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       STACKER NOTE                                         STACKER NOTE
                               SETUP ERROR #2002
               (Applies to Stacker for Windows & DOS  3.0 & 3.1)
       STAC FAX 3007  (08/19/93)
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       BACKGROUND
       
       SETUP Error #2002 occurs when the floppy drive writes information
       to the Stacker installation incorrectly. The "damage" may result
       from improper floppy drive alignment that is not within the
       specifications of our disks. However, specific files on the disks
       that you need to install Stacker are most likely already damaged.
       
       SOLUTION
       
       Call Product Support Services to get replacement disks. Please
       have your serial number ready when you call for replacements.
       
       Once you have received the new (replacement) set of disks, the
       problem is easy to overcome. To ensure that you don't damage your
       new set of disks, we recommend that you create a working set of
       disks from the new disks. Use this working set when you run
       Stacker Setup.
       
                                     Note
                Your ORIGINAL Stacker disks contain bad
                 data, but they are probably still good
                 disks. Format them and then use them as
                 the target disks when you make your
                 working set of installation and system
                 disks. Put new labels on these working
                 disks so you won't confuse them later with
                 the master disks you just received from
                 Stac.
              
       
       To create the working set of disks from the new master disks:
       
        1. Format your ORIGINAL (defective) set of Stacker disks using
            the computer on which STACKER is to be installed. (This
            ensures that the disks are aligned with your floppy drive.)
           If you are using DOS 5 or later, use this command at the C
            prompt to format a floppy disk from drive C:
               FORMAT /F:720 /U x: <Enter>
           where x: is the floppy drive where the ORIGINAL disk is
            located.
           Format all three ORIGINAL Stacker disks.
           If you prefer, format under Windows or another desktop
            shell.
                                     Note
                You might write-protect the new master
                 disks immediately to avoid any damage.
              
        
        2. Use DISKCOPY to duplicate the NEW disks (masters) onto the
            ORIGINAL disks (the ones you just formatted).
           In this example, we will assume the disk is in drive B. (If
            the disk you just formatted is in drive B, remove it, then
            continue.) Insert the NEW Stacker Disk 1 into drive B and
            type the command:
               DISKCOPY B: B: <Enter>
           Follow the instructions to change disks. Make sure you use
            the formatted ORIGINAL Disk 1 as the target disk during this
            process. When the copy is done, DISKCOPY will prompt you to
            copy another disk. Repeat the process for Disks #2 & #3
            using corresponding disks. Be careful that you do not mix up
            the disk sets.
        3. When this process is finished, store the master disks (the
            replacement disks). Do not use them for installation. You
            should be able to run Setup from the working disks you just
            created. Follow the procedures outlined in the Stacker
            User's Guide.
            
       If the working set of Stacker disks still fails to work, please
       use a set of new, blank disks to make another working copy of the
       master Stacker disks. Try Setup again. Have this new set of
       working disks ready when you contact Product Support.
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       Copyright 1993, Stac Electronics