====================================================================== Microsoft(R) Product Support Services Application Note (Text File) PD0474: WINDOWS 3.0 DOESN'T RUN IN 386 ENHANCED MODE ====================================================================== Revision Date: 4/93 No Disk Included The following information applies to Microsoft MS-DOS(R), versions 5.0, 5.0 upgrade, 6.0, and 6.0 upgrade. -------------------------------------------------------------------- | INFORMATION PROVIDED IN THIS DOCUMENT AND ANY SOFTWARE THAT MAY | | ACCOMPANY THIS DOCUMENT (collectively referred to as an | | Application Note) IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY | | KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO | | THE IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A | | PARTICULAR PURPOSE. The user assumes the entire risk as to the | | accuracy and the use of this Application Note. This Application | | Note may be copied and distributed subject to the following | | conditions: 1) All text must be copied without modification and | | all pages must be included; 2) If software is included, all files | | on the disk(s) must be copied without modification [the MS-DOS | | utility DISKCOPY is appropriate for this purpose]; 3) All | | components of this Application Note must be distributed together; | | and 4) This Application Note may not be distributed for profit. | | | | Copyright 1991-1993 Microsoft Corporation. All Rights Reserved. | | Microsoft and MS-DOS are registered trademarks and Windows | | is a trademark of Microsoft Corporation. | -------------------------------------------------------------------- Introduction ------------ This Application Note discusses how to solve the problem of Microsoft Windows version 3.0 not running in 386 enhanced mode on a system with Microsoft MS-DOS version 5.0 or 6.0, MS-DOS 5 Upgrade, or MS-DOS 6 Upgrade installed. Solution -------- Make sure that: - Your system includes at least 1 (megabyte) MB (1,048,576 bytes) of extended memory. To determine the amount of available extended memory, type "mem" (without the quotation marks) at the MS- DOS command prompt and press enter. If you do not have 1 MB of available extended memory, reduce extended memory usage by removing the DOS=HIGH command from your CONFIG.SYS file. If you are using the version of SMARTDrive that is provided with MS-DOS 5.0 or MS-DOS 5 Upgrade (SMARTDRV.SYS), reduce the value of the MinCacheSize parameter. If you are using the version of SMARTDrive that is provided with MS-DOS version 6.0 or MS-DOS 6 Upgrade (SMARTDRV.EXE), reduce the value of the WinCacheSize parameter. - By default, Setup configures MS-DOS to install HIMEM.SYS when you start your system. If MS-DOS does not install HIMEM.SYS, make sure the command "device=c:\dos\himem.sys" (without the quotation marks) appears in your CONFIG.SYS file before any commands that start device drivers or programs that use extended memory. - The FILES command in your CONFIG.SYS file specifies at least 30 files. - The BUFFERS command in your CONFIG.SYS file specifies at least 20 buffers. - Your AUTOEXEC.BAT file includes a SET command such as the following that establishes the location where temporary files are stored set temp=:\ where is your hard disk drive and is the directory where your temporary files are stored. This set command creates an environment variable that Windows version 3.0 uses to determine where to store its temporary files. For example, the following command directs Windows to store its temporary files in a directory named TEMP on drive C: set temp=c:\temp - Your system includes the WINA20.386 file. The Setup program for MS-DOS places this file in the root directory of your startup drive (usually drive C). If you have moved the WINA20.386 file to another directory, you need to edit your CONFIG.SYS and SYSTEM.INI files to reflect the accurate location of this file. Use the procedures outlined below. If you can't find the WINA20.386 file in any directory on your hard disk drive, expand and copy the file from your MS-DOS installation disks to the root directory of your startup drive by typing the following at the MS-DOS command prompt and pressing ENTER expand :\wina20.38_ :\wina20.386 where is the floppy disk drive that contains the installation disk with the compressed file you want to expand, and is your startup drive. For example, if your installation disk is in floppy disk drive A and your startup drive is drive C, type the following command: expand a:\wina20.38_ c:\wina20.386 The WINA20.386 file is located on the following installation disks: MS-DOS 3.5-Inch Disk 5.25-Inch 3.5-Inch 5.25-Inch Version Number (1.44 Disk Number Disk Disk MB) (1.2 MB) Number Number (720K) (360K) ------------------------------------------------------------- MS-DOS 5 N/A N/A Disk 3 Disk 5 Upgrade MS-DOS 5.0a N/A Disk 2 Disk 3 Disk 5 Upgrade MS-DOS 6 Disk 1 Disk 2 Disk 3 Disk 5 Upgrade If you have moved your WINA20.386 file to a directory other than the root directory of your startup drive, use the following procedure to allow Windows 3.0 to find it: 1. Edit your CONFIG.SYS file. To edit the file using MS-DOS Editor, type the following at the MS-DOS command prompt and press ENTER: edit :\config.sys 2. Add the following line at the end of your CONFIG.SYS file: switches=/w 3. Save your CONFIG.SYS file. If you're using MS-DOS Editor, choose Exit from the File menu. When MS-DOS Editor displays a dialog box prompting you to save your file, choose the Yes button or press ENTER. 4. Next, use MS-DOS Editor to open your Windows SYSTEM.INI file. Your SYSTEM.INI file is in the directory where your Windows files reside. For example, type the following at the MS-DOS command prompt and press enter edit :\\system.ini where is your hard disk drive and is the directory where your Windows files reside. For example, if your hard disk drive is drive C and your Windows files are located in the WINDOWS directory, type the following command: edit c:\windows\system.ini 5. Find the section that begins with the header [386Enh] and add the following command device=:\\wina20.386 where is your hard disk drive and is the directory where the WINA20.386 file is now located. For example, if you moved the file to your WINDOWS directory, you would add the following command to your Windows SYSTEM.INI file: device=c:\windows\wina20.386 6. Save your SYSTEM.INI file. If you're using MS-DOS Editor, choose Exit from the File menu. When MS-DOS Editor displays a dialog box prompting you to save your file, choose the Yes button or press ENTER. 7. Restart your computer by pressing CTRL+ALT+DEL. If Windows version 3.0 doesn't run in 386 enhanced mode after you have checked the items listed above, and you are using EMM386.EXE, do the following: 1. Use a text editor, such as MS-DOS Editor, to open the SYSTEM.INI file that is located in the directory where your Windows files reside. If you want to use MS-DOS Editor, type the following at the MS-DOS command prompt and press ENTER edit :\\system.ini where is your hard disk drive and is the directory where your Windows files reside. For example, if your hard disk drive is drive C and your Windows files are located in the WINDOWS directory, type the following command: edit c:\windows\system.ini 2. Insert the following command in the [386Enh] section of the SYSTEM.INI file: EMMEXCLUDE=A000-EFFF 3. Save your SYSTEM.INI file. If you're using MS-DOS Editor, choose Exit from the File menu. When MS-DOS Editor displays a dialog box prompting you to save your file, choose the Yes button or press ENTER. 4. Start Windows version 3.0. If Windows version 3.0 does not run in 386 enhanced mode, a device conflict is preventing Windows from running in 386 enhanced mode. Call Microsoft Product Support Services for help.