NORTON DESKTOP for DOS - FAXBACK INFORMATION
Subject: DIVIDE OVERFLOW

PROBLEM:

"Divide Overflow" message from any Desktop program.

A "Divide Overflow" message in the Norton Desktop is usually 
the result of a conflict with an older mouse driver.  In
limited testing, certain obsolete Packard Bell and Genius Mouse
drivers are among those that have been found to exhibit this 
problem.


RECOMMENDATION:

Confirm that the mouse driver is causing the problem by
removing (or remarking out) the statement in your AUTOEXEC.BAT 
or CONFIG.SYS file that loads the mouse driver.  Then reboot 
your machine and check to see if the problem still occurs.

If the problem vanishes when the mouse driver is not loaded, 
contact your mouse manufacturer and request an update to the
most current version of their mouse driver.  Packard Bell owners
can call Packard Bell at (818) 886-2098 for a "mouse-driver" 
update.  Genius Mouse owners should contact KYE International.  

Microsoft Windows users, alternatively, can load the Microsoft 
mouse driver installed in their WINDOWS directory (MOUSE.COM), 
rather than the one that shipped with their mouse.  The Microsoft 
driver will work correctly with most mouse brands, and will not 
cause the "Divide Overflow" conflict.
























Norton Application Note      Rev. 6/92           #4109     Page 1 of 1