EDOS support procedures are being upgraded.
As of about Sep-20-93, EDOS will has a dedicated BBS number
which is NOT shared with other users. Wait times to get onto
the board should be much shorter.

At the same time use of the BBS is being slightly tightened to 
provide better support to registered users. In general, if you
are not a registered user of EDOS, you will only be able to download
a few select files including the latest shareware version of EDOS.

The development of the shareware version of EDOS is being frozen. This
means that there will be no changes or improvements in the shareware
version before 1994 at the earliest. The registered version will
continue to be developed and you should expect the shareware version
to be at least one to several months behind. The only exception to this
might be some very slight fixes for any problems detected in the installation
phase of EDOS.

Technical support will only be provided to registered users. If you encounter
a problem  installing EDOS, we would prefer to be notified as installation
problems often affect all users of EDOS and we are inclined to fix such
problems regardless of whether you have registered or not. However, such
tech support for installation problems will be provided strictly on the
basis that we have support personel available and they are not otherwise
occuppied.

Tech support is rapidly being abandoned by the major software publishers
for their inexpensive products(under $100). We are inclined to buck that
trend if possible. But, since we have the best support in the business
and can usually identify problems you may have using DOS applications
under Windows, we may start offering tech support on a fee paid per
call basis.

Firefly Software is a small software publisher, any service that we
provide costs money to provide, even the BBS. If users register
their copies of EDOS this provides funds to support additional services.
Resources are not infinite and we will channel support to those areas
that generate income. In todays harsh cost environment there is no
other choice. The policies outlined here reflect those realities.

If you are not a registered user please do not expect tech support.
If you call or write and IF I have time, then I will be happy to 
answer your questions. But if you are not registered, you will be at the
back of the line, so don't be suprised if you fail to get a response.
I take suggestions from registered users and sometimes act upon them.
It's nothing personal but I rarely have time and have had plenty examples
of unregistered users wasting my time, such that if you tell me things that
aren't true, or start telling me how to write software, or otherwise
go out of your way to aggravate me, you may not get a response.
I take kindly to honest suggestions, offered in a kindly way.

With the next release of the registered version, a password will be required
to obtain most of the optional files in the EDOS forum. I have
plans to put up quite a bit more material. We plan to make the EDOS BBS
the place to go to find out how to solve ANY problem with DOS under
Windows.

Improvements in the new version of EDOS, include a configuration utility,
improved support for disabling DOS commands, a new HighResText switch
to enable support for certain high resolution text modes in oversize
DOS sessions. More diagnostics.


Any file that requires a password to download is a so called optional
file. In the case of DRDOS6 command.com, a password is NOT required.




Jan 3,1994
Mike Maurice
Firefly Software Systems Corp.
Tech Support 503-694-2221