NORTON DESKTOP for DOS - FAXBACK INFORMATION
Subject: MOUSE CONFLICTS (or RODENT ON THE RAMPAGE)

PROBLEM:

The mouse cursor is on the screen but it does not move!

RECOMMENDATION:

Your system likely does not support the Fast Mouse Reset feature,
which Norton Desktop uses to slightly improve mouse performance.
Turning off this feature should correct your problem.  Select 
Configure | Video/Mouse from the Desktop pulldown menus.  Set the
Fast Mouse Reset to OFF (deselected) in the configuration.


PROBLEM:

Garbage on the screen when the mouse is moved!

Some video cards leave "garbage" on the screen when the mouse is
moved, because they do not fully support the remapping of
characters to create a graphical mouse cursor.

RECOMMENDATION:

Select Configure | Video/Mouse from the Desktop pulldown menus.  
Deselect the Graphical Mouse option.

If the garbage is in the form of flashing dots that appear 
while the mouse is moving, then change the Display Mode to 
STANDARD CONTROLS instead of ALL GRAPHICAL CONTROLS.

If you are unable to read the Configure Video/Mouse screen, then 
exit to DOS then type "MODE CO80" at the DOS prompt.  Then type 
"NDCONFIG /G0" to run the config program in standard video mode.


PROBLEM:

Blank screen when returning from screen saver with mouse!

When the mouse is used to awaken from the screen saver, the screen 
goes blank and freezes the computer.

RECOMMENDATION:

Select Configure | Video/Mouse from the Desktop pulldown menus.
Set the Fast Mouse Reset to OFF (deselected) in the configuration.







Norton Application Note      Rev. 6/92           #4107     Page 1 of 2




PROBLEM:

Mouse leaves a trail of false mouse cursors!

Some older versions of mouse drivers cause the mouse to leave a
trail behind it.

RECOMMENDATION:

Contact the mouse manufacturer and get an updated driver.
Alternatively, if you are a Microsoft Windows user, Windows ships
with a mouse driver (MOUSE.COM) that is compatible with most
brands of mouse.  Loading the Microsoft driver (instead of the one
that came with your mouse) may improve compatibility.









































Norton Application Note      Rev. 6/92           #4107     Page 2 of 2