OS/2 Frequently Asked Questions List User's Edition Release 2.0K March 22, 1993 Compiled by Timothy F. Sipples For changes, suggestions, or additions please mail sip1@ellis.uchicago.edu or write: Timothy F. Sipples Center for Population Economics University of Chicago 1101 East 58th Street Chicago, IL 60637 U.S.A. I cannot acknowledge your contribution(s), but they are greatly appreciated. Mention of a product does not constitute an endorsement. Customers outside the United States should not necessarily rely on 800 telephone numbers, part numbers, or upgrade policies contained in this List. Electronic mail addresses are in Internet form; use addressing appropriate to your mail system. This List is freely distributable. If you redistribute the List, please include all the original files. If you publish the List, in full or in part, please forward a copy of the finished publication to Timothy F. Sipples at the above address. This List is updated monthly and is distributed through various computer networks and online services, including the Internet, CompuServe, GEnie, and many BBSes. Both ASCII text and OS/2 Information Presentation Facility (INF) versions of the List are provided. To view the INF version of the List, go to any OS/2 command line prompt (e.g. double click on "OS/2 Window") and type: VIEW OS2FAQ.INF The ASCII text version may be viewed using any text editor, word processor, or file listing utility. The text version is intended to answer any questions you may have before actually obtaining and using OS/2. You will find that the INF version provides a much more attractive List, with hypertext links, fast indexing, and, increasingly, illustrations. If you have not received both files (OS2FAQ.INF and OS2FAQ.TXT), please ask your system operator to make sure he/she is receiving the correct and complete package every month. Related information: (0.1) Release Notes ---------- (0.1) Release Notes Due to the substantial changes in this release, revision markings are not included. Revision markings will be added when the List stabilizes a bit. At some point in the future I plan to add Master Help Index entries. Please contact the author ÕSee (0.0) Introduction and Creditsþ if you would like to volunteer to redistribute the List to BIX or America Online. I hope to add two new questions to the FAQ List in the near future. One will deal with dual monitor configurations, and the other will deal with SCSI adapter and CD-ROM installation. Also, (2.2) SuperVGA Support and (5.6) Performance Tuning could both stand substantial revision. Any contributions are most welcome. The following sections are new in this release: (0.2) Recent Developments (3.10) Special Software Offers (4.7) Online Services (4.8) User Groups (4.9) Books and Magazines (4.10) Problem Report Form (5.9) Specific DOS Sessions (6.2) How to Create INF Files Related information: (0.0) Introduction and Credits (0.2) Recent Developments (0.3) Questions in this Release ---------- (0.2) Recent Developments Two new IBM OS/2 products have been released: Time and Place/2 (a network-aware calendar and scheduling application for workgroups) and Person to Person/2 (a computer/video conferencing system). Borland C++ for OS/2 has been released. See (3.10) Special Software Offers. The March OS/2 2.1 Beta and March OS/2 Professional Developer's Kit CD- ROMs are now available for ordering. See (4.5) Technical Support for ordering instructions. The new March beta includes still more device drivers, reduced disk space requirements, drag and drop icon assignment, enhanced MMPM/2 (including tie-ins to system events), a new INI file format for speedier and more convenient operation, and much more. Lotus has released 1-2-3 2.0 and Freelance Graphics 2.0 for OS/2. Pricing is the same as for DOS and Windows versions, with educational, technology guarantee, and competitive upgrade discounts. AmiPro and cc:Mail are expected to follow shortly. DigiVox Corp. announces Sound Impression for OS/2, a desktop recording studio with 16-track wave recorder/mixer, MIDI player, and CD player. Phone DigiVox at 415-494-6200 for details. The next OS/2 conference is to be held in Toronto on or about June 21. For more information phone Skills Dynamics at 800-661-2131. Related information: (0.3) Questions in this Release (3.10) Special Software Offers (4.5) Technical Support ---------- (0.3) Questions in this Release The following questions are addressed in this release: (1.0) Fundamentals (1.1) What is OS/2? (1.2) What are the differences between versions? (1.3) How good is OS/2 2.0's DOS and Windows compatibility? (1.4) Where can I buy OS/2, and how much does it cost? (1.5) Why should I use HPFS? What does it offer me? Does it work with DOS? (2.0) Hardware (2.1) What hardware do I need to run IBM OS/2 2.0? Do I need a PS/2? (2.2) Will OS/2 2.0 work with my SuperVGA adapter? (2.3) Will OS/2 2.0 work with my printer? (2.4) Can I use COM3 and COM4 in OS/2 2.0? (2.5) Are there any specific hardware recommendations? (3.0) Software (3.1) What applications are available for OS/2? (3.2) Where can I obtain OS/2 shareware and freeware? (3.3) What are the "must have" shareware and freeware titles? (3.4) Is there a Norton Utilities for OS/2? (3.5) I would like to set up an OS/2 BBS. What is available? (3.6) What do I need for OS/2 multimedia applications? (3.7) Should I worry about viruses when running OS/2 2.0? (3.8) What networking products are available for OS/2 2.0? (3.9) What is Extended Services? (3.10) Are there any special software offers I should know about? (4.0) Installation, Maintenance, and Support (4.1) I am having trouble installing OS/2 2.0. What should I do? (4.2) I can't install OS/2 from Drive B. What's wrong? (4.3) What is the best way to partition my hard disk for OS/2? (4.4) How do I access HPFS partitions on my hard drive without booting from the hard drive? I'm getting error messages now -- how do I "repair" my hard disk? (4.5) How can I get answers to my OS/2 questions? (4.6) What are CSDs, how do I tell which I have, and where do I get them? (4.7) Which online services support OS/2, and how do I join? (4.8) Are there any OS/2 user groups? (4.9) What OS/2 books and magazines are available? (4.10) How do I report an OS/2 problem to IBM? (5.0) Using OS/2 (5.1) I'm a Unix wizard. How do I make OS/2 resemble Unix? (5.2) I prefer Windows. How do I make OS/2 2.0 resemble Windows (or OS/2 1.3)? (5.3) Sometimes OS/2 2.0 will freeze when I run an application. What do I do? (5.4) How do I start a background process from the OS/2 command line? (5.5) How do I add new Adobe Type Manager typefaces? (5.6) How do I tweak OS/2 2.0 for maximum performance? (5.7) How do I measure OS/2 performance and memory usage? (5.8) My background bitmap does not display correctly. What's wrong? (5.9) How do I boot a real version of DOS from within OS/2 2.0? (5.10) Are there any clever tricks that apply to OS/2 2.0? (6.0) Miscellaneous (6.1) What can I do to promote OS/2? (6.2) How can I create INF files? ---------- The following questions are addressed in this section: (1.1) What is OS/2? (1.2) What are the differences between versions? (1.3) How good is OS/2 2.0's DOS and Windows compatibility? (1.4) Where can I buy OS/2, and how much does it cost? (1.5) Why should I use HPFS? What does it offer me? Does it work with DOS? ---------- (1.1) What is OS/2? OS/2 is an advanced operating system for PCs and PS/2s with an 80286 processor or better. It was codeveloped by Microsoft and IBM and envisioned as the successor to DOS. It was designed from the ground up with preemptive multitasking and multithreading in mind. "Preemptive multitasking" means that the operating system is responsible for allocating processor time to the one or more applications which are running. (Cooperative multitasking, as found in Microsoft Windows or the Macintosh's System 7, requires that each application surrender the processor after a certain amount of time. If one application refuses to yield, all the other applications stop running.) "Multithreading" means that programs can start subtasks which will then be executed by the operating system in the background. For example, a word processor may create a separate thread (subtask) to handle printing or saving to disk. When the user asks the word processor to perform one of these tasks, the word processor creates a new thread and control returns to the word processor (and the user) immediately. The subtask is executed by the operating system in the background. The user is then free to ask the word processor to perform another task without waiting for the thread to complete. Applications which utilitize multithreading can be much more responsive to the user. OS/2 also protects applications from one another (a single misbehaved program will not typically disrupt the entire system), supports all addressable physical RAM, and supplies virtual memory to applications as requested, breaking DOS's 640K barrier. As shipped, it does not support multiuser operation, although third parties have grafted multiuser capabilities onto the base operating system. These products include: Software Title Company Telephone Remote-OS Software Lifeline (407) 994-4466 OS2You ? See (3.2) Shareware and Freeware Sources Citrix Citrix Systems (305) 755-0559 PolyMod2 MemSoft (407) 997-6655 PC/DACS (Pyramid, phone 203-257-4223) offers security (for multiple users, one at a time, in a lab setting for example). Related information: (1.2) Differences Between Versions (1.3) DOS and Windows Compatibility (3.9) Extended Services ---------- (1.2) What are the differences between versions? o IBM OS/2 Version 2.1 is currently in beta testing and is widely available ÕSee (3.2) Shareware and Freeware Sources and (4.5) Technical Supportþ. This new version will support Windows 3.1 applications, Windows enhanced mode, more third party adapters and peripherals, and OS/2 multimedia applications ÕSee (3.6) Multimediaþ. o IBM OS/2 Version 2.0 Õlatest CSD Level is 06055; See (4.6) Corrective Service Diskettesþ will run only on machines with an 80386SX processor or better. IBM is developing OS/2 (and its Intel and non-Intel-based successors) independently but is involving third party PC manufacturers in its testing. Improvements include an object-oriented Workplace Shell (WPS); a multiple operating system boot mechanism; better DOS and Windows support ÕSee (1.3) DOS and Windows Compatibilityþ; new 32-bit programming interfaces; support for more than 16 MB of physical RAM (on all systems with appropriate BIOS support; memory above 16 MB on those systems which must rely on 24-bit DMA for disk access, e.g. AT bus systems with Adaptec 154x SCSI adapters, is used as swap space); and more third party device drivers. OS/2 1.x applications, unmodified, still run under OS/2 2.0. o IBM OS/2 Version 1.3 is the last release of OS/2 to operate on PCs with 80286 CPUs. This version introduced built-in Adobe Type Manager (ATM) ÕSee (5.5) Adobe Type Managerþ, providing scalable typefaces for screen and printer. Procedures Language/2 (REXX), a powerful batch- oriented programming language, became a part of Standard Edition with this release. (A few OEMs are shipping Microsoft OS/2 Version 1.3, but Microsoft has ceded all OS/2 development to IBM.) o OS/2 Version 1.2 was the first to incorporate the High Performance File System (HPFS) ÕSee (1.5) High Performance File Systemþ. With this release IBM OS/2 added a dual boot mechanism and IBM Extended Edition ÕSee (3.9) Extended Servicesþ introduced REXX. o OS/2 Version 1.1 was the first to include the Presentation Manager (PM) GUI/API. Microsoft OEM versions added a dual boot mechanism with this release. o OS/2 Version 1.0, introduced in late 1987, was the first release of OS/2. Task switching was accomplished using a character-based shell and limited DOS compatibility was provided. Related information: (1.1) What is OS/2? (1.3) DOS and Windows Compatibility (3.2) Shareware and Freeware Sources (3.9) Extended Services (4.5) Technical Support (4.6) Corrective Service Diskettes (5.5) Adobe Type Manager ---------- (1.3) How good is OS/2 2.0's DOS and Windows compatibility? OS/2 1.x ÕSee (1.2) Differences Between Versionsþ justifiably earned a reputation for poor DOS compatibility. Since it was hampered by the 80286, it could not run more than one DOS application at a time. The situation has changed dramatically with OS/2 2.0. Version 2.0 preemptively multitasks DOS and Windows (real and standard mode) applications in separate, protected sessions, without purchasing either environment. OS/2 2.0 provides a complete DOS emulation equivalent to DOS 5.0. The operating system can provide each DOS application with up to 32 MB of EMS 4.0 (expanded memory), 16 MB of XMS 2.0 (extended memory), and/or 512 MB of DPMI 0.9 (DOS Protected Mode Interface extended memory), all from its pool of physical and/or virtual memory (meaning you do not have to have as much RAM in your system as your applications request). These limits are in addition to the up to 730K free conventional memory supplied to each DOS application, even after mouse and network drivers ÕSee (3.8) Networking Productsþ are loaded. As in DOS 5.0, DOS code and device drivers may be loaded into high memory. A 386 memory manager like QEMM is not needed -- these features are provided by OS/2 2.0 directly. The DOS emulation allows customization of device driver sets -- each DOS application shares a systemwide CONFIG.SYS and the equivalent of its own CONFIG.SYS. Also, there is a systemwide AUTOEXEC.BAT file; batch commands particular to each DOS application can be invoked using separate, application-specific batch files. And many DOS Settings are provided to fine tune ÕSee (5.6) Performance Tuningþ each DOS/Windows application's behavior (e.g. IDLE_SENSITIVITY). Most of the popular DOS/Windows applications on your hard disk will be migrated automatically when you install OS/2 2.0. In addition, OS/2 2.0 will boot one or more specific versions of DOS in separate sessions, to assist in running particularly difficult applications (e.g. DOS networks, MSCDEX). So, for example, it is possible to multitask DOS 3.3, DOS 4.0, DOS 5.0, emulated DOS, and Desqview running atop DOS, all in separate sessions, either windowed or full screen, all with the same and/or separate device drivers, TSRs, environment variables, etc. DOS boot images may be stored on a hard disk. These procedures are described in the online Command Reference (under VMDISK), Master Help Index, and in the Installation Guide (Appendix E). ÕSee also (5.9) Specific DOS Sessions.