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     Practical Periperals Upgrade Policy for V.32 to V.32bis Modems
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3-2-92:

Practical Peripherals, Inc. is pleased to announce the long-awaited details for
the upgrade of Practical V.32 modems to the new V.32bis modems. This upgrade
program will be valid until June 1, 1992.

It was originally anticipated this program would entail replacing the internal
V.32 module with a pin-compatible V.32bis module. Unfortunately, this was not
technically feasible. It has now become apparent that to honor our commitment
to this upgrade program, Practical must replace the V.32 modems with completely
new V.32bis modems. This has resulted in the following schedule of costs:

  PM9600SA to PM14400FXSA    (external to external)          $249
  PM9600   to PM14400FX      (half-card to half-card)        $249
  PM9600SA to PM14400FX      (external to half-card)         $229
  PM9600   to PM14400FXSA    (half-card to external)         $269

The above pricing includes shipping and handling, but does not include any
applicable state sales tax. Payment can be made with either a Visa or a
MasterCard.

To make this program as flexible and convenient as possible for our customers,
the upgrade program will be administerd by the PPI Technical Support Department
using the RMA process. You may call Technical Support at 818-991-8200 to get
your upgrade RMA number. There are two program options available:

[1]  Expedited Delivery:

If your telecommunications needs do not allow being without your modem during
the period while the trade-in and replacement modems are in transit, you may
choose to charge the full retail price of the new V.32bis modem to your charge
card. The new modem will be shipped immediately. When the V.32 modem is
returned to Practical Peripherals bearing the assigned RMA number, the price
difference between full retail and appropriate price in the above table will be
credited to your charge card account.

[2]  Standard Delivery:

If your operation allows being without your modem during the turn-around
transit time, you may obtain your upgrade RMA number, charge the appropriate
price to your charge card, and then return your V.32 modem to PPI. When your
V.32 modem, bearing the required RMA number, is received, your new V.32bis
modem will be shipped immediately.

In both cases, be sure to place the RMA number on the outside of the package.
Be sure to properly package your returned modem and insure it for the full
amount to protect against loss in transit. Practical Peripherials cannot be
responsible for modems lost in transit. You should also place your name,
address, and daytime telephone number inside the package.

The management at Practical Peripherals appreciate your understanding in this
matter. PPI, along with other modem makers, were led to believe that this
upgrade could be done with a module change in the same basic modem design.
However, the new PM14400FX modems required a massive redesign in order to allow
the greater speed of a 57,600bps port speed and the addition of V.32bis and FAX
capability.

Again, thank you for your patience over the past months. We're confident you
will find the new V.32bis/FAX modems well worth the wait.

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