3Com Corporation EtherDisk Diskette for the EtherLink III Adapters Technical Support 3Com offers worldwide adapter support 24 hours a day, seven days a week, through automated on-line systems. CardBoard Bulletin Board Service (BBS) -------------------------------------- You can obtain software drivers, updates, patches, and fixes on CardBoard, 3Com's menu-driven bulletin board service. CardBoard also provides product information and diagnostic programs. For access, call the CardBoard telephone number nearest you and set up your modem as follows: France (33) (1) 69 86 69 54 Up to 9600 baud, 8 data bits, no parity, 1 stop bit Germany (49) 89 678 21189 Up to 9600 baud, 8 data bits, no parity, 1 stop bit Italy (39) (2) 27 30 06 80 Up to 9600 baud, 8 data bits, no parity, 1 stop bit U.K. (44) (0) 628 897 086 Up to 9600 baud, 8 data bits, no parity, 1 stop bit U.S. (1) (408) 980-8204 Up to 14400 baud, 8 data bits, no parity, 1 stop bit For information on additional international CardBoard access numbers, contact your local 3Com office. A list of international sales offices appears later in this document. CardFacts --------- This automated fax service sends printed installation diagrams, configuration drawings, troubleshooting instructions, and technical articles to your fax machine anywhere in the world. To access CardFacts, use a touch-tone telephone and dial (1) (408) 727-7021. Document 9999 provides a list of currently available documents. Ask3Com ------- This on-line service is located on CompuServe and contains extensive technical and marketing information about all 3Com products. To use Ask3Com, you must have a CompuServe account. Call (1) (800) 848-8990 to obtain your local CompuServe dial-in phone number and open an account. After you have logged in to CompuServe, type "GO THREECOM" and press [Enter] to see the Ask3Com main menu. Novell Technical Support ------------------------ For information on technical support for Novell's products: - Call 1-800-NETWARE (Novell's main phone number is 801-429-7000) - Refer to NETWIRE on CompuServe - Contact your local Novell network supplier or authorized service center. Microsoft Technical Support --------------------------- For information on technical support for Microsoft's products: - Call 1-206-454-2030 - Contact your local Microsoft network supplier or authorized service center. IBM --- For information on technical support for IBM's products, contact your local IBM network supplier or authorized service center. Support from Your Network Supplier ---------------------------------- If additional assistance is required, contact your network supplier. Many suppliers are authorized 3Com service partners that are qualified to provide a variety of services, including network planning, installation, hardware maintenance, application training, and support services. U.S. and Canada Call the following number to locate your local 3Com sales office: U.S. (1) (800) NET-3Com The 3Com sales office will refer you to the nearest 3Com authorized service partner. Outside the U.S. and Canada To locate a 3Com authorized service partner near you, contact your local 3Com sales office. Australia (61) 2 959 3020 Belgium/Netherlands (31) 25 032 2120 France (33) 1 698 66800 Germany (49) 89 678210 Hong Kong (852) 868-9111 Italy (39) 22 549 741 Japan (81) 3 546 62233 Nordic (46) 8 703 4870 Singapore (65) 321 8929 Taiwan (886) 2 775 4352 U.K. (44) 628 890 670 When you contact a 3Com authorized service partner for assistance, have the following information ready: - Diagnostic error messages - A list of system hardware and software, including revision levels - Detail on recent configuration changes, if applicable. 3Com's service partner will determine what action needs to be taken to resolve the problem. 3Com service partners can verify hardware failures and advise you when it is more cost-effective to replace, rather than repair, a product. Returning Products for Repair ----------------------------- A product sent directly to 3Com for repair must first be assigned a Return Materials Authorization number (RMA). A product sent to 3Com without an RMA number will be returned to the sender unopened, at the sender's expense. When you call for an RMA number, be prepared to provide the product name, serial number, and diagnostic error messages. Payment, shipping instructions, and turnaround time will be confirmed when the RMA number is assigned. To obtain an RMA number, call or fax: Europe Phone (44) (0) 442 231000 Fax (44) (0) 442 236824 U.S. Phone (800) 876-3266 Fax (408) 764-7290 NOTE: RMA forms (except Europe) are available on CardFacts. Dial (408) 727-7021. Outside Europe Phone (408) 492-1790 and the U.S. Fax (408) 764-7290 (%VER Technical Support v2.0b)