þ Standard graphics modes Õgenerally up to the resolution of the desktop; See (2.2) SuperVGA Supportþ are supported in DOS windows, as are selectable text mode fonts. Cut/paste to/from windowed DOS applications is supported (to/from other DOS, OS/2, and Windows applications), including graphics cut/paste. Theoretically, OS/2 2.0 will run up to 240 simultaneous DOS/Windows sessions; the practical maximum depends on system resources. OS/2 2.0 will, in fact, run virtually all DOS applications in existence, including notorious ones such as Microsoft Flight Simulator, Wing Commander, Maple, MatLab (Version 3.5k or later), and others. Those that do not run generally fall into the following categories: 1. Programs that use Virtual Control Program Interface (VCPI) memory extenders or other extenders which require direct access to 80386 control registers. Since such applications are also all but incompatible with Windows, most vendors have updates for DPMI compatibility; 2. Applications which attempt to directly address the physical sectors of an OS/2 managed nonremoveable hard disk drive. Such programs include UnErase in Norton Utilities ÕSee (3.4) Disk Utilitiesþ. Fortunately OS/2 2.0 has a built-in UnDelete feature which is more robust than Norton's approach. (Consult the online Command Reference for information on how to enable UNDELETE); 3. Timing sensitive DOS applications. Certain DOS programs that generate digitized sound through the PC's internal speaker may have distorted sound. High speed, real time data collection may be compromised. These problems can often be minimized or even eliminated using OS/2 2.0's DOS Settings. 4. Certain DOS programming debuggers. DOS applications running under OS/2 2.0 are not permitted to access debug registers DR0-DR7 from a DOS session. Also, DOS debuggers will not be able to set hardware breakpoints, and all read/write operations to debug registers in virtual 8086 mode will be ignored. Generally DOS backup programs will work under OS/2 2.0, but they may not capture some OS/2 data (especially extended attributes) on the hard disk without the assistance of utilities such as EABackup ÕSee (3.2) Shareware and Freeware Sourcesþ. OS/2 backup tools are available, notably: Software Title Company Telephone PMTape and PS2Tape IBM (800) IBM-CALL Sytos Plus Sytron (508) 898-0100 EZTape Irwin (313) 930-9000 DMS/Intelligent Backup Sterling (916) 635-5535 FileSafe Mountain (408) 438-2665 KeepTrack Plus Finot (800) 748-6480 NovaBack NovaStor (818) 707-9900 OBackup ? See (3.2) Shareware and Freeware Sources BackMaster MSR Development (409) 560-5970 MaynStream Maynard (407) 263-3500 The OS/2 BACKUP utility is best used from an OS/2 diskette boot ÕSee (4.4) Starting OS/2 from Disketteþ. DOS-based disk caching software is not required since OS/2 includes a built-in, highly configurable, efficient disk cache. DOS programs running under OS/2 2.0 are extremely fast. A single DOS application (no other applications open) running full screen under OS/2 2.0 typically achieves 95-97% of the performance it would have under native DOS. If the DOS application performs any disk I/O it can actually operate up to several times faster than it would if running under native DOS. If pure DOS is absolutely required, OS/2 2.0 includes a utility called the Boot Manager. The Boot Manager can provide a listing of all the operating systems available on the system and will allow selection of any one at startup, with a default after timeout. The OS/2 1.x DualBoot method is still available as well. Consult the Installation Guide for instructions on how to use Boot Manager or DualBoot. Note that OS/2 2.0 need not be installed on Drive C -- it can reside on other volumes ÕSee (4.3) Hard Disk Partitioningþ. Compatibility with Windows, a popular DOS extender, is provided by Win- OS/2, an environment based on Microsoft's Windows source code. It runs Windows 2.x and 3.0 real mode and standard mode applications under OS/2 2.0, either on a full screen Windows desktop (with the familiar Program Manager and one or more Windows applications) or "seamlessly," alongside OS/2 applications on the Workplace Shell desktop. "Seamless" operation is available in VGA, Tseng 4000 SuperVGA, and XGA resolutions with OS/2 2.0 as it ships. ÕSee (2.2) SuperVGA Support.þ Several icon conversion utilities can convert Windows icons for use by the OS/2 Icon Editor and/or OS/2-specific programs ÕSee (3.2) Shareware and Freeware Sourcesþ. (No conversion is necessary if the icons are to be used with Windows programs running under OS/2 2.0.) OS/2 2.0 directly provides Windows enhanced mode features save one: services included in WINMEM32.DLL. Windows applications which utilize this DLL (e.g. Mathematica 2.0, Omnipage Professional 1.0) will not run under OS/2 2.0. Fortunately the number of WINMEM32 applications is few, and apparently the vendors of such applications will be shipping OS/2 2.0 compatible updates. The forthcoming OS/2 2.1 will support Windows enhanced mode and emulate WINMEM32. Windows applications are well integrated into the overall OS/2 Workplace Shell environment with DDE and Clipboard hooks, and OLE (Object Linking and Embedding) 1.0 is supported among Windows applications. Adobe Type Manager ÕSee (5.5) Adobe Type Managerþ for Win-OS/2 comes with OS/2 2.0. Windows screen (for a full screen desktop) and printer device drivers will work under Win-OS/2 ÕSee (2.2) SuperVGA Supportþ. Such notorious Windows applications as Word, Norton Desktop (save portions described above), Toolbook, and After Dark work fine under Win-OS/2. Even the Windows Multimedia Extensions (and programs which utilize them) operate under Win-OS/2. ÕSee (3.6) Multimedia for information on the OS/2 multimedia extensions, MMPM/2.þ Win-OS/2 departs from Microsoft Windows in that it allows more than one Windows desktop and can preemptively (rather than cooperatively) multitask Windows applications in separate, robust, protected sessions. Also, while many Windows 3.1 enhancements are functionally incorporated into Win-OS/2, Win-OS/2 is not technically Windows 3.1 compatible. Fortunately there are few Windows 3.1-specific applications. Win-OS/2 will run the Windows 3.0 applets, but it does not include them. Instead, true OS/2 2.0 spreadsheet, database, communications, time planning/scheduling, and other applets are provided. OS/2 2.1, due in the first half of 1993, will incorporate Windows 3.1 support (including enhanced mode, WINMEM32 emulation, and the Windows applets). Some Windows applications require OLE DLLs or custom settings in WIN.INI. If such a Windows application has been installed under the DOS version of Windows, Win-OS/2 may not be able to find the appropriate files or configuration. Try reinstalling the Windows application under Win-OS/2. Related information: (1.2) Differences Between Versions (2.2) SuperVGA Support (3.2) Shareware and Freeware Sources (3.4) Disk Utilities (3.6) Multimedia (3.8) Networking Products (4.3) Hard Disk Partitioning (4.4) Starting OS/2 from Diskette (5.5) Adobe Type Manager (5.6) Performance Tuning (5.9) Specific DOS Sessions ---------- (1.4) Where can I buy OS/2, and how much does it cost? In the United States IBM OS/2 Version 2.0 is available from most software dealers (including Corporate Software, phone 800-677-4000) and directly from IBM (phone 800-3-IBM-OS2, or 800-222-7257 for educational inquiries). The cost is just $99. Discounts are available for multiple licenses and educational purchases. (Phone for details on upgrades from OS/2 1.x. In Canada phone 800-465-1234 to order. In the U.K. phone the OS/2 User Group at 0285-655888 or IBM at 0800-181182. In other countries, contact any IBM dealer or office.) OS/2 2.0 on 3.5 inch diskettes is part no. 84F7586. For 5.25 inch diskettes, 10G2991. Media are high density. For compact disc, 10G2992. IBM OS/2 Version 1.3 is still available and may be ordered through many IBM dealers. IBM is trying to make OS/2 2.0 available everywhere DOS is purchased. If your dealer does not stock OS/2 2.0, take your business elsewhere (and explain why). IBM bundles OS/2 2.0 with some PS/1, most ValuePoint, and all 386SX (and above) PS/2 systems. Several other vendors, including Dell, will preload OS/2 2.0 on request. IBM offers two money back guarantees in the U.S.: a 30-day, no questions asked, money back guarantee, and a 90-day compatibility guarantee ÕSee (2.1) Hardware Requirementsþ. Microsoft versions of OS/2 1.x are available only through OEMs (e.g. Compaq and Dell) or by purchasing Microsoft's LAN Manager or SQL Server products. Microsoft has all but ceased OS/2 development, working instead on Windows NT. Related information: (1.2) Differences Between Versions (2.1) Hardware Requirements (3.8) Networking Products ---------- (1.5) Why should I use HPFS? What does it offer me? Does it work with DOS? HPFS offers long file names (up to 254 characters including the path, greatly exceeding the "8 dot 3" limit in DOS's FAT file system), contiguous storage of extended attributes (without the EA DATA. SF file used by FAT), resistance to file fragmentation, improved media error handling, smaller cluster size, support for larger file storage devices (up to 512 GB), and speedier disk operation, particularly on large hard disks, on systems with more than 6 MB of RAM. HPFS is not case sensitive, although it does preserve case in file names. However, HPFS is not currently supported on removeable media, although some programs (e.g. BACKUP) preserve long file names on such FAT disks. Also, native mode DOS cannot access a HPFS partition. However, DOS/Windows sessions running under OS/2 can use all files that conform to the "8 dot 3" naming conventions, even if they are stored on HPFS volumes. Related information: (3.4) Disk Utilities (4.3) Hard Disk Partitioning (4.4) Starting OS/2 from Diskette ---------- The following questions are addressed in this section: (2.1) What hardware do I need to run IBM OS/2 2.0? Do I need a PS/2? (2.2) Will OS/2 2.0 work with my SuperVGA adapter? (2.3) Will OS/2 2.0 work with my printer? (2.4) Can I use COM3 and COM4 in OS/2 2.0? (2.5) Are there any specific hardware recommendations? ---------- (2.1) What hardware do I need to run IBM OS/2 2.0? Do I need a PS/2? You need any PC compatible with at least an 80386SX CPU, 4 MB (6 MB or more strongly recommended) of RAM, a 60 MB or larger hard disk (with 20- 35 MB free), a supported video adapter (CGA, EGA, VGA, Tseng 4000 SuperVGA, 8514/A, XGA, or third party driver) with appropriate display, and a high density 3.5 or 5.25 inch floppy drive for installation. A mouse or other pointing device is strongly recommended. Allow extra RAM and hard disk space for OS/2-based networking ÕSee (3.8) Networking Productsþ, Extended Services ÕSee (3.9) Extended Servicesþ, and/or extra system loads (i.e. an extraordinary number of large applications running simultaneously). When calculating hard disk space requirements, subtract space occupied by files already on the hard disk which are functionally included in OS/2 2.0 and may be deleted, e.g. DOS, a 386 memory manager, Windows, Adobe Type Manager ÕSee (5.5) Adobe Type Managerþ with base typefaces, etc. The Workplace Shell (WPS) will not operate with the Monochrome Display Adapter or the Hercules Monochrome Graphics Adapter. Usually the WPS will fail to work with monochrome EGA. However, some EGA adapters (e.g. Paradise Monochrome EGA Card, ATI EGA Wonder) will emulate all color EGA modes on TTL monochrome monitors and, thus, will work with the WPS. Certain dual monitor configurations are supported; consult IBM for advice. On (E)ISA bus machines, OS/2 specifically supports hard drive adapters which conform to the Western Digital chipset interface standard (nearly all MFM, RLL, IDE, and ESDI adapters) and Adaptec, Future Domain, and IBM SCSI adapters. (True OS/2 2.0 drivers for most SCSI adapters, e.g. Trantor, DPT, Rancho, Procomp, Corel Systems, BusLogic, Mylex, CE Infosys, Ciprico, and others are available directly from the adapter manufacturers. A driver for the Always IN-2000 adapter is available by phoning Columbia Data Products at 407-869-6700. Columbia also provides the necessary EPROM and PROM upgrades.) In addition, "generic" INT13 support is provided for all other hard disk adapters. This "generic" support even embraces such devices as Iomega's Bernoulli and SyQuest's removeable media products (but for best results contact Iomega or SyQuest for an OS/2 2.0 driver). OS/2 driver support is available for the following CD-ROM drives: o IBM - all models o Hitachi - CDR-1650S - CDR-1750S - CDR-3650 - CDR-3750 o NEC - CDR-25 - CDR-36 - CDR-37 - CDR-72 - CDR-73 - CDR-74 - CDR-82 - CDR-83 - CDR-84 o Panasonic - CR-501 - LK-MC501S o Texel - DM-3021 - DM-3024 - DM-5021 - DM-5024 o Toshiba - 3301T - TXM3301 - 3301B - XM-3201 - 3401 o Pioneer - DRM-604X o Sony - CDU-541 - CDU-561 - CDU-6111 - CDU-6211 - CDU-7211 when attached to IBM, Future Domain, Adaptec, or other SCSI adapters with native OS/2 2.0 support. A driver for non-SCSI Sony CD-ROM drives (e.g. the CDU-535) is also available, and others (e.g. Mitsumi) should follow soon. The OS/2 support includes audio, ISO 9660/High Sierra, CD- ROM/XA, and Kodak Photo CD compatibility for those drives which support these standards. Drivers are available from several sources ÕSee (3.2) Shareware and Freeware Sourcesþ. Storage Devices offers OS/2 drivers for its parallel port attached peripherals, including its CD-ROM drive. Corel Systems offers a set of drivers for many more CD-ROM drives and SCSI adapters. DOS device drivers, when installed using a specific DOS session ÕSee (5.9) Specific DOS Sessionsþ, will still provide CD-ROM services to DOS/Windows programs for the remainder. See (2.3) Printer Support for information on OS/2 printer and plotter compatibility. Version 2.0 is explicitly supported on PC compatibles. IBM is offering a money back compatibility guarantee in the U.S. Should OS/2 2.0 fail to work on your compatible within the first 90 days of use, and should IBM be unable to fix the problem, your purchase price will be refunded. To date over 400 non-IBM models have been tested in IBM's own labs. Related information: (3.2) Shareware and Freeware Sources (3.8) Networking Products (3.9) Extended Services (5.5) Adobe Type Manager (5.9) Specific DOS Sessions ---------- (2.2) Will OS/2 2.0 work with my SuperVGA adapter? If you have a SuperVGA adapter, OS/2 2.0 should initially be installed using the standard VGA driver. Then consult the README file OS/2 copies to your root directory for more information on SuperVGA support. OS/2 2.0 comes with basic mode switching capabilities to handle applications which utilize SuperVGA modes. If OS/2 2.0 detects a SuperVGA adapter it will list two SuperVGA support files, VSVGA.SYS and BVHSVGA.DLL, in your CONFIG.SYS file. ÕA replacement VSVGA.SYS file, dated April 20, 1992, or later, fixes Tseng 4000 and TRAP 000E problems. A replacement BVHSVGA.DLL file, dated April 21, 1992, or later, fixes C0000005 errors involving Western Digital/Paradise chipset adapters. See (3.2) Shareware and Freeware Sources.