(C)opyright 1996 EZX Corp. All rights reserved. 040596 EZX Corporation "The EZ-Forms Automation Company" 403 E. NASA Rd., Suite 377, Box 58177, Webster (Houston), TX 77598-8177 USA Voice Telephone: 1-713!-280-9900 FAX:1-713-280-0099 BBS:1-713-280-8180 !(Note, our Area Code may change around Nov'96. If 713 does not get thru, dial 713-555-1212 and ask for EZX Corporation's phone number and area code. Thank-you Texas PUC?) Voice Support:1-713!-280-0080 (9A-4P Central USA) Email Orders and Support: BBS:1-713-280-8180 (to 33.6K, N, 8,1) Internet: ezx@cris.com or EZXHOU@aol.com America Online: EZXHOU CompuServe: 76350,3111 WWW: http://www.cris.com/~ezx or, http://home.aol.com/EZXHOU BASIC SUPPORT POLICY ***************************************************************************** We provide technical support to all registered users of our products. We provide the support to the INDIVIDUAL who filled out, signed, and sent in the original registration card. This applies even to copies of the program purchased by companies. Please read all of the information on the registration card (we provide 2 copies, 1 to send in, and 1 to keep) as to terms, length of support period, etc.~70 Basically, registrations are not transferable as we can only "train" one individual per program purchased.~07 IF you have arranged for Extended or Priority Support, refer to the documents you received. - During the support period and call count limit stated on your registration card (which must be received by EZX within 30 days of purchase; FAX OK to expedite pending receipt of original), all reasonable questions pertaining the product in question will be answered to the best of our ability. - Questions which are deemed to be application oriented will be handled an a fee-per-minute basis. See Applications section below. - General questions relating to DOS, Windows, or LAN use, etc. should be referred to a local computer expert or network administrator. We can also answer these question on a fee-per-minute basis. See below. - Unless otherwise specified, support for all EZX/SSW products is 90 days from purchase or 5 service calls/FAXes whicever occurs first. (This excludes the Q, Y, and X series products. -Multi-user or LAN licenses usually are up to 1 year or 25 calls, whichever occurs first. See your registration/license card for details.) - After your free support period expires, you will be asked to purchase an upgrade to the product in question (which includes another free support period), purchase an extended service contract, or purchase support by the call ($6 per call; 15 minute maximum; $1/min thereafter). See below for more details. - BBS E-mail support (not FAX or mail; see above for details) is unlimited in time to the original registered owner. (Excludes Q, X, Y series.) See above for more details. - Defective diskettes will be replaced at no charge within 30 days of invoice date. We will ship the cheapest way. You may pay for premium shipping, if desired. After 30 days, a $10 per disk fee plus shipping charges applies. Assuming we still have the diskette in stock - up to 1 year maximum. - Due to the evolutionary nature of the personal computer industry, all pricing, terms and conditions are subject to change without notice. ***************************************************************************** Technical Support for EZX Publishing Software Products (for Application Support, see below) ****************************************************************************** If you need assistance beyond what the manual and on-line help can provide, follow these steps: - Try to recreate the problem keystroke by keystroke, to see exactly what was done. - Be at your computer, with the program running, when you call. - Have your name, zip code, and serial number ready. (See below on where to find your serial number.) - If you are not within the free support period, please have your credit card ready. You have 3 choices: 1. Purchase an upgrade to the latest version of the product you are using for the current upgrade cost. This will give you another free (except tolls) support period. 2. You can pay for support at the rate of $6 per call; 15 minute max.; $1/min. thereafter. (This also applies if you have not returned your signed registration card to us. There is a 30 day grace period after we ship.) 3. You can purchase a support contract for $19 +25% of product's SRP per person per year. Also see the PSS, press F1. 4. If the product is not registered in your name, but you are taking over someone's position in your company, you must FAX/mail proof of same. Support is $15 per call; for first 15 minutes; $1.50/min. thereafter. There will be no charge if you purchase or upgrade to current version of the product you are using during the call. - Have the following printout ready. Fill out as much as possible. - Call the EZX Technical Support Department (TSD) between 9:00am and 4:00pm Central USA Time, Monday through Friday at 1-713-280-9900. (Please do not call the orderline, because they will just refer you to the above number.) - Or FAX EZX @ 1-713-280-0099 which operates 24 hours per day. You may follow up with a phone call to the TSD, or your answer will be mailed to you within 48 hours. Fill out and FAX all the pages of this report. Requested FAXes back to you are billed to your credit card at $1 per minute ($2/min. Canada, $4/min all other countries) of telephone time. Visa/MasterCard/Discover only. - Or, call EZ-HOST BBS @ 713-280-8180, which also operates 24 hours per day. Please use your registration number as your PASSWORD. Once verified, you will be given access. Leave E-Mail ([C]omment to the SYSOP) with your question. Also reference your product serial number in each E-Mail message. You may call back for your answer within 48-72 hrs. - Support is also provided for any non-registered users of the test drive versions of our products at the cost of $15 per call, 15 minute