Copyright: Copyright 1993 Microsoft Corp.
Citation: Copyright 1993 Microsoft Corporation. All rights reserved.


 Top 100 Multimedia Knowledge Base Articles

Prepared 01/18/95

 Categories and Keywords for All Knowledge Base Articles

 Multimedia Knowledge Base Articles

 Sources For More Information

 User Survey

THE INFORMATION IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES EITHER EXPRESSED OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS, OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FORGOING EXCLUSION OR LIMITATION MAY NOT APPLY.Copyright (c) 1994 Microsoft Corporation.  All rights reserved.


Categories and Keywords for All Knowledge Base Articles
 Top 100 Multimedia Knowledge Base Articles

 Categories and Keywords for All Knowledge Base Articles

 Categories and Keywords for All Knowledge Base Articles

 Multimedia Knowledge Base Articles

 Sources For More Information

 User Survey


Multimedia Knowledge Base Articles
 Top 100 Multimedia Knowledge Base Articles

 Categories and Keywords for All Knowledge Base Articles

 Multimedia Knowledge Base Articles

 Multimedia FastTips: General Questions & Answers

 Compressed Audio Doesn't Play on Sound Blaster Card

 Encarta 1995: Manual Installation Instructions

 Encarta 1995: Summary of Video Issues and Resolutions

 Sound Boards and Compressed Audio Support

 Contents of the Encarta 1995 README.WRI File (Part 1)

 MSACM 2.0: Compressed Audio Will Not Play

 Multimedia Applications and System Drivers

 Compressed Audio Doesn't Play on Aztech Labs (AZI) Sound Cards

 Troubleshooting CD Audio Problems in Windows 3.1

 Bookshelf 1994: Manual Installation Instructions

 Video Problems with ATI Mach 32 Series Drivers

 Bookshelf: DeskJet Printing Problems

 Bookshelf: Video Problems with Cirrus Logic Cards/Drivers

 MSACM 1.0: Compressed Audio Will Not Play

 Contents of the Encarta 1995 README.WRI File (Part 2)

 Scratchy Sound on Media Vision Pro Audio 16

 Media Player: Err Msg: There Is an Undetectable Problem...

 Sound Blaster Cards and Windows Driver Information

 MIDI Sounds Do Not Play or Sounds Distorted with Sound Blaster

 Multimedia Titles: GP Fault in DMCOLOR.DLL or <EPSON>.DRV

 "Call to Undefined Dynalink" Errors

 Troubleshooting Tips for "Wrong Disc in the CD-ROM" Error

 Encarta 1995 Err Msg: MCI Play Error

 Distorted Video Images When Using S3 Chipset

 Video Err Msg: "Specified File Cannot Be Played..."

 Anthems or Other MIDI Files Play Quietly or Inaudibly

 Encarta 1994: Manual Installation Instructions

 Encarta: GP Fault When Starting

 Contents of the Basketball 1995 README.TXT

 Summary of CD-ROM Drives and Their Capabilities

 Art Gallery: Graphic Problems Using Diamond Stealth 64

 Bookshelf 1993: Manual Installation Instructions

 Err Msg: Unexpected error [MCI602].

 Incorrect Settings in SYSTEM.INI for Sound Blaster Pro

 Encarta: GP Fault with Tseng ET4000 Video Drivers

 Cinemania 1995: Manual Installation Instructions

 Encarta Err Msg: This AVI File Is too Big...

 Media Player: CD Audio Device Missing from Device Menu

 Playing Compressed Audio on a Audio Plus Sound Card

 Err Msg: The Specified Device Is Not Open ...

 Sound Board Manufacturers Phone List

 Dangerous Creatures: Manual Installation Instructions

 MPC Specification and Compatible CD-ROM Drives

 Bookshelf: GP Fault When Printing Complex Article to DeskJet

 Encarta: Printing Problems on Hewlett Packard Printers

 Encarta: No Foreign Language Sounds

 CD Audio Err Msg: No CD-ROM Drive Is Detected...

 Bookshelf: How to Restore Word for Windows Integration

 Baseball 1994: Manual Installation Instructions

 Complete Basketball 1995: Manual Installation Instructions

 Basketball: Contents of the TBLSHOOT.TXT File

 Encarta: GP Fault with Diamond Speedstar Pro Video Card

 List of Major Sound Card Manufacturers (N-Z)

 Multimedia Hardware/Software Vendor Phone List

 Bookshelf: QuickShelf/QuicKeys Misses Some Keystrokes

 Encarta: GP Fault when Printing with Universal and ATI Mach 32

 Err Msg: Filename Extension of the Specified...

 Copying Audio Does Not Produce Sound in Destination

 List of Major Sound Card Manufacturers (A)

 Microsoft Dinosaurs: Manual Installation Instructions

 Bookshelf: GPF If CD Is Removed While Bookshelf Is Starting

 Bookshelf 1994: No Pronunciations in Dictionary

 Baseball: GPF if CD Is Removed after Starting Baseball

 Encarta 1995: Correcting a Corrupted Driver

 Encarta MindMaze Err Msg: Invalid Property Value

 "Encarta and Memory Read Me" File for the Macintosh

 Encarta: Setup Diagnostic Fails

 Cinemania 1994: Manual Installation Instructions

 Encarta AVI Files Without Sound

 Contents of the Cinemania 1995 README.TXT

 Multimedia: GetPixel() Error Message

 Bookshelf 1994: WordBasic Error #124 with CTRL+W

 Multimedia Mozart: Manual Installation Instructions

 Art Gallery: Animations Don't Play with ATI

 Cinemania: GP Fault When Playing Video on Orchid Fahrenheit

 Cinemania: Audio Failed Error Message

 Bookshelf: QuickShelf GP Faults with PCTools Desktop

 Using FC.EXE to Verify CD-ROM File System Drivers

 Baseball: Contents of TBLSHOOT.TXT File

 Multimedia: Stack Fault Error When Playing AVI Clip on Tandy

 Bookshelf: Can't Play MIDI Sounds or Audio Pronunciations

 No Sounds with PC-Speaker Driver

 List of Major Sound Card Manufacturers (B-C)

 Viewer Err Msg: The Printer Is Not Responding. Check the...

 Encarta: Animations Fail with ATI Mach 32 and Mach 8 Cards

 Bookshelf: Pagebreak Inserted When QuickShelf Button Pressed

 Encarta 1994 README for the Macintosh

 Encarta 1994 Err Msg: Graphics Server EXE Wrong Version (2.20)

 Encarta 1995 Err Msg: There Is Not Enough Environment Space

 Explanation of Numbers in Device Settings in MPLAYER.INI

 Encarta: Color Graphics Print Black & White on PaintJet XL300

 Err Msg: Failed to Open CD-Audio Device Driver

 "Invalid File Format" Error When Launching MindMaze

 Encarta Err Msg: The Necessary Text Fonts Are Not Available

 Encarta: Screen Corruption with Diamond Viper Using VGA Driver

 Multimedia Stravinsky: Manual Installation Instructions

 AppNote Available: Updating Fonts for Cinemania 1994

 Sounds Interrupted or Stutter During Playback

 Ancient Lands and Encarta: GPF When Playing AVI

 Sources For More Information

 User Survey


Sources For More Information
 Top 100 Multimedia Knowledge Base Articles

 Categories and Keywords for All Knowledge Base Articles

 Multimedia Knowledge Base Articles

 Sources For More Information

 More Information About Knowledge Base (KB) Help

 User Survey


User Survey
 Top 100 Multimedia Knowledge Base Articles

 Categories and Keywords for All Knowledge Base Articles

 Multimedia Knowledge Base Articles

 Sources For More Information

 User Survey

 Microsoft Knowledge Base Help File Survey


Categories and Keywords for All Knowledge Base Articles

Article ID: Q94671

CATEGORIES AND KEYWORDS FOR ALL KNOWLEDGE BASE ARTICLES

=======================================================

To categorize articles within the Microsoft Knowledge Base and make finding

information easier, a common set of keywords has been adapted for use

throughout the KB. These keywords are used to categorize the subject of

each article. Each article has one SUBJECT keyword. A secondary keyword

indicating the TYPE of article can also be used.

To query on one category, enter the category code and a wildcard. For

example:

   kb3rdparty*

To query on more than one category, enter each category code with a

wildcard. For example:

   kb3rdparty* or kbinterop* or kbusage*

To query on one subcategory, enter the complete code. For example:

   kbbuglist

To query on more than one subcategory, enter all the complete codes. For

example:

   kbbuglist or kbfixlist

You can also mix categories and subcategories in one query. For example:

   kbtshoot or kbnetwork*

NOTE: At the end of this article is a table that lists formerly used

keywords and their replacements.

INFORMATION CATEGORIES AND KEYWORDS

===================================

   Article subject                                       Keyword

   ----------------------------------------------------------------

   Interactions with third-party products                kb3rdparty

   Interoperability with other MS products               kbinterop

   How to use product features/functionality             kbusage

   Printing                                              kbprint

   Setup and installation issues                         kbsetup

   Networking                                            kbnetwork

   Environment and configuration information             kbenv

   OLE technology                                        kbole

   Tools, utilities, applets, such as MS Draw or Write   kbtool

   Programming                                           kbprg

   User interface                                        kbui

   Graphics                                              kbgraphic

   Multimedia                                            kbmm

   Hardware                                              kbhw

   Microsoft At Work                                     kbatwork

   Sound (audio) issues                                  kbsound

   Display (video, monitor, resolution) issues           kbdisplay

   Readme files                                          kbreadme

   Lists of vendor phone numbers, disk directory

      listings, other lists or references                kbref

   Support boundaries, policies, processes

      & procedures                                       kbpolicy

   Other: Any subject not covered in other categories    kbother

   Article types                                         Keyword

   ----------------------------------------------------------------

   Application Notes                                     kbappnote

   Bug info for a particular version of a product        kbbuglist

   Sample code                                           kbcode

   Documentation errors                                  kbdocerr

   Error message followup information                    kberrmsg

   FastTip scripts or maps                               kbfasttip

   Binary file information located in the

      Microsoft Software Library                         kbfile

   Fixed bug info for a particular version of

      a product                                          kbfixlist

   Articles listing product-specific keywords            kbkeyword

   Sample macro with article                             kbmacro

   Problems not classified as bugs                       kbprb

   FastTip Technical Library Catalog                     kbtlc

   Troubleshooting information                           kbtshoot

The following table lists formerly used keywords and their replacements.

For explanations of what these keywords represent, see the tables above.

   Old keyword(s)                                        New keyword

   -----------------------------------------------------------------

   3rdparty, isv, 3rd party                              kb3rdparty

   phoneref, diskdir                                     kbref

   errmsg, err msg                                       kberrmsg

   docerr, doc err                                       kbdocerr

   buglist                                               kbbuglist

   fixlist                                               kbfixlist

   softlib                                               kbfile

   tshoot                                                kbtshoot

   appnote                                               kbappnote

   fasttip, ivr                                          kbfasttip

   tlc                                                   kbtlc

MORE INFORMATION

================

Future querying tools may allow for use of friendly names for information

categories. With current searching tools, "printing" cannot be used as a

keyword because that word is also used in many articles whose main subject

is not printing. Until our tools allow searching on keywords separately

from article text, we need to create unique spellings for Knowledge Base

keywords. Therefore, all standard Knowledge Base keywords will begin with

the letters "kb."

Additional reference words: kbkeyword key word kbcdg dskbguide

KBCategory: kbref

KBSubcategory:


Multimedia FastTips: General Questions & Answers

Article ID: Q122428

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Complete Baseball, 1994 edition

 - Microsoft Complete Basketball, 1994 edition

 - Microsoft Encarta, 1994 and 1995 editions

 - Microsoft Sound Bits (all collections), version 1.0

 - Microsoft Musical Instruments for Windows, version 1.0

 - Microsoft Cinemania, 1994 and 1995 editions

 - Microsoft Art Gallery for Windows, version 1.0

 - Microsoft Multimedia Mozart for Windows, version 1.0

 - Microsoft Multimedia Schubert for Windows, version 1.0

 - Microsoft Multimedia Stravinsky for Windows, version 1.0

 - Microsoft Multimedia Strauss for Windows, version 1.0

 - Microsoft Dangerous Creatures for Windows, version 1.0

 - Microsoft Ancient Lands for Windows, version 1.0

 - Microsoft Bookshelf for Windows, 1993 and 1994 editions

 - Microsoft Dinosaurs for Windows, version 1.0

-------------------------------------------------------------------

SUMMARY

=======

The following is the complete contents of the FastTips Question and

Answers article titled "Q122428: Multimedia FastTips: General Questions &

Answers." Q122428 is part of the FastTips Question and Answer section for

Microsoft Home Products FastTips.

======================================================================

  Microsoft(R) Product Support Services Application Note (Text File)

     Q122428: Multimedia FastTips: General Questions & Answers

======================================================================

                                                  Revision Date: 12/94

                                                      8 Pages, No Disk

 --------------------------------------------------------------------

| INFORMATION PROVIDED IN THIS DOCUMENT AND ANY SOFTWARE THAT MAY    |

| ACCOMPANY THIS DOCUMENT (collectively referred to as an            |

| Application Note) IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY      |

| KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO    |

| THE IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A     |

| PARTICULAR PURPOSE. The user assumes the entire risk as to the     |

| accuracy and the use of this Application Note. This Application    |

| Note may be copied and distributed subject to the following        |

| conditions: 1) All text must be copied without modification and    |

| all pages must be included; 2) If software is included, all files  |

| on the disk(s) must be copied without modification; 3) All         |

| components of this Application Note must be distributed together;  |

| and 4) This Application Note may not be distributed for profit.    |

|                                                                    |

| Copyright 1994 Microsoft Corporation. All  Rights Reserved.        |

| Microsoft is a trademark of Microsoft Corporation.                 |

| Macintosh is a registered trademark of Apple Computer, Inc.        |

 --------------------------------------------------------------------

1. Q. When I try to start Mozart, Stravinsky, or Schubert, I get the

      error message "Failed to open CD-Audio device driver. Please check

      that CD-Audio is installed." What should I do?

   A. This occurs if the Windows MCI CD-Audio device driver is not

      correctly installed or is corrupt. To install the correct driver,

      perform the following five-step procedure:

      1. From the Control Panel window, run Drivers.

      2. Choose Add.

      3. From the list of drivers, select the MCI CD-Audio driver.

      4. If you are prompted to use the current driver or to install a

         new driver, choose Current.

      5. Windows will display a screen telling you one CD-ROM was

         detected.

      You should now be able to start the product without receiving the

      error.

      If you still receive the same error message when starting the

      application, the CD-Audio driver may be corrupt. Refer to the next

      question.

2. Q. How do I replace a corrupt CD-Audio driver?

   A. To replace a corrupt CD-Audio driver, perform the following 11-

      step procedure:

       1. From the Control Panel window, run Drivers.

       2. From the list of installed drivers choose MCI CD-Audio.

       3. Choose Remove.

       4. When you are asked "Are you sure," choose Yes.

       5. If you are prompted to restart Windows, choose No.

       6. Exit the Control Panel window, and press ENTER after each

          of the following three lines:

             cd\windows

             cd system

             del mcicda.drv

       7. Restart Windows by typing "win" (without the quotation marks).

       8. From the Control Panel window, run Drivers.

       9. Choose Add.

      10. From the list of drivers, select the MCI CD-Audio driver.

      11. When prompted to insert a Windows disk, follow the instructions

          as displayed on the screen. When your are done, Windows should

          display a screen telling you one CD-ROM was detected.

      You should now be able to start the product without receiving the

      error.

3. Q. I have Sound Blaster 16. When I use a product that plays sounds,

      they fail to play or do not sound like I would expect. What should

      I do?

   A. Sounds may not play properly on some computers if the Sound

      Blaster 16 is using the 16-bit DMA channel. To make the sounds

      play as expected, change the High DMA channel to use the 8-bit

      DMA. To do this, perform the following 13-step procedure:

       1. From the File menu in Program Manager, choose Run.

       2. Type "notepad autoexec.bat" (without the quotation marks).

       3. Modify the SET BLASTER line in AUTOEXEC.BAT so the H value

          matches the D value. For example

             Set Blaster= A220 D1 I5 H5 T3

          is modified to:

             Set Blaster= A220 D1 I5 H1 T3

       4. From the File menu, choose Exit. When prompted to save

          changes, choose Yes.

       5. From the File menu in Program Manager, choose Run.

       6. Type "notepad config.sys" (without the quotation marks).

       7. If a line beginning with DEVICE=CTSB16.SYS exists in this file,

          edit it so that the H value matches the D value. For example

             Device=C:\SB16\CTSB16.SYS /Unit=0/Blaster=A:220 I:5 D:1 H:5

          is modified to:

             Device=C:\SB16\CTSB16.SYS /Unit=0/Blaster=A:220 I:5 D:1 H:1

       8. From the File menu, choose Exit. When prompted to save changes,

          choose Yes.

       9. From the File menu in Program Manager, choose Run.

      10. Type "notepad system.ini" (without the quotation marks).

      11. If a section titled "SNDBLST.DRV" exists, it will contain an

          entry that includes HDMAChannel=. Edit this line so that the

          HDMA value matches the DMA value. For example

             DMAChannel=1 and HDMAChannel=5

          is modified to:

             DMAChannel=1 and HDMAChannel=1

      12. From the File menu, choose Exit. When prompted to save changes

          choose Yes.

      13. You can now exit Windows and restart. All sounds should play

          correctly.

4. Q. When I try to play compressed audio, I receive the error message "No

      wave device that can play files in the current format is

      installed. Use the Drivers option to install the wave device."

      What should I do?

   A. This error message will occur if the Microsoft Audio Compression

      manager is not installed correctly, or one of its components is

      not installed correctly. To make sure it is installed properly,

      perform the following five steps:

      1. From the Control Panel window, run Drivers.

      2. In the list of installed drivers, verify that the "Microsoft

         ADPCM Codec V2.00" or "Microsoft Audio Compression Manager" is

listed.

      3. If it is not, reinstall the application you are attempting to

         use.

      4. If it is listed, exit Windows and delete these files by typing

         the following four lines at an MS-DOS prompt and pressing ENTER

         after each line:

            cd\windows

            cd system

            del msacm.drv

            del msadpcm.acm

         Restart Windows by typing "win" (without the quotation marks)

         and pressing ENTER.

      5. Now reinstall the application and try the same sounds.

      If sounds still do not play, perform the following seven-step

      procedure:

      1. From the Control Panel window, run Drivers.

      2. In the list of installed drivers, check if the "Microsoft

         GSM 6.10 Audio Codec" is installed.

         This driver is only installed by newer titles such as Bookshelf

         1994, Encarta 1995, Cinemania 1995 and Baseball 1994. If you do

         not have one of these, you will not have this driver installed.

      3. If it is installed, select it.

      4. Choose the Setup button, and choose Auto-Config.

      5. After the Auto-Config utility is done, exit Control Panel and

         try the application.