þ To enable this mode switching support, available for most SuperVGA adapters, you must start a DOS full screen session, issue the command SVGA ON, EXIT, Shutdown, and reboot. (In the same DOS full screen session and prior to SVGA ON you may run utilities which customize refresh rates. The new refresh rates will take effect after you reboot. You may also wish to run such a utility from AUTOEXEC.BAT.) SVGA ON creates a text file called \OS2\SVGADATA.PMI which describes your SuperVGA adapter to the system. Then you may install high resolution drivers. Aside from DOS applications (which may require their own drivers), OS/2 2.0 requires up to three high resolution support files: \OS2\DLL\DISPLAY.DLL Workplace Shell display driver \OS2\MDOS\WINOS2\SYSTEM\VGA.DRV Win-OS/2 full screen driver \OS2\MDOS\WINOS2\SYSTEM\SWINVGA.DRV Win-OS/2 "seamless" driver You may replace any one of these individually for high resolution operation in each given mode, but be sure to keep a backup copy of the original file(s). The "seamless" Win-OS/2 and WPS desktop driver files must match (in terms of resolution and number of colors) if you wish to run Windows programs "seamlessly." Any suitable Windows SuperVGA driver will work as a Win-OS/2 full screen driver, but be sure to use the EXPAND utility (as described in README) when installing. OS/2 1.3 SuperVGA drivers often serve, with some limitations, as Workplace Shell desktop drivers. Use the command DDINSTAL to replace DISPLAY.DLL. Setting IOPL=YES in CONFIG.SYS may be required with a SuperVGA adapter. CAUTION: For OS/2 2.0 CSD level 06055 ÕSee (4.6) Corrective Service Diskettesþ, \OS2\DLL\DISPLAY.DLL should not be replaced, using DDINSTAL or otherwise. Instead, create a separate directory (e.g. \DISPLAY) and copy the vendor supplied 16-bit driver DLL file to \DISPLAY\DISPLAY.DLL. In CONFIG.SYS, place the \DISPLAY pathname, including drive letter, before \OS2\DLL in the LIBPATH line. The exception to this procedure is Tseng 4000 SuperVGA. To install any of the available 256 color Tseng 4000 SuperVGA drivers, use OS/2 System -> System Setup -> Selective Install. Check the Primary Display box, reselect SuperVGA, then proceed. Drivers for the following SuperVGA adapters (or adapters based on these chipsets) are available. In most cases the drivers are available from (3.2) Shareware and Freeware Sources. Key A All modes supported. B Most or some modes supported. C One mode supported. S Supports "seamless" Win-OS/2 in at least one mode. X Experimental or beta. Trident Series B S Tseng Labs ET4000 B S Compaq QVision B Genoa 7000 B ATI VGA Wonder Series B S X ATI Ultra and Vantage Series B Lava Computer (phone 416-674-5942) B S Orchid Farenheit (S3-based) B Paradise/Western Digital B S X Video7/Headland VRAM II B S X Cirrus Logic B Actix Systems (phone 408-986-1625) ? Number Nine (phone 617-674-0009) ? Portacom (phone 415-390-8507) ? "Generic" 800x600 16 color (VGA800-B) C In addition, several vendors, notably Ahead (phone 510-623-0900) and Radius (phone 408-434-1010), are readying XGA-2 compatible display adapters for market. Number Nine TIGA adapter support is available from Janus Systems (phone 805-484-9770). Consult adapter vendors for up-to-date information on driver availability. Some SuperVGA adapters cause problems with DOS/Win-OS/2 sessions. Try turning VIDEO_ROM_EMULATION off, HW_ROM_TO_RAM on, and/or DOS_RMSIZE to 624 in DOS Settings. If you have an ATI Ultra, Vantage, or other 8514/A hardware compatible adapter, install OS/2 using the 8514/A driver. With the Ultra Plus and Ultra Pro adapters, make sure you set the monitor type to VGA using the supplied ATI setup diskette before you install OS/2. You may still use customized refresh rates for high resolution modes, but the adapter must report the monitor type as VGA (or 8514/A) to OS/2. IBM was unable to test all SuperVGA adapters, so if you are experiencing problems report them through IBM's toll free support (phone 800-237-5511 in the United States) and to the adapter manufacturer. If SuperVGA continues to cause problems the stock VGA driver may be used (preventing DOS/Windows applications from using SuperVGA modes, however). In CONFIG.SYS change DEVICE=...VSVGA.SYS to ...VVGA.SYS and SET VIO_VGA...(BVHVGA,BVHSVGA) to ...(BVHVGA). This procedure may be required for first generation SuperVGA adapters based on Trident 8800 and Tseng 3000 chipsets, for example. OS/2 2.0's installation program ÕCSD level 02000 only; See (4.6) Corrective Service Diskettesþ has difficulty with certain Oak video adapters. Temporarily replace the video adapter to install OS/2, or contact IBM for a patch. Related information: (2.5) Specific Hardware Recommendations (3.2) Shareware and Freeware Sources (4.6) Corrective Service Diskettes (5.8) Displaying Background Bitmaps ---------- (2.3) Will OS/2 2.0 work with my printer? OS/2 2.0 includes support for Hewlett-Packard LaserJets, DeskJets ÕSee (4.1) Installationþ, and PaintJets; IBM/Lexmark ExecJets, InkJets, Proprinters, Quickwriters, Quietwriters, Pageprinters, and Laserprinters; Epson dot matrix and laser printers; Postscript devices; and other printers (e.g. Panasonic) compatible with these families. A variety of IBM and HP plotters is also supported. Drivers for NEC dot matrix printers are now available ÕSee (3.2) Shareware and Freeware Sourcesþ. DOS/Windows printer drivers continue to work for DOS/Windows applications. OS/2 2.0 includes a large assortment of Windows printer drivers for Win-OS/2. If necessary install Windows printer drivers using the Win-OS/2 Control Panel. OS/2 2.0 and OS/2 1.3 printer drivers are interchangeable in many cases. If your printer is not compatible with one of the drivers supplied with OS/2, check with the printer manufacturer first then with (3.2) Shareware and Freeware Sources. If you own an IBM printer, check with the Lexmark BBS (modem 606-232-5653). The Lexmark/IBM 4070 InkJet driver, for example, will also work with Canon BubbleJet printers. Related information: (3.2) Shareware and Freeware Sources (4.1) Installation ---------- (2.4) Can I use COM3 and COM4 in OS/2? COM3 and COM4 are supported on most PS/2s without any additional effort. On (E)ISA machines, some additions are required to CONFIG.SYS. Using a text editor, include "(port number, base address, interrupt number)" parameters next to the COM.SYS and VCOM.SYS filenames. One example: DEVICE=C:\OS2\COM.SYS (3,3E8,5) (4,2E8,10) DEVICE=C:\OS2\MDOS\VCOM.SYS (3,3E8,5) (4,2E8,10) Parameters for COM1 and COM2 need not be included (unless they are somehow nonstandard). OS/2 must end up with sequentially numbered logical COM ports, if possible. For example, if (physical) port two is not installed but port three or port four is installed, start numbering using (2,...) in the DEVICE lines. If these efforts fail, try IBM's patched COM drivers or the SIO drivers Õavailable from (3.2) Shareware and Freeware Sourcesþ. Note that AT bus COM ports cannot be used at the same time if they share interrupts because of bus design limitations (cf. "Under the Hood: How Interrupts Work," Byte, February, 1992). An adapter which provides more flexibility in interrupt selection (e.g. the 16-bit model from Boca Research) may prove helpful. Also, PolyCom, a replacement driver available from (3.2) Shareware and Freeware Sources, supports up to eight ports with the right hardware. "Smart" (coprocessor controlled) multiport communication adapters should be used when installing more than four ports. Such an adapter will work with OS/2 if the manufacturer has written an appropriate driver. Examples include: Company Telephone Number IBM (ARTIC) (800) PS2-2227 Digiboard (612) 943-9020 Stargate (216) 349-1860 Arnet (615) 834-8000 Computone (404) 475-2725 Comtrol (612) 631-7654 CTC Systems (415) 966-1688 Equinox (305) 255-3500 I-Concepts (214) 956-7770 Specialix (408) 378-7919 Stallion (408) 395-5775 Related information: (3.2) Shareware and Freeware Sources ---------- (2.5) Are there any specific hardware recommendations? Here are some of the peripherals and adapters that are particularly well suited to OS/2. Some true bargains are included. Prices do not include shipping and handling. o Radius XGA-2 Adapter. An AT bus display adapter providing superior performance and driver support under OS/2. Price: $419 from Connecting Point Computers (phone 505-345-7888). A Microchannel version is available from IBM for an even lower price. o ATI VGAWonder Turbo. This new, low cost ($249 list price) AT bus display adapter uses the 8514/A hardware compatible ATI Mach 32 coprocessor. With 8514/A hardware compatibility you can utilize OS/2's built-in 1024x768 256 color 8514/A driver (or any drivers which ATI may release in the future). Dealers should be able to offer discounts off the list price. o Thomas Conrad Token Ring Adapter. Until April 30, 1993, Thomas Conrad is offering its 16/4 Mbps Token Ring adapter for just $99. Limit one per customer site. Phone 800-332-8683 or 512-836-1935 for details. No other purchases are necessary. Money back guarantee. o Western Digital EtherCard Plus. An 8-bit ethernet adapter (meaning you'll need a free, lower interrupt). IBM LAN software (like TCP/IP) includes an EtherCard Plus driver -- no need to go searching. Price: $49 from Hi-Tech (phone 805-966-5454). o Future Domain 1660ER SCSI Adapter. AT bus, 16-bit SCSI adapter for CD-ROM drives, hard drives, and other SCSI peripherals. Price: $58 from ICP Corp. (phone 908-613-4444). May require $25 ROM upgrade from Future Domain for DOS compatibility. Set jumpers JP1 as follows: 1-Closed, 2-Closed, 3-Open (IRQ 11 enabled), 4-Open, 5-Open (I/O address to 0140-014F), 6-Closed, and 7-Open (BIOS address to CA000-C8FFF). o NEC CDR-25 CD-ROM Drive with SCSI Interface. An external, portable CD-ROM drive (with optional battery back available). Compatible with ISO 9660/High Sierra, audio, CD-ROM/XA, and single session Kodak Photo CD. Speed: 650 ms average access time, 150K/second sustained data transfer rate. Does not use CD-ROM caddies. Price: $219 from ICP Corp. (phone 908-613-4444). An 8-bit Trantor SCSI adapter and cable is $39 extra. A slightly faster (450 ms) drive, the NEC CDR-36, is available with cable and Trantor SCSI adapter for $288 from ERM Liquidators (phone 800-776-5865). This model does not support Kodak Photo CD, however. o Toshiba CD-ROM Drive. The latest, super fast Toshiba CD-ROM drive, Model 3401, is available from CD-ROM Direct (phone 800-332-2404) for $399. o Wangtek Tape Drives. Super Technologies (phone 909-393-4648) offers a seven month warranty on several Wangtek SCSI tape drives. The Wangtek 5150ES (250 MB) is $295, the 5525ES (525 MB) is $495, and the 6200HS (2 GB DAT) model is $650. All will work with GTAK tape backup software ÕSee (3.2) Shareware and Freeware Sourcesþ when attached to an OS/2 supported SCSI adapter. o 16550AFN Buffered UART Serial Port Adapters. Improves high speed serial communications performance. Price: $35 for a two port adapter from Zero-One Networking (phone 714-693-0808). o Creative Labs SoundBlaster. Original (2.0) and Pro models are available from many suppliers and provide audio output for OS/2 multimedia applications. Prices range from about $90 to $170. o IBM M-Audio Adapter. Available in either AT bus or Microchannel models for the same price. Provides compact disc quality audio reproduction and recording capabilities under OS/2. Price: $235 from IBM Direct (phone 800-IBM-2YOU) or $222 from IBM Educational Sales (phone 800-222-7254). o MediaVision ProAudio Spectrum 16. The PAS 16, as it is known, offers compact disc quality audio reproduction and recording capabilities and an on board SCSI port (for CD-ROM drives and other peripherals). Available from several dealers at about $190. An appropriate driver will ship with OS/2 2.1. o IBM Quietwriter Printers. Micro Recyling (phone 708-488-2000) is selling used IBM Quietwriter II printers for $95 and Quietwriter III printers for $130. These printers carry a 30-day warranty. A QW II sheetfeeder is $20, and a QW III dual bin sheetfeeder is $25 (both "as- is"). Both offer laser quality printing. Note that, while the print quality is superb, the cost of consumables is quite high, particularly for the Quietwriter II. Related information: (2.1) Hardware Requirements (2.2) SuperVGA Support (2.4) COM3 and COM4 Support (3.2) Shareware and Freeware Sources ---------- The following questions are addressed in this section: (3.1) What applications are available for OS/2? (3.2) Where can I obtain OS/2 shareware and freeware? (3.3) What are the "must have" shareware and freeware titles? (3.4) Is there a Norton Utilities for OS/2? (3.5) I would like to set up an OS/2 BBS. What is available? (3.6) What do I need for OS/2 multimedia applications? (3.7) Should I worry about viruses when running OS/2 2.0? (3.8) What networking products are available for OS/2 2.0? (3.9) What is Extended Services? (3.10) Are there any special software offers I should know about? ---------- (3.1) What applications are available for OS/2? In addition to the thousands of applications available for DOS and Windows, there are a couple thousand OS/2-specific applications representing almost every category imaginable. The DOS/Windows applications with 16-bit OS/2-specific counterparts include: o Lotus Development - 1-2-3 - Freelance Graphics - Notes - cc:Mail o Microsoft - Word - Excel - Multiplan - Mail o Aldus - Pagemaker o Ventura - Publisher o Corel Systems - CorelDraw o WordPerfect Corp. - WordPerfect o IBM - DisplayWrite - DisplayWrite Composer o DeScribe - Word Publisher o Micrographx - Designer o AutoDesk - AutoCAD o Oracle - Database o Microrim - R:Base o SAS Institute - SAS o SPSS Inc. - SPSS o Hilgraeve - HyperAccess/5 o FutureSoft - DynaComm o Omen - Pro-YAM o Borland - Sidekick - Paradox - Brief o Informix - Wingz o SemWare - QEdit o JP Software - 4OS2 (4DOS for OS/2) o New England Software - Graph-in-the-Box and many others. In some cases DOS and OS/2 versions ship together (e.g. Microsoft Word 5.5, Lotus 1-2-3 3.0, Wingz). OS/2 2.0 provides an attractive, 32-bit, Workplace Shell environment for new applications; many do not have DOS/Windows predecessors. This new class of 32-bit applications will (or does) include: o Lotus Development - 1-2-3 - Freelance Graphics - Notes - cc:Mail - Ami Pro o Borland - ObjectVision - C++ o WordPerfect Corp. - WordPerfect - Office - Presentations o Vienna Software Publishing - N/Joy: The World of Objects o DeScribe - Word Publisher o ZSoft (WordStar) - Publisher's Paintbrush o Spinnaker - PFS:Works o Corel Systems - CorelDraw o Hilgraeve - HyperAccess/PM o SofNet - Faxworks o Microformatic - Fax/PM o Micrographx - Draw - Designer - Charisma - (All Others) o Microrim - R:Base o Symantec - Norton Commander - Zortech C++ o Computer Associates - ACCPAC Simply Accounting - Compete! - Consensus - dBFast - Realizer - SuperProject - Telon/PWS - Textor - Unicenter and many more. Over 1200 new 32-bit OS/2 2.0 applications have been released to date. OS/2-specific versions of popular utilities include ZIP/UNZIP, ARC, LHA, Zoo 2.1, many GNU tools, tens of different file finders, desktop clocks, calculators, and many more. Programming languages include Assembler, C++, COBOL, Pascal, C, Fortran, BASIC, REXX (included with every copy of OS/2 2.0), Icon, Smalltalk, Modula-2, LISP, Ada, Prolog, Forth, and still more, from vendors such as Borland, Clarion, Watcom, Symantec (through its Zortech subsidiary), IBM, Microway, and many more. Two free ports of the 32-bit GNU C/C++ compiler, GCC/2 and EMX/GCC, are available ÕSee (3.2) Shareware and Freeware Sourcesþ. Fortran to C (f2c) and Pascal to C (p2c) translators are also available. (See the Programmer's Edition of this List for more information.) The IBM PC Company BBS (404-835-6600) provides an online product database of OS/2-specific software. A directory of OS/2 applications, IBM document number G362-0029, is published by Graphics Plus (phone 800- READ-OS2). TINF ÕSee (3.2) Shareware and Freeware Sourcesþ is an applications directory (for use with the OS/2 VIEW facility). Related information: (1.3) DOS and Windows Compatibility (3.2) Shareware and Freeware Sources ---------- (3.2) Where can I obtain OS/2 shareware and freeware? The following BBSes hold large OS/2 libraries: Fernwood (203) 483-0348 OS/2 Shareware (703) 385-4325 Bay Area OS/2 (510) 657-7948 Gateway/2 (314) 554-9313 Greater Chicago Online (708) 895-4042 OS/2 San Diego (619) 558-9475 OS/2 Las Vegas (702) 433-5535 IBM Germany 049-711-785-7777 IBM Denmark 45-42-88-72-22 OS/2 UK 0454-633197 IBM UK 0256-336655 IBM Norway 47-22-99450 OS/2 Australia 61-2-241-2466 (The monthly Worldwide OS/2 BBS Listing, available from these BBSes, lists others.) The IBM PC Company BBS (modem 404-835-6600) has some shareware/freeware as well, along with CSDs ÕSee (4.6) Corrective Service Diskettesþ and the PS/2 Assistant (an invaluable resource for locating almost any sort of information on OS/2). For information on IBM's new OS/2 BBS phone 800-547-1283. IBM Canada maintains several support BBSes: (416) 946-4255 (514) 938-3022 (604) 664-6464 (416) 946-4244 The Usenet conference comp.binaries.os2 carries OS/2 software. And several sites are available via anonymous ftp. (No ftp? Send a single line message with the word HELP to bitftp@pucc.bitnet or ftpmail@decwrl.dec.com to learn about ftp mail servers.) Some are (with Internet node numbers and subdirectories): ftp-os2.nmsu.edu 128.123.35.151 pub/os2 software.watson.ibm.com 129.34.139.5 pub/os2 mtsg.ubc.ca 137.82.27.1 os2: access.usask.ca 128.233.3.1 pub/archives/os2 luga.latrobe.edu.au 131.172.2.2 pub/os2 funic.funet.fi 128.214.6.100 pub/os2 pdsoft.lancs.ac.uk 148.88.64.2 micros/ibmpc/os2 ftp.uni-stuttgart.de 129.69.1.12 soft/os2 src.doc.ic.ac.uk 146.169.2.1 computing/systems/os2 zaphod.cs.uwindsor.ca 137.207.224.3 pub/local/os2 ftp.luth.se 130.240.18.2 ? The ftp-os2.nmsu.edu library is available on CD-ROM from Walnut Creek (phone 510-947-5996). EMS (phone 301-924-3594) offers an OS/2 shareware/freeware library on diskette. Other sources include CompuServe (FIND OS/2) and archive servers (send a single line message with the word HELP to listserv@cc1.kuleuven.ac.be or mail-server@rus.uni-stuttgart.de for more information, or use ftp). IBM has been releasing freely distributable employee written software (e.g. Visual REXX) and OS/2 patches to these sites. Related information: (3.3) "Must Have" Shareware and Freeware (3.5) Running a BBS Under OS/2 (3.7) Viruses (4.6) Corrective Service Diskettes ---------- (3.3) What are the "must have" shareware and freeware titles? Here are some of the shareware and freeware selections that have proven popular among OS/2 users. Where available, an approximate filename is provided. However, since version numbers are changing frequently, please bear in mind that some of this information may be dated. Also, please register any shareware you use -- your support will ensure a continuing supply of capable OS/2 shareware. o OS2Exec (OS2EXEC.ZIP): Start any OS/2 program from any OS/2 DOS session. o Worldwide OS/2 BBS List (OS2WORLD.ZIP): List of BBSes around the world where OS/2 is the predominant area of discussion and where large OS/2 software archives are held. o 4OS2 Version 1.1 (4OS232.ZIP): A replacement command interpreter from JP Software. A must for command line users. o StartD (STARTD.ZIP): Provides the capability to start DOS sessions with specific, custom DOS Settings from the OS/2 command line. o Icon Extractor (ICON_160.ZIP): Converts Windows icons to OS/2 format. Icons can be extracted from Windows executables. Assigns icons via drag and drop. Deletes undeleteable objects. o Mr. File/PM (MRFILEPM.ZIP): File manager and program launcher. o Workplace Shell Backup (WPSBKP.ZIP): Backup the OS/2 desktop. o Extended Attributes Backup (EABK202.ZIP): Saves extended attributes so that non-EA aware backup software preserves all necessary OS/2 data. o AddIcon Version 1.1 (ADDICO11.ZIP): Add icons to arbitrary files from the command line. o Visual REXX (VREXX2.ZIP): Provides the ability to write REXX programs which use Presentation Manager windows, scroll bars, menus, and other features. o Icon Programming Language (ICON88.ZIP): A simple yet powerful programming language for many platforms, including OS/2. Supports graphical applications. o EMX/GCC (various): Powerful C/C++ compiler with programming aids and enhanced libraries. o Enhanced Editor Toolkit and Accessories (various): Add-ons to the Enhanced Editor (EPM) which provide editor macro capabilities, documentation, and various accessories. o INI Maintenance (INIMNT1E.ZIP): Edit and maintain your vital OS/2 INI files. o Info-Zip's UnZip 5.0 (UNZ50X32.EXE): Extract files from ZIP archives. PKZip 2.x compatible. Supports extended attributes. Companion utility, Zip 1.9, also available. o GTAK GNU tar (GTAK212.ZIP): Tape archive (backup and restore) utility. Supports SCSI tape drives. o MR/2 (MR2_139.ZIP): Reader for BBS QWK mail packets. o TE/2 (TE2_120.ZIP): A full featured terminal emulation and modem communications program. o PMComm (PMCOM110.ZIP): As full featured as TE/2, but with a Presentation Manager interface. o C-Kermit 5A(188) (CK5A188.ZIP): A terminal emulation and modem communications program featuring the Kermit file transfer protocol. o SIO COM Drivers (SIO045.ZIP): Replacement serial port drivers which offer enhanced performance. o McAfee's Virus Scan (OSCN102.ZIP): Detects viruses. Companion Virus Clean and Net Scan utilities also available. o Minesweeper (DMINE102.ZIP): A game which requires you to avoid the mines in a minefield. Several other versions are available. o Nikon II (NIKON214.ZIP): Screen capture utility. o FracInt 17.2 (PMFRA2.ZIP): Render fractal images. Also converts among several image formats. o IBM Configurator and Pricer (ICPAUSA.ZIP): Prices IBM personal computer systems and accessories. o PS/2 Assistant (PS2AST67.ZIP): Provides information on most of the IBM personal computer product line, including OS/2. o Install B (INSTB.ZIP): Allows installation of OS/2 from 3.5 inch media when Drive A is a 5.25 inch high density floppy drive and Drive B is a 3.5 inch high density floppy drive. o emTeX (various): Provides professional typesetting and document composition. o BlackHole (BLAKHOL3.ZIP): A Workplace Shell object that destroys anything dragged to it. oCONFIG.SYS Editor (CFGED1B.ZIP): A Presentation Manager utility which eases CONFIG.SYS editing. o SE20Boot (SE20BOOT.ZIP): Creates an OS/2 bootable diskette. o psPM (PSPM2.ZIP): Displays a graphical representation of the processes running on an OS/2 system and allows termination of any or all. o Workplace Shell Tools (WPTOOL02.ZIP): Creates or deletes standard Workplace Shell objects. o GhostScript PM (GS252PM.ZIP): Postscript interpreter and viewer. o OS2You (OS2YOU27.ZIP): OS/2 remote control over a modem or LAN connection. Companion program PM2You, for control of graphical applications, including DOS and Windows, is also available. o UUPC/Extended (various): Provides uucp connection for mail, news, and other services. o TedP (TEDP090.ZIP): Text editor, under 10K in size -- perfect for an emergency boot diskette. o BookShelf (BOOKSHLF.ZIP): Utility which presents a coherent menu of all available INF files on your system. o VSwitch (VSWITCH.ZIP): A task list for full screen sessions. o Windows 3.1 Under OS/2 (OS2WIN31.ZIP): Allows Microsoft Windows 3.1 to operate under OS/2 2.0 in either standard or enhanced mode. Win-OS/2 is not required. Related information: (3.2) Shareware and Freeware Sources ---------- (3.4) Is there a Norton Utilities for OS/2? Not yet, although Norton Desktop, Norton Utilities, and Norton Commander all work under OS/2 2.0's DOS/Windows sessions Õwith limitations; See (1.3) DOS and Windows Compatibilityþ. Also, Norton Commander is now available for OS/2 2.0. However, the GammaTech Utilities should fill the role. Contact their publisher at 405-359-1219. Note that OS/2 2.0 has a built-in UnDelete utility (see the README file or online Command Reference), and HPFS is resistant to fragmentation ÕSee (1.5) High Performance File Systemþ. Related information: (1.3) DOS and Windows Compatibility (1.5) High Performance File System ---------- (3.5) I would like to set up an OS/2 BBS. What is available? OS/2 is an excellent environment for BBS operation (even using DOS/Windows software), including large multiline facilities. Related software will enable FidoNet capabilities, gateways to Usenet/UUCP, nodelist processing, additional file transfer protocols, and more. Five popular OS/2-specific BBSes are Maximus and Simplex Õavailable from (3.2) Shareware and Freeware Sources), Omega Point/2 (BBS 404-564-1961), Magnum (phone 818-706-9800, BBS 818-706-9805), and Multi-Net (phone 503- 883-8099, BBS 503-883-8197). For more information on operating a BBS under OS/2 (with conferences devoted to the subject) log on to one of the OS/2 BBSes listed in (3.2) Shareware and Freeware Sources. Related information: (2.4) COM3 and COM4 Support (3.2) Shareware and Freeware Sources ---------- (3.6) What do I need for OS/2 multimedia applications? Information on IBM's OS/2 multimedia extensions (MMPM/2) and tools, Ultimotion (software video capture and playback for OS/2), multimedia hardware, and IBM multimedia titles (e.g. Illuminated Manuscript) is available through IBM's Multimedia Office (phone 800-426-9402 ext. 150). Drivers for the Creative Labs SoundBlaster audio adapters are available through (3.2) Shareware and Freeware Sources; beta drivers are available for MediaVision's ProAudio Spectrum adapters. MMPM/2 drivers should also be available for Digitan and Omni sound adapters, directly from their manufacturers. VideoLogic's (phone 617-494-0530) DVA-4000 supports video capture and video display in OS/2 windows as does New Media Graphics's (phone 508-663-0666) Super VideoWindows. Tecmar (phone 216-349-0600) offers various OS/2 multimedia products. MMPM/2 will become a part of the base OS/2 package when OS/2 2.1 is released. OS/2 2.1 will also include the Windows Multimedia Extensions. Related information: (1.3) DOS and Windows Compatibility (2.5) Specific Hardware Recommendations (4.5) Technical Support ---------- (3.7) Should I worry about viruses when running OS/2 2.0? At present there are no OS/2-specific viruses. However, DOS/Windows viruses can conceivably infect an OS/2 2.0 system. DOS/Windows antivirus tools are just as useful in preventing such infection. Also, IBM has an antivirus package (AntiVirus/2) which runs under OS/2 directly (without DOS/Windows emulation), McAfee's OS/2 SCAN and CLEAN have been released, and others (Dr. Solomon and Dr. Cohen) are in development. But OS/2 2.0 is likely to be much more resistant to viruses because of its design. Viruses running in one virtual DOS/Windows session are likely to be confined to that session. Low level disk access is curtailed under OS/2 2.0, thus preventing most virus infection at that level. And when a DOS/Windows virus does trigger, it is far less likely to disrupt the entire system. In fact, OS/2 is most vulnerable when it isn't in charge (i.e. when native DOS is being used). A DOS virus then has free reign to write to the hard disk and possibly disable OS/2. The greater risk comes from leaving OS/2. OS/2 2.0 is by no means virus proof -- no system is. But it should prove more resistant to virus infection. Related information: (1.3) DOS and Windows Compatibility ---------- (3.8) What networking products are available for OS/2 2.0? In addition to DOS/Windows products, OS/2-specific TCP/IP support is available from IBM (phone 800-IBM-CALL), Essex Systems (phone 508-532- 5511), FTP Software (send mail to info@ftp.com), and others. (A freeware SLIP implementation, KA9Q, is available via anonymous ftp from ucsd.edu in directory /pub/hamradio/packet/tcpip/os2 or /pub/hamradio/packet/tcpip/incoming. The Presenation Manager version, pmNOS, is also available there.) NetWare Requester for OS/2 is available from Novell (phone 800-873-2831) and IBM; NetWare 4.0 Server (atop OS/2 2.0) should be available in May, 1993. IBM offers both NetWare and LAN Server 3.0 (Basic and Advanced) with LAN requesters. Microsoft sells LAN Manager (which comes bundled with OS/2 1.3). An OS/2 2.0 LAN Manager Requester, part no. 96F8359, is available from IBM; Microsoft offers a similar requester with LAN Manager 2.1a (or later). DEC sells Pathworks (Version 2.0b) for OS/2. A Banyan Vines OS/2 2.0 requester is due shortly, and the current DOS requester works in a specific DOS session ÕSee (5.9) Specific DOS Sessionsþ. NDIS MAC drivers for most network adapters are available from (3.2) Shareware and Freeware Sources, as well as vax.ftp.com via Internet anonymous ftp. Drivers for 3Com adapters are available via anonymous ftp from ftp.3com.com, from the 3Com Support BBS, or from CompuServe (GO THREECOM). Drivers for Cabletron adapters are available via anonymous ftp from ftp.ctron.com. Peer-to-peer networking under OS/2 2.0 is best accomplished (at the moment) with a TCP/IP product, like IBM's. TCP/IP (with NFS) is available for nearly all platforms, so it is a particularly good choice in a mixed environment. Artisoft is reportedly working on an OS/2 version of LANtastic; contact the company for details. IBM may have its own offering in the near future (a repackaging of the peer-to-peer support now provided in LAN Server 3.0). Related information: (1.3) DOS and Windows Compatibility (3.2) Shareware and Freeware Sources (3.9) Extended Services (5.9) Specific DOS Sessions ---------- (3.9) What is Extended Services? Prior to Version 2.0, IBM offered two separate packages with each release of OS/2: Standard Edition and Extended Edition. Extended Edition included extra, bundled