====================================================================== Microsoft(R) Product Support Services Application Note (Text File) SC0625: C Setup Questions & Answers ====================================================================== Revision Date: 10/92 No Disk Included The following information applies to Microsoft C/C++ Compiler version 7.0. -------------------------------------------------------------------- | INFORMATION PROVIDED IN THIS DOCUMENT AND ANY SOFTWARE THAT MAY | | ACCOMPANY THIS DOCUMENT (collectively referred to as an | | Application Note) IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY | | KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO | | THE IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A | | PARTICULAR PURPOSE. The user assumes the entire risk as to the | | accuracy and the use of this Application Note. This Application | | Note may be copied and distributed subject to the following | | conditions: 1) All text must be copied without modification and | | all pages must be included; 2) If software is included, all files | | on the disk(s) must be copied without modification [the MS-DOS(R) | | utility DISKCOPY is appropriate for this purpose]; 3) All | | components of this Application Note must be distributed together; | | and 4) This Application Note may not be distributed for profit. | | | | Copyright 1992 Microsoft Corporation. All Rights Reserved. | | Microsoft and MS-DOS are registered trademarks and Windows | | is a trademark of Microsoft Corporation. | -------------------------------------------------------------------- 1. Q. Setup is generating an error message indicating that it cannot copy a file from the original distribution disk. What could be causing this problem? A. It is important first to determine if the disk is corrupted. Use a disk scanning utility, such as the Norton Utilities Disk Test, to determine if a corrupt file or a bad sector is on the disk. If you do not have access to a disk scanning utility, you can use the MS-DOS XCOPY command to attempt to copy all the files from the disk in question to your hard drive. If the XCOPY command generates an error message when you copy the files from your installation disk, the disk is bad and you should request a replacement set of disks by calling Microsoft Consumer Sales at (800) 426-9400. If the disk is not bad, remove any nonessential memory-resident software from your CONFIG.SYS and AUTOEXEC.BAT files, and then reboot your machine. Consider removing network drivers, disk- caching software (such as QCACHE or SMARTDRV), virus scanning utilities, command-line editors, and replacement COMMAND.COM utilities (such as 4DOS). Screen savers also can cause problems during Setup and may need to be removed. 2. Q. Setup reads files from the installation disks and then generates an error message indicating that it cannot write a file to the hard disk. What could be causing this problem? A. First, make sure that you have enough space on the target installation disk. Depending on the Setup options you have selected, Microsoft C/C++ Compiler version 7.0 can require up to 30 megabytes of space. If you have enough space on your target installation disk and Setup still fails, try running the MS-DOS CHKDSK command on your hard disk. The CHKDSK command scans your hard disk for any lost chains or clusters that need to be corrected. For more information on the CHKDSK command, please refer to your MS-DOS documentation. For installation purposes, remove any nonessential device drivers and other memory-resident software. Check your AUTOEXEC.BAT and CONFIG.SYS files for memory-resident software, such as network drivers, disk caches, screen savers, and virus scanning utilities, that may be interfering with Setup. If Setup still fails, try running a disk scanning utility, such as the Norton Utilities Disk Test, on the target drive. In many cases, Setup may fail to copy a file to the target installation disk if the target disk has a corrupted track or sector. 3. Q. Setup copies all the files from the distribution disks but fails to build the combined libraries. How can I correct this problem? A. Try increasing the FILES setting in your CONFIG.SYS file. This number should be above 20. Increase the number to 40, or if the FILES setting does not exist in your CONFIG.SYS file, add the following line: files=40