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  Microsoft(R) Product Support Services Application Note (Text File)
         WD0150: SCREEN DISPLAY PROBLEMS QUESTIONS AND ANSWERS
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                                                  Revision Date: 10/93
                                                      No Disk Included

The following information applies to Microsoft Word version 6.0 for
Windows(TM).

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1.  Q. Why do I have distortion, or garbage, on my screen in Word 6.0?

    A. Any of the following screen display problems may occur due to
       problems with the video driver supplied with your video card:

       1. Screen distortion, such as "snow" or "remnants," may appear
          when you type or scroll in Word 6.0 with certain video
          display drivers, such as the ATI Ultra. When Word redraws
          the screen, the distortion disappears, but it recurs the
          next time you type or scroll.
       
       2. The hot spots on the status bar appear to do nothing when
          you double-click them, even though they are actually
          functioning normally.
       
       3. The text and messages on the status bar may be hard to read
          or may not display at all. For example, when you press the
          INS key to turn on overtype mode in Word, "OVR" does not
          appear on the status bar to indicate that you are in this
          mode.

       4. The shading applied by some wizards does not display
          correctly. For example, the shaded border around an award
          certificate you create using the Awards Wizard displays
          incorrectly. It prints correctly, however.

       If you have problems that relate to the video driver supplied
       with your video card, ask the video card manufacturer if there
       is an updated driver. If you have the ATI Ultra video card, you
       can obtain an updated video driver by contacting ATI Technical
       Support at (416) 882-2626 or by connecting to ATI's bulletin
       board at (416) 764-9404.

       If no new video driver is available, you can use the standard
       VGA video driver supplied with Windows instead. You may be able
       to correct these screen problems by setting the Display switch
       in the WINWORD6.INI file. For information about the Display
       switch, see the online README Help file in Word. If you have an
       ATI Ultra video card, use one of the following Display switch
       settings to correct the problem:

       1. If the screen distortion occurs when you type, set the
          Display=1 switch.

       2. If the screen distortion occurs when you scroll, set the
          Display=2 switch.

2.  Q. Why does a general protection (GP) fault error sometimes occur
       while I edit my Word 6.0 document?

    A. A GP fault error may occur in Word when you use the Dell(R) S3
       video driver, which is supplied with some Dell computers.
       Microsoft has reproduced this problem using the Dell S3 video
       driver version 3.1.3a. The problem does not occur in Word 6.0
       when you use version 3.1.4 of the Dell S3 driver (S3645K.DRV).
       To obtain this updated version of the video driver, contact
       Dell Computer Systems at the following phone numbers:

          Dell Technical Support: (800) 624-9896
          Dell Bulletin Board Service (BBS): (512) 728-8528

       To work around this problem, use the standard VGA video driver
       supplied with Windows.