      6. If the "Microsoft GSM 6.10 Audio Codec" is not installed or

         gives an error message during the Auto-Config step above, exit

         Windows and delete the file from the Windows SYSTEM

         subdirectory by typing the following three lines at an MS-DOS

         prompt, and pressing ENTER after each line:

            cd\windows

            cd system

            del msgsm610.acm

         Restart Windows by typing "win" (without the quotation marks)

         and pressing ENTER.

      7. Reinstall the application, and try the same sounds.

5. Q. I am receiving the message "The current MIDI setup references a

      MIDI device that is not installed on your system. Do you want to

      continue?" What does this mean?

   A. This message occurs when the MIDI setup you are using does not

      match the sound card you have installed. To correct this, you

      should copy the appropriate configuration file from your sound

      card directory on your hard disk by exiting Windows and typing the

      following three lines at an MS-DOS prompt, and pressing ENTER

      after each line

         cd\windows

         cd system

         copy <path> midimap.cfg

       where <path> is the directory into which your sound card

       files are installed.

6. Q. When I play long sound passages or video clips, the playback is

      choppy and there are interruptions. What is causing this?

   A. These interruptions are usually the result of a slow transfer

      rate from the CD-ROM drive. This can be caused by one of the

      following three factors.

      1. There may be a terminate-and-stay resident (TSR) program or

         disk-caching program that is slowing the transfer rate from the

         drive. Remove unnecessary TSRs from your AUTOEXEC.BAT and

         CONFIG.SYS files, and from the LOAD= and RUN= lines in your

         WIN.INI file.

      2. The CD-ROM drive is not Multimedia PC (MPC) compliant and

         does not meet the transfer rate requirement. Upgrading to an

         MPC compatible CD-ROM drive eliminates the problem.

      3. A lack of available memory (RAM) can cause choppy playback.

         Adding additional RAM speeds up the playback.

7. Q. Why do I get a general protection fault in Bookshelf 1994

      when I play a video clip?

   A. Video cards using the Cirrus Logic chipset and Cirrus Logic video

      drivers may have problems running the video clips in Bookshelf.

      These problems may occur if you are using outdated video drivers.

      To resolve this problem, perform one of the following two

      procedures:

      1. Download the SVGA driver from the Microsoft Download Service

         (MSDL). This driver works correctly on many video cards. The

         number for the MSDL is (206) 936-6735. This service is

         available 24 hours a day, 7 days a week. The highest download

         speed available is 14,400 bits per second (bps). Each file is a

         compressed, self-extracting file. To download the file, use the

         filename SVGA.EXE. After you download the file, run it in an

         empty directory to extract the files it contains.

         -or-

      2. Contact Cirrus Logic for updated Windows drivers. The current

         version is 1.43. To obtain these drivers, contact Cirrus Logic

         at (510) 623-8300. You may also access these drivers from the

         Cirrus Logic bulletin board service (BBS) by calling (510) 440-

         9080, or download them from the IBM Hardware forum on

         CompuServe.

8. Q. When running a multimedia application, I get a general protection

      fault in the video driver.

   A. When you get a general protection fault in the video driver, the

      most common problem is old or incompatible video drivers. Try one

      of the following four solutions:

      1. Use a lower color setting for your video driver. By running

         Windows Setup from the Main Windows program group, you can see

         what Display option you have installed. Try a 256-color setting

         that matches your video card.

         -or-

      2. Use a lower video resolution for your video driver. By running

         Windows Setup from the Main Windows program group, you can see

         what Display option you have installed. Try a 640 x 480

         resolution setting that matches your video card.

         -or-

      3. Obtain the most up-to-date drivers from the video card

         manufacturer. This will ensure that older drivers are not the

         cause of the problem.

         -or-

      4. You can use a generic 256-color driver for Windows. To do so,

         download the SVGA driver from the Microsoft Download Service

         (MSDL) using a modem. This driver works correctly on many video

         cards. The number for the MSDL is (206) 936-6735. This service

         is available 24 hours a day, 7 days a week. The highest

         download speed available is 14,400 bits per second (bps). Each

         file is a compressed, self-extracting file. To download the

         file, use the filename SVGA.EXE. After you download the file,

         run it in an empty directory to extract the files it contains.

9. Q. When I try to play a video in Microsoft Encarta, I get an error

      message that says "The specified file cannot be played on the

      specified MCI device. The file may be corrupt, or not in the

      correct format." How can I correct this?

    A. This problem may occur with many of the video clips in Encarta,

       and is caused by an incompatible version of the Windows video

       driver. To correct it, exit Windows, and recopy the driver from the

       application CD-ROM by typing the following three lines at an MS-

       DOS prompt, and pressing ENTER after each line.

          cd\windows

          cd system

          copy d:\encarta\mciavi.drv

       NOTE: You must exit Windows entirely to complete this

       successfully. Do not run MS-DOS Prompt from within Windows

       to do this.

       Choose YES when you are prompted to overwrite the existing

       version. You may now restart Windows and play the Encarta videos

       without error.

KBCategory: kbother kbfasttip kbmm

KBSubcategory:

Additional reference words: mmtitles gp fault gfp


Compressed Audio Doesn't Play on Sound Blaster Card

Article ID: Q106549

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Ancient Lands for Windows, version 1.0

 - Microsoft Art Gallery for Windows, version 1.0

 - Microsoft Asimov's Complete Robot for Windows, version 1.0

 - Microsoft Bookshelf for Windows, 1993 and 1994 editions

 - Microsoft Cinemania, 1994 edition

 - Microsoft Complete Baseball, 1994 edition

 - Microsoft Complete Basketball, 1994 edition

 - Microsoft Creative Writer for Windows, version 1.0

 - Microsoft Dangerous Creatures, vesion 1.0

 - Microsoft Dinosaurs for Windows, version 1.0

 - Microsoft Encarta, 1993, 1994 and 1995 editions

 - Microsoft Fine Artist for Windows, version 1.0

 - Microsoft Musical Instruments for Windows, version 1.0

 - Microsoft Multimedia Mozart for Windows, version 1.0

 - Microsoft Multimedia Schubert for Windows, version 1.0

 - Microsoft Multimedia Stravinsky for Windows, version 1.0

 - Microsoft Multimedia Strauss for Windows, version 1.0

 - Microsoft Sound Bits (all collections), version 1.0

---------------------------------------------------------------------

SYMPTOMS

========

Compressed audio clips may fail to play if you are using a Sound

Blaster 16 or Sound Blaster 16 ASP sound card. For example, you may

not be able to play any sounds in Dinosaurs, but the Dinosaur movies

may play correctly. The pronunciations in Bookshelf and Encarta may

not play at all, and you may not be able to play any audio in Musical

Instruments.

The following behaviors may be exhibited:

 - Stuttering sounds

 - General Protection (GP) faults

 - Static

 - No sound

 - Computer stops responding (hangs)

 - System abruptly exits Windows and returns to MS-DOS

 - A "No ROM Basic" error message will occur when starting application

CAUSE

=====

On some machines, the DMA controller on the motherboard does not function

properly during high DMA transfer.  High DMA transfer on such machines

might corrupt the data in the main memory and cause the system to hang or

encounter a parity error.

The Microsoft Audio Compression Manager (MSACM) checks to determine the

best level of audio that your system is capable of producing. If your card

is capable of 16-bit audio, the ACM allows applications to play 16-bit

audio. Normally, the MSACM only passes sounds as 8-bit audio if that is the

best the card is capable of producing.

The Sound Blaster 16 and 16 ASP cards use two DMA channels: one for

8-bit audio and one for 16-bit audio. However, some computers cannot

successfully play 16-bit audio when using these cards. Unfortunately,

the MSACM does not detect this situation, and continues to pass sounds

as 16-bit audio. If your system is unable to use the 16-bit DMA

channel on the Sound Blaster card, the sound does not play at all.

For more information about Sound Blaster cards and about this problem,

contact Creative Labs technical support at (405) 742-6622.

RESOLUTION

==========

To avoid this problem, you must disable 16-bit audio by switching both

DMA channels to 8-bit audio. You must change this setting in both of

the following two places:

 - The Drivers dialog box in the Windows Control Panel

   -and-

 - The SBCONFIG.EXE configuration program included with the Sound

   Blaster cards

   NOTE: Instead of running this program, you can change the Sound

   Blaster settings directly by modifying your AUTOEXEC.BAT file. To do

   so, modify the SET BLASTER line in the AUTOEXEC.BAT file to make the

   H parameter match the D parameter.

To change the settings, follow these steps:

1. Choose the Drivers icon in the Windows Control Panel.

2. Select the Sound Blaster 16 Wave/Midi driver and choose Setup.

3. Under the HDMA setting, set the selection to DMA.

4. Choose OK. Choose Do Not Restart Windows Now.

5. Exit Windows.

6. At the MS-DOS prompt, switch to the SB16 directory and run

   SBCONFIG.EXE.

7. Follow the instructions provided by this configuration program. It

   assists you in selecting and testing the following variables:

       Variable              Select

       ----------------------------

       Base I/O port         Autoscan

       MidiPort address      Autoscan

       DMA interrupt         Current

       8-bit DMA             Current

       16-bit DMA            Use 8-bit DMA

   After you have finished making these selections, the SBCONFIG

   program will restart your computer.

8. Restart Windows.

All compressed audio should now play correctly.

NOTE: Versions 3.02 and later of the Sound Blaster 16 Driver Set has

changed the way the HDMA setting is modified. You may find that when the

Sound Blaster wave driver is selected in the Drivers dialog box in Control

Panel that the only information listed is a version number. You can

manually change the Sound Blaster 16 HDMA setting by modifying three files

as follows.

IMPORTANT: The following instructions discuss modifying your AUTOEXEC.BAT,

SYSTEM.INI, and CONFIG.SYS files. Updates can be made by opening the files

in a text editor such as Notepad.

1. Modify the SET BLASTER line in AUTOEXEC.BAT so the H value matches

   the D value. For example:

      Set Blaster= A220 D1 I5 H5 T3 is modified to

      Set Blaster= A220 D1 I5 H1 T3

2. In the SYSTEM.INI file, found in the Windows directory, edit

   the "HDMAChannel=" line in the [SNDBLST.DRV] section so the value

   equals the value found in the "DMAChannel=" line. For example:

      DMAChannel=1 and HDMAChannel=5 is modified to

      DMAChannel=1 and HDMAChannel=1

3. In the CONFIG.SYS file, modify the Device=C:\SB16\CTSB16.SYS line so

   that the "H" parameter matches the "D" Parameter. For example:

      Device=C:\SB16\CTSB16.SYS /Unit=0/Blaster=A:220 I:5 D:1 H:1

4. Restart your machine, and the new HDMA settings will be complete.

MORE INFORMATION

================

You can also make these changes without running the SBCONFIG program.

Instead, you can change the Sound Blaster settings by modifying your

AUTOEXEC.BAT file. To use this workaround, follow steps 1 through 5

above, then modify the SET BLASTER line in the AUTOEXEC.BAT file to

make the H parameter match the D parameter.

For example, change

   SET BLASTER=A240 I2 D1 H7 P330 T6

to:

   SET BLASTER=A240 I2 D1 H1 P330 T6

After restarting and starting Windows again, you should be able to

play compressed audio successfully.

Channels Used by Sound Blaster 16 Cards

---------------------------------------

   8-bit ("DMA")   0, 1, 2, or 3

   16-bit ("HDMA")   5, 6, or 7

Sound Blaster is manufactured by Creative Technology Ltd., a vendor

independent of Microsoft; we make no warranty, implied or otherwise,

regarding this product's performance or reliability.

KBCategory: kbbuglist kbmm

KBSubcategory:

Additional reference words: 1994 multi media multimedia multi-media

silent doesn't play music sound soundtrack effects narration speech

pronunciation soundblaster sbp sbp16 16 sb creative writer fine artist kids

msacm


Encarta 1995: Manual Installation Instructions

Article ID: Q122474

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Encarta, 1995 edition

---------------------------------------------------------------------

SUMMARY

=======

This article provides instructions on how to manually set up Microsoft

Encarta 1995.

This installation is equivalent to the "Faster" Setup option, which

requires up to 9.7 megabytes (MB) of disk space and provides the best

performance.

The steps below assume the following:

 - Your destination directory is C:\ENCARTA.

 - Windows is in C:\WINDOWS.

 - Your CD-ROM drive is drive X.

MORE INFORMATION

================

Copying Files

-------------

1. Exit from Windows.

2. At the MS-DOS command prompt, change to the X:\AAMSSTP\MANUAL directory

   and run MANUAL.BAT by entering the following command:

      manual.bat c:\windows c:\encarta

This will copy and decompress the Compressed Audio, OLE and Video for

Windows system files.

3. Type the following command:

      ren c:\windows\system\msref1.ttf   msref2.ttf

4. Create the directory C:\WINDOWS\MSAPPS\MSINFO if it does not already

   exist.

5. Change to the directory X:\AAMSSTP and enter the following command:

      decomp -f x:\aamsstp\fonts\msref1.tt_ c:\windows\system\msref1.ttf

6. Change to the directory X:\AAMSSTP\SYSTEM and enter the following

   commands:

      decomp -f ctl3dv2.dl_  c:\windows\system\ctl3dv2.dll

      decomp -f msvidc.dr_   c:\windows\system\msvidc.drv

      decomp -f msinfo.ex_   c:\windows\msapps\msinfo\msinfo.exe

Changes to the WIN.INI File

---------------------------

Use a text editor, such as Windows Notepad, to make the following changes

to the WIN.INI file, which is located in the Windows directory:

1. Find the [mci extensions] section in the file, and add the following

   lines if they are not already present:

      AVI=AVIVideo

      MMM=MMMovie

      WAV=WaveAudio

      MID=Sequencer

2. Create a section labeled [Microsoft System Info] and add the following

   line, unless the section and line are already present:

      MSINFO=C:\WINDOWS\MSAPPS\MSINFO\MSINFO.EXE

Changes to the SYSTEM.INI File

------------------------------

Use a text editor to make the following changes to the SYSTEM.INI file,

which is located in the Windows directory:

1. Find the [Drivers] section, and add or modify lines so that

   the section appears as follows:

      MSACM.msgsm610=msgsm610.acm

      WaveMapper=msacm.drv

      VIDC.MSVC=msvidc.drv

      VIDC.RT21=indeov.drv

      VIDC.CVID=iccvid.drv

      VIDC.IV31=ir32.dll

      MSACM.msadpcm=msadpcm.acm

      MSACM.imaadpcm=imaadpcm.acm

      VIDC.MRLE=msrle.drv

      VIDC.YVU9=indeov.drv

      VIDC.IV32=ir32.dll

2. Find the [386Enh] section, and add the following lines

   if they are not already present:

     device=vshare.386

     device=dva.386

3. Find the [mci] section, and add the following lines if

   they are not already present:

    AVIVideo=mciavi.drv

    MMMovie=mcimmp.drv

Changes to the MPLAYER.INI File

-------------------------------

Use a text editor to create or modify the following sections in the

MPLAYER.INI file, which is located in the Windows directory. The sections

should appear as follows:

   [Options]

   MMMovie=61

   [Devices]

   MMMovie=286, Microsoft Multimedia Movie Player

Changes to the ENCARTA.INI File

-------------------------------

Use a text editor to create or modify the ENCARTA.INI file, which is

located in the Windows directory. The section should appear as follows:

   [95Options]

   CodePath=C:\ENCARTA\

   SpellFile=C:\ENCARTA\encart95.lex

   InstPath=C:\ENCARTA\

   BookPath=X:\encyc95\

   DateTable=X:\encyc95\

   ShowTitleScreen=1

   IntroPlaySounds=1

   SaveWindowLayout=0

   SetBookmarkOnExit=1

   WordProcessor=C:\WINDOWS\write.exe

   JumpColor=255

   DictPath=X:\encyc95\dict\

   ShowInfo=1

Install Fonts

-------------

The Encarta Setup program installs special fonts. Perform the following

steps to install these fonts manually:

1. In the Microsoft Windows Control Panel, choose Fonts from the Settings

   menu.

2. Check the list of fonts for the following:

      Arial (TrueType)

      MS Reference 1 (TrueType)

      MS Reference 2 (TrueType)

      Phonetic

      Symbol (TrueType)

   If any of the above fonts are not in the list, note which ones and

   continue with step 3.

3. Choose the Add button.

4. In the Add Fonts dialog box, from the Directories list, select the

   C:\WINDOWS\SYSTEM subdirectory.

5. Select the missing fonts and then choose the OK button.

NOTE: You can make multiple selections by holding down the CTRL key while

you click each font.

Register OLE Information

------------------------

1. From the File menu in the Program Manager, choose Run.

2. Type the following commands, choosing OK after each line:

      regedit x:\encarta\encarta.reg

      regedit c:\windows\mplayer.reg

      regedit c:\windows\system\cleanup.reg

      regedit c:\windows\system\ole2.reg

   NOTE: If the operation is successful, the following message is

   displayed:

      Registration Info Editor

      Information in <filename> has been successfully

      registered in the registration database.

      Choose OK.

Create the Encarta Program Group in Program Manager

---------------------------------------------------

1. In Program Manager, create a new group called "Microsoft Multimedia" (if

   it does not already exist).

   a. From the File menu in the Program Manager, choose New.

   b. Select New Program Group and choose OK.

   c. In the Program Group Properties dialog box, type "Microsoft

      Multimedia" (without the quotation marks) in the Description field

      and choose OK.

2. Create the following two items in the Microsoft Multimedia group.

   To create an item, choose New from the Program Manager File menu,

   then select Program Item and choose OK. Copy the information

   into the fields of the Program Item Properties dialog box, then

   choose OK:

   Item 1:

   Description:     Microsoft Encarta '95

   Command Line:    C:\ENCARTA\ENCART95.EXE

   Item 2:

   Description:     READ ME: Encarta Tips

   Command Line:    WRITE.EXE X:\README.WRI

Restart Windows

---------------

After restarting, the manual installation is complete.

KBCategory: kbmm kbusage kbsetup kbmm

KBSubcategory:

Additional reference words: 1995 multi media multimedia multi-media


Encarta 1995: Summary of Video Issues and Resolutions

Article ID: Q122472

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Encarta, 1995 edition

---------------------------------------------------------------------

SUMMARY

=======

Encarta 1995 is subject to the following video limitations. This article

includes problems and solutions, plus additional references when available.

MORE INFORMATION

================

Video driver       Problem                     Resolution

----------------------------------------------------------------------

S3 64K             Poor display with videos.   Use 256-color mode.

Orchid Fahrenheit  "Not Present Fault"         Contact Orchid for

4.3 driver         when playing animations.    driver update. (Version

                                                4.81 is released but

                                               not tested.)

Cirrus Logic 64K   Videos hang in              Use 256 colors or

                   Zoom by 2 mode.             disable the Zoom by 2

                                               mode in the Drivers area

                                               of Control Panel.