software products: the Communications Manager (for communication with IBM mainframes, minicomputers, and other hosts), Database Manager (a full, network aware, relational database), and LAN Requester. IBM has now unbundled the Extended Edition features, dropped LAN Requester from the package (now available separately, with IBM's LAN Server), updated it for OS/2 2.0, and renamed it Extended Services 1.0. ES, by itself, no longer includes the base operating system as Extended Edition once did. This new arrangement makes it easier to update the base operating system with CSDs ÕSee (4.6) Corrective Service Diskettesþ. And now ES 1.0 will run under OS/2 1.3 Standard Edition as well as OS/2 2.0. Also, ES 1.0, like OS/2 2.0 itself, is designed to operate on both IBM and non-IBM systems ÕSee (2.1) Hardware Requirementsþ. While Extended Services will remain available, IBM has decided to further separate the ES components. DB/2, a full 32-bit relational database, is available separately as a replacement for ES's Database Manager. Communication Manager/2 is now also available by itself. With each component available "a la carte," you can configure your OS/2 system to your exact specifications (almost always at a lower cost), and you are free to substitute similar products from other vendors (so you aren't locked into IBM's offerings). Related information: (1.2) Differences Between Versions (2.1) Hardware Requirements (3.8) Networking Products (4.6) Corrective Service Diskettes ---------- (3.10) Are there any special software offers I should know about? Here are some of the OS/2 software products that represent particularly good values. Most prices do not include shipping and handling. o Borland C++ for OS/2. Available from Below Zero in Calgary (phone 800-461-2777, 403-547-0669, or FAX 403-547-1018) for $127 Canadian (about $100 U.S.), including shipping. Add GST in Canada. Below Zero will export outside North America. o IBM PL/I Package/2. Not everyone is a PL/I programmer, but IBM is offering free evaluation copies and free product videos. Phone 800-426- 3346 ext. STL10 for more information. o IBM TCP/IP for OS/2. The universal peer-to-peer networking solution. In the United States the base package is available for $131 from IBM Direct (phone 800-IBM-2-YOU); NFS (for disk sharing) and X Windows add- ons are $95 each. o New Lotus Applications. Lotus 1-2-3 2.0 and Freelance Graphics 2.0 for OS/2 are now available. These 32-bit, Workplace Shell and HPFS aware applications are available at the same prices as the DOS and Windows counterparts. For educational discounts in the United States contact Douglas Stewart Co. (phone 800-279-2795). o Imara ScanTool. Imara Research Corp. is offering its OS/2 ScanTool software at a special price of $99 with a 30 day money back guarantee. Works with HP ScanJet, ScanJet Plus, ScanJet IIP, and ScanJet IIC scanners. Saves files as PCX, raw TIFF, or compressed TIFF. Phone Imara at 416-581-1740 (or FAX 416-581-1605) for more information or to order. o DeScribe. DeScribe 4.0, the first 32-bit Workplace Shell and HPFS aware word processor for OS/2, is available for $275 from the IBM OS/2 Hotline (phone 800-3-IBM-OS2). To qualify for this price you must have purchased something else (anything else, e.g. the $15 March OS/2 2.1 Beta CD-ROM) through the Hotline. The price includes any minor maintenance and the next full release of DeScribe. Related information: (3.1) Applications ---------- The following questions are addressed in this section: (4.1) I am having trouble installing OS/2 2.0. What should I do? (4.2) I can't install OS/2 from Drive B. What's wrong? (4.3) What is the best way to partition my hard disk for OS/2? (4.4) How do I access HPFS partitions on my hard drive without booting from the hard drive? I'm getting error messages now -- how do I "repair" my hard disk? (4.5) How can I get answers to my OS/2 questions? (4.6) What are CSDs, how do I tell which I have, and where do I get them? (4.7) Which online services support OS/2, and how do I join? (4.8) Are there any OS/2 user groups? (4.9) What OS/2 books and magazines are available? (4.10) How do I report an OS/2 problem to IBM? ---------- (4.1) I am having trouble installing OS/2 2.0. What should I do? First consult the Installation Guide and other materials accompanying OS/2 2.0. Make sure your PC meets the system requirements in (2.1) Hardware Requirements. And if the following instructions do not help, fall back on IBM's toll free technical support (phone 800-237-5511 in the United States) and/or consult IBM's Tips and Techniques file ÕSee (3.2) Shareware and Freeware Sourcesþ. o Certain PC compatibles have difficulty accepting OS/2 2.0 ÕCSD Level 02000 only; See (4.6) Corrective Service Diskettesþ, particularly AT bus systems with RLL, MFM, or ESDI adapters. The problem usually appears in the form of FDISK errors, extremely slow copying to the hard disk, or a whining/grating noise emanating from the hard disk. A replacement IBM1S506.ADD file alleviates the problem ÕSee (3.2) Shareware and Freeware Sourcesþ. o When installing, the Logitech Mouse selection should be chosen only if you have a Mouse Systems PC Mouse (or compatible, e.g. certain Genius models) or a Logitech C7 or C9 serial mouse. (If you have another Logitech pointing device, it is likely Microsoft compatible when powered up, so select the appropriate Microsoft driver, e.g. "Serial Pointing Device.") If you are using a Logitech C7 or C9 serial mouse and have been using native DOS, be sure to issue the command MOUSE PC (or MOUSE 2 PC if your mouse is attached to COM2) before booting into or installing OS/2. Alternatively, turn off the system (to reset the mouse) before booting or installing OS/2. o Some PCs have trouble printing under OS/2 2.0. This problem can often be traced to an interrupt conflict, a substandard cable, an interfering software security "dongle," or a faulty printer adapter. LPT1 uses IRQ 7, and LPT2, if installed, uses IRQ 5. Interrupts should not be shared on AT bus machines. The SoundBlaster, for example, comes set to IRQ 7. Reset it to an unused interrupt. o Make sure adapters with onboard ROMs are not conflicting with other adapters. For example, many SuperVGA adapters use large segments of upper memory, and many hard disk adapters have onboard ROMs which can be mapped into the same areas. Adapters must not share address space or interrupts. Check your product manuals for more help. o Be sure adequate free disk space is available before installing, including space for a swap file. Drives compressed using Stacker or similar utilities should be uncompressed before installing (unless access to these drives from OS/2 is not needed). An OS/2 2.0 version of Stacker is forthcoming, and Proportional Software's (phone 303-484- 2665) DCF/2, a Stacker-like utility, is also due to ship soon. o Do not select HPFS when installing if your machine has 6 MB of RAM or less, or diminished performance will likely result. Change the IFS=...HPFS line in your CONFIG.SYS to REM IFS=... if necessary. o Automatic migration of your DOS CONFIG.SYS and AUTOEXEC.BAT files is not recommended. If you have Windows 3.1 installed on your system do not migrate your Windows desktop. o Be sure your CMOS setup parameters are set correctly, especially those relating to floppy drives. RAM should be given sufficient wait states and precharge cycles. Test with cache memory and/or shadow RAM disabled if necessary. The AT bus should run at 8 MHz. o If you are using the IBMINT13.I13 driver to access an MFM, RLL, or ESDI hard drive, and the hard drive has more than 1024 cylinders, be certain your hard disk adapter's sector translation mode is enabled. o Some Quantum LPS105AT IDE hard disks require a free ROM update (to Version 2.6) from the manufacturer to work with OS/2. o If your AMI keyboard BIOS is below Revision F you may need an update. Contact Washburn & Assoc. (phone 716-248-3627) for an inexpensive replacement. o Check to make sure keyboard DIP switches are set correctly. For example, if the keyboard is attached to a system with an AT bus it should typically be switched to "AT" mode. o "Autoswitching" on non-IBM EGA adapters should be disabled (usually with a DIP switch or jumper setting). In rare cases it may be necessary to switch third party VGA/SuperVGA adapters into 8-bit mode and/or disable "autosense." See (2.2) SuperVGA Support. o OS/2 is particularly sensitive to bad RAM or cache memory (often reflected in TRAP 0002 error messages). Use a thorough RAM testing utility, and try not to mix 9-chip and 3-chip SIMM/SIPP memory modules. o A driver for HP DeskJet printers, including color models, is available for download. See (3.2) Shareware and Freeware Sources. o Allow several minutes for OS/2 2.0 to build your desktop (and display icons) at the end of installation -- take the Tutorial offered to you in the meantime. Select Shutdown and reboot once after installation completes to ensure that DOS/Windows applications will operate properly. Avail yourself of the "Start Here" icon, the Welcome folder (if applicable), the other online help, and the README file located in the root directory. They will help in getting started with the Workplace Shell and in properly configuring your system. o When installing over a beta version of OS/2 (except OS/2 2.0 level 6.177H, the Limited Availability release) be sure to reformat. o To install the Upgrade Version of OS/2 2.0, DOS or OS/2 must already reside on the hard disk. If Diskette 1 is not write protected then the installation program will record a file indicating that upgrade terms have been satisfied and, in the future, will not require DOS or OS/2 on the hard disk to install. o OS/2 uses the same diskette format as DOS, so use DISKCOPY to backup the installation diskettes and verify that none have been corrupted. o Owners of IBM PS/2s should make sure that any applicable ECAs (engineering changes) have been performed and that the most recent Reference Diskette is in use. Reference Diskettes are available from the IBM PC Co. BBS (modem 404-835-6600). o Try disconnecting any tape backup device if "Cannot find COUNTRY.SYS" messages are encountered when booting OS/2. o Contact IBM for a fix to install OS/2 2.0 ÕCSD Level 02000 only; See (4.6) Corrective Service Diskettesþ on certain Zeos notebooks. o An Always IN-2000 SCSI adapter with BIOS 3.06A or 3.20 requires an updated version from the manufacturer. A companion 8-pin serial PROM chip may also need to be updated. Contact Always at 818-597-9595. Also ask about non-IBMINT13.I13 driver support. o The TI TM4000 notebook may require a BIOS update to run OS/2 2.0; phone 817-771-5856 for help. Related information: (2.1) Hardware Requirements (2.2) SuperVGA Support (3.2) Shareware and Freeware Sources (4.6) Corrective Service Diskettes ---------- (4.2) I can't install OS/2 2.0 from Drive B. What's wrong? IBM OS/2 2.0 can only be installed from Drive A, like DOS (unless your BIOS supports booting from Drive B), or across a network (see Remote Installation and Maintenance, IBM Publication No. GG24-3780). If you have the wrong disk size go back to your dealer and obtain the correct media. Otherwise you could open your machine and swap floppy drive cable connectors, use your system's setup utility to set the new CMOS parameters, and then install OS/2 from the "new" Drive A. Sometimes the floppy drive cable connectors will not be the same. If so you can obtain an adapter plug. You may also use IBM's twin "bootstrap" diskette images ÕSee (3.2) Shareware and Freeware Sourcesþ to boot from a 5.25 inch Drive A and install using 3.5 inch OS/2 diskettes inserted into Drive B. This procedure should only be used if absolutely necessary. Related information: (3.2) Shareware and Freeware Sources (4.1) Installation ---------- (4.3) What is the best way to partition my hard disk for OS/2? There is no single best way to partition your hard disk for OS/2. For some advice on the subject you should consult the IBM OS/2 Installation and Planning Guide, available for download from (3.2) Shareware and Freeware Sources, and the OS/2 Installation Guide in the OS/2 package. It can be useful to place OS/2 by itself in a separate partition of about 40 or 50 MB. If you then elect to experiment with beta releases of OS/2, you can reformat that particular partition quite easily to erase all old code. The swap file can be placed on another partition; its location is determined by the SWAPPATH line in CONFIG.SYS. Partitioning should be performed by booting the OS/2 Installation Disk. Executing FDISK from the command line will not allow certain functions to be performed. Related information: (1.5) High Performance File System (3.2) Shareware and Freeware Sources ---------- (4.4) How do I access HPFS partitions on my hard drive without booting from the hard drive? I'm getting error messages now -- how do I "repair" my hard disk? With IBM OS/2 2.0, insert the Installation Diskette, Shutdown (if necessary), and reboot. When prompted insert Diskette 1 and press ENTER. When prompted, press ESC. You will be given an OS/2 command line prompt. From there you can make necessary changes to your hard disk -- an OS/2 character mode text editor on diskette is handy for such changes. (Make sure you backup CONFIG.SYS before making any changes so that you can easily revert to the old version should things go wrong.) You may use this diskette boot method to run CHKDSK on your FAT or HPFS volumes. After you reach the command line, insert Diskette 2. Do not log to another drive. Type CHKDSK X: /F to repair most kinds of damage to your hard disk, replacing X with the appropriate drive letter. (If you are checking a HPFS disk, use /F:3 if you have the time.) OS/2 CHKDSK will also mark your hard disk as accessible, if possible, should OS/2 "lock it out" for some reason. It will also allow Workplace Shell drive objects to open properly if they are not functioning correctly. "Errors" may be reported by CHKDSK if OS/2 was booted from the hard disk. These "errors" are normal. Since the hard drive is in use by OS/2 itself (and files are open) CHKDSK is unable to accurately report errors. The best way to avoid the need to perform CHKDSK is to always select Refresh then Shutdown. Click on the Workplace Shell desktop background using mouse button two to bring up the appropriate menu. Also, avoid manipulating OS/2-related files when using native DOS. Finally, enable autochecking for all your hard disk volumes. For HPFS volumes use the /AUTOCHECK parameter in the IFS=...HPFS line in your CONFIG.SYS. For FAT volumes use the AC parameter in the DISKCACHE line of your CONFIG.SYS. See the online Command Reference for details. Several utilities Õincluding SE20BOOT; See (3.2) Shareware and Freeware Sourcesþ can create a single, bootable OS/2 diskette (as a convenience). Preloaded versions of OS/2 2.0 