maximum; $1.50/minute thereafter. VISA, MasterCard, Discover and American Express credit cards are the only payment methods. *If a registered version is purchased during the call, there will be no support charges for that call. ùYou may also request support via mail or BBS (one time) at no charge for testdrive (or the older shareware) versions of our products. You must include a Self Addressed Stamped Envelope (SASE) if you expect a reply. - "Q-Series" (Serial number begins with the letter Q) See QSUPPORT.EXE Support is as above, except the free period is 30 days. - "X-Series" software support is detailed in the XSUPPORT.EXE file. Basically, it includes one year of BBS support and nominal cost voice/fax support. Otherwise, all support for the X-series EZX titles is $6 per call; 15 min. max.; $1/min thereafter. - "Y-Series" (Serial number begins with the letter Y) See YSUPPORT.EXE Support is as above, except the free period is 30 days or 3 calls, whichever occurs first. Payment is via Visa, MasterCard, Discover, American Express. We can also bill you ($5 billing charge) if you provide a credit card guaranteee, or have had previous credit with EZX. Application Support for EZX Publishing Software Products (for Technical Support, see below) ****************************************************************************** APPLICATION SUPPORT deals with setting up any of our programs to fit your specific situation (e.g. invoice with multiple tax rates, a highly complicated relational database, etc.). Application support differs from technical support in that technical support answers specifc questions as to functionality, printer setup, etc. If you need application assistance beyond what the manual and on-line help can provide, follow these steps: - Be at your computer, with the program running, when you call. - Have your serial number ready. (See below on where to find it.) 1. Application support is billed at a rate of $1 per minute (15 minute minimum). This rate applies to the registered user of the product, whether or not you are in the free support period, and whether or not you have an extended technical support contract. Registered user means having returned a registration card properly filled out, and being the same person on that card. 2. If the product is not registered in your name, but you are taking over someone's position in your company, you must FAX/mail proof of same. Application support is then billed at a rate of $2 per minute (15 minute minimum). Credit cards or pre-paid only. 3. Requested FAXes back to you are billed to your credit card at $1 per minute ($2/min. Canada, $4/min all other foreign) of telephone time. Payment is via Visa, MasterCard, Discover, American Express. We can also bill you ($5 billing charge) if you provide a credit card guaranteee, or have had previous credit with EZX. ~#1 ~0FANNOUNCING PRIORITY SERVICE SUBSCRIPTION ~07 **************************************** THANK YOU FOR CALLING/FAXing/Writing US! If you have not sent in your registration card, please send it at your earliest convenience to assure uninterrupted support & product notification. Your free support period expires normally expires 90 days after invoice date. If expired, support is $6 per call/FAX to the original registrant; $15 per call/FAX to all others. After first 15 minutes, the rate is $1/$1.50 /min. To extend(renew) current(expired) support, without charge per call, to(for) a full year (or a second year on selected products), please consider: ~70 EZX's *P*RIORITY *S*ERVICE *S*UBSCRIPTION RENEWAL ~07 ùPSS for our software products offers the following features and premium benefits: ùAt least one full year of advanced support for each product registered. ùPriority !first in line! service via phone, FAX, mail, or BBS. ùSame day callback (Business Hours, USA only, FAX elsewhere), if technical help personnel are unavailable within 5 minutes of your call. Please have your computer on, the program on screen, and your unique PSS PIN number ready for quickest service. ùUnlimited electronic bulletin board support (subject to daily on-line limit). This includes access to special forms, messages, help, minor `delta' upgrades, & utilities that enhance all EZX products. ùFirst notification on updates with special prices for all EZX products. ùOptional *ALL UPGRADES* PSS automatically sent for major releases, and minor upgrades upon need or request while PSS is in force. (Nominal shipping charges apply. Must have valid credit card number on file.) Terms and Conditions: This filled out PSS agreement should be returned within 30 days of receipt of this notice, along with proof of purchase to EZX Corp. in order to qualify. PSS can only be provided to the original individual (even if purchased by a company) registered user whose name appears on a properly filled-out registration card (may be submitted with PSS purchase) for each product supported under PSS. The PSS phone access number is 1-713-280-9900, available during normal business hours (Central time zone). EZ-BBS is available via modem (2400/14400 baud, N/8/1), 24 hours at 1-713-280-8180. Collect calls cannot be accepted. The PSS in no way affects the original single user license agreement. One PSS is allowed for each product serial number. PSS is not transferrable. Pricing is subject to change without notice. POs accepted from bonafide organizations. Sorry, no CODs or phone orders. Bona fide POs ($50 min.) accepted in USA. Certain multi-user/site licensees with specific support plans may be excluded from this offer. PSS Cost is $19 +25% x SRP per person per product per year. (SRP = product single user retail price) Requested USA/Canada FAX-backs are $1 per page. International call-backs are $2 per minute. International FAX-Backs are $2 per page. Limit of one person per serial/registration number on single machine versions of product supported. ALL UPGRADES PSS Cost is $19 +60% x SRP per person per product per year. (SRP = product single user retail price) Plus shipping and insurance. Requested USA/Canada FAX-backs are $1 per page. International call-backs are $2 per minute. International FAX-Backs are $2 per page. ALL UPGRADES purchase requires that you have/upgrade to/purchase the latest version of product supported. Via credit card only. Circle Choices Above, Fill Out Information Below, then ... FAX to: 1-713!