TIGA               GP fault in TIGATC.DRV      Use the TIGA 256-color

16-million-        when playing animations.    driver.

color driver

ET4000 > 256       Causes animations to         Upgrade the drivers to

Older (1992)       crash when loading           VGA4AHX.DRV (9/14/93)

                                                or later, or use the

                                                256-color drivers.

ATI Ultra          Causes Encarta to hang       Obtain a driver update

and UltraBig       when accessing flyout 3/94,  from ATI; or, for a

Older (1992)       menus over a watermark.      short-term fix, add

                                                the following line in

                                                the [95Options]

                                                section of the

                                                ENCARTA.INI:

                                                nowatermark=1

Paradise VGA       Corrupted text display       Use SVGA.DRV provided

256 drivers        when scrolling.              with Windows for Workgroups

                                                3.11 or the MSDL. (There

                                                are no more recent versions

                                                available from Paradise or

                                                Western Digital.)

ATI Mach           GP fault in Fractal          No fix.

drivers            InterActivity.

All 16-color       *Slow user interface         256-color drivers are

drivers            activities.                  REQUIRED, as stated on

                                                the box.

*This is due to user-interface dithering. For example, in the Pinpointer,

when you click the time filter button you have to wait 15 or more seconds

for the DIBS to dither themselves before the filter flies out.

For additional information about company names and phone numbers, please

see the following article(s) in the Microsoft Knowledge Base:

   ARTICLE-ID: Q65416

   TITLE     : Hardware and Software Third-Party Vendor List, A-K

   ARTICLE-ID: Q60781

   TITLE     : Hardware and Software Third-Party Vendor List, L-P

KBCategory: kbmm kbprb kbdisplay kbmm

KBSubcategory:

Additional reference words: 1995 multi media multimedia multi-media picture

graphic graphics videos err msg errors error message messages graph movie

animation protection fault


Sound Boards and Compressed Audio Support

Article ID: Q112715

---------------------------------------------------------------------

The information in this article applies to these applications that

use the Microsoft Audio Compression Manager to produce sounds:

 - Microsoft Art Gallery for Windows, version 1.0

 - Microsoft Bookshelf, 1993 and 1994 editions

 - Microsoft Cinemania, 1994 edition

 - Microsoft Dinosaurs for Windows, version 1.0

 - Microsoft Encarta, 1993 and 1994 editions

 - Microsoft Multimedia Mozart for Windows, version 1.0

 - Microsoft Multimedia Schubert for Windows, version 1.0

 - Microsoft Multimedia Stravinsky for Windows, version 1.0

 - Microsoft Musical Instruments for Windows, version 1.0

 - Microsoft SoundBits (All Collections) version 1.0

 ---------------------------------------------------------------------

SUMMARY

=======

This article lists various sound cards, and includes each sound card's

name, its manufacturer, and the manufacturer's phone number. It also

indicates if the sound card supports compressed wave audio.

In the following list, these abbreviations are used:

Abbreviation   Definition

------------   ----------

Sys            Systems

Prod           Products

Comp           Computer

SOUND CARD LIST

===============

                                                           Compressed

                                                Phone         Audio

Company                 Model                   Number      Supported?

--------------------------------------------------------------------

Acer America            Acer PAC Magic          408-432-6200  yes

ACS Computer            Futura 16               415-875-6633  yes

Actix Sys               Lark                    408-986-1625  yes

Actix Sys               Prostar FX              408-986-1625  yes

Addtech Research        Sound Pro II            510-623-7583  yes

Advanced Gravis         Ultrasound              604-431-5020  no

Advanced Gravis         Ultrasound Max          604-431-5020  yes

AITech International    Audio/Video Blender     510-226-8960  no

AITech International    Audio Show              510-226-8960  yes

Alpha Systems Lab       Cyber Audio Pro         714-252-0117  yes

Antex Electronics       Z1                      310-532-3092  yes

Antex Electronics       Z1e                     310-532-3092  yes

Aztech Labs             Sound Galaxy Basic 16   510-623-8988  playback

                                                              only

Aztech Labs             Snd Galaxy Pro 16 Extra 510-623-8988  playback

                                                              only

Best Data Products      ACE 5000                818-773-9600  yes

Best Data Products      Soniq Sound             818-773-9600  no

Calypso Micro Products  Audio Magician          403-379-9494  yes

Calypso Micro Products  Audio Magician 3D       403-379-9494  yes

Cardinal Technologies   Digital Sound Pro 16    717-293-3000  yes

Cardinal Technologies   Digital Sound Pro 16+   717-293-3000  yes

Creative Labs           SoundBlaster 16 Basic   408-428-6600  yes

Creative Labs           SoundBlaster 16 MultiCD 408-428-6600  yes

Creative Labs           SoundBlaster 16 SCSI-2  408-428-6600  yes

Criterion Computer      Sound Genie             510-657-3898  yes

Criterion Computer      Sound Genie Pro         510-657-3898  no

Diamond Computer Sys    SonicSound              408-736-2000  yes

Diamond Computer Sys    SonicSound LX           408-736-2000  yes

DSP Solutions           Port-Able Sound Plus    415-494-8086  yes

Echo Speech             Echo DSP                805-684-4593  yes

Ensoniq                 Soundscape              800-942-0096  yes

Focus Information Sys   2-the-Max Music Maker   510-657-2845  no

Focus Information Sys   2-the-Max Snd Media Pro 510-657-2845  no

Genoa Systems           Audioblitz Stereo 16+,  408-432-9090  yes

                        Mo.A3300

Genoa Systems           Audioblitz Stereo 16+,  408-432-9090  yes

                        Mo.A3400

IBM                     M-Audio                 800-887-7771  yes

ImagiMedia              Audio Image 16          408-453-9911  no

Jovian Logic            Sonia                   510-651-4823  yes

KYE International       SoundMaker 16           909-923-3510  no

Logitech                SoundMan 16             510-795-8500  no

Logitech                SoundMan Wave           510-795-8500  yes

Media Innovations       Powermedia              408-954-0611  yes

Media Magic             DSP 16                  512-339-3500  no

Media Magic             DSP 16 Plus             512-339-3500  no

Media Magic             ISP 16                  512-339-3500  no

Media Vision            Pro Audio 16 Basic      510-770-8600  yes

Media Vision            Pro Audio-Spectrum 16   510-770-8600  yes

Media Vision            Pro AudioStudio 16      510-770-8600  yes

Mediatrix Peripheral    Audiotrix Pro           819-563-6722  yes

Microsoft               Windows Sound System    206-882-8086  yes

Midi Land               Concurrent Sound Card   909-595-0708  yes

Midi Land               MidiWin                 909-595-0708  yes

Multiwave Innovation    Audioware Platinum 16   408-379-2900  yes

New Media Corporation   WAVjammer               714-453-0100  no

Omni Labs               Audio Master            415-788-1345  no

Orchid Technology       GameWave 32             510-683-0300  yes

Orchid Technology       SoundWave 32            510-683-0300  yes

Reveal Computer Prod    SC600                   800-473-8325  yes

Roland                  RAP-10/A+               213-685-5141  no

Sigma Designs           WinSound 16             510-770-0100  no

Sound Minds Technology  ITL1600                 408-374-7070  no

Toptek Technology       Golden Sound Pro 16     818-960-9211  yes

Toptek Technology       Golden Sound Pro 16 +   818-960-9211  yes

Turtle Beach Systems    Multisound Monterey     717-767-0200  yes

Vision Enhancements     Vision Sound Solution   602-265-5665  yes

Wearnes Technology      Beethoven ADSP-16       408-456-8838  no

                        Sound Card

The products included here are manufactured by vendors independent of

Microsoft; we make no warranty, implied or otherwise, regarding these

products' performance or reliability.

KBCategory: kbother kbmm

KBSubcategory:

Additional reference words: wss multi media multimedia multi-media MSACM

MSACM.DRV MSADPCM.ACM Creative Writer 1.0 Fine Artist 1.0


Contents of the Encarta 1995 README.WRI File (Part 1)

Article ID: Q122466

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Encarta, 1995 edition

---------------------------------------------------------------------

SUMMARY

=======

This article contains the first part of the README.WRI file that comes with

Microsoft Encarta 1995 edition.

To view the second portion of README.WRI, please see the following

article(s) in the Microsoft Knowledge Base:

   ARTICLE-ID: Q122467

   TITLE     : Contents of the Encarta 1995 README.WRI File (Part 2)

MORE INFORMATION

================

Microsoft Encarta, 1995 Edition - README

----------------------------------------

Microsoft Encarta Tips:

This document contains that will help you get the most out of Encarta and

your system.

To read this file on-screen, use the Page Down and Page Up keys on your

keyboard. You can print the file by choosing the Print command from the

File menu.

Sending suggestions, content enhancements, and errors

If you have suggestions for features you would like to see in future

editions of Encarta or comments about the current version, please send them

to:

     Encarta Program Manager

     Consumer Division

     Microsoft Corporation

     1 Microsoft Way

     Redmond, WA  98052-6399

     FAX: (206) 936-7329

     Internet:  mswish@microsoft.com

Comments about errors, comprehensiveness, or validity of information

presented are welcome. Please send these comments by FAX, U.S. Mail, or

E-mail.

Table of Contents

-----------------

Section    Description

1.         Problems During Setup

2.         Encarta and Windows Performance Issues

3.         Video Cards and Display Problems

4.         Audio Problems

5.         CD-ROM Problems

6.         Word Processors and Encarta

7.         Running Encarta on Windows NT

8.         Using Encarta with Microsoft Works 3.0 for Windows

9.         Mouse Cursor Problem

10.        Credit Information

11.        General Multimedia Information

NOTE: Sections 5-11 are found in a separate Knowledge Base article.

1.  Problems During Setup

Because Encarta installs system files that may be shared with other

applications, it is best to shut down other applications before setting up.

If Setup is interrupted by a loss of power, a power surge, or some other

unexpected incident, then restart Windows before you run Setup again.

Refer to your Encarta User's Guide for minimum system requirements.

2.  Encarta and Windows Performance Issues

There are several ways to make Encarta run faster. Many of the methods

described below are general tips to improve the performance of any Windows

application. Consult your Windows manual for more details.

Microsoft Encarta uses your computer's memory (RAM) to display pictures and

play animations and sound. If Encarta runs slowly or you see out-of-memory

errors, Encarta may not have enough memory. Below are some tips to make the

best use of your available memory.

* Close all applications that you are not using.

* Set up a permanent Windows swap file.

    Windows works best when there is hard disk space allocated for

    swapping a file into or out of your computer's memory. To set up

    a permanent Windows swap file on your hard disk, open the Control

    Panel (usually in the "Main" program group of Program Manager),

    and click the icon "386 Enhanced."  Then use the "Virtual Memory"

    button to see if your current swap file is temporary or permanent,

    to check the size of the current swap file, and to make changes.

    Windows usually creates a temporary swap file by default, but if

    your disk is full or fragmented, this temporary file can become

    unavailable. If you can, make the size of the permanent swap file

    at least 4096KB.

    Look at the Help menu of the Windows Control Panel or in your

    Windows documentation for more information.

* Defragment or optimize your hard disk by running a defragmentation

  program.

    For example, MS-DOS 6.0 includes a utility called Microsoft

    Defrag. Some other popular utilities are PC Tools, Norton

    Utilities, and Mace Utilities.

* Add more RAM (memory) to your computer.

    You can determine how much memory is available by starting MS-DOS,

    typing "mem" and pressing ENTER. This starts a program that will

    tell you how much memory you have. You need at least 4 megabytes

    (sometimes listed as 4096 kilobytes or KB) of RAM, and 8 megabytes

    is recommended.

* Add a cache to your CD-ROM drive.

    SmartDrive in MS-DOS 6.2 and utilities like Norton Speedcache+ can

    significantly improve the performance of CD-ROM products by

    helping eliminate unnecessary seeks and reads.  If you have an

    older or slow CD-ROM drive, the performance difference is very

    noticeable.

For more details on improving performance, consult your Windows and CD-ROM

manuals or see the tips in your Encarta user's guide.

3. Video Cards and Display Problems

Encarta 95 will not run properly in 16-color mode. The standard VGA driver

that comes with Windows and almost all video cards can show only 16 colors.

However, unless you have a VGA-only video card or monitor, you can change

to a higher color mode. For example, you can change to a driver that will

display 256 colors. Your system may already have a driver installed that

displays 256 colors or more. For instructions on how to determine what

video driver you have installed, and on how to install or change drivers,

see Help within Windows Setup. Click the Windows Setup icon, usually

located in the Main group in the Windows Program Manager.

In some situations, Encarta may encounter video display problems when using

high resolution video drivers from various video card manufacturers. The

problems include:

- Maps or illustrations in the article text appear grainy or flawed

- Animations break up or do not display at all

- Videos display garbled images or crash Encarta

There are several things you can do if you encounter problems like this:

* Obtain updated drivers from your video card manufacturer

    Most problems can be fixed by obtaining new drivers from your

    video card manufacturer. Contact the manufacturer of your video

    card to determine if there are newer versions available.  Their

    phone number should be in the manuals that came with your video

    card or personal computer. Another option for obtaining updated

    drivers is the Microsoft Download service, an electronic bulletin

    board that can be accessed via a modem at (206) 936-MSDL

    (206-936-6735).

* Change to a different display mode

    An alternative to obtaining a new or updated display driver is to

    change your video mode to a standard video mode such as 640 x 480

    resolution with 256 colors.

Special Note: USING ENCARTA 1995 WITH ATI VIDEO CARDS

If you are using an ATI Ultra driver, specifically the drivers ULTRA.DRV or

ULTRABG.DRV, Encarta may "freeze" while running. If this happens, you will

get no error message, and will have to use the Ctrl-Alt-Delete keys to

close Encarta and return to Windows. The solution to this problem is to get

a newer driver from ATI (see below for how to contact ATI). A temporary

workaround is to add the following line to your ENCARTA.INI file:

       NoWatermark=1

To add this line, use Notepad to edit your ENCARTA.INI file. Add the line

under [95Options]. ENCARTA.INI is found in your \windows directory. This

line will prevent Encarta's "Watermarks" from being drawn, which will

remove the source of the failure. Once you install new drivers, you can

remove this line from the INI file.

If you are using an ATI video card and a "mach" video driver (mach8 or

mach32) as your Windows display driver*, the Device Bitmaps setting for the

video card must be set to "Off". This enables the animations in Encarta to

run properly. To check/change this setting, do the following:

    1.Launch the Mach FlexDesk Control Panel by double-clicking the

      "mach FlexDesk Control Panel" icon usually found in the "mach

      Utilities" program group in Program Manager. The "mach

      Utilities" group is created when you run the ATI mach video

      driver setup program.

    2.Click the Advanced button.

    3.Make sure "Device Bitmaps" is set to "Off", or set it to "Off"

      if it is not.

      (if the Advanced dialog box has no "Device Bitmaps" setting,

      read below on changing the setting through your WIN.INI file)

    4.Click OK to close the FlexDesk Advanced Settings.

    5.Click OK to close the FlexDesk Control Panel.

You will need to restart Windows for the changes to take effect.

If the Advanced dialog box has no "Device Bitmaps" setting, you will have

to make the change by altering your WIN.INI file. You can do this by

running Notepad, which is normally located in the Accessories group in

Program Manager. Open the file WIN.INI which can be found in your windows

subdirectory. With the cursor placed at the top of the file, search for the

word "devicebitmap" (do not enter the quotation marks, do not use any

spaces). To search, select "Search" then "Find". You should find a line

that reads, "devicebitmap=on". Change it to "devicebitmap=off" and save the

file. You will need to restart Windows for the change to take effect.

*You can verify the Windows Display driver selection by launching the

Windows Setup icon found in the Main program group of the Windows Program

Manager.

*Also, if the ATI Crystal Fonts option is turned on, Encarta may not

display the correct colors. We suggest turning this option off if you are

running in 256 color mode and are experiencing color problems.

For information about ATI video cards or the ATI installation utility

referred to above, contact ATI Technical Support at (905) 882-2626.

4. Audio Problems

The following are some suggested solutions for common problems with playing

audio in Encarta.

--------------------------------------------------

SOUND DOES NOT PLAY AT ALL

--------------------------------------------------

1. Check the volume.

2. If the volume is turned up and you still hear no sounds, something

    may be wrong with your audio card installation. Check to see that

    the audio card software is installed correctly and reinstall it if

    necessary.  For further details, see the section below "MAKING

    SURE THE SOUND CARD IS INSTALLED PROPERLY"

3. If the software is installed correctly, the audio card may need to

    be pressed more securely into its slot or have a jumper setting

    changed on the audio card.

4. If you have both an audio card and special software that bypasses

    the audio card to play sounds through the PC speaker, we suggest

    you remove or disable the special software (the PC speaker

    driver). Encarta requires an MPC-compatible audio; it is not

    meant to run with just the PC internal speaker or any combination

    of that speaker and special software.

----------------------------------------------------------------------

SOUND PLAYS BUT IS DISTORTED OR "FUZZY"

----------------------------------------------------------------------

Sound distortion is often caused by sending a higher volume or amplitude of

sound than the speakers are able to handle. Also, if the volume control on

your audio card is set too high it may cause distortion from the amplifier

on the audio card. Sometimes lower quality speakers will distort at a lower

volume than better speakers will (compare a clock radio speaker to a big

stereo system; the stereo speakers can play much louder with no

distortion). For example, if the volume for your audio card or "WAVE file

output" is set to near its maximum it will produce distortion just like a

radio with the volume turned up too high. To learn how to change your audio

card settings, check the manuals that came with your audio card. Changing

the volume settings is normally done with either a volume dial on the back

of your audio card (in the rear of your computer where the speakers plug

in) or with a program that is often called a "mixer" that is usually

installed in the Windows Control Panel of the Main program group. Some

audio cards use both types of controls and they must both be adjusted.

Another possible cause is that you are using a 16-bit sound card set to a

lower Direct Memory Access (DMA). Sounds that appear scratchy while using a

low DMA will sound better using an upper DMA. In the case of the Media

Vision Pro Audio 16 soundcard, a DMA setting of 7 will correct any scratchy

sounds. To change the DMA channel you will have to go to the Windows

Control Panel and select drivers. In the drivers section select the sound

card driver and choose setup. You should be able to select a higher DMA

setting here. If the driver will not allow you to change the DMA setting

you may need to refer to your sound card manual .

--------------------------------------------------

SOUND PLAYS BUT HAS SKIPS

--------------------------------------------------

If audio breaks up or skips periodically it is usually an indication that

the CD-ROM drive does not fully meet the MPC (Multimedia PC) specification

for the Data Transfer Rate. The MPC specification states that the CD-ROM

drive needs to be capable of transferring data at a rate of 150 KB per

second while utilizing 40% or less of the CPU. You can continue to use your

CD-ROM drive to run Encarta, but will continue to experience this

choppiness in audio and animation clips.

-------------------------------------

SOUNDS ARE CUT OFF

-------------------------------------

Most audio cards can play only one sound at a time; therefore, other sound-

producing programs could interrupt the sounds from Encarta. Some sound

producing programs may take over the audio capability and prevent other

Windows programs from being able to make sounds. If you suspect you have

such a program do not run it at the same time as Encarta.