can create a bootable diskette pair from the Welcome folder. (This step, along with a full BACKUP after a diskette boot, should be performed immediately upon receipt of any IBM preloaded OS/2 2.0 system.) IBM has released a patch (UHPFS) which remedies "CPS: Extent" errors on HPFS volumes. This patch is available from (3.2) Shareware and Freeware Sources. Related information: (1.5) High Performance File System (3.2) Shareware and Freeware Sources ---------- (4.5) How can I get answers to my OS/2 questions? If your question is not answered in this List, post a note to the appropriate Usenet conference: comp.os.os2.apps carries discussions related to finding or using any application running under OS/2, comp.os.os2.networking looks at networking issues, comp.os.os2.advocacy deals with opinions and speculation, comp.os.os2.programmer addresses anything related to OS/2 programming, and comp.os.os2.misc is for any other OS/2-related discussion. These groups are watched closely by OS/2 experts from IBM. Also, comp.lang.rexx discusses REXX programming. Additional OS/2 newsgroups are in the process of being created. A LISTSERVer distributes its own OS/2 conference by mail; send a single line message with the word HELP to listserv@cc1.kuleuven.ac.be for full instructions; or send the same message to listserv@frors12.circe.fr for information on an unedited mailing list. To subscribe to the Multimedia Presentation Manager/2 ÕSee (3.6) Multimediaþ mailing list, send a single line message with the phrase SUBSCRIBE MMOS2-L to mail- server@knex.gwinnett.com. Your local FidoNet BBS may carry OS/2 echo conferences and/or OS2NET. If not, ask your system operator to join them. CompuServe (FIND OS/2) and Prodigy are also excellent resources. The IBM PC Co. BBS's (modem 404-835-6600) message areas, product database, and PS/2 Assistant file(s) are invaluable resources. Information on the new OS/2 BBS is included in the OS/2 2.0 package. In the United States IBM has toll free technical support (phone 800-237- 5511), an OS/2 Hotline (general information, orders, upgrades, phone 800-3-IBM-OS2; ask about OS/2 videotapes, T-shirts, and other accessories), the HelpWare Center (phone 800-PS2-2227), a software order line (phone 800-IBM-CALL), two FAX information services (phone 800-IBM- 4FAX and/or 800-IBM-3395), and an educational inquiries line (phone 800- 222-7257). In Canada phone IBM Personal Systems Software at 800-465- 1234. OS/2 2.0 developers should contact the IBM Developer Assistance Program (phone 407-982-6408); membership is free. (You may also join on CompuServe with GO OS2DAP.) The OS/2 Professional Developer's Kit CD- ROM, containing a wide selection of development tools and code, and the OS/2 2.1 Beta CD-ROM are both available from IBM (phone 800-3-IBM-OS2 to order in the United States for between $15 and $20 each, shipping included; in Canada, phone 800-465-1234; in Australia, phone Rohaini Cain or Mike Voris at 13-2426 ext. 7684; elsewhere, contact the International OS/2 User Group by phoning 285-640181 in the U.K.) The OS/2 Device Driver Development Kit CD-ROM is also now available from IBM. To order phone 407-982-4239 (FAX 407-982-4218) in North America, 61-2-354-7684 (FAX 61-2-354-7766) in most of the Far East and Pacific Rim, 81-3-5563-5897 (FAX 81-3-5563-4957) in Japan, 81-2-528-1548 (FAX 82-2-528-1414) in Korea, or 011-52-627-1846 (FAX 011-52-395-7812) in Latin America. IBM offers classes worldwide to help in using and programming OS/2 2.0; phone your local IBM branch office (or the OS/2 Hotline) for more information. See (4.9) Books and Magazines for information on OS/2 publications. Any of the regular DOS or Windows resources (e.g. books, magazines, shareware/freeware sources) will be useful since both environments come with OS/2 2.0. Related information: (1.3) DOS and Windows Compatibility (3.2) Shareware and Freeware Sources (3.6) Multimedia (4.8) User Groups (4.9) Books and Magazines (4.10) Problem Report Form ---------- (4.6) What are CSDs, how do I tell which I have, and where do I get them? CSDs are Corrective Service Diskettes, or bug fixes (Service Paks), periodically issued by IBM. The OS/2 CSD level number may be obtained using the command SYSLEVEL from an OS/2 command line prompt. CSDs are cumulative, i.e. only the most recent CSD is required to bring a system up from any previous CSD level. However, CSDs only apply within a major version number. For example, an upgrade, not a CSD, would bring OS/2 Version 2.0 up to Version 2.1. Note also that each national language (e.g. French, U.K. English) uses a distinct CSD. CSDs may be ordered by phoning 800-3-IBM-OS2. Customers with IBM customer numbers (usually large sites) should phone 800-237-5511 or order through IBMLink. Outside the United States, ask an authorized IBM dealer or representative for the CSD. CSDs may also be downloaded from the IBM PC Co. BBS (modem 404-835-6600), CompuServe (FIND OS/2), or from (3.2) Shareware and Freeware Sources. And CSDs may be ordered through IBM's new OS/2 BBS. The latest, current OS/2 2.0 CSD level will be listed in this List and in the PS/2 Assistant files. Related information: (3.2) Shareware and Freeware Sources ---------- (4.7) Which online services support OS/2, and how do I join? IBM's official non-IBM online service for OS/2 user and developer support is CompuServe (FIND OS/2). In the United States you can obtain CompuServe membership information by phoning 800-848-8199. IBM maintains an unofficial presence on many other networks. For information on the Internet consult one of the many books describing the network. One example: The Whole Internet by Ed Krol, O'Reilly & Associates (phone 707-829-0515), ISBN 1-56592-025-2. Once you start using the Internet you should peruse the information files posted to the news.answers newsgroup to familiarize yourself with Internet resources. See (3.2) Shareware and Freeware Sources and (4.5) Technical Support for information on other online services with high OS/2 content. Related information: (3.2) Shareware and Freeware Sources (4.5) Technical Support --------- (4.8) Are there any OS/2 user groups? The following OS/2 user groups meet regularly: North Suburban Chicago OS/2 User's Group Contact: James Schmidt (phone 708-317-7405) Greater Chicago OS/2 User Group Contact: Lisa Der Mateosian (phone 312-245-6418) Denver OS/2 User's Group Contact: Ronald Van Iwaarden (BBS 303-744-0373) Long Island OS/2 User's Group Contact: Jeffrey Altman (phone 516-444-3751) Bay Area (San Francisco) OS/2 User Group Contact: Sanford Rockowitz (phone 415-755-3124) ÕOS/2 user groups: please send information on your group to the author. See (0.0) Introduction and Credits.þ See (6.1) Promoting OS/2 for information on IBM assistance to OS/2 user groups. Related information: (0.0) Introduction and Credits (4.5) Technical Support (6.1) Promoting OS/2 ---------- (4.9) What OS/2 books and magazines are available? OS/2 has its own magazines: OS/2 Developer Magazine (phone 800-WANT- OS2), OS/2 Monthly (mail 72550.2440@compuserve.com or phone 800-365- 2642), Inside OS/2 (phone 502-491-1900), OS/2 Professional (phone 301- 770-7302), and the OS/2 Newsletter (phone 714-495-3757). OS/2 2.0 books include The Design of OS/2 (Addison-Wesley, phone 617- 944-3700), 10-Minute Guide to OS/2 (Alpha, phone 317-573-2634), OS/2: User's Guide and Tutorial (Computer Information Assoc., phone 708-766- 4677), Inside OS/2 (New Riders, phone 317-571-3259), OS/2 Inside and Out and OS/2 2.0 Programming (Osborne/McGraw-Hill, phone 800-227-0900), OS/2 Application and Development Tools (Premier, phone 203-378-6200), Using OS/2 2.0 (Que, phone 317-573-2500), OS/2 2.0 Complete (Abacus, phone 616-698-0330), OS/2 2.1 Unleashed (?), and various titles from Van Nostrand Reinhold (phone 212-254-3232) and QED (phone 800-343-4848). IBM's OS/2 "redbooks" (power user guides) are IBM Publication No. GBOF- 2254. (To order IBM publications phone your local IBM office and ask for the Librarian or phone 800-765-4IBM.) The redbooks are also available in electronic form ÕSee (3.2) Shareware and Freeware Sourcesþ. Related information: (4.5) Technical Support ---------- (4.10) How do I report an OS/2 problem to IBM? If you would like to send an OS/2 bug report to IBM, you may phone IBM at 800-237-5511 (in North America) or you may fill in the OS/2 Problem Report Form and mail it to IBM via CompuServe or the Internet. The Problem Report Form helps IBM solve your problem more quickly, especially if you include all the relevant details. IBM then has to ask fewer questions in order to determine the problem. To use the Problem Report Form, follow these steps: 1. If you are reading the INF version of this List, press CTRL-F. This panel will then be saved to a file named TEXT.TMP. 2. Using a text editor (like the OS/2 System Editor), open either TEXT.TMP or the plain text version of this List. 3. Delete all the extra lines in the file so that only the OS/2 Problem Report Form remains. 4. Fill in all the requested information using your text editor. 5. Save the Form to disk (as file name OS2PROB.TXT for example). 6. Upload the file to CompuServe Mail or the Internet, and send the Form to IBM. (The exact procedure will depend on the service and the software you use.) You may use the Problem Report Form as many times as you need to, but please include only one problem per copy. ------ Submit an OS/2 Problem Report ------ <<<<<<<<<<<<<<<<<<<<<<<<<>>>>>>>>>>>>>>>>>>>>>>>>>>>>> << THIS SUPPORT IS ELIGIBLE FOR U.S. CUSTOMERS ONLY >> <<<<<<<<<<<<<<<<<<<<<<<<<>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Customers should use this form to report a suspected OS/2 DEFECT to IBM support. IBM employees should refer to the OS2DFECT FORUM in IBMPC for instructions on how to report an OS/2 defect. If you have How-to or other questions about OS/2, please refer to these sources: - The OS/2 on-line help and README. - If you have a CompuServe ID, you may submit an item to the appropriate section within the forums under IBMOS2 (GO IBMOS2). - Many bulletin board systems contain user forums where OS/2 users share information and ideas on OS/2. If you have Beta problems or suggestions, please refer to the bottom of this form for the proper reporting procedure. While we appreciate your input, we do not accept Beta problems through the Base defect or ES/LS support ID's. Customers with CompuServe ID's may report problems on CIS in IBM's OS2SUPPORT forum, Section 16, BETA PROGRAM '92. If you do NOT have a CIS ID, please send the feedback via Internet to the CIS address: 76711.175@compuserve.com. Please provide as much information as possible on your problem. Feel free to add additional space, or remove sections of the form that are not relevant to your problem. CONTACT PERSON: __________________________________ PHONE NUMBER: (___) ___-____ x____ Phone number where you can be FAX NUMBER: (___) ___-____ x____ contacted between 8-5, M-F. Note: Support will normally be handled electronically through CompuServe mail. IBM may contact you via telephone if it appears it will expedite resolution to the problem. Would you rather be contacted by phone? Y _ N _ ONE LINE DESCRIPTION OF THE OS/2 PROBLEM: ___________________________________________________________________ DETAILED PROBLEM DESCRIPTION - If possible, provide step-by-step recreation scenario. Also, please include any fixes or workarounds you may have already tried. __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ Enter any error messages that occur: ________________________________ Select the appropriate answers by placing an "X" in the space indicated. Can you recreate the problem? Y _ N _ Has the problem occurred on more than one system? Y _ N _ OS/2 OPERATING SYSTEM SOFTWARE CONFIGURATION: OS/2 Version 2.0 .........: _ CSD Level: _______ OS/2 Version 2.0 GRE......: _ CSD Level: _______ OS/2 1.3 Standard Edition : _ CSD Level: _______ OS/2 1.3 Extended Edition : _ CSD Level: _______ NOTE - CSD = Corrective Service Diskette. Use the SYSLEVEL command to determine, if unknown. HARDWARE CONFIGURATION (provide as much as possible): Brand and model of PC: ____________________________________ Microprocessor: Intel _ Other (specify) _______________ Type: 286 _ 386SX _ 386 _ 486SX _ 486 _ Speed: __ MHz Total RAM ....: __ MB Disk drive ...: ____ MB File System: FAT _ HPFS _ Manufacturer: ___________________ Model # _______ Type: IDE _ SCSI _ MFM _ RLL _ Unknown _ Manufacturer and model # of disk controller: ______________________ Manufacturer, revision #, and date of System BIOS: __________________ Manufacturer and model # of video adapter: __________________________ Manufacturer and model # of display: ________________________________ Memory installed on video adapter: _____ EGA _ VGA _ SVGA _ XGA _ Diskette Drive A: 3 1/2" _ 5 1/4" _ Diskette Drive B: 3 1/2" _ 5 1/4" _ List other adapters installed: _____________________ _____________________ _____________________ TRAP INFORMATION - If a TRAP occurs and results in the 16 bit trap display similar to the following, enter any of the register values that you recorded: SESSION TITLE: __________________________________________________ TRAP____ AX=____ BX=____ CX=____ DX=____ BP= ____ SI=____ DI=____ DS=____ ES=____ FLG=____ CS=____ IP=____ SS=____ SP=____ MSW=____ CSLIM=____ SSLIM=___ DSLIM=___ ESLIM=____ CSACC=__ SSACC=__ DSACC=__ ESACC=__ ERRCD=____ ERLIM=____ ERACC=__ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ If a TRAP occurs and results in the 32 bit trap display similar to the following, enter any of the register values that you recorded: TRAP ____ ERRCD=____ ERACC=____ ERLIM=________ EAC=________ EBX=________ ECX=________ EDX=________ ESI=________ EDI=________ EBP=________ FLG=________ CS:EIP=____:________ CSACC=____ CSLIM=________ SS:ESP=____:________ SSACC=____ SSLIM=________ DS=____ DSACC=____ DSLIM=________ CR0=________ ES=____ ESACC=____ ESLIM=________ CR2=________ FS=____ FSACC=____ FSLIM=________ GS=____ GSACC=____ GSLIM=________ THE SYSTEM DETECTED AN INTERNAL PROCESSING ERROR AT LOCATION ##____:________ - ____:____. _____, ____ ________ INTERNAL REVISION _.