-280-0099 Or, fill out and fold card in half, tape closed, then Mail to: EZX, Attn: PSS Registration, Box 58177, Webster TX 77598-8177 USA Product Serial/Registration Numbers:_________________________________________ Your own NAME(required):_____________________________________________________ Company (optional):__________________________________________________________ Billing Address:_____________________________________________________________ City, State, Zip, Country:___________________________________________________ Phone Numbers (Voice & FAX):_________________________________________________ Select a Personal Identification Number (PIN) 9-digits max:__________________ VISA/MC/AX/Disc./(circle) number:____________________________________________ Expiration Date: ____________________________________________________________ Signature (required): x_________________________________________Date:________ End PSS Registration ******************************************************************************* ~#5 ----------------------+-------------------------------+----------------------- ----------------------| Software Performance Report |----------------------- ----------------------+-------------------------------+----------------------- YOUR NAME ______________________________________________________________ ADDRESS ______________________________________________________________ City, ST, Zip, Country ______________________________________________________ Phones: Voice:_________________________ FAX:____________________________ MAIL TO: EZX Corporation "The EZ-Forms Automation Company" 403 E. NASA Rd., Suite 377 Box 58177 -support960315 WEBSTER (Houston), TX 77598-8177 USA FAX TO: 1-713-280-0099 and/OR: Call 1-713-280-9900 and have this sheet ready. !(Note, our Area Code may change around Nov'96. If 713 does not get thru, dial 713-555-1212 and ask for EZX Corporation's phone number and area code. Thank-you Texas PUC?) PRODUCT(S): _____________________________ VERSION: _____________ SERIAL NUMBER(S):____________________________ ------------------------------------------------------------------------------ Please describe your equipment configuration. If you are reporting a problem, please describe the sequence of steps we can use to duplicate the problem. If you have some new features you would like to see, then describe them as clearly as possible. Computer: Brand name? ___________________ Model number? ________________ Amount of RAM? _____ K Number of disk drives? ______________ Any memory resident software or device drivers (if so, what)? (Try running without any if your system seems balky.) ______________________________________________________________ ______________________________________________________________ Number of floppy drives?_______ Number of hard disks?________ Type __________________________ Type ________________________ Type/Qty of controllers:______________________________________ Primary, Secondary, etc. Are you running on/using a LAN? ______________________________ Which one? ___________________________________________________ Number of Users? _____________________________________________ Other "LAN" factors __________________________________________ Printer: Brand name?___________________ Model number?________________ Width? ________________________ Paper Size/Type?_____________ Serial or parallel?____________ Which port?___________________ (LPT1,2,etc) Video card: Mono [ ] Video monitor: TTL Mono [ ] CGA [ ] Color CGA [ ] EGA [ ] Color EGA [ ] VGA [ ] Color VGA [ ] Herc [ ] Composite [ ] Other [ ] Other [ ] Desc: Desc: __________________ _________________ Any other pertinent information here: _________________________________________________________________________ _________________________________________________________________________ _________________________________________________________________________ _________________________________________________________________________ _________________________________________________________________________ Please describe the exact problem or situation here: _________________________________________________________________________ _________________________________________________________________________ _________________________________________________________________________ _________________________________________________________________________ _________________________________________________________________________ _________________________________________________________________________ _________________________________________________________________________ _________________________________________________________________________ _________________________________________________________________________ **************************** Computer Information *************************** Please have as much of this information as possible before you call. Thanks. Total memory installed -> Memory available -> Processor -> Machine -> Dos Version -> MEMORY MAP Addr Program Size Vectors ---- ---------- ------- ------- ***************************** Startup Files ********************************** To print your AUTOEXEC.BAT file, at the DOS prompt, type: COPY C:\autoexec.bat > PRN [enter] (substitute drive letter if necessary) ------> AUTOEXEC.BAT <------ To print your CONFIG.SYS file, at the DOS prompt, type: COPY C:\CONFIG.SYS > PRN [enter] (substitute drive letter if necessary) -----> CONFIG.SYS <------ END of file...........................................................