Intel FaxBACK(TM) Intel Modems Catalog =========================================================================== INTEL CUSTOMER SUPPORT DATABASE ----------------------------------- DOCUMENT DIRECTORY Hot Topics ........................................................... 1 Modems ............................................................... 1 General Information .................................................. 2 Technical Information ................................................ 2 Hardware Compatibility ............................................... 2 Software Compatibility ............................................... 3 Troubleshooting ...................................................... 3 USING THIS CATALOG This catalog lists all our currently available information organized by product line. Each document title is followed by a four digit DOCUMENT NUMBER used to order that information. Most documents are from 1 to 4 pages long. Some, however are 5 pages or more. To access these documents from the BBS is very simple. As you are reading through the directory (this document), you can do one of two things: 1 You can wait until you come to the end of the directory, and you will see "Type Selection or L for list, to exit:", where you can type in the four digit code corresponding to the article you wish to read. 2 Or, when you see the description of an article of interest, you can hit the "S" key, which will immediately prompt you as shown in step (1) above, where you can enter the document number you wish to read. If you wish to retain this information, you may want to turn on a print spooler before you start reading the document, or you may want to capture the incoming information in a buffer to be stored to your disk drive. Consult your communications software manual for information about how to do that. HOT TOPICS Here are the topics and order numbers of the most-requested FaxBACK documents for this product line. MODEMS * Problems Using Your Modem. Order FaxBACK document 4460 and 4462 for help with problems common to all modems. Order document 4360 for help with problems specific to the 2400B Modem 2, 4362 for the 2400B and 2400EX, 4364 for the Connection CoProcessor Modem Option, 4368 for the 2400B MNP and 2400EX MNP modems. =========================================================================== May 28, 1992 Page 1 Intel FaxBACK(TM) Intel Modems Catalog =========================================================================== * Installing your Intel 2400B Modem ................................ 4410 * Configuring Your Communication Software. See the Modem Software Compatibility section of this catalog. Look at documents 4350, 4352, 4354, and 4356. Order the one that contains instructions for your communication software. See document 4358 for information on BBS programs. GENERAL INFORMATION * Intel Modem Offer for BBS System Operators........................ 4390 Describes terms and conditions under which Bulletin Board System Operators may purchase Intel modems at special prices. TECHNICAL INFORMATION * Intel External Modem Serial Port Pin Assignments.................. 4300 Includes General Information, Asynchronous Cable Construction, 2400EX/2400EX MNP Custom Cable Diagram, 14.4EX/9600EX Custom Cable Diagram and Macintosh 8-Pin SCC Modem Cable. * Modem Standards................................................... 4302 Includes Introduction to Modem Specifications, BELL Standards, MNP Standards, CCITT Standards, Bell Standatds, MNP Standards and CCITT Standards. * What is Data Compression?......................................... 4304 Includes What is Data Compression?. * High-Speed Modem Communication White Paper........................ 4306 * Glossary of Common Modem Terms.................................... 4308 * Intel High Speed Modem Command Guide.............................. 4310 * Intel 2400B Modem Technical Installation Instructions............. 4410 HARDWARE COMPATIBILITY * Intel Modem System and Add-in Board Compatibility................. 4320 Includes General Compatibility Statement and General Compatibility Statement. * 9600EX Compatibility with Other Modems............................ 4328 Includes Modem compatibility in general, Hayes Ultra, Hayes Smartmodem V series 9600, Hayes Smartmodem 2400 V series, Racal-Vadic 9632VP, US Robotics HST, US Robotics HST Dual standard, US Robotics Courier V.32, US Robotics Sportster, Telebit T-1000, Telebit T-1500/T-1600, Telebit T-2500, Telebit Trailblazer Plus, Multitech MultiModem V.32, Multitech MultiModem 224 and Multitech MultiModem 224E. =========================================================================== May 28, 1992 Page 2 Intel FaxBACK(TM) Intel Modems Catalog =========================================================================== SOFTWARE COMPATIBILITY * Setting Up a Modem in a UNIX/XENIX System......................... 4350 Includes Unix/Xenix based operating systems. * Configuring Communications Software: A-D.......................... 4352 Includes Compuserve Information Manager, Carbon Copy, Carbon Copy +, Crosstalk XVI, Crosstalk Mark 4, Crosstalk for Windows V1.1 and Dow Jones 2.03. * Configuring Communications Software: E-P.......................... 4354 Includes Crosstalk Communicator, Lotus Express, MTE/MTEZ, PC Anywhere Version 3.x, PC Anywhere Version IV, Procomm 2.4.2 and 2.4.4, Procomm Plus V1.0, 1.0B and Procomm Plus V2.0 and 2.01. * Configuring Communications Software: Q-Z.......................... 4356 Includes QModem, Quick Link II, Smartcom II, Smartcom III and Telix/Telix SE. * BBS Software Configuration Information............................ 4358 Includes Auntie BBS, BinkleyTerm, D'Bridge Mailer, DLX 5.5, Galacticomm - The Major BBS, GT Power 16, Opus, QBBS, RBBS, TBBS, Telegard BBS V2.5i, Wildcat 2.55 BBS and World War 4 (WWIV) BBS. TROUBLESHOOTING * Troubleshooting the Intel 2400B Modem 2........................... 4360 Includes Carrier already established message, Using COM3/COM4 Under Windows 3.0, Detecting Ports with Debug, Do you have a digital phone line?, Erratic Response to AT Commands, Intermittent switch to command mode, Leased line setup, Make it a Hayes when it doesn't work!, Manual Dialing (existing connection), Modem answers only at 300 baud, Modem Dials but Does Not Connect, Modem makes connection then hangs up, Modem Stuck in Leased-Line Mode, Modem suddenly disconnects, Modem commands but doesn't echo chars and Modem won't answer the phone. * Troubleshooting the Intel 2400B Classic and 2400EX Modems......... 4362 Includes Modem won't hang up phone/"Hangup Failed", Modem won't store phone numbers, NO DIALTONE result code, Phone lines attached correctly?, Remote system gives garbage, hangs up, Serial Ports & Interrupts - Standards, Serial Ports & Interrupts - Internal modems, S7 Register limits, TESTCOM passes -- other programs fail, TESTCOM Locks system when testing SatisFAXtion modem, &V Command returns "ERROR" and Xenix/UNIX auto-answer problems. * How to Fix the Most Common Modem Problems......................... 4364 =========================================================================== May 28, 1992 Page 3 Intel FaxBACK(TM) Intel Modems Catalog =========================================================================== The following are Registered trademarks of Intel Corporation: Intel, LANSelect, LANShell, LANSpace, LANSpool, SatisFAXtion, and WYPIWYF. The following are trademarks of Intel Corporation: Above, Code Builder, EtherExpress, FaxBACK, i287, i386, i387, i486, i487, Inboard, Intel287, Intel386, Intel387, Intel486, Intel487, LANPrint, LANProtect, LANSchool, LANSight, LANSight Support, Matched, NetDirect, NetPort, NET SatisFAXtion, NETSight Analyst, NETSight Professional, NETSight Sentry, Plug `N' Forget, RapidCAD, ReferencePoint, Send-Off!, SnapIn 386, SoftSet, TokenExpress, and Visual Edge. All other brand and product names are trademarks of their respective owners.Intel assumes no responsibility for errors or omissions herein.Copyright 1991, Intel Corporation. All rights reserved. =========================================================================== May 28, 1992 Page 4