___, __/__/__ PRINTER - If this is a printer problem, please provide the following: Printer Vendor: __________________ Model ....: ________________ Driver Name ..: __________________ Port Used : ________________ Printer is attached to: Local _ LAN Server _ Host _ COMMUNICATIONS MANAGER - If this is a problem with Communications Manager, please provide answers in this section: OS/2 Extended Services ............: _ CSD Level: _______ OS/2 EE Communications Manager 1.3 : _ CSD Level: _______ Describe your Communications Manager configuration (DFT, T-R, etc): ________________________________________________________________ ________________________________________________________________ LOCAL AREA NETWORK - If this is a local area network problem, please enter information about the LAN involved: LAN SERVER: OS/2 LAN Server Version 1.3 : _ CSD Level: ________ OS/2 LAN Server 2.0 Entry ..: _ CSD Level: ________ OS/2 LAN Server 2.0 Advanced: _ CSD Level: ________ OS/2 LAN Server 3.0 Entry ..: _ CSD Level: ________ OS/2 LAN Server 3.0 Advanced: _ CSD Level: ________ LAN REQUESTER: LAN Server 3.0 Requester....: _ CSD Level: ________ LAN Server 2.0 Requester....: _ CSD Level: ________ OS/2 1.3 Requester..........: _ CSD Level: ________ DOS LAN REQUESTER: LS 3.0 Requester ...........: _ CSD Level: ________ LS 2.0 Requester ...........: _ CSD Level: ________ OS/2 1.3 Requester .........: _ CSD Level: ________ DOS Version: ____ DOS Vendor: _________________ Is the failing system a Domain Controller? Y _ N _ Is the failing system an additional server? Y _ N _ DATABASE MANAGER - If this is an OS/2 DATABASE MANAGER problem, please enter information about the DataBase Manager problem below. SQL Error Code ....: ________ Secondary Return Code: ________ Error occurs when database is being accessed as: Stand Alone ......: Y _ N _ Requester (Client): Y _ N _ Database Server ..: Y _ N _ Using RDS ........: Y _ N _ Using LAN ........: Y _ N _ If the error is occurring at a requester, can the problem be recreated at the server? .....: Y _ N _ Error occurs in which application? Query Manager.....: _ LI ..............: _ (Command Line Interface) User Application..: _ If a trap has occurred, provide the SQLABEND results: _________________________________________________________________ _________________________________________________________________ _________________________________________________________________ PLEASE REVIEW ALL OF THIS PROBLEM REPORT BEFORE SENDING. When you are ready to send this OS/2 Problem Report, send the form via CISMAIL to --- Base problems - Base Support, 76711,610 ES/LS problems - ES/LS Support, 76711,611 (ES = IBM Extended Services, LS = IBM LAN Server) Beta problems - 2.1 Beta, 76711,175 (FEEDBACK purposes only...you will not be contacted). (To send from the Internet use address 76711.610@compuserve.com, 76711.611@compuserve.com, or 76711.175@compuserve.com, as appropriate.) Related information: (4.5) Technical Support (4.7) Online Services ---------- The following questions are addressed in this section: (5.1) I'm a Unix wizard. How do I make OS/2 resemble Unix? (5.2) I prefer Windows. How do I make OS/2 2.0 resemble Windows (or OS/2 1.3)? (5.3) Sometimes OS/2 2.0 will freeze when I run an application. What do I do? (5.4) How do I start a background process from the OS/2 command line? (5.5) How do I add new Adobe Type Manager Typefaces? (5.6) How do I tweak OS/2 2.0 for maximum performance? (5.7) How do I measure OS/2 performance and memory usage? (5.8) My background bitmap does not display correctly. What's wrong? (5.9) How do I boot a real version of DOS from within OS/2 2.0? (5.10) Are there any clever tricks that apply to OS/2 2.0? ---------- (5.1) I'm a Unix wizard. How do I make OS/2 resemble Unix? A great number of GNU and Unix utilities have been ported to OS/2 native mode and are available from (3.2) Shareware and Freeware Sources. A uucp package, UUPC/Extended, is available via anonymous ftp from sun.soe.clarkson.edu, directory pub/uupc; mail help@kew.com with questions. In addition, the Hamilton C Shell is available from Hamilton Labs (phone 508-358-5715 or mail 3890321@mcimail.com). The Thompson Toolkit, a Bourne-like shell, and awk are published by Thompson Automation (phone 206-224-1639). MKS (phone 519-884-2251 or mail pat@mks.com) publishes a number of standard Unix utilities for OS/2. For OS/2-specific X-Windows server support, IBM provides an optional package available with its TCP/IP 1.2.1 for OS/2. The TCP/IP 1.2.1 base package includes a news reader as a sample application. DOS and Windows based utilities and aids still work fine under OS/2 2.0. Related information: (3.2) Shareware and Freeware Sources (3.8) Networking Products ---------- (5.2) I prefer Windows. How do I make OS/2 2.0 resemble Windows (or OS/2 1.3)? Spend some time with the Workplace Shell first. Browse the online Tutorial, Master Help Index, and Start Here facilties. Consult the Unofficial Guide to the Workplace Shell, available from (3.2) Shareware and Freeware Sources. If you still prefer Windows-like behavior, follow the instructions beginning on page 29 in the Migrating to the OS/2 Workplace Shell booklet. Related information: (3.2) Shareware and Freeware Sources ---------- (5.3) Sometimes OS/2 2.0 will freeze when I run an application. What do I do? Before rebooting with CTRL-ALT-DEL, try CTRL-ESC. Do not hit additional keys, do not move the mouse. Wait up to a minute. Either the Window List or an error message should pop up. You may close the offending application at that point; allow some time for it to close. (Try ALT- ESC if you have disabled CTRL-ESC in that application's DOS Settings.) Note that the Workplace Shell can recycle, independent of running applications, if it crashes. If the system is badly disabled, sometimes pressing CTRL-ALT-NUMLOCK twice will result in a prompt to create a dump diskette. You may do so (the online Command Reference describes dump diskettes), or at that point you may reboot with CTRL-ALT-DEL. To prevent applications from automatically restarting see (5.10) Clever Tricks. To restore the desktop to "factory defaults," use ALT-F1 when OS/2 2.0 starts. See the README file in your OS/2 root directory for details. Related information: (5.10) Clever Tricks ---------- (5.4) How do I start a background process from the OS/2 command line? Look up the START and DETACH commands in the online Command Reference. If you wish to start a DOS session with nondefault settings, use a utility such as STARTD. If you wish to start an OS/2 session from a DOS session, try OS2EXEC. Both (and several others) are available from (3.2) Shareware and Freeware Sources. Related information: (3.2) Shareware and Freeware Sources ---------- (5.5) How do I add new Adobe Type Manager typefaces? OS/2 2.0 comes with built-in Adobe Type Manager (ATM) for OS/2 and Win- OS/2. A basic set of typefaces comes with OS/2 2.0 and is installed (if selected) for use under OS/2's ATM. To install these same typefaces for use under Win-OS/2's ATM, go to the Win-OS/2 ATM Control Panel and install the typefaces from the last Printer Diskette. (Note that certain foreign language characters, German particularly, do not display correctly when using these typefaces. To remedy this problem edit each of the INF files on this diskette so that the line Pi true reads Pi false and then proceed with installation under Win-OS/2.) Each typeface should come with three separate files with PFB, AFM, and PFM extensions. To install a typeface for use under Win-OS/2, use the ATM Control Panel. To install a typeface for use with OS/2-specific applications, select OS/2 System -> System Setup -> Font Palette -> Edit Font -> Add. PFM files may converted to AFM files using the PFM2AFM utility, available from (3.2) Shareware and Freeware Sources. (However, these converted AFM files sometimes produce unusual results.) AFM files for Adobe commercial typefaces are available via Internet anonymous ftp from ftp.mv.us.adobe.com. Many public domain typefaces for OS/2's ATM are available from (3.2) Shareware and Freeware Sources. Atech Software's (phone 800-786-FONT) AllType and Ares Software's (phone 415-578-9090) FontMonger convert between TrueType and Adobe Type 1 formats. With the exception of the basic set of typefaces that comes with OS/2 2.0, typeface files may be shared by OS/2 ATM and Win-OS/2 ATM. To do so, install the typefaces using both the Font Palette and Win-OS/2 ATM Control Panel, specifying the target path each time (most conveniently \PSFONTS). Note that IOPL=YES should appear in CONFIG.SYS; the modules WPPWNDRV, BVHSVGA, and PMATM are marked as requiring I/O privilege. Related information (3.2) Shareware and Freeware Sources ---------- (5.6) How do I tweak OS/2 2.0 for maximum performance? For OS/2 overall, the CONFIG.SYS parameters MAXWAIT, TIMESLICE, PRIORITY, PRIORITY_DISK_IO, PROTECTONLY, and cache settings (in the DISKCACHE line, for FAT; or IFS line, for HPFS) can be tweaked. The swap file should be placed on the most used partition on the least used hard disk, and its location is controlled by the SWAPPATH line. See the online Command Reference for details. FAT partitions should be periodically defragmented. A shareware defragmenter for DOS called DOG (Disk OrGanizer) works well, as do many others. (You can boot DOS from a floppy disk to run such a utility.) For the Workplace Shell, drag shadows of most often used items to the desktop or to folders closer to the "surface" -- opening folders takes time. Drag shadows of program objects you use often (e.g. the Win-OS/2 full screen Program Manager) to the Startup folder. Disable animation (go to OS/2 System -> System Setup -> System -> Window). Use the faster Details View when opening drive and folder objects; to set Details View as the default, open the settings notebook for the object, select the Menu tab, click on ~Open, then the Settings button, then select the Default Action. Try reducing the number of on screen colors or dropping down in screen resolution to enhance speed. Close (not just minimize; check the Window List) unnecessary objects and applications. Use the Monochrome scheme from the Scheme Palette -- it provides marginally faster screen updates. Consider adding more RAM. For DOS programs, run full screen instead of windowed if speed is important. In DOS Settings for each application: reduce conventional, XMS, DPMI, and EMS memory allocations to the bare minimums required for maximum performance; turn off VIDEO_RETRACE_EMULATION unless necessary; adjust IDLE_SENSITIVITY; turn off DOS_BACKGROUND_EXECUTION if not needed; change the HW_TIMER setting (particularly for games); enable VIDEO_FASTPASTE if possible; turn on HW_ROM_TO_RAM. Communications programs should use hardware handshaking where possible (use OS/2's MODE COMx command if necessary), and a buffered UART can prove helpful. (DOS programs running under OS/2 will not be aware of a buffered 16550AF UART. OS/2 virtualizes the serial port and manages the buffer itself.) For faster printing set the DOS program's output port to LPTx.OS2 (where x is the printer port number) -- use a "print to file" option if necessary. Disable any DOS print spoolers; rely on OS/2's spooler instead. Increase CONFIG.SYS's PRINTMONBUFSIZE values. Other, standard steps to enhance DOS performance (e.g. increasing BUFFERS in CONFIG.SYS) of course apply. For Windows programs, run using a full screen desktop if speed is vital. The Win-OS/2 Full Screen icon set up by the installation program has poor Settings. For better performance perform some of the same steps outlined in the preceding paragraph, including VIDEO_RETRACE_EMULATION off. The same printer output advice also applies. In addition, the Print Manager should be disabled (OS/2 provides a systemwide spooler). From the Win-OS/2 desktop close the Print Manager, uncheck the "Use Print Manager" box from the Win-OS/2 Control Panel -> Printers section, then, using a text editor, edit the \OS2\MDOS\WINOS2\SYSTEM.INI file, removing the ,!printman entry from the MAVDMApps line. (This last step will keep a warning dialog box from appearing each time you start the Win-OS/2 desktop.) Consider disabling the Public setting in the Clipboard. If available, set VIDEO_8514A_XGA_IOTRAP to off. If mouse control is lost when switching to/from the Win-OS/2 session, try setting VIDEO_SWITCH_NOTIFICATION off. Related information: (1.3) DOS and Windows Compatibility (5.7) Measuring Performance and Memory Usage ---------- (5.7) How do I measure OS/2 performance and memory usage? OS/2 does not treat system resources like DOS. Memory is treated as a virtual resource, used intelligently. For example, OS/2 will retain unused, "dormant" code in memory if that memory is not otherwise required, on the assumption that that code may be used again. Also, all but a small portion of OS/2 (and most applications, no matter how many are running) may be paged to disk should a large amount of physical memory be required. Utilities which display "free" memory, then, are only useful for rough, relative measurements. (Such utilities also often fail for another reason: many only report the largest contiguous block of free physical RAM.) Similarly, utilities which purport to measure system load (e.g. Pulse) should not be relied upon for definitive performance measurement. Subjective assessments are often much more reliable. Pulse (and similar utilities) rely on a measurement of processor time allocated to a thread running at OS/2's lowest priority. This method is sometimes subject to erroneous results. That said, more rigorous system performance optimization and monitoring tools include SPM/2 (IBM), BenchTech (Synetik, phone 303-241-1718), and Performance 2.0 (Clear & Simple, phone 203-658-1204). Note that OS/2's swap file is designed to behave with hysteresis. It will not shrink in size as easily as it grows, under the assumption that swap space needed once may be needed again. It should shrink given enough time and continued, less intense system loads. Related information: (5.6) Performance Tuning ---------- (5.8) My background bitmap does not display correctly. What's wrong? Color bitmap images used for the Workplace Shell screen or folder backgrounds may not display correctly (may have distorted or missing colors) due to incorrect matching with OS/2's default palette. Unlike Windows, OS/2 does not adjust the palette to accommodate background bitmaps (to keep the rest of the desktop from experiencing color distortions). (Palette control is now available to applications running under the 32-bit graphics engine with an appropriate display driver, however.) To remedy the problem you may use the numerous background images which have been specifically prepared for the Workplace Shell Õso-called "BGA images," available from (3.2) Shareware and Freeware Sourcesþ or you may use an image editing/conversion utility which can create a proper, palette-matched bitmap file. For example, FracInt 17.2 Õavailable from (3.2) Shareware and Freeware Sourcesþ may be used to import noninterlaced GIF, Windows BMP, and PCX files and save them as palette matched OS/2 BMP files. Note that background bitmap images impose some additional overhead, taking up RAM and disk resources. You should probably use them sparingly. Also, if you have set a Win-OS/2 background bitmap you may experience desktop color distortions when running Windows programs "seamlessly." Disable the Win-OS/2 background bitmap to remedy the problem. Related information: (2.2) SuperVGA Support (3.2) Shareware and Freeware Sources ---------- (5.9) How do I boot a real version of DOS from within OS/2 2.0? Booting a real version of DOS under OS/2 provides certain features that the OS/2 emulated DOS sessions cannot. For example, a specific DOS session can provide access to devices (like CD-ROM drives) and networks for which there are only DOS device drivers. You will be able to run one such session per hardware device. So, for example, if you have your DOS networking software loaded in one specific DOS session, you may not start another, similar session. Specific DOS sessions are discussed in the online Command Reference (under VMDISK), the Master Help Index, and the printed Installation Guide (Appendix E). You should consult those resources first. However, if you are still unsure how to configure your system to run specific DOS sessions, follow these steps: 1. Create a bootable DOS diskette. Insert your DOS system diskette into Drive A and reboot. When you arrive at the "A>" prompt, type FORMAT A: /S and press ENTER. When prompted, insert a blank diskette into Drive A and press ENTER. When the FORMAT operation is complete, remove the diskette and restart OS/2. 