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  Microsoft(R) Product Support Services Application Note (Text File)
             BV0703: SUPPORT SERVICES QUESTIONS & ANSWERS
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                                                  Revision Date: 11/92
                                                      No Disk Included

The following information applies to Microsoft Visual Basic(TM) for
Windows(TM) versions 1.0 and 2.0.

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| INFORMATION PROVIDED IN THIS DOCUMENT AND ANY SOFTWARE THAT MAY    |
| ACCOMPANY THIS DOCUMENT (collectively referred to as an            |
| Application Note) IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY      |
| KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO    |
| THE IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A     |
| PARTICULAR PURPOSE. The user assumes the entire risk as to the     |
| accuracy and the use of this Application Note. This Application    |
| Note may be copied and distributed subject to the following        |
| conditions: 1) All text must be copied without modification and    |
| all pages must be included; 2) If software is included, all files  |
| on the disk(s) must be copied without modification [the MS-DOS(R)  |
| utility DISKCOPY is appropriate for this purpose]; 3) All          |
| components of this Application Note must be distributed together;  |
| and 4) This Application Note may not be distributed for profit.    |
|                                                                    |
| Copyright 1992 Microsoft Corporation. All Rights Reserved.         |
| Microsoft and MS-DOS are registered trademarks and Visual Basic    |
| Windows are trademarks of Microsoft Corporation.                   |
| CompuServe is a registered trademark of CompuServe, Inc.           |
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1. Q. Where can I get information on Microsoft's no-charge
      Microsoft Visual Basic for Windows startup service?

   A. The telephone number to call for no-charge technical support for
      Visual Basic is (206) 646-5105. (Your phone company will bill you
      normal long-distance charges only.) This service covers questions
      on setup and installation, system requirements, product
      functionality, and navigating the Visual Basic environment. This
      service is available 6:00 A.M. to 6:00 P.M. Pacific time, Monday
      through Friday.

2. Q. Where can I get information on fee-based technical support
      and programming assistance for Microsoft Visual Basic for
      Windows?

   A. Microsoft OnCall is a fee-based service that provides technical
      support and programming assistance. Visual Basic engineers answer
      questions about writing and debugging code, fine-tuning programs,
      error trapping and handling, creating custom controls, and
      calling the Windows application programming interface (API) from
      Visual Basic. The rate for OnCall service is $2 per minute. The
      telephone number for OnCall is (900) 896-9876. Your phone company
      will bill you for this service.
   
      If you are blocked from dialing the 900 number, you can call
      (206) 646-5106. A $20 fee will be charged to your credit card for
      each call. Only MasterCard, VISA, and American Express credit
      card numbers are accepted.
     
      Microsoft offers additional comprehensive, fee-based technical
      support options. For more information about these options, please
      call Microsoft OnLine Sales at (800) 443-4672.

3. Q. Whom should I contact for information about Microsoft Visual
      Basic for Windows support available on the CompuServe(R)
      electronic information service?

   A. Microsoft technical support and assistance from other Visual
      Basic users are available on the MS Basic forum on CompuServe.
      The MS Basic forum also provides access to the Microsoft
      Knowledge Base, which contains descriptions of known problems and
      answers to many commonly asked questions. For more information,
      call CompuServe at (800) 848-8990. If you have a modem installed,
      you can also install the CompuServe Information Manager, which is
      provided with Visual Basic version 2.0. This application provides
      an option for setting up your own CompuServe account.