----------------------------------------------------------------------

ERROR MESSAGE:  "NO WAVE DEVICE THAT CAN PLAY FILES..."

----------------------------------------------------------------------

If you get the error message "No wave device that can play files in the

current format is installed. Use the drivers option to install the wave

device." when trying to play some sound clips or dialogues, then the

Microsoft audio compression manager and drivers may not be installed

correctly. There are 2 files in your Windows system directory that need to

be up to date. You can compare the files MSACM.DRV and MSADPCM.ACM to those

located on your Encarta CD. If these files are current, then you will want

to make sure that your SYSTEM.INI file contains the right information. You

can open the SYSTEM.INI in Notepad or any text editor. Make sure that the

following sections and section entries appear:

[Drivers]

wavemapper=msacm.drv

[MSACM]

install=msadpcm.acm

------------------------------------------------

ANTHEM VOLUME IS TOO LOW

------------------------------------------------

When playing anthems in Encarta you may here softer sounds than when

playing other audio. To increase the sound level, you need to adjust your

mixer settings. To do this you must first locate your mixer. It should be

in the group where your sound software is loaded. Refer to your audio

card's software manual for the exact location.

Once you find and run the mixer you can independently raise and lower the

levels of the different types of sound. For example you can turn up wav

audio and turn down the CD-audio. To get the anthems to play louder, turn

up the midi setting

---------------------------------------------------------------------

AUDIO DOES NOT PLAY DURING ANIMATIONS

---------------------------------------------------------------------

If you install Encarta from a network using UNC path names, the animation

audio will not play. An example of a UNC path name is "\\netloc\encarta".

When you install from a network location, you should use File Manager to

connect to the network drive, and install using the drive letter assigned

for that connection, rather than the UNC path name. For instructions on

using a drive connection, see Help within the Connect Network Drive dialog

box found under the Disk menu in File Manager.

----------------------------------------------------------------------

ERROR WHEN YOU PLAY AUDIO YOU'VE COPIED TO ANOTHER APPLICATION

----------------------------------------------------------------------

If you receive an error message when you try to play audio that you've

copied to another application, you may have one of the following problems.

     1. If you have run the software package called Sound Impressions

        since you copied the audio, you need to run Sound Recorder,

        which can usually be found in the Accessories group in Program

        Manager. Sound Impressions makes changes to your system that

        running Sound Recorder will repair. Simply start Sound

        Recorder and, once it is open, close it.

     2. If you have removed the file SOUNDREC.EXE from your windows

        subdirectory, you need to replace it in order to hear the

        copied audio clips. If you do not have a copy of the file

        elsewhere, you will need to re-install Windows. Consult your

        Windows manual for more information.

----------------------------------------------------------------------

MAKING SURE THE SOUND CARD IS INSTALLED PROPERLY

----------------------------------------------------------------------

  1. Check to see that you can play MIDI from MS-DOS. Most sound

     cards come with a test utility or an MS-DOS program for playing

     MIDI or testing the card configuration. If MIDI does not work

     with these then the MIDI will not work in Windows either.

  2. Verify Port and IRQ settings by looking at the sound card and

     comparing the way it is set up to the way that the audio card

     software thinks it is set up. The audio card manual should

     explain how to configure the audio card settings.

  3. Make sure the sound card does not conflict with other hardware.

     This is done by comparing the setup of the audio card with the

     setups of other cards in your computer. It is important that no

     two cards try to use the same port or IRQ. This is a common

     source of problems when you are getting no sound at all.

  4. If you have a Sound Blaster 16 sound card, and you can't hear

     sounds play, you may have to disable the 16-bit audio by

     switching the High DMA channel to match the Low DMA channel.

     Sound Blaster has utilities programs to help you do this. If

     you need to do this manually, you must change the current

     settings in both the AUTOEXEC.BAT and the SYSTEM.INI.

     COMMON SOLUTIONS TO MAKING SOUNDS PLAY:  MIDI AUDIO

----------------------------------------------------------------------

MIDI AUDIO DOES NOT PLAY IN WINDOWS OR A WINDOWS PROGRAM

----------------------------------------------------------------------

When a program that supports MIDI doesn't play the MIDI audio, it is

commonly due to one or more of the following reasons:

*  The audio card is not installed properly, does not support MIDI, or

   is conflicting with another Windows device.

*  A MIDI driver is not installed or is improperly configured.

*  The MIDI Mapper is improperly configured.

   NOTE: Before attempting any complicated troubleshooting, try

   restarting Windows or rebooting your computer and see if your

   system functions correctly.

----------------------------------------------------------------------

MIDI TROUBLESHOOTING WITH MEDIA PLAYER

----------------------------------------------------------------------

Media Player is a program that can play MIDI files. It is normally located

in the Accessories group in the Program Manager. It allows you to check the

MIDI installation in a simple way. After using the File Open command to

load a .MID file into Media Player (there should be some .MID files in the

Windows directory) press the Play button. The following message may occur:

     The current MIDI Mapper setup refers to a MIDI device that is

     not installed on the system. Use MIDI Mapper to edit the

     setup.

If this message appears, then your MIDI Mapper is not configured

properly. The first thing to do in this case is to check to see if

your MIDI Mapper configuration was changed.

1.) Look for a file called MIDIMAP.OLD in your \WINDOWS\SYSTEM

    directory. If this file exists, it means that your original MIDI

    Mapper configuration file was replaced.

2.) If you see a MIDIMAP.OLD, then rename MIDIMAP.CFG to MIDIMAP.BAK.

3.) Now rename MIDIMAP.OLD to MIDIMAP.CFG.

4.) Try playing a MIDI file in Media Player.

If this procedure fails or is inapplicable, run Control Panel (usually in

the Main group of the Windows Program Manager) and check the setup in the

MIDI Mapper.

For example, if the Ad Lib driver is installed in the Drivers part of the

Control Panel, the MIDI Mapper should be set for Ad Lib. If a different

MIDI device is installed, choose an appropriate setup for the device. For

more information on setting up the MIDI device drivers, look in the manuals

that came with your audio card.

----------------------------------------------------------------------

MAKE SURE THAT THE MIDI DRIVER IS INSTALLED

----------------------------------------------------------------------

  1. Check to see if the MIDI driver is installed by double-clicking

     the Drivers icon in the Control Panel. If the sound card is Ad

     Lib compatible, try using the Ad Lib driver that shipped with

     Windows 3.1.

  2. The Midi Sequencer command should be available in the Media

     Player's Device menu.

------------------------------------

SET MIDI MAPPER

-------------------------------------

To set the MIDI Mapper to use the Ad Lib setup:

  1. Run Control Panel.

  2. Run MIDI Mapper.

  3. Press ALT+S to show setups.

  4. Press ALT+A to move to the name field for setups.

  5. Use the UP ARROW and DOWN ARROW keys to set the name field to Ad

     Lib, and the description below the name field to "Base-level

     setup."

  6. Close the MIDI Mapper to accept this setup.

KBCategory: kbmm kbreadme kbmm

Article truncated.


MSACM 2.0: Compressed Audio Will Not Play

Article ID: Q121132

---------------------------------------------------------------------

The information in this article applies to:

- Microsoft Ancient Lands for Windows, version 1.0

- Microsoft Bookshelf for Windows for Windows, 1994 edition

- Microsoft Cinemania for Windows, 1995 edition

- Microsoft Complete Baseball for Windows, version 1.0

- Microsoft Dangerous Creatures for Windows, version 1.0

- Microsoft Explorapedia for Windows, version 1.0

- Microsoft Encarta for Windows, 1995 edition

- Microsoft Multimedia Schubert for Windows, version 1.0

- Microsoft Multimedia Strauss for Windows, version 1.0

- Microsoft Windows Sound System for Windows, version 2.0

---------------------------------------------------------------------

SYMPTOMS

========

Compressed audio will not play, or you may receive the following error

message, if Microsoft Audio Compression Manager (MSACM) is not

correctly installed:

   No wave device that can play files in the current format is

   installed. Use the Drivers option to install the wave device.

NOTE: This article applies to those applications that use MSACM

version 2.0 only. For information about applications that use MSACM version

1.0, please see the following article(s) in the Microsoft Knowledge Base:

   ARTICLE-ID: Q100546

   TITLE     : MSACM 1.0: Compressed Audio Will Not Play

RESOLUTION

==========

If the GSM 6.10 CODEC is not installed correctly, it may prevent MSACM from

functioning properly.

Do the following to try loading the GSM 6.10 CODEC again:

1. Open Control Panel and run the Drivers icon. Select the Microsoft GSM

   6.10 Audio CODEC and choose the Remove button.

2. In File Manager, delete MSGSM610.ACM from the WINDOWS\SYSTEM

   directory.

3. Open SYSTEM.INI in a text editor such as Notepad.

4. Remark out MSACM.msgsm610=msgsm610.acm from the SYSTEM.INI file by

   typing ";" (without the quotation marks) in front of this line. For

   example:

      ; MSACM.msgsm610=msgsm610.acm

5. Remark out the [msacm.msgsm610] section of the SYSTEM.INI file by

   typing ";" (without the quotation marks) in front of this line. For

   example:

      ; [msacm.msgsm610]

      ; MaxRTDecodeSamplesPerSec=11025

   Save your changes to SYSTEM.INI and close it.

6. Uninstall Bookshelf 1994 by running Setup from the Bookshelf CD.

7. Reinstall Bookshelf 1994.

If this does not correct the problem, use the following steps to verify

that MSACM is installed correctly:

1. Check the Drivers option in Control Panel for the following

   installed drivers:

      Microsoft ADPCM Codec V2.00

      Microsoft GSM 6.10 Audio CODEC

      Microsoft IMA ADPCM Codec V2.00

      Microsoft Sound Mapper V2.00

2. From MS-DOS, copy the following files from the appropriate directory

   on the CD to the Windows SYSTEM subdirectory on the hard drive:

      ACMCMPRS.DLL

      IMAADPCM.ACM

      MSACM.DLL

      MSACM.DRV

      MSADPCM.ACM

      MSGSM610.ACM

   If prompted, replace any currently installed versions of those

   files. This will also verify that compatible versions of MSACM

   are installed.

   NOTE: Check your Windows directory and Windows SYSTEM subdirectory to

   ensure that there are not multiple copies of MSADPCM.ACM, MSACM.DRV

   and MSACM.DLL.

3. Verify the following entries in the SYSTEM.INI file:

      [Drivers]

      WaveMapper=MSACM.DRV

      MSACM.msadpcm=MSADPCM.ACM

      MSACM.imaadpcm=IMAADPCM.ACM

      MSACM.msgsm610=MSGSM610.ACM

   NOTE: Only certain drivers are needed to play certain types of

   compressed audio.

4. Run Sound Mapper from Control Panel and assign the following drivers

   and priorities:

      Priority     Driver

      --------     ------

      1            Microsoft PCM Converter

      2            Microsoft ADPCM CODEC

      3            Microsoft IMA ADPCM CODEC

      4            Microsoft GSM 6.10 Audio CODEC

   Make sure that none of the drivers are marked as "(disabled)".

5. From Sound Mapper, configure the Microsoft IMA ADPCM CODEC and

   Microsoft GSM 6.10 Audio CODEC drivers by using the following steps:

   a. Select the Microsoft IMA ADPCM CODEC driver.

   b. Choose Configure...

   c. Choose Auto-Configure.

   d. Choose OK.

   e. Repeat these steps for the Microsoft GSM 6.10 Audio CODEC driver.

6. Verify that the MSACM.INI file has the correct settings.

   Below is an example of the MSACM.INI:

      [Priority]

      Priority1=1, MS-PCM, Microsoft PCM Converter

      Priority2=1, MS-ADPCM, Microsoft ADPCM CODEC

      Priority3=1, Microsoft IMA ADPCM, Microsoft IMA ADPCM Codec

      Priority4=1, Microsoft GSM 6.10, Microsoft GSM 6.10 Audio CODEC

   A driver with a priority set to 0 will play no sound or will cause

   the "No wave device that can play files in the current format...."

   error message to be displayed. To correct the problem, set each line

   to = 1.

KBCategory: kbusage kberrmsg kbmm

KBSubcategory:

Additional reference words: 1994multi media multimedia multi-media mmtitles


Multimedia Applications and System Drivers

Article ID: Q104415

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Ancient Lands for Windows, version 1.0

 - Microsoft Art Gallery for Windows, version 1.0

 - Microsoft Asimov for Windows, version 1.0

 - Microsoft Bookshelf for Windows, 1991, 1992, 1993, 1994 editions

 - Microsoft Cinemania 1992, 1994, 1995 editions

 - Microsoft Complete Baseball 1994 edition

 - Microsoft Complete Basketball 1994 edition

 - Microsoft Dinosaurs for Windows, version 1.0

 - Microsoft Encarta 1993, 1994 editions

 - Microsoft Musical Instruments for Windows, version 1.0

 - Microsoft Multimedia Beethoven versions 1.0, 1.0a

 - Microsoft Multimedia Mozart for Windows, version 1.0

 - Microsoft Multimedia Schubert for Windows, version 1.0

 - Microsoft Multimedia Stravinsky for Windows, version 1.0

 - Microsoft Multimedia Strauss for Windows, version 1.0

 - Microsoft Sound Bits (All Collections) version 1.0

---------------------------------------------------------------------

SUMMARY

=======

Multimedia applications use system drivers (non-video), which are installed

as part of the Windows Multimedia Extensions, and/or drivers specifically

needed by the application, which are installed by the application Setup

program.

Installed drivers of both sources are viewable in the Drivers section

of Windows Control Panel.

This article specifies drivers used by particular applications and the

sources of those drivers.

MORE INFORMATION

================

Abbreviation  Definition

------------------------

MSACM         Microsoft Audio Compression Manager

MSADPCM       Microsoft Adaptive Delta Pulse Code Modulation

MSVIDC        Microsoft Video 1 Compressor

MSVIDEO       Microsoft Video for Windows

MSAVI         [MCI] Microsoft Video for Windows

MCIMMP        [MCI] Microsoft MCI Driver for MMP

MCIWAVE       [MCI] Sound driver

MCICDA        [MCI] CD Audio driver

MIDI Seq.     [MCI] MIDI Sequencer

ICCVID        Intel Indeo (TM) Video Driver

GSM6.10       Microsoft GSM 6.10 Audio CODEC

INDEOV        Intel Indeo Video for Windows Driver

IMAADPCM      Microsoft IMA ADPCM Codec V2.00

MSRLE         Microsoft RLE Compressor

SBED          SoundBits Events Driver

SMCC          SuperMatch Cinepak Codec

SOURCE NOTE: Driver sources are noted below as Windows Multimedia

Extensions (W) or Application Setup (A).

Application    Driver(s)  Source            For Sounds

------------------------------------------------------

Ancient Lands MSACM       A                 Guided Tours

              MSADPCM                       Sound Effects

              MCIWAVE     W                 Music

                                            Pronunciations

              ICCVID      A                 Animations

              MCIAVI

              INDEOV

              MSRLE

              MSVIDC

Art Gallery   MSACM       A                 Guided Tours

              MSADPCM                       Compressed Wave

              MCIWAVE     W                 Narratives

                                            Pronunciations

Beethoven     CD Audio    W                 CD Audio

                                            Beethoven's World

                                            Pocket Guide

                                            Close Reading

              MIDI Seq    W                 MIDI

                                            Play MIDI buttons

Bookshelf     Sound       W                 Uncompressed Wave

1991 and 1992                               Pronunciations

                                            Encyclopedia

                                            Bartlett's

              MIDI Seq    W                 MIDI

                                            National Anthems

                                            Encyclopedia

Bookshelf     MSACM       A                 Compressed Wave

1993 and 1994 MSADPCM                       Pronunciations

              MCIWAVE     W

              MCIWAVE     W                 Uncompressed Wave

                                            Encyclopedia

                                            Bartlett's

              MIDI Seq    W                 MIDI

                                            National Anthems

                                            Encyclopedia

(1994 only)   GSM6.10     A                 Compressed Wave

              MCIWAVE     W                 Pronunciations

(1994 only)   ICCVID      A                 Animations and AVIs

              MCIAVI

              MSVIDC

Cinemania     MCIWAVE     W                 Uncompressed Wave

1992                                        All

Cinemania     MSACM       A                 Movie Still Dialogs

1994          MSADPCM

              MCIWAVE     W

              MSV1C       A                 Video Clips

              IICVID

              SMCC

              MSAVI

              MSVIDC

Cinemania     MSACM       A                 Dialogs (Compressed Audio)

              MSADPCM

              MCIWAVE     W

              MCIAVI      A                 Video Clips

              MSVIDC

              INDEOV

              ICCVID

              MSRLE

Complete      MSACM       A                 All Sound Effects

Baseball      MSADPCM

and           MCIWAVE     W

Complete

Basketball    ICCVID      A                 AVI-Video Clips

              MCIAVI

              MSVIDC

              INDEOV

              MSRLE

Dangerous     MSACM       A                 All Sound Effects

Creatures     MSADPCM                       Narrations

              MSWAVE      W                 Pronunciations

              ICCVID      A                 AVI-Video Clips

              INDEOV

              MCIAVI

              MSRLE

              MCIMMP

              MSVIDC

Dinosaurs     MSACM       A                 Compressed Wave

              MSADPCM                       All sounds

              MSWAVE      W

              MCIMMP      A                 AVI

              ICCVID

              MSVIDC

              INDEOV

              MCIAVI

Encarta       MIDI Seq    W                 MIDI

1993                                        National Anthems

                                            Musical Examples

              MCIAVI      A                 AVI

              MSVIDEO                       Animations

              MSVIDC

              MSACM       A                 Compressed Wave

              MSADPCM

              MCIWAVE     W

Encarta       MSACM       A                 All Pronunciations

1994          MSADPCM                       Animation Dialog

              MCIWAVE     W                 Quotations

              MIDI Seq    W                 MIDI

                                            National Anthems

                                            Musical Examples

              ICCVID      A                 AVI

              MCAVI

              MSVIDC

Encarta 1995  MSACM       A                 All Pronunciations

              MSADPCM                       Quotations

              IMAADPCM

              GSM6.10

              MCIWAVE     W

              MIDI Seq    W                 Musical Examples

                                            National Anthems

              MCIAVI                        AVIs and Animations

              INDEOV

              ICCVID

              MCIMMP

Mozart        MCIWAVE     W                 Uncompressed Wave

Schubert                                    Narratives

Stravinsky

Strauss       MCICDA      A                 CD Audio

                                            Musical Peces

              MSACM       A                 A Word from the Author

              MSADPCM                       Pronunciations

Musical       MSACM       A                 Compressed Wave

Instruments   MSADPCM                       All

              MCIWAVE     W

SoundBits     MSACM       A                 Compressed Wave

              MSADPCM                       All

              SBED

              MCIWAVE     W

This listing will change as new and updated products are released.

KBCategory: kbusage kbmm kbmm

KBSubcategory:

Additional reference words: multi media multimedia multi-media drive music

dinos Usage Dev/Drv sound video VBasic C Viewer 1.0 2.0 MediaView TBook


Compressed Audio Doesn't Play on Aztech Labs (AZI) Sound Cards

Article ID: Q119660

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Ancient Lands for Windows, version 1.0

 - Microsoft Art Gallery for Windows, version 1.0

 - Microsoft Bookshelf for Windows, 1993 and 1994 editions

 - Microsoft Cinemania for Windows, 1994 edition

 - Microsoft Complete Baseball for Windows, 1994 edition

 - Microsoft Creative Writer for Windows, version 1.0

 - Microsoft Dangerous Creatures for Windows, version 1.0

 - Microsoft Dinosaurs for Windows, version 1.0

 - Microsoft Encarta for Windows, 1993 and 1994 editions

 - Microsoft Fine Artist for Windows, version 1.0

 - Microsoft Multimedia Mozart for Windows, version 1.0

 - Microsoft Multimedia Schubert for Windows, version 1.0

 - Microsoft Multimedia Strauss for Windows, version 1.0

 - Microsoft Multimedia Stravinsky for Windows, version 1.0

 - Microsoft Musical Instruments for Windows, version 1.0

 - Microsoft Sound Bits (all collections), version 1.0

 - Microsoft Windows Sound System, version 2.0

---------------------------------------------------------------------

SYMPTOMS

========

There may be various problems playing compressed wave audio with the

following Aztech Labs (AZI) sound cards:

 - Multimedia Pro

 - NX Pro 16

 - Sound Galaxy Basic 16

 - Sound Galaxy Pro 16

These problems may include the following:

- Compressed wave audio does not play.

- After playing compressed audio, such as the opening sounds in

  Microsoft Complete Baseball, the machine may hang and an EMM

  Exception Error #6 or GP Fault error message may be displayed.

RESOLUTION

==========

According to AZI Labs, the following steps should be taken to solve the

problem:

1. Add a D=64 parameter at the end of the Device=EMM386 line in the

   CONFIG.SYS file. For example, if your EMM386.EXE file is in the DOS

   directory on drive C, you would use the following line:

      Device=C:\DOS\EMM386.EXE D=64.

2. Change the DMABufferSize setting in the [386enh] section of the

   SYSTEM.INI file to "DMABufferSize=064" (without the quotation marks).

   If the line does not exist, add it.

3. Do the following:

   a. Note the driver listed in the Wave= line in the [drivers]

      section of the SYSTEM.INI file.

   b. Find the section by that name in the SYSTEM.INI file. For

      example, if Wave=mm16.drv, find the [mm16.drv] section.

   c. Add a "SingleModeDMA=True" line (without the quotation marks) to

      this section.

4. If the driver in the Control Panel for the particular AZI card has

   separate 8-bit and 16-bit DMA settings, try setting the 16-bit to

   None.

   NOTE: Some 16-bit AZI sound card drivers do not have separate 8-bit and

   16-bit DMA settings.

5. If the problem still persists, you may need a sound driver update.

   Contact Aztech Labs to find the most recent version available for your

   particular card.

MORE INFORMATION

================

The Aztech products discussed here are manufactured by Aztech, a vendor

independent of Microsoft; we make no warranty, implied or otherwise,

regarding these products' performance or reliability.

REFERENCES

==========

Aztech Labs Sound Galaxy Support: (510) 623-8988

Aztech Labs Technical Support: (800) 886-8879

Aztech Labs BBS: (510) 623-8933

KBCategory: kbsound kbmm kbmm

KBSubcategory:

Additional reference words: multi media multimedia multi-media AZI

silent doesn't play music sound soundtrack effects narration speech

pronunciation creative writer fine artist kids mmpro mm pro

msacm


Troubleshooting CD Audio Problems in Windows 3.1

Article ID: Q99470

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1

 - All Microsoft multimedia applications that include sound

----------------------------------------------------------------------

SUMMARY

=======

There are three types of sound that can be played in Microsoft multimedia

applications: waveform, MIDI, and CD Audio. Products such as Encarta,

Dinosaurs, and Bookshelf only play waveform and MIDI. Beethoven,

Stravinsky, Mozart, and Schubert all play CD Audio and MIDI.

The following article discusses reasons for compact disc (CD) audio

failure in Windows and the troubleshooting techniques you can apply to

solve the problem.

MORE INFORMATION

================

CD Audio Does Not Play

----------------------

 1. Test whether the Media Player in Windows can play audio CDs or

    not:

    a. From the Device menu, choose CD Audio. If this option does

       not appear, refer to step 3. If you receive the error message

          There is an undetectable problem in loading the specified

          device driver

       query in the Microsoft Knowledge Base for this error message (to

       obtain more information about the error).

    b. Choose Play on the Media Player.

       If the thumb moves, but it produces no sound from the external

       speakers, plug the speakers into the front panel connections on

       the CD-ROM drive. If CD audio plays from the front of the CD-ROM

       unit but not through the sound card, then the CDA transfer cable

       is not connected or is loose. The CDA transfer cable is a short

       length of heavily shielded cable that terminates on each end with

       a four-pin connector. It is used to transfer CD audio signals from

       the CD-ROM player to the sound device, usually a sound card. (See

       Step 10.)

       If the following error message occurs

          There is a problem with your media device

       query in the Microsoft Knowledge Base for this error message (to

       obtain more information about the error).

    c. Search for multiple MPLAYER.INI files. Delete all MPLAYER.INI files

       and try steps a and b again.

    d. Use a different CD audio disc and try steps a and b again.

 2. Verify that the MSCDEX.EXE file is version 2.2 or later, and the

    device dependent driver in CONFIG.SYS file is the most current.

 3. Verify that the [MCI] CD Audio driver is loaded in the Drivers

    section of the Windows Control Panel.

 4. Verify the CD audio volume control setting in the mixer control

    panel is turned up enough to be audible.

 5. Run Windows in standard mode and perform parts a and b in step 1

    again.

 6. If standard mode is successful, try the following debug mode to

    check for problems with the 386 enhanced device drivers (especially

    non-Microsoft VDMAD.386) in the SYSTEM.INI file

       win /d:xvfs

    where x excludes all of the adapter area from the range of memory

    that Windows scans to find unused space; v specifies that the

    ROM routine handles interrupts from the hard drive controller;

    f Turns off 32-bit disk access; and s specifies that Windows should

    not use ROM address space between F000:0000 and 1 MB for a break

    point.

    If starting Windows in the above debug mode corrects the problem,

    try using each parameter individually to narrow the testing scope

    (for instance, win /d:x). Add the following lines to the SYSTEM.INI

    file depending on which parameter worked correctly:

       [386enh]

     - If x worked: emmexclude=A000-FFFF

     - If v worked: VirtualHDIRQ=off

     - If s worked: SystemROMBreakpoint=off

     - If f worked: 32BitDiskAccess=FALSE

    NOTE: x is a temporary fix. Check the hardware documentation to

    narrow the addressing.

 7. Re-expand the MPLAYER.EXE and the MCICDA.DRV files from the

    Windows disks.

    Locations of the MCI[CD Audio] driver (MCICDA.DRV):

       Windows version 3.1 disk 4 (3.5)

       Windows Version 3.1 Disk 10 (3.5 inch, 720K)

       Windows Version 3.1 Disk 5 (5.25 inch)

       Windows & MS-DOS 5 Upgrade Disk 7 (5.25)

       Windows & MS-DOS 5 Upgrade Disk 6 (3.5 inch)

       Windows for Workgroups Version 3.1 Disk 8 (5.25)

       Windows for Workgroups Version 3.1 Disk 6 (3.5)

       Windows for Workgroups 3.11 Disk 8 (5.25 inch, 1.2 MB)

       Windows for Workgroups 3.11 Disk 6 (3.5 inch, 1.44 MB)

       Windows for Workgroups Upgrade 3.11 Disk 6 (3.5 inch, 1.44 MB)

       Windows for Workgroups Upgrade 3.11 Disk 8 (5.25 inch, 1.2 MB)

 8. Install Windows into a test directory with the sound card's

    drivers and the [MCI] CD-Audio driver. Then perform parts a and

    b in step 4 again.

 9. Make sure the CD-ROM drive is capable of reading CD audio

    information (MPC-compatible CD-ROM drives should). Also, contact

    the manufacturer to ensure you are using the correct and most

    current device dependent driver.

10. Remove the CDA transfer cable and:

    a. Test for audio from the front jack on the CD player.

    b. Test by routing from the jack on front of the CD player to the

       external audio input jack on the back of the sound card. This

       will determine if there is a possible short in the CDA transfer

       cable.

11. Exit Windows and run the MS-DOS utility that came with the CD-ROM

    for playing audio CDs. Also, make sure you can change to the drive

    that contains a data CD and get a directory of files.

CD Audio Skips

--------------

For information about the CD Audio skipping, query on the following

words in the Microsoft Knowledge Base

   skips and cd

or query on:

   cd and audio and play* and driver

KBCategory: kbusage kbtshoot kbmm

KBSubcategory:

Additional reference words: 1.00 tshoot kbmm multimedia quiet multi

media multimedia multi-media music mpc kbmm sound mmtitles


Bookshelf 1994: Manual Installation Instructions

Article ID: Q114866

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Bookshelf for Windows, 1994 edition

---------------------------------------------------------------------

SUMMARY

=======

This article provides instructions on how to manually set up Bookshelf

1994.

MORE INFORMATION

================

Steps to Manually Install Bookshelf 1994

----------------------------------------

The following directions assume your hard disk drive is drive C,

that Windows is installed in C:\WINDOWS, and your CD-ROM drive is

drive D.

1. Copy D:\SYS\BSHELF93.EXE to C:\WINDOWS.

   (Note: This is not a typo; the filename is BSHELF93.EXE)

2. Copy the following files from D:\SYS to C:\WINDOWS\SYSTEM:

      MSADPCM .ACM

      MSGSM610.ACM

      MMP.DLL

      MSACM.DLL

      MSVIDEO.DLL

      ICCVID.DRV

      MCIAVI.DRV

      MSACM.DRV

      MSVIDC.DRV

3. Create a directory named BOOKS94 on drive C. For example, from

   the MS-DOS command prompt on drive C, type the following and press

   ENTER:

      md c:\books94

4. Copy the following files from D:\BS94 to C:\BOOKS94:

      BS94.EXE

      QSHELF.EXE

      MVBRKR11.DLL

      MVFS11.DLL

      QKEYSLIB.DLL

      QSHELF.HLP

5. Perform the following three steps to create a new program group

   called "Microsoft Bookshelf - 1994":

   a. From the File menu in the Program Manager, choose New.

   b. Select New Program Group and choose OK.

   c. In the Program Group Properties dialog box, enter "Microsoft

      Bookshelf - 1994" (without the quotation marks) in the

      Description field and choose OK.

6. For each item in the Program Group Table below, perform the

   following four steps to add a program item to the "Microsoft

   Bookshelf - 1994" group:

   a. From the Program Manager File menu, choose New, then

      choose OK.

   b. Enter the description and command line in the corresponding

      fields in the Program Item Properties dialog box.

   c. Choose the Change Icon button. In the Change Icon dialog box,

      enter the path to the icon file and choose OK.

   d. Choose OK.

      Program Group Table

      -------------------

      Description: Bookshelf 1994

      Command Line: C:\BOOKS94\BS94.EXE

      Working Directory: C:\BOOKS94

      Shortcut Key: None

      Icon: C:\BOOKS94\BS94.EXE

      Description: QuickShelf 1994

      Command Line: C:\BOOKS94\QSHELF.EXE

      Working Directory: C:\BOOKS94

      Shortcut Key: None

      Icon: C:\BOOKS94\QSHELF.EXE

      Description: Bookshelf 1994 ReadMe

      Command Line: NOTEPAD.EXE D:\README.TXT

      Shortcut Key: None

      Icon: C:\WINDOWS\NOTEPAD.EXE

   Go to the Startup group and repeat creating an icon for QuickShelf

   1994 with the following properties:

      Description: QuickShelf 1994

      Command Line: C:\BOOKS94\QSHELF.EXE

      Working Directory: C:\BOOKS94

      Shortcut Key: None

      Icon: C:\BOOKS94\QSHELF.EXE

7. The Bookshelf Setup program installs special TrueType fonts.

   Perform the following six steps to install these fonts manually:

   a. In the Microsoft Windows Control Panel, choose Fonts from the

      Settings menu.

   b. Choose Add.

   c. In the Add Fonts dialog box, select drive D from the Drives

      list. From the Directories list, select the SYS directory.

   d. Choose the Select All button to select the following:

         Arial (True Type)

         Arial Bold (True Type)

         Arial Bold Italics (True Type)

         Arial Italics (True Type)

         Bookshelf Symbol 1 (True Type)

         Bookshelf Symbol 2 (True Type)

         Bookshelf Symbol 3 (True Type)

         Symbol (True Type)

   e. Choose OK.

   f. Choose Close.

8. Edit OR create the following .INI files and add the following

   sections and/or settings if the entries do not already exist:

      WIN.INI

      -------

      [mci extensions]

      wav=waveaudio

      mid=sequencer

      rmi=sequencer

      avi=AVIVideo

      mmm=MMMovie

      [Bookshelf]

      APP=C:\BOOKS94\BS94.EXE

      SYSTEM.INI

      ----------

      [mci]

      AVIVideo=mciavi.drv

      [drivers]

      MSACM.msadpcm=msadpcm.acm

      MSACM.msgsm610=msgsm610.acm

      VIDC.MSVC=msvidc.drv

      VIDC.CVID=iccvid.drv

      [MSACM.msgsm610]

      MaxRTDecodeSamplesPerSec=11025

      BS94.INI

      --------

      [options]

      drive=D:

      sounds=1

      ToolTips=1

      [find]

      Near=50

      [colors]

      JumpColor=255 0 255

      PopUpColor=0 255 0

Manual Integration of Bookshelf with Word for Windows 6.0

---------------------------------------------------------

The following directions assume your hard disk drive is drive C,

that Bookshelf is installed in C:\BOOKS94, Windows is installed

in C:\WINDOWS, Word for Windows 6.0 is installed in C:\WINWORD,

and that your CD-ROM drive is drive D.

To manually integrate Bookshelf with Word for Windows 6.0:

1. Copy D:\WORD\BSHELF94.DOT to C:\WINWORD\STARTUP.

2. Copy D:\WORD\BOOKSHLF.DLL to C:\WINDOWS\SYSTEM.

3. Copy D:\WORD\BSWORD.HLP to C:\BOOKS94.

4. After copying these files to the hard drive, you need to

   remove the Read Only attribute.

   To remove the Read Only attribute:

   a. Start the Windows File Manager (usually in the Program Manager

      Main Window).

   b. In the C:\WINWORD\STARTUP directory, select the BSHELF94.DOT file.

   c. From the File menu, choose Properties.

   d. In the Attributes section, clear the Read Only check box.

   e. Choose OK.

   f. Repeat steps b through e for C:\WINDOWS\SYSTEM\BOOKSHLF.DLL and

      C:\BOOKS94\BSWORD.HLP.

5. Use Notepad or any other text editor to add the following

   entries to the [Bookshelf] section of the WIN.INI file:

      [Bookshelf]

      Integration=2

      LastQuote=1

      BSWordHelp=C:\BOOKS94\BSWORD.HLP

Integration of Bookshelf 1994 and Word for Windows 6.0 is now

complete. Word 6.0 should now have an option in the View menu for

"Quote of the Day." To access Bookshelf from Word, you should use

QuickShelf.

KBCategory: kbreadme kbsetup kbmm

KBSubcategory:

Additional reference words: 1994multi media multimedia multi-media


Video Problems with ATI Mach 32 Series Drivers

Article ID: Q96602

----------------------------------------------------------------------

The information in this article applies to the following products that

use animation sequences:

 - Microsoft Bookshelf for Windows, 1991, 1992, 1993, and 1994 editions

 - Microsoft Encarta for Windows, 1993, 1994, and 1995 editions

 - Microsoft Art Gallery for Windows, version 1.0

 - Microsoft Cinemania for Windows, 1992, 1994, and 1995 editions

----------------------------------------------------------------------

SYMPTOMS

========

When using the ATI Mach 32 Series drivers, you may experience split

video images and cross-sectional displays or general protection (GP)

faults during some multimedia animations.

The video problems have been reported with the Graphic Ultra Pro and

Graphic Ultra Plus.

WORKAROUNDS

===========

Try one of the following workarounds:

1. Use the VGA driver or the 8514 /a driver supplied with Windows 3.1.

   NOTE: The VGA option disables the animations, which require 256

   colors to run. (VGA is only 16 colors)

   -or-

2. Turning off the DeviceBitMap option in the ATI Mach 32 Control Panel

   may correct the split image or cross-sectional display problems.

   -or-

3. Try setting Dithering to VGA Standard in the Mach 32 Control Panel to

   correct the split images.

MORE INFORMATION

================

GP faults may occur if an application is looking for the 256-color

palette but the option is not selected. Verify that the 256-color

palette option is selected in the Mach 32 Control Panel.

For video problems in Encarta, refer to the README.WRI file for

instructions about installing the most recent ATI video driver that comes

with Encarta.

ATI has confirmed these to be problems with the Mach 32 Series

drivers. ATI can be reached at:

 - ATI customer support: (905) 882-2626

 - ATI BBS: (905) 764-9404

KBCategory: kbdisplay kbmm

KBSubcategory:

Additional reference words: 1.00 Bookshelf 1991 91 1992 92 1993 93

1994 94 1995 95 viewer multi-media multi media multimedia 93 kbmm

GPF GP faults 1.0 Dinos Dinosaurs


Bookshelf: DeskJet Printing Problems

Article ID: Q121039

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Bookshelf for Windows, 1993 and 1994 editions

---------------------------------------------------------------------

SUMMARY

=======

This article lists printing issues with the Hewlett-Packard (HP) DeskJet

520C and 560C printers.

MORE INFORMATION

================

HP 520C Printer

---------------

Driver           Under Printer Setup/    Results

Version          Options

======================================================================

Version 4.0      Automatic               Prints text but no graphics

                 Text Only               BS94APP causes a GP fault in

                                         DESKJETC.DRV

                 Grayscale               Prints text correctly but

                                         distorts graphics; white

                                         background with black

                                         lines outlining the country

                                         (Atlas)

                 Black Text              Prints solid black square

                                         (Atlas)

Version 4.1      Automatic               BS94APP causes a GP fault in

                                         DESKJETC.DRV

                 Text Only               Prints text and graphics

                                         correctly

                 Color Text              Prints text correctly but

                                         distorts graphics

                 Grayscale               BS94APP causes a GP fault in

                                         DESKJETC.DRV; blank where the

                                         map should print (Atlas)

                 Black Text              Prints distorted (Atlas)

Version 5.0      Automatic               BS94APP causes a GP fault in

                                         DESKJETC.DRV

                 Black Text              Prints text and graphics

                                         correctly

                 Color Graphics          Prints text correctly but

                                         distorts graphics

                       Scatter           BS94APP causes a GP fault in

                                         DESKJETC.DRV

                       Cluster           BS94APP causes a GP fault in

                                         DESKJETC.DRV

                   Color Photo

                       Scatter           BS94APP causes a GP fault in

                                         DESKJETC.DRV

                       Cluster           BS94APP causes a GP fault in

                                         DESKJETC.DRV

                     Grayscale           BS94APP causes a GP fault in

                                         DESKJETC.DRV; blank where the

                                         map should print (Atlas)

HP 560C Printer

---------------

Driver           Under Printer Setup/    Results

Version          Options

======================================================================

Version 4.0      Automatic               Prints text, but no graphics

                 Text Only               BS94APP causes a GP fault in

                                         DESKJETC.DRV

                 Grayscale               Prints text correctly but

                                         distorts graphics

Version 4.1      Automatic               BS94APP causes a GP fault in

                                         DESKJETC.DRV

                 Text Only               Prints text and graphics

                                         correctly

                 Color Text              Prints text correctly, but

                                         distorts graphics

                 Grayscale               BS94APP causes a GP fault in

                                         DESKJETC.DRV

Version 5.0      Automatic               BS94APP causes a GP fault in

                                         DESKJETC.DRV

                 Black Text              Prints text and graphics

                                         correctly

                 Grayscale               BS94APP causes a GP fault in

                                         DESKJETC.DRV

                 Color Graphics          Prints text correctly, but

                                         distorts graphics

                 Color Photo             BS94APP causes a GP fault in

                                         DESKJETC.DRV

The third-party products discussed here are manufactured by Hewlett-Packard

(HP), a vendor independent of Microsoft; we make no warranty, implied or

otherwise, regarding these products' performance or reliability.

The latest version of the HP DeskJet series drivers are available from

the Hewlett-Packard forum on CompuServe (go HPPER). For more information,

contact Hewlett-Packard.

To find the Hewlett-Packard phone number, please see the following article

in the Microsoft Knowledge Base:

   ARTICLE-ID: Q65416

   TITLE     : Hardware and Software Third-Party Vendor List, A-K

KBCategory: kbprint kbmm

KBSubcategory:

Additional reference words: 1993 1994 multi media multimedia general

protection fault multi-media grey gray scale printing printer support ver 4

5 4.00 5.00


Bookshelf: Video Problems with Cirrus Logic Cards/Drivers

Article ID: Q114634

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Bookshelf for Windows, 1994 edition

---------------------------------------------------------------------

SYMPTOMS

========

Video cards using the Cirrus Logic chipset and Cirrus Logic video

drivers may have problems running the video clips in Bookshelf.

These problems may occur if you are using outdated video drivers.

RESOLUTION

==========

To resolve this problem, do one of the following:

 - Download the SVGA drivers from the Microsoft Download Service (MSDL).

   These drivers work correctly on many video cards. The number for the

   MSDL is (206) 936-6735. This service is available 24 hours a day, 7 days

   a week. The highest download speed available is 14,400 bits per second

   (bps). Each file is a compressed, self-extracting file. To download the

   file, use the filename SVGA.EXE. After you download the file, run it in

   an empty directory to extract the files it contains.

 - Contact Cirrus Logic for updated Windows drivers. The current

   version is 1.43. To obtain these drivers, either connect to the

   Cirrus Logic bulletin board service (BBS) at (510) 440-9080, or

   download them from the IBM Hardware forum on CompuServe. For more

   information, call Cirrus Logic at (510) 623-8300.

 - Contact the manufacturer of your video card for updated drivers.

KBCategory: kbother kbmm

KBSubcategory:

Additional reference words: multi media multimedia multi-media vfw

video for windows bs clip avi avis compaq gpf


MSACM 1.0: Compressed Audio Will Not Play

Article ID: Q100546

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Encarta, 1993 and 1994 editions

 - Microsoft Sound Bits (All Collections), version 1.0

 - Microsoft Musical Instruments for Windows, version 1.0

 - Microsoft Cinemania, 1994 edition

 - Microsoft Art Gallery for Windows, version 1.0

 - Microsoft Multimedia Mozart for Windows, version 1.0

 - Microsoft Multimedia Stravinsky for Windows, version 1.0

 - Microsoft Bookshelf for Windows, 1993 edition

 - Microsoft Dinosaurs for Windows, version 1.0

 - Microsoft Windows Sound System, version 1.0, 1.0a

--------------------------------------------------------------------

SUMMARY

=======

Compressed audio will not play, or you may receive the following error

message, if Microsoft Audio Compression Manager (MSACM) is not correctly

installed:

   No wave device that can play files in the current format is

   installed. Use the Drivers option to install the wave device.

NOTE: This article applies to those applications that use MSACM version

1.0 only. For information about MSACM version 2.0, please see the following

article(s) in the Microsoft Knowledge Base:

   ARTICLE-ID: Q121132

   TITLE     : MSACM 2.0: Compressed Audio Will Not Play

RESOLUTION

==========

Use the following steps to verify that MSACM is installed correctly:

1. Check the Drivers option in Control Panel for the following installed

   drivers:

      Microsoft Audio Compression Manager

2. From MS-DOS, copy MSACM.DRV and MSADPCM.ACM from the Microsoft

   multimedia application's disc to the Windows SYSTEM subdirectory.

   If prompted, replace any currently installed versions of those files.

   This will also verify that compatible versions of MSACM.DRV and

   MSADPCM.ACM are installed.

3. Make the following additions or modifications to the SYSTEM.INI file:

      [Drivers]

      WaveMapper=MSACM.DRV

      [MSACM]

      Install=MSADPCM.ACM

NOTE: Check your Windows directory and Windows SYSTEM subdirectory to

ensure that there are not multiple copies of MSADPCM.ACM and MSACM.DRV.

MORE INFORMATION

================

If the Setup program for the Microsoft applications that use MSACM

finds one of these files present on the system, MSACM will not install

correctly. The Setup program determines that MSACM has already been

installed if these files are present.

In Sound Bits, if the MSACM.DRV or MSADPCM.ACM file is corrupt, you must

rename or delete it from the Windows SYSTEM subdirectory, then reinstall

Sound Bits by running the Setup program. It is not possible to manually

copy these files from the disks.

KBCategory: kbusage kbprb kberrmsg kbmm

KBSubcategory:

Additional reference words: KBPRIORITY2 multi media multimedia

multi-media MSACM MSADPCM sound kbmm mmtitles


Contents of the Encarta 1995 README.WRI File (Part 2)

Article ID: Q122467

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Encarta, 1995 edition

---------------------------------------------------------------------

SUMMARY

=======

This article contains the second part of the README.WRI file that comes

with Microsoft Encarta 1995 edition.

To view the first part of README.WRI, please see the following article(s)

in the Microsoft Knowledge Base:

   ARTICLE-ID: Q122466

   TITLE     : Contents of the Encarta 1995 README.WRI File (Part 1)

MORE INFORMATION

================

Microsoft Encarta, 1995 Edition - README

----------------------------------------

Microsoft Encarta Tips

This document contains that will help you get the most out of Encarta and

your system.

To read this file on-screen, use the Page Down and Page Up keys on your

keyboard. You can print the file by choosing the Print command from the

File menu.

Sending suggestions, content enhancements, and errors

If you have suggestions for features you would like to see in future

editions of Encarta or comments about the current version, please send them

to:

     Encarta Program Manager

     Consumer Division

     Microsoft Corporation

     1 Microsoft Way

     Redmond, WA  98052-6399

     FAX: (206) 936-7329

     Internet:  mswish@microsoft.com

Comments about errors, comprehensiveness, or validity of information

presented are welcome. Please send these comments by FAX, U.S. mail, or e-

mail.

Table of Contents

-----------------

Section    Description

1.         Problems During Setup

2.         Encarta and Windows Performance Issues

3.         Video Cards and Display Problems

4.         Audio Problems

5.         CD-ROM Problems

6.         Word Processors and Encarta

7.         Running Encarta on Windows NT

8.         Using Encarta with Microsoft Works 3.0 for Windows

9.         Mouse Cursor Problem

10.        Credit Information

11.        General Multimedia Information

NOTE: Sections 1-4 are found in a separate Knowledge Base article.

MORE INFORMATION

================

5.  CD-ROM Problems

COMMON SOLUTIONS FOR PROBLEMS WITH CD-ROM DRIVES

NOTE: Do not remove the Encarta compact disc from your CD-ROM drive while

running Encarta.

If Encarta cannot find the data files it needs to run, you will see an

error message prompting you to correct the problem. To find the source of

the problem, do the following:

  * Make sure the Encarta compact disc is correctly inserted into the

    CD-ROM drive.

  * Make sure that the drive is connected to your computer correctly

    and it is functioning in MS-DOS. If you have an external CD-ROM

    drive, make sure the power is turned on.  You can test the

    function in MS-DOS by viewing a directory of the drive at an

    MS-DOS prompt.  To do this, change to the CD-ROM drive at an

    MS-DOS prompt, type DIR, then press ENTER.

  * Make sure that the Encarta program is looking for the compact disc

    on the correct drive.  Check that the ENCARTA.INI file is in the

    Windows directory.   The section called [95Options] should have an

    entry called "BookPath."  The path should be set to the \ENCYC95\

    directory on the drive that your CD-ROM appears as.  For example,

    if your CD-ROM drive is drive D, the entry would appear like the

    following:

      [95Options]

      BookPath=D:\encyc95\

If you still see an error message after checking the points above, check

the manuals that came with your CD-ROM drive for information on how a CD-

ROM is to be set up, or contact the company that supplied the drive.

6.  Word Processors and Encarta

USING ENCARTA WITH WORD PROCESSORS — TIPS AND TROUBLESHOOTING

Encarta allows you to create multimedia reports by copying and pasting

pictures and sounds into Microsoft Write or your word processor of choice.

Audio clips can be pasted as icons into other applications. Double-clicking

these icons will play the audio clip. Photos, illustrations, and maps can

be pasted into other applications also.

Note that some applications will use black or white "placeholders" for

pictures when they are pasted into that application. This is to improve

performance, since actual pictures in word processing documents can slow

down scrolling and other functions. The pictures should appear properly

when you print a document that has been using placeholders for pictures.

Remember that anything that you copy into another application should be

credited with a footnote or acknowledgment. See Encarta documentation for

details. Please obey copyright laws.

SELECTING A CUSTOM WORD PROCESSOR TO CALL FROM ENCARTA

By clicking the Settings command from the Information menu, you can use the

Choose Word Processor button to select any Windows application as the word

processor that you will call up with Encarta's Word Processor menu item.

TROUBLESHOOTING TIPS FOR CALLING WORD PROCESSORS FROM ENCARTA

A few tips will help you in using Encarta's Word Processor menu:

  1.  If you Choose a Word Processor in the Settings box, you must

      then make sure that this word processor is not already open in

      Windows.  If you have it open when you select the Word Processor

      menu item in Encarta, a second instance will be launched.

  2.  Once you open your application with the Word Processor menu

      item, you can use this menu command to bring the Word Processor

      back after you have minimized it.  This makes research and

      report writing more convenient.

  3.  Certain Windows applications do not respond to the command used

      by Encarta's word processor menu to bring the word processor

      back after it has been minimized.  These applications generally

      have complicated execution commands that Encarta cannot call

      properly.  The next item, number 4, explains how to work around

      this problem to switch back and forth from Encarta to your word

      processor.

  4.  If you encounter problems bringing your word processor back up

      with the Encarta Word Processor command, you can use several

      methods to switch to your word processor.  In each case, make

      sure your word processor is open before using the Task List.

      a.  Hold down the ALT key, and press TAB repeatedly.  This will

      cycle each open Windows application to the foreground in order.

      When you see the application you want, let go of the ALT key,

      and that application will appear.

      b.  Use the Windows Task List to switch to another application.

      There are three ways to bring up the Task List:

        * Click the Encarta Control Menu on the left side of the menu

          bar, then click the Switch To command.

        * Double-click anywhere on the Windows desktop that is outside

          a window.  The Windows Task List will appear.

        * Press the CTRL key and the ESC key.  The Windows Task List

          will appear.

      When the Task List is open, click once on your word processor in

      the list to highlight it. Then press the Switch To button.  This

      will bring your word processor to the foreground.  You can then

      use the same method from within your word processor to get back

      to Encarta.

  5.  You will get an Error Message from the Encarta Word Processor

      command if you select a word processor and then delete that word

      processor from your hard disk, or if Encarta cannot find a valid

      Windows application from your selection.  In this case, you must

      choose a new word processor using Options before the Word

      Processor command will work for you.

7.  Running Encarta on Windows NT

Encarta 95 may need to copy some files to your system directory. In order

for setup to do this, you must be a member of the Administrator group when

you log on. Otherwise, setup will not be able to copy these files to your

drive. You can check your user status with the User Manager.

Encarta runs well on Windows NT with the following exceptions:

  *  Encarta 1995 videos will not run on Windows NT version 3.1.  You

     must have Windows NT version 3.5 or later in order to run videos.

  *  When you play videos in Encarta 1995 on Windows NT version 3.5 or

     later, you may notice strange colors appearing around

     the video window.  This is a known problem.  The colors should

     return to normal once the video is done playing.

  *  If you are running on Windows NT version 3.1, you will not be

     able to hear the audio in the World Language InterActivity, and

     you will not be able to hear the pronunciations for the place

     names in the Atlas.

  *  When you run Encarta Setup on Windows NT version 3.1, you will

     receive a file error message "Cannot find MSVIDEO.DLL".  Do not

     worry about this error.  This will not effect your performance

     under NT 3.1.

  *  Encarta 1995 will fail on exit if you select "Run in Separate

     Memory Space" in the Properties dialog for Encarta in the Program

     Manager.  The default setting has this option turned off, so

     Encarta will run properly.

  *  When you run Encarta Setup on a non-Intel Windows NT machine

     (i.e. Mips or Alpha processor), you may receive an error Profdisp

     causes an illegal instruction...".  Do not worry about this

     error.  One module of setup fails, but setup will complete and

     Encarta will run properly.

  *  On non-Intel Windows NT machines (i.e. Mips or Alpha processor),

     you may receive error messages when you try to play various

     pieces of audio or video. This is because, at the time of the

     release of Encarta 95, there were not versions of all media

     drivers available for all non-Intel platforms.

  *  If you have a non-Intel Windows NT machine (i.e. Mips or Alpha

     processor) then you will need to manually install a DLL that does

     not have the 80386 code found in the DLL installed by default.

     This file is in the \ENCARTA\NT directory on the CD and is called

     POEMWINC.DLL.  To install this file, do the following:

     - Do a complete setup of Encarta.   You must choose the "Faster"

     installation option so that the files to be replaced run from the

     hard drive.

     - Copy the file from the \ENCARTA\NT directory on the CD into the

     same directory you designated in Setup (C:\ENCARTA by default).

     This file replaces the one setup copied there.

     NOTE:  On non-Intel NT machines the Encarta Dictionary/Thesaurus

     should not be run because it will cause Encarta to fail.

8.  Using Encarta with Microsoft Works 3.0 for Windows, Multimedia

    Edition

Unleash the power of Encarta with Microsoft Works 3.0 for Windows,

Multimedia Edition. With the click of a button, you can launch Encarta from

within Works to have it automatically look up the currently selected word

or automatically do a search through all of Encarta for that word. (See the

Works for Windows 3.0, Multimedia Edition documentation for details on how

to use this feature.)

If you plan to use Works and Encarta together we strongly recommend that

you choose the Faster installation option in Encarta's setup program. With

the Faster installation, the Encarta program files are always accessible

from your hard disk. If you choose the Slower installation, Encarta may not

be able to access needed program files if the Encarta CD is not in the CD-

ROM drive.

9. Mouse Cursor Problem

If you find that the mouse cursor jumps around on the screen when you

perform certain actions in Encarta, and you are using Microsoft

IntelliPoint mouse software, you need to turn off the "snap-to" option.

Open the Control Panel, usually found in the Main group in Program Manager,

and select the Mouse option. Turn off the snap-to option in the Mouse

Manager dialog and close the Mouse Manager and the Control Panel.

10. Credit Information

The following credit information was provided too late to be included in

Encarta 95:

The following photograph was supplied with the permission of Visual Artists

And Galleries Association (VAGA), New York:

Kline's Meryon- Tate Gallery/Art Resource, NY/(c)1994 Estate of Franz

Kline/VAGA, NY

The following photographs were supplied with the permission of Artists

Rights Society (ARS), New York:

Constantin Brancusi Sculpture- Erich Lessing/Art Resource, NY/(c) 1995 ARS,

NY/ADAGP, Paris

Horizontal Yellow- ESM/Art Resource, NY/(c) 1995 ARS, NY/ADAGP, Paris

Miro's Birth of the World- Art Resource, NY/(c) 1995 ARS, NY/ADAGP, Paris

Ernst's Celebes- Tate Gallery, London/Art Resource, NY/(c) 1995 ARS,

NY/SPADEM/ADAGP, Paris

Beckmann's Departure- THE BETTMANN ARCHIVE/(c) 1995 ARS, NY/VG Bild-Kinst,

Bonn

Man Ray's Marquis de Sade- Giraudon/Art Resource, NY/(c) 1995 ARS,

NY/ADAGP/Man Ray Trust, Paris

Derain's London Bridge- THE BETTMANN ARCHIVE/(c)1995 ARS, NY/ADAGP, Paris

11. General Multimedia Information

For more information regarding Multimedia PCs, MPC titles, and other

general multimedia topics of interest, please refer to the MPC Marketing

Council at the following location:

    Multimedia PC Marketing Council, Inc.

    1703 M Street Suite 700

    Washington, DC  20036

    Telephone:  (202) 452-1600

For more information regarding other Microsoft Multimedia titles write to:

    Microsoft Multimedia Publishing Group

    Consumer Division

    1 Microsoft Way

    Redmond, WA  98052-6399

You may also run the Microsoft Multimedia Catalog by clicking the icon

installed in the same group as Encarta'95, usually the Microsoft Multimedia

group.

For information regarding a specific MPC product, contact the manufacturer

of that product.

KBCategory: kbreadme kbmm kbmm

KBSubcategory:

Additional reference words: 1995multi media multimedia multi-media


Scratchy Sound on Media Vision Pro Audio 16

Article ID: Q94651

-----------------------------------------------------------------

The information in this article applies to:

 - Microsoft Ancient Lands for Windows, version 1.0

 - Microsoft Art Gallery for Windows, version 1.0

 - Microsoft Asimov's Ultimate Robot for Windows, version 1.0

 - Microsoft Bookshelf for Windows, 1993 and 1994 editions

 - Microsoft Complete Baseball, 1994 edition

 - Microsoft Complete Basketball, 1994 edition

 - Microsoft Cinemania for Windows, 1994 edition

 - Microsoft Dangerous Creatures for Windows, version 1.0

 - Microsoft Dinosaurs for Windows, version 1.0

 - Microsoft Encarta for Windows, 1993, 1994, and 1995 editions

 - Microsoft Sound Bits (All Collections), version 1.0

 - Microsoft Musical Instruments for Windows, version 1.0

 - Microsoft Multimedia Mozart for Windows, version 1.0

 - Microsoft Multimedia Schubert for Windows, version 1.0

 - Microsoft Multimedia Stravinsky for Windows, version 1.0

 - Microsoft Multimedia Strauss for Windows, version 1.0

 - Microsoft Windows Sound System, version 1.0 2.0

-----------------------------------------------------------------

SUMMARY

=======

Waveform (.WAV) files played by the Microsoft Audio Compression

Manager may sound "scratchy" (distorted) or erratic (play for a few

seconds, then stop) when played from the Media Vision Pro Audio

Spectrum 16 driver on a 486 EISA or ISA computer.

This problem may also occur with a Sound Blaster Pro 16 sound card.

NOTE: This problem may also occur with waveform files and the proof reader

in Windows Sound System.

RESOLUTION

==========

To correct this problem, change the Media Vision driver DMA setting

to 7 or 5 as follows:

1. In the Control Panel window, choose the Drivers icon.

2. Select the Media Vision Pro Audio waveform driver.

3. Choose the Setup button.

4. Change the DMA channel to 7 or 5.

5. Exit and restart Windows.

KBCategory: kbother kbprb kbmm

KBSubcategory:

Additional reference words: wss Sound Bits static MediaVision dma eisa

multi media multimedia multi-media Hanna-Barbera classic hollywood

movies mgm Sound Bits musical instruments world noisy scratched

distortion distort 1.00 dinos kids Creative Technology Labs mmtitles

usage Logitech SoundMan 16 man wm_writer allmmprods


Media Player: Err Msg: There Is an Undetectable Problem...

Article ID: Q105673

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Media Player for Windows

 - Microsoft Windows operating system version 3.1

---------------------------------------------------------------------

SYMPTOMS

========

If you attempt to play an audio CD from Media Player under Windows

3.1, you may receive the following error message:

   There is an undetectable problem loading the specified device

   driver.

This has been reported to occur with the Magnavox CDD-461 CD-ROM

drive, and may occur with other CD-ROM drives as well.

RESOLUTION

==========

To trouble shoot this problem, check the following:

1. Does the CD-ROM drive support audio?

2. Can you play CDs using the MusicBox or Jukebox utilities for

   Windows?

   NOTE: MusicBox is a Windows utility shipped with Magnavox MPC

   upgrade kits. Jukebox is a Windows utility shipped with Sound

   Blaster MPC upgrade kits. These utilities are on the sound card

   installation disks with which the kits ship.

3. What is the CDAudio entry in the MPLAYER.INI file set to?

   The CDAudio line should be set to 17. If this line is set to

   0 (zero), Media Player does not recognize the CD Audio device

   as being available. You can use Notepad to edit the MPLAYER.INI

   file and set this line to 17 instead of 0. However, you should

   also try to determine why it was set to 0 in the first place.

   Media Player updates the MPLAYER.INI file in the following two

   situations:

    - A change has been made to the SYSTEM.INI file

      -or-

    - You have installed a new waveform, MIDI, or AUX driver using the

      Drivers section of the Windows Control Panel.

If while Media Player is updating the MPLAYER.INI file, Windows

is unable to detect the presence of the CD-ROM player, Media

Player will set the CDAudio line to 0.

NOTE: Windows may have trouble detecting the CD-ROM player if there

is a problem with the CD-ROM drivers (MSCDEX) while Windows is

loading.

MORE INFORMATION

================

The key sections of the MPLAYER.INI file are explained below:

[Options]

SysIni=22797        This number indicates the date on which the

                    SYSTEM.INI file was last changed. If the

                    SYSTEM.INI file has been changed since the last

                    time you started Media Player, Media Player will

                    check all the devices listed in the [MCI] section

                    of the SYSTEM.INI file to make sure they are

                    still available.

Scale=1             This line keeps track of the last chosen

                    selection in the Scale menu.

[Devices]           This section lists the devices from the [MCI]

                    section of the SYSTEM.INI file. The number

                    following the equals sign on each line indicates

                    type and status of the device:

                       17 = simple device

                       22 = compound device

                        0 = device not present

                    A simple device does not require a filename to play

                    a sound. A compound device requires a filename (for

                    example, the name of a waveform [.WAV] file). A "0"

                    (zero) indicates that the device is not present or

                    has not been detected. The text at the end of each

                    entry is what is displayed in the Media Player

                    Device menu.

WaveAudio=22, Sound

Sequencer=22, MIDI Sequencer

AVIVideo=22, AVI Video

CDAudio=17, CD Audio

KBCategory: kbusage  kbprb kbtshoot kberrmsg kbmm

KBSubcategory:

Additional reference words: multi media multimedia multi-media kbmm sound


Sound Blaster Cards and Windows Driver Information

Article ID: Q109180

----------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1

---------------------------------------------------------

SUMMARY

=======

The following Sound Blaster sound card and Windows driver information

was obtained from Creative Technology technical support.

MORE INFORMATION

================

                                Windows Driver

                                Location                 Creative Labs

Card                 Model No.  (Sound card setup disks) BBS File

----------------------------------------------------------------------

Sound Blaster          1350     \sb\windows  or          SBW31.EXE

                                \sbpro\windrv

Sound Blaster Pro      1330     Not Shipped              SBPW31.EXE

Sound Blaster Pro 2    1600     \sbpro\win31 or          SBP2W31.EXE

                                \sbpro\windrv

Sound Blaster 16 ASP            3.5 inch  \sbp or        Not Available

                                cdrom \windows\sbp       Call Creative

                                cdrom \windows\sbp2      Labs Support

Drivers Installed in the Control Panel

--------------------------------------

The following is a list of the drivers you should see installed in

the Drivers section of the Control Panel.

Sound Blaster Pro:

Creative Sound Blaster Pro 2 Midi Synthesizer

Creative Sound Blaster Pro Auxillary Audio

Creative Sound Blaster Pro Wave and Midi

Sound Blaster 1350:

Sound Blaster 2.0 Auxillary  Audio

Sound Blaster 2.0 Wave and Midi

Sound Blaster 2.0 Sound

Sound Blaster Pro 2 1600 and the Sound Blaster 16 ASP:

Sound Blaster 16 Auxillary Audio

Sound Blaster 16 Wave and Midi

Sound Blaster 16 sound

SYSTEM.INI Settings

-------------------

[386Enh]

Device=vsbpd.386

[Drivers]

AUX=sbpaux.drv

MIDI=sbpfm.drv    or   MIDI=sbp2fm.drv for Sound Blaster Pro 2

WAVE=sbpsnd.drv

MIDI1=sbpsnd.drv

[Sndblst.drv]

port=             Port, Interrupt, and DMA Channel settings for card

int=

dmachannel=

WIN.INI Settings

----------------

There are no WIN.INI settings.

MIDI Mapper Settings

--------------------

The MIDI Mapper should be set to All FM or Ext FM on all of the cards.

Special Notes on Driver Filenames

---------------------------------

For Sound Blaster 1330, there should not be any drivers listed in the

[Drivers] section of the SYSTEM.INI file that contain a "2" in the driver

name; for example, "sbp2fm.drv" shouldn't be listed. If there is no bass

line when you play the CANYON.MID file, the SBP2FM.DRV is probably being

used instead of SBPFM.DRV. To play CANYON.MID, do the following:

1. Open the Media Player, which is normally located in the Accessories

   group.

2. Choose MIDI Sequencer from the Device menu.

3. Choose the CANYON.MID file located in the Windows directory and

   choose OK.

4. Choose the Play button.

For earlier Sound Blaster 1600 cards, all drivers listed in the [Drivers]

section of the SYSTEM.INI file will have a "2" in the driver name. Later

Sound Blaster 1600 cards only have one driver file with a "2" in the driver

name (sbp2fm.drv).

How to Tell What Type of Card You Have

--------------------------------------

The AUTOEXEC.BAT file has  a "t" entry on the Set Blaster line, which

indicates what type of card you have. The entries are:

   Card       Setting

   ------------------

   1330       t2

   1350       t3

   1600       t4

   asp        t6

(However, opening your computer and looking at the card is the only way to

be absolutely sure of your card type.)

For additional information contact:

   Creative Technology technical support:    (405) 742-6622

   Creative Technology BBS (File Section A): (405) 742-6660

The Creative Technology products included here are manufactured by a vendor

independent of Microsoft; we make no warranty, implied or otherwise,

regarding these products' performance or reliability.

KBCategory: kbother kbmm

KBSubcategory:

Additional reference words: multimedia multi-media multi media sbp sp

soundblaster sbpro labs sound-blaster mmtitles mm


MIDI Sounds Do Not Play or Sounds Distorted with Sound Blaster

Article ID: Q99711

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Bookshelf for Windows, 1991, 1992, 1993, and 1994 editions

 - Microsoft Encarta for Windows, 1993 and 1994 editions

 - Multimedia Beethoven for Windows, versions 1.0 and 1.0a

 - Microsoft Scholastic's The Magic School Bus

   Explores The Human Body for Windows, version 1.0

 - Microsoft Scholastic's The Magic School Bus

   Explores The Solar System for Windows, version 1.0

--------------------------------------------------------------------

SUMMARY

=======

If MIDI files do not play or the sound is distorted from the Sound

Blaster Pro, the incorrect Creative Sound Blaster Pro MIDI Synthesizer

driver may be installed.

MORE INFORMATION

================

Creative Labs produces two versions of the Sound Blaster Pro card, the

CT1330 and the CT1600. The two cards use a different MIDI chip set and

require different driver versions.

To verify which version of the card is being used, look for the

numbers "1330" or "1600" stenciled on the Sound Blaster Pro card.

To verify which version of the driver is being used, check the

[Drivers] section of the SYSTEM.INI file.

If the MIDI= line reads

   MIDI=SBPFM.DRV

the driver for the CT1330 is installed.

If the MIDI= line reads

   MIDI=SBP2FM.DRV

the driver for the CT1600 is installed.

Both drivers will indicate "Creative Sound Blaster Pro MIDI

Synthesizer" in the Drivers section in Control Panel.

Workaround

----------

If the wrong driver is in use, obtain the correct driver from

Creative Labs and install it as follows:

1. From the Drivers section of Control Panel, select the driver

   called Creative Sound Blaster Pro MIDI Synthesizer and choose

   Remove.

2. When prompted, choose Restart Windows.

3. From the Drivers section of Control Panel, choose Add.

4. From the list of drivers, choose Unlisted or Updated Driver.

5. When prompted, supply the path to the new driver file.

6. Choose Creative Sound Blaster Pro MIDI Synthesizer from the

   list of drivers.

7. When prompted, supply the appropriate port settings.

8. When prompted, choose Restart Windows.

The products included here are manufactured by vendors independent of

Microsoft; we make no warranty, implied or otherwise, regarding these

products' performance or reliability.

REFERENCES

==========

Creative Labs Technical Support, (408) 428-6622

KBCategory: kbusage kbprb kbmm

KBSubcategory:

Additional reference words: KBPRIORITY1 2.00 multimedia multi media

2.0 multi-media kbmm sbp soundblaster national anthem static fuzzy

SoundBlaster viewer kbmm mmtitles usage


Multimedia Titles: GP Fault in DMCOLOR.DLL or <EPSON>.DRV

Article ID: Q106617

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Bookshelf, 1992 1993 editions

 - Microsoft Cinemania, 1994 edition

 - Microsoft Encarta, 1994 edition

---------------------------------------------------------------------

SYMPTOMS

========

When printing text from an application listed at the top of this article,

you may encounter general protection (GP) faults. This occurs only when

printing text (printing pictures does not cause this problem), and only on

a system with a video card that uses a Cirrus/Logic chipset. Cirrus Logic

and Diamond are examples of video cards that use this chipset.

These problems occur if you are using a video mode of 256 colors or more.

If you print using 12-point Lucida Sans (the default font) to an Epson

or Panasonic 24-pin printer, you may receive the following error

message

   Application Error

   <FILENAME>.EXE caused a General Protection Fault in module

   EPSON24.DRV at xxxx:xxxx.

where xxxx:xxxx is the address of the memory conflict.

If you are running Windows in a large fonts video mode, you may receive the

following error message immediately after starting one of the applications

listed at the top of this article

   Application Error

   <FILENAME>.EXE caused a General Protection Fault in module

   DMCOLOR.DLL at xxxx:xxxx.

where xxxx:xxxx is the address of the memory conflict.

RESOLUTION

==========

Encarta

-------

To correct this problem in Encarta, obtain a maintenance release of Encarta

1994 version 1.0a by calling Microsoft Sales Information Center at (800)

426-9400. If you are outside the United States, contact the Microsoft

subsidiary for your area. To locate your subsidiary, call Microsoft

International Customer Service at (206) 936-8661.

Cinemania and Bookshelf

-----------------------

To correct this problem in Cinemania and Bookshelf, obtain the Microsoft

Application Note titled "Updating Fonts for Cinemania 1994" (CD0986). This

Application Note contains a Setup file to install fonts that correct

printing problems that may occur when you are using Cirrus Logic or other

video cards.

You can obtain this Application Note from the following sources:

 - CompuServe, GEnie, and Microsoft OnLine

 - Microsoft Download Service (MSDL)

 - The Internet (Microsoft anonymous ftp server)

 - Microsoft Product Support Services

For information about how to obtain this Application Note, query on the

following word in the Microsoft Knowledge Base:

   CD0986

KBCategory: kbprint kbprb kbmm

KBSubcategory:

Additional reference words: 1994 multi media multimedia multi-media

gpf


"Call to Undefined Dynalink" Errors

Article ID: Q96336

------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Bookshelf for Windows, 1991, 1992, 1993, and 1994 editions

 - Microsoft Encarta, 1993 edition

 - Microsoft Musical Instruments version 1.0

------------------------------------------------------------------

SUMMARY

=======

A "Call to Undefined Dynalink" error occurs if a user attempts to run

or work within a multimedia application (such as Bookshelf, Encarta,

or Musical Instruments) with an older version of the MMSYSTEM.DLL file

in your WINDOWS\SYSTEM directory. This problem can also be caused by

older versions of MSCPYDIS.DLL or CTL3D.DLL.

MORE INFORMATION

================

An older version of MMSYSTEM.DLL will be present in your system if you

replace your Windows 3.1 installation by reinstalling Microsoft

Windows with Multimedia Extensions version 1.0, or if other similar

modifications are made to a Windows 3.1 installation.

RESOLUTION

==========

To avoid this problem, make sure that older versions of MMSYSTEM.DLL,

MSCPYDIS.DLL, or CTL3D.DLL are not present in your WINDOWS\SYSTEM

subdirectory.

To eliminate MMSYSTEM.DLL, use one of the following procedures:

Windows 3.1

-----------

To correct the problem:

 - Delete the MMSYSTEM.DLL in the WINDOWS\SYSTEM directory then recopy

   and decompress the MMSYSTEM.DL_ from your original Windows 3.1

   disks.

   -or-

 - Reinstall Windows 3.1 into the existing WINDOWS directory.

Windows with Multimedia Extensions

----------------------------------

If you are using Windows with Multimedia Extensions, install Windows

to a directory that contains no files to correct the problem.

KBCategory: kbusage kbprb kberrmsg kbmm

KBSubcategory:

Additional reference words: 1.00 multimedia multi-media multi media


Troubleshooting Tips for "Wrong Disc in the CD-ROM" Error

Article ID: Q84880

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Multimedia Beethoven version 1.0

 - Microsoft Multimedia Stravinsky version 1.0

 - Microsoft Multimedia Mozart version 1.0

 - Microsoft Multimedia Schubert version 1.0

 - Microsoft Multimedia Strauss version 1.0

---------------------------------------------------------------------

SUMMARY

=======

If you get the error message "The wrong disc is in the CD-ROM drive..."

from Microsoft Beethoven, Stravinsky, Mozart, Strauss, or Schubert, the

CD-ROM drive might not meet the Multimedia PC specifications or the

correct drivers are not loaded. Stravinsky, Mozart, Strauss, and

Schubert should all load the [MCI] CD Audio driver during setup.

Beethoven does not do this.

The following discusses troubleshooting tips designed to help you run these

multimedia applications if the above error message is encountered.

MORE INFORMATION

================

To Troubleshoot this problem follow these steps:

1. Ensure that the CD Audio Driver is loaded:

   These applications rely on MCICDA.DRV, the MCI CD Audio driver,

   for playing most of the music. If the MCI commands are failing, you

   should get similar results when trying to play CD Audio from Media

   Player (MusicBox will probably work fine because it does not use MCI

   commands). If this driver is not loaded or is loaded incorrectly, do

   the following to properly install the driver:

   a) Check the Drivers option of the Windows Control Panel to make

      sure that the MCI CD Audio driver is loaded (it may be called

      MCI Redbook Audio.) If it is not there, add it with the Add

      button. You can install it yourself by adding CDAudio=mcicda.drv

      to the [MCI] section of SYSTEM.INI. Make sure that MCICDA.DRV is

      in your WINDOWS\SYSTEM directory.

   b) Check the SYSTEM.INI file for the line:

         drivers=mmsystem.dll

      It should be at the end of the [boot] section. Add this line if it

      is not there. Make sure that MMSYSTEM.DLL is in your

      WINDODWS\SYSTEM directory.

2. Try a different CD:

   If the MCI CD Audio driver is installed and the disc is still

   generating an error message, try to play an audio CD from Media

   Player. If it works, try to play a non-mixed mode audio disc from

   Media Player. Some CD-ROM drivers generate a hardware error message

   from the Beethoven CD because it has data as the first track. If

   Media Player plays an audio disc, but not on one of the discs

   mentioned above, then your CD-ROM drivers are probably at fault.

   Make sure that MSCDEX 2.20 (or later) is being used with a device

   driver (in CONFIG.SYS) that was written for it. If CDAudio is not

   on Media Player's Device menu, delete MPLAYER.INI and try again.

   NOTE: With the Media Vision MPC upgrade kit that shipped with Microsoft

   Windows 3.0a with Multimedia Extensions 1.0, you may need to add a /P:3

   to the DEVICE=TSLCDR.SYS line in the CONFIG.SYS file. Without this

   switch, the TSLCDR driver turns off seeking, and you will not be able to

   move to different tracks in Media Player while the disc is stopped. This

   has the nasty side effect of not letting you play audio tracks on a

   mixed mode CD if the first track is data. (You can't seek to the audio

   track, and you can't play the data track).

KBCategory: kbhw kbtshoot kbmm

KBSubcategory:

Additional reference words: 1.00 toolbook dev/drv sound multi-media multi

media multimedia C D disc disk 1.00a 1.0a TSLCDR.SYS NEC Multispin double

multi-spin multi spin tshoot


Encarta 1995 Err Msg: MCI Play Error

Article ID: Q121030

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Encarta, 1995 edition

---------------------------------------------------------------------

SYMPTOMS

========

If the Maximum real-time decode rate in the Microsoft GSM 6.10 Codec

Configuration is set to less than 22050Khz, the following error message

will occur in the Encarta 1995 Language section:

   MCI Play Error

   No wave device that can play files in the current format is

   installed. Use the Drivers option to install a wave device.

RESOLUTION

==========

1. From the Control Panel window, choose the Sound Mapper icon.

2. Select the Microsoft GSM 6.10 Audio Codec from the list of Sound

   Mapper Drivers.

3. Choose the Configure button.

4. Choose the Auto-Config button.

   If the sound card is capable of supporting a real-time decode rate

   of at least 22050Khz, the Auto-Config button should set the maximum

   real-time decode rate to 22050kHz. If this is not automatically set,

   manually select 22050 from the list of rates in the Maximum Realtime

   Decode Rate box.

MORE INFORMATION

================

The Language options in Encarta 1995 are the only compressed waves that

use the GSM Audio Codec. Pronunciations and Atlas sounds will work

properly, regardless of the setting.

Steps to Reproduce Problem

--------------------------

1. From the Sound Mapper in Control Panel, set the GSM Maximum

   real-time decode rate to 11025Khz.

2. From the Features menu, choose Media Gallery.

3. Select the Media button in the Media Gallery.

4. From the List of Media Filters, select Interactivities.

5. From the Media Pinpointer list, select World Languages

   Interactivity.

6. Click the World Languages Interactivity box.

7. Select the Phrases button.

8. Click the speaker next to Albanian.

RESULT: The above mentioned error message.

KBCategory: kbsound kbmm kberrmsg kbmm

KBSubcategory:

Additional reference words: 1995 multi media multimedia multi-media

waveform .wav


Distorted Video Images When Using S3 Chipset

Article ID: Q114883

---------------------------------------------------------------------

The information in this article applies to:

Microsoft Art Gallery for Windows, version 1.0

---------------------------------------------------------------------

SYMPTOMS

========

Some images in Art Gallery may be distorted if you use a video card based

on an S3 chipset. This problem has been reported with Dell S3 video cards

using driver versions 1.34 or earlier and versions 1.71, 2.11, 2.21, and

2.22. This problem may also occur if you use other video cards and drivers.

This may also occur with the Diamond Stealth 64 drivers and S3 version 2.1

drivers, which are available on the Microsoft Download Service (MSDL).

RESOLUTION

==========

To correct this problem, contact the manufacturer of the video card

for an updated driver.

KBCategory: kbother kbprb kbmm

KBSubcategory:

Additional reference words: 1.00 multi media multimedia multi-media

s31k.drv screen display graphics pictures paintings puzzle blocks

block break


Video Err Msg: "Specified File Cannot Be Played..."

Article ID: Q114764

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Encarta, 1994 edition

 - Microsoft Encarta, 1995 edition

 - Microsoft Cinemania for Windows, 1994 edition

 - Microsoft Golf Multimedia Edition, version 1.0

---------------------------------------------------------------------

SYMPTOMS

========

When you are running one of the programs listed at the beginning of this

article, you receive the following error message when you try to play a

video (.AVI) file:

   The specified file cannot be played on the specified MCI device.

   The file may be corrupt, or not in the correct format.

This problem can occur with any one-frame-per-second video clip that does

not include sound. For example, the problem has been found to occur with

the following video clips:

 - Encarta 1994:

    - Butterflies & Moth

    - Eagle

    - Frog

 - Cinemania 1994:

    - Birth of a Nation

RESOLUTION

==========

To correct this problem, copy the MCIAVI.DRV file from the application's CD-

ROM to the WINDOWS\SYSTEM subdirectory.

NOTE: The Encarta and Cinemania MCIAVI.DRV file should be dated 10/28/92,

and should have a size of 61,136 bytes.

MORE INFORMATION

================

Bookshelf 1994 installs version 1.1 of the [MCI] Microsoft Video for

Windows driver (MCIAVI.DRV). This driver is newer than the version 1.0

driver included with Encarta 1994 and Cinemania 1994. There are some video

files in Encarta 1994 and Cinemania 1994 that do not work well with the

newer driver. Using these files with the newer driver will cause the error

message stated above to occur. Bookshelf 1994 is able to use the version

1.0 driver without problems. Encarta 1995 includes a Video for Windows

version 1.1a driver that solves this problem.

KBCategory: kbusage kbprb kberrmsg kbmm

KBSubcategory:

Additional reference words: multi media multimedia multi-media audio

video animation clip run play avi avis 1994 94 1995 95 1.00


Anthems or Other MIDI Files Play Quietly or Inaudibly

Article ID: Q120694

---------------------------------------------------------------------

The information in this article applies to:

 - Multimedia Beethoven versions, 1.0 and 1.0A

 - Microsoft Encarta, 1993 and 1994 edition

 - Microsoft Bookshelf for Windows, 1991, 1992, 1993, and 1994 editions

 - Microsoft Scholastic's The Magic School Bus Explores The Human Body

   for Windows, version 1.0

 - Microsoft Scholastic's The Magic School Bus Explores The Solar System

   for Windows, version 1.0

---------------------------------------------------------------------

SYMPTOMS

========

MIDI files such as the Anthems may not be audible or may sound very quiet

compared to waveform (.WAV) files in the same application.

RESOLUTION

==========

If Anthems or other MIDI files play very quietly on your computer,

try to turn up the volume for your sound card.

Almost all sound cards come with a software program to control the volume

levels of MIDI files (synthesized), waveform files (digitized) and CD Audio

(red book audio). The control to make the Anthems play louder is the MIDI

volume control. Try increasing the volume level for MIDI files and test it

in Media Player from the Accessories group.

Consult the sound card documentation for the method to modify sound

volume levels.

MORE INFORMATION

================

To test volume level:

1. In Media Player, choose MIDI Sequencer from the Device menu.

   NOTE: If MIDI Sequencer is not listed, the sound card or sound card

   software is not configured correctly for MIDI files to play in Windows.

   Contact the sound card manufacturer for more information.

   Once MIDI Sequencer is selected, an Open dialog box appears with the

   file CANYON.MID listed in the \WINDOWS directory.

2. Select CANYON.MID and Choose OK.

3. Select the Play button on the lower left side of Media Player.

If no sound is heard, increase volume and test again.

If an error message is generated, contact the sound card manufacturer.

If the volume has been increased to maximum, and the sound has not

improved, reduce the volume to two-thirds of maximum and try the steps

below. If turning up the MIDI volume control does not have any effect on

the loudness of the MIDI files, you may have an incorrect "MIDI Mapper"

setting in your Control Panel. To check and see if you MIDI Mapper

settings are correct, do the following:

1. Execute the Control Panel program that is located in your Main group.

2. Double-click the MIDI Mapper icon.

3. Click the edit button.

4. The third column in the middle of the screen contains 16 different

   port names. They should all say the same thing, having them all set

   to something other than [NONE].

5. Once you update the MIDI Mapper, choose OK. Choose Yes and then

   choose Close.

6. You should now be able to exit the Control Panel and play MIDI

   files, including the Anthems.

Another possible cause of this problem is a corrupt MIDIMAP.CFG file. You

may be able to correct this by doing the following:

1. In File Manager, choose Search from the File menu.

2. In the Search For box, type "midimap.cfg" (without the quotation

   marks).

3. In the Start From box, type "<drive>:\" (without the quotation

   marks), where <drive> is your hard drive. For example, if you hard

   drive is drive C, type "c:\".

4. Select Search All Subdirectories.

5. Choose OK. MIDIMAP.CFG should be in at least two places on the hard

   drive:

    - C:\WINDOWS\SYSTEM (this assumes that Windows is in C:\WINDOWS)

    - A directory containing your sound card software

6. Make note of the directory location of the copy of MIDIMAP.CFG that

   came with the sound card, and exit Windows to MS-DOS.

7. Copy MIDIMAP.CFG from the sound card software directory to

   C:\WINDOWS\SYSTEM. Choose Yes, if asked to overwrite the file.

8. Restart Windows.

KBCategory: kbusage kbmm

KBSubcategory:

Additional reference words: multi media multimedia multi-media WAV wave


Encarta 1994: Manual Installation Instructions

Article ID: Q107179

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Encarta, 1994 edition

---------------------------------------------------------------------

If you encounter problems using Setup to install Microsoft Encarta

1994, you can use the INSTALL.BAT file on the CD-ROM to perform a

manual installation of the program. Follow the directions documented in the

MSETUP.WRI file located on the X:\MSSTP\MANUAL directory of your Encarta

1994 CD-ROM, where X is your CD-ROM drive.

KBCategory: kbsetup kbprb kbmm

KBSubcategory:

Additional reference words: 1994 multi media multimedia multi-media set up

94


Encarta: GP Fault When Starting

Article ID: Q113124

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Encarta, 1994 edition

---------------------------------------------------------------------

SYMPTOMS

========

When you start Encarta, you may receive a general protection (GP)

fault error in module MEDV10.DLL.

Microsoft is researching this problem and will post new information

here in the Microsoft Knowledge Base as it becomes available.

RESOLUTION

==========

To eliminate this problem, do one of the following, then restart Encarta:

 - Delete the ENCARTA.INI file (it is located in the WINDOWS

   directory).

   -or-

 - Open the ENCARTA.INI file in Notepad and change the LastPosition

   setting to read as follows:

      LastPosition=0,0

MORE INFORMATION

================

This problem is caused by an invalid article reference within Encarta.

KBCategory: kbusage kbprb kbmm

KBSubcategory:

Additional reference words: 1994 multi media multimedia multi-media gp

fault gpf gpfault hang crash lock launch launching


Contents of the Basketball 1995 README.TXT

Article ID: Q122468

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Complete Basketball, 1995 edition

---------------------------------------------------------------------

SUMMARY

=======

The following is the complete text of the README.TXT file that comes with

Microsoft Complete Basketball 1995 edition.

MORE INFORMATION

================

Microsoft Complete Basketball, 1995 Edition - README

================================================================

MICROSOFT COMPLETE NBA BASKETBALL

================================================================

This README file contains additional information about Complete NBA

Basketball not included in the User's Guide.

To read this file on-screen, use the Page Down and Page Up keys. You can

also print the file by opening this file in any Windows word processing

program and choosing the Print command from the File menu.

This file contains important information on the following topics:

1) COMPLETE NBA BASKETBALL PERFORMANCE

2) CD-ROM PROBLEMS

3) PRINTING AND COPYING

4) COMPLETE NBA BASKETBALL DISPLAY

5) AUDIO PROBLEMS

6) RUNNING UNDER MICROSOFT WINDOWS NT

================================================================

1.  COMPLETE NBA BASKETBALL PERFORMANCE

================================================================

Complete NBA Basketball uses your computer's system memory to display

information quickly. If you find that Complete NBA Basketball runs slowly,

or if you encounter out-of-memory errors, Complete NBA Basketball probably

doesn't have enough memory. Consider doing the following to improve your

computer's performance:

* Close all applications that you aren't using.

* Set up a permanent Windows swap file.

   Windows works best when hard disk space has been allocated for

   swapping a file into or out of your computer's memory. To set up

   a permanent Windows swap file on your hard disk, open Windows

   Control Panel (usually in the "Main" program group of Program

   Manager), and double-click the "386 Enhanced" icon. Then click the

   "Virtual Memory" button to see whether your current swap file is

   temporary or permanent, to check the size of the current swap file,

   and to make changes. Windows usually creates a temporary swap

   file by default, but if your disk is full or fragmented, this

   temporary file can become unavailable. If you can, make the size

   of the permanent swap file at least 4096K.

   Look at the Help menu in the Windows Control Panel or in your

   Windows documentation for more information.

* Defragment or optimize your hard disk by running a defragmentation

  program.

   For example, MS-DOS 6.0 includes a utility called Microsoft

   Defrag. Some other popular utilities are PC Tools, Norton

   Utilities, and Mace Utilities.

* Add more RAM (memory) to your computer.

   You can determine how much memory is available by starting

   MS-DOS, typing "mem", and pressing ENTER. This starts a program

   that will tell you how much memory you have. You need at least

   4 megabytes (sometimes listed as 4096 kilobytes, or KB) of RAM,

   and at least 4 megabytes in your hard disk's Windows swap file to

   run Complete NBA Basketball.

For complete details on improving performance, consult your Windows

documentation.

=================================================================

2. CD-ROM PROBLEMS

=================================================================

NOTE - Do not remove the Complete NBA Basketball compact disc from your

CD-ROM drive while running Complete NBA Basketball. If this occurs, in most

cases you will need to restart your computer and run Complete NBA

Basketball again.

If the Complete NBA Basketball program cannot find the data files that it

needs from the Complete NBA Basketball compact disc, you'll see a message

that asks you to select the drive containing the files. To find the source

of the problem, do the following:

* Make sure the Complete NBA Basketball compact disc is correctly

   inserted into the CD-ROM drive.

* Make sure the Complete NBA Basketball program is looking for

   the compact disc on the correct drive.

   Check to see if the drive letter for your CD-ROM drive has

   changed. You can use Windows File Manager to

   determine which drive letter is assigned to the CD-ROM drive.

   The Select Drive command in the Disk menu will say

   "CD-ROM" next to the CD-ROM drive letter. In your

   Windows directory, open the BKTBALL.INI file. The section

   called [BKTBALL] should have an entry called "CD."  The

   path should be set to the drive on which your CD-ROM drive

   appears. For example, if you CD-ROM drive is drive D:\,

   the entry would appear as follows:

     [BKTBALL]

     cd=D:\

* If you have an external CD-ROM drive, make sure that the

   drive is connected to your computer, plugged in, and turned

   on.

If you still see an error message after checking the points above, check

the manuals that came with your CD-ROM drive for information on how a

CD-ROM is to be set up, or contact the company that supplied the drive.

=================================================================

3. PRINTING AND COPYING

=================================================================

Printing and copying are available from most screens in Complete NBA

Basketball for images, text, and statistics. Depending on the type of

printer you have, printing an image may take several minutes. Also, screen

resolution and printer resolution are often not the same, so the resulting

printout may not match the quality you see on the screen.

Because the pictures can be quite large, you may have difficulty copying or

printing in low-memory conditions. In this case, close all other running

applications and try again.

Pictures copied from Complete NBA Basketball and pasted into a word

processing program may look different if the word processor is not set up

to display 256 colors. The picture should still print correctly on a color

printer; only the display in the word processing program is affected.

=================================================================

4. COMPLETE NBA BASKETBALL DISPLAY

=================================================================

---------------------------

REQUIREMENTS

---------------------------

Microsoft Complete NBA Basketball requires a 256 color display to run. If

your computer's display is less than 256 colors, you need to install a 256

color driver, or obtain one from your video card's manufacturer.

Complete NBA Basketball also requires a 640 X 480 or higher display. If

your monitor displays at less than a 640 X 480 resolution, and Complete NBA

Basketball does not run, check to make sure that you have a 640 x 480 or

higher display driver installed.

To check which video driver is currently installed on your computer:

        1. Run the Windows Setup application (this is usually

             found in your Main Program group).

        2. Locate the Display driver item in the application

             window.

For information on installing a different display driver, choose Contents

from the Help menu in the Windows Setup application or consult your Windows

documentation.

----------------

DISPLAY PROBLEMS

----------------

In some situations, Complete NBA Basketball may encounter video display

problems when using high resolution video drivers from various video card

manufacturers. The problems include:

- Images and illustrations appearing grainy or having "glitches"

- Videos displaying garbled images or crashing Complete

   NBA Basketball

Most problems can be fixed by obtaining new drivers from your video card

manufacturer. Contact the manufacturer of your video card to determine if

there are newer versions available. Their phone number should be in the

manuals that came with your video card or personal computer. Another option

for obtaining updated drivers is the Microsoft Download service, an

electronic bulletin board that can be accessed via a modem at (206) 936-

MSDL (6735).

If you experience problems with the display of images and graphics in

Complete NBA Basketball, such as multiple versions of a single button or

images drawn on the screen incorrectly, try the following:

1. In your Windows directory, open the BKTBALL.INI file

    using Notepad or any other word processing program.

2. In the [BKTBALL] section of  the BKTBALL.INI file, change the

    RLEFIX setting to 1, for example:

                 RLEFIX=1

Although this should fix display problems, changing the RLEFIX setting will

cause images to display more slowly.

---------------------

FONT DISPLAY PROBLEMS

---------------------

Complete NBA Basketball uses two TrueType fonts for its display. If you

receive a message stating that one of the fonts is unavailable, make sure

that TrueType fonts are enabled on your computer.

1. From the Windows Control Panel, select Fonts and then

     click the TrueType button.

2. In the True Type dialog, make sure the Enable True Type

     Fonts check box is selected (an X appears in the check box

     when it's selected).

3. If the Enable True Type Fonts check box is selected, in the

     Fonts dialog, click Help for more information on adding fonts.

The fonts you need are installed with Windows and can be found in the

Windows system directory. Make sure to add all the Arial and Times New

Roman fonts to your computer.

------------------

LARGE FONT DRIVERS

------------------

If you are using a Large Font driver, some statistical columns in the Team

Rosters section may appear clipped and some statistics in NBA Basketball

Daily may appear clipped or overlapped. Switching to the Small Font version

of the driver will fix this problem. For more information on installing or

changing video drivers, consult your Windows documentation.

------------------

ATI/MACH32 DRIVERS

------------------

If you are using an ATI video card and video driver, and you're having

display problems, make sure you reset the RLEFIX setting in Complete NBA

Basketball's BKTBALL.INI file as described above.

Also, for Complete NBA Basketball to run on the ATI driver, the "256 color

palette" control in the "Advanced features" of the "ATI Control Panel"

needs to be set to ON. See your video card documentation for more

information.

If you are using a MACH32 video card and driver, image quality will be lost

if Crystal fonts are enabled. Make sure that Crystal fonts are disabled.

1. Open the MACH32 Utilities program group.

2. Open the Mach FlexDesk Control Panel.

3. Click on the Crystal button to get to FlexDesk Crystal Tune.

4. Choose "off" under the "Crystal" options and click on OK to save

   this setting.

Image quality will also be lost if you are using a Super VGA video driver

with a MACH32 video card. Run Windows Setup (described above) to check your

video driver and switch to the MACH32 driver for better image quality.

If you continue to have problems, try contacting ATI Technologies to see if

they have a newer version of the driver you're using.

For information about ATI video cards, contact ATI Technical Support at

(416) 756-0711. The ATI cards and driver products referenced here are

manufactured by ATI Technologies, Inc., a vendor independent of Microsoft;

we make no warranty, implied or otherwise, regarding these products'

performance or reliability.

--------------------

CIRRUS LOGIC DRIVERS

--------------------

The 64k-color Cirrus Logic video driver, v1.32, that shipped with the

Compaq ProLinea and Presario (and presumably other systems having these

drivers) is incompatible with the VfW 1.1 drivers shipped with Complete NBA

Basketball, 1994. As a result, during Complete NBA Basketball Setup, your

system may crash