2. Copy FSFILTER.SYS to the diskette. Double click on OS/2 System -> Command Prompts -> OS/2 Window. Insert the diskette you just formatted into Drive A. Copy the following file to your startable diskette: \OS2\MDOS\FSFILTER.SYS. 3. Set up CONFIG.SYS. Using a text editor (like the OS/2 System Editor) create the file A:\CONFIG.SYS with the following lines at the top: DEVICE=A:\FSFILTER.SYS DEVICE=C:\OS2\MDOS\HIMEM.SYS DEVICE=C:\OS2\MDOS\EMM386.SYS DEVICE=C:\OS2\MDOS\ANSI.SYS Change the "C:" drive letter if OS/2 is installed on another drive. Add any other lines as required for your application (like CD-ROM or networking), but do not include any XMS, EMS, mouse, or memory management device drivers. Make sure that everything is referenced with a drive letter and path, as above. 4. Set up AUTOEXEC.BAT. Likewise, create a file named A:\AUTOEXEC.BAT and make sure that the first line reads: C:\OS2\MDOS\MOUSE changing "C:" if necessary. Add any additional lines (like PATH, SET PROMPT, and so on) as required by your application. 5. Test your DOS diskette. Once you have configured the CONFIG.SYS and AUTOEXEC.BAT files as you wish, double click on OS/2 System -> Command Prompts -> DOS from Drive A:. A DOS session should start. Test for the functionality you need (like access to your CD-ROM reader or network). If the session is not working properly, press CTRL-ESC and shut down the session, edit CONFIG.SYS and/or AUTOEXEC.BAT as required, and repeat the test. 6. Create the diskette image. When you are satisfied that your specific DOS session diskette functions properly, go back to the OS/2 Window and type VMDISK A: C:\DOS.IMG to create a diskette image file. (If you want the file to be located on another drive or in another directory, change "C:\" accordingly.) 7. Create a program object for your specific DOS session. Drag a program object from your Templates folder to any target folder. When the notebook opens, enter a single asterisk (*) in the Program Name field, then click on the right arrow in the lower right. Select either DOS Window or DOS Full Screen for the session type, as desired. Click on the DOS Settings button, and scroll down until you find the DOS_STARTUP_DRIVE property. Enter C:\DOS.IMG in the field at the upper right. (If your image file is not located on Drive C in the root directory, make the necessary changes.) Change any other DOS Settings if necessary. Click on the Save button, then click on the General tab. Give your program object a name. Then close up the notebook. You should now be able to double click on your new program object to start your specific DOS session. If you require access to your diskette drive (Drive A), use the FSACCESS command. See the online Command Reference for details. When formatting your bootable DOS diskette, you may wish to use additional command line parameters to create a diskette with a reduced capacity. The "smaller" the diskette, the less room the diskette image file created by VMDISK will take on your hard disk. See your DOS manual for details. Related information: (1.3) DOS and Windows Compatibility ---------- (5.10) Are there any clever tricks that apply to OS/2 2.0? o If you have installed the optional bitmaps, try clicking on the WPS desktop background once with mouse button one and pressing CTRL-ALT- SHIFT-O. o If you have a color monitor, try editing your CONFIG.SYS file so that SET PROMPT=$eÕ32;40m$eÕ1mÕ$Pþ$eÕ0m to obtain a more colorful OS/2 command line prompt. (Case is significant in the example given.) You can do the same for your DOS sessions if you edit PROMPT in AUTOEXEC.BAT, assuming you have ANSI.SYS loaded. Note that the $i portion of your PROMPT will enable the help line at the top of the window or screen. It is not included in the example above. o To force DIR to display your directories in alphabetical order, with the subdirectories listed first, add the line SET DIRCMD=/O:GN to CONFIG.SYS; and, if you wish the same for your DOS command line sessions, use DOSKEY (see the online Command Reference) in AUTOEXEC.BAT. DOSKEY also enables command history. (Shutdown and reboot for changes to CONFIG.SYS to take effect.) o Hold down SHIFT while resizing text windows to make size changes permanent. o If you want to configure your printer port(s) for shared access (so that DOS programs, for example, can use them directly), go to your printer object, click on it with mouse button two, select Open -> Settings, select the Output tab, then double click on the port you wish to share. Check the appropriate box. o While running a DOS graphics program in a window, use the graphics cut and paste feature to clip a picture and paste it into the Icon Editor. You can then quickly and easily create custom icons for your applications. o To disable the automatic application restart feature, create a STARTUP.CMD file in the root directory of your OS/2 boot drive with the following REXX script: /* */ call RxFuncadd 'SysLoadFuncs', 'RexxUtil', 'SysLoadFuncs' call SysLoadFuncs call SysIni 'USER', 'PM_WorkPlace:Restart', 'DELETE:' 'exit' or add the line SET RESTARTOBJECTS=STARTUPFOLDERSONLY to your CONFIG.SYS. To manually disable automatic application restart when booting OS/2, hold down the left CTRL, left SHIFT, and F1 keys simultaneously from the time the mouse pointer appears until icons are displayed on the desktop. o Use the Alarms applet to automatically start programs at specified times. o If you wish to dispense with the Workplace Shell (and its overhead), particularly on low memory systems, change the line SET RUNWORKPLACE... in CONFIG.SYS to read SET RUNWORKPLACE=C:\OS2\CMD.EXE (replacing C, if necessary, with a different drive letter). In fact any program with job control (e.g. Enhanced Editor, HyperAccess/5) can be used as the shell. o To implement a small scroll back buffer for your OS/2 command line windows, use the command MODE CO80,102. This procedure may be automated by adding /K MODE CO80,102 in the Optional Parameters section of the OS/2 Window program object settings. o If you do not want any command line parameters passed to a program object that you start (for example, if you customize the desktop menu so that it has an additional option which starts a command line prompt) place a lone % in the Optional Parameters section of the program object settings. o If you want to move an icon a small distance, "grab" it from the edge nearest the direction you want to move the icon. o If you wish to place program output in the REXX queue (for processing by a REXX program), try DIR *.TXT | RXQUEUE as an example. (In other words, pipe the program output to RXQUEUE.) To use this program output in your REXX program, try /* Sample */ WHILE QUEUED() > 0 PARSE PULL X SAY X END o A clever way to manipulate files that are locked when the Workplace Shell is running (e.g. display drivers) is to add the line CALL=CMD.EXE at the end of CONFIG.SYS. Then Shutdown and reboot. The system will restart with an OS/2 command line prompt. Type EXIT to proceed into the Workplace Shell. Using CALL is also a convenient way to configure OS/2's serial ports using the MODE command. For example: CALL=C:\OS2\MODE.COM COM2:38400,N,8,1,OCTS=OFF,RTS=ON,BUFFER=ON configures COM2 for high speed RTS handshaking and buffered I/O. You can also use either CDD2 or SHIFTRUN; both utilities are available from (3.2) Shareware and Freeware Sources. Another way, which works well with display drivers, is to copy the new DLL(s) to its(their) own directory (say, C:\NEW), then place that directory name first in LIBPATH in CONFIG.SYS. Shutdown and reboot. OS/2 will use that(those) DLL(s) before it attempts to use the one(s) located in \OS2\DLL. ÕThis method is required when using a 16-bit OS/2 2.0 display driver with OS/2 2.0 CSD Level 06055 or later. See (4.6) Corrective Service Diskettes.þ To switch back to the old driver, edit CONFIG.SYS and remove C:\NEW from LIBPATH, then Shutdown and reboot. o To shutdown without a mouse, press CTRL-ESC, select the Desktop, then press the spacebar (to deselect any icons, if necessary), SHIFT-F10, and select Shutdown. o If your video driver does not support "seamless" Windows, try running the Win-OS/2 Program Manager in a DOS window. o Selective Install should be used with caution when changing mouse or display drivers. Verify that proper changes have been made to CONFIG.SYS. o If your settings notebooks (or PM Sticky Pads) do not display but are listed in the Window List, click on the name of the settings notebook in the Window List (brought up with CTRL-ESC) with mouse button two and select Cascade. o If you wish to force a program object to start an OS/2 application minimized, temporarily change the program name to introduce an error (e.g. LOTUS.EXE to LOTUS.EX), turn to the second page of the notebook, check Start Minimized, then turn back to the first page and correct the program name. o If your \OS2\*.INI files have grown large, use the CopyINI or WPSBackup utilities to shrink them. Both are available from (3.2) Shareware and Freeware Sources. o To run Framemaker for Windows under Win-OS/2 3.0, patch the file MAKER.EXE (using PATCH or DEBUG). Around offset $1DDD1C in the file you should see a series of hexadecimal bytes as follows: 9A FF FF 00 00 A8 20 75 17. Change the second to last byte from $75 to $EB. o To restart the Workplace Shell (without saving desktop settings, perhaps after an accidental Arrange), use a utility such as psPM Õavailable from (3.2) Shareware and Freeware Sourcesþ to terminate PMSHELL. o To get rid of a WPS object that cannot be deleted, try one of the following: (a) insert a blank diskette in Drive A, click on the stubborn object with mouse button two, select Move, select the Path page, enter A:\, press ENTER, then format the diskette; (b) use the WPSTools or Black Hole, available from (3.2) Shareware and Freeware Sources. (The WPSTools can also recreate desktop objects that have been lost.) o To load a device driver into high memory in a particular DOS session change the DOS_DEVICE setting for the session and add SIZE=0 before the path and filename for the device driver. For example, the following DOS_DEVICE entry: SIZE=0 C:\OS2\MDOS\ANSI.SYS loads the ANSI.SYS device driver into high memory in that particular session. Related information: (3.2) Shareware and Freeware Sources (4.6) Corrective Service Diskettes ---------- The following questions are addressed in this section: (6.1) What can I do to promote OS/2? (6.2) How can I create INF files? ---------- (6.1) What can I do to promote OS/2? OS/2 is selling well, but there are steps you can take to assure that hardware devices and software will be available for OS/2 in the future. Customer requests do matter. o Politely, firmly, and repeatedly request driver support from printer, video adapter, and other hardware manufacturers. o When you receive a mailing for DOS/Windows software with a postpaid envelope, return the order form marked "Please send information on your OS/2 version." o Start a user group at your location. Contact Gene Barlow (phone 214- 402-6456) at IBM for assistance. o Correspond with members of the computer trade press. Ask for reviews of OS/2 software, hardware compatibility testing with OS/2, OS/2 benchmarking, etc. Respond politely but forcefully to press you think unfair; praise good reporting. o When you purchase a new system, ask the vendor to install OS/2 2.0, and to offer credit for dropping DOS and Windows. If the vendor refuses, you may wish to take your business elsewhere. o Make sure your company (or yourself) specifies OS/2 compatibility when purchasing new products. o Demonstrate OS/2 to friends, relatives, and associates. o Ask your computer store to stock OS/2 software titles, have OS/2 demonstration machines, etc. o Pass along useful OS/2 shareware and freeware to your local BBS. Be sure to register OS/2 shareware. o Write an outstanding piece of shareware or freeware ÕSee (4.5) Technical Support for details on joining DAPþ. IBM has been known to recognize such work with rewards. Also, ask authors of DOS/Windows shareware and freeware if they would port to OS/2, or volunteer. o Recommend products that work well under OS/2; dissuade people from purchasing products that do not. o Wear OS/2 pins, shirts, buttons, and other souvenirs. Contact Sue at Lees/Keystone (phone 914-273-6755) to order such items. Related information: (3.2) Shareware and Freeware Sources (4.5) Technical Support ---------- (6.2) How can I create INF files? Creating INF files (like the OS/2 Frequently Asked Questions List) is remarkably straightforward. All you need is the Information Presentation Facility Compiler (IPFC), part of the OS/2 Toolkit available from IBM (or as part of many development environments such as Borland C++ for OS/2), and a text editor (like the Enhanced Editor included with OS/2). Online IPFC documentation is included with the Toolkit, but you may also wish to order the printed Information Presentation Facility Guide and Reference, IBM Publication No. S10G-6262. See (4.9) Books and Magazines for ordering instructions. Note that the Toolkit is part of the low cost OS/2 Professional Developer's Kit CD-ROM. See (4.5) Technical Support for details. If you wish to include illustrations in your INF file you can use any graphics software which can generate OS/2 bitmaps and/or metafiles. (For example, you may create your illustration in PM Chart, paste the illustration into Picture Viewer, then save the illustration as a metafile. Both PM Chart and Picture Viewer are included with OS/2 2.0.) A screen capture utility Õlike PM Camera or Nikon II, available from (3.2) Shareware and Freeware Sourcesþ can also prove useful. Related information: (3.2) Shareware and Freeware Sources (4.5) Technical Support (4.9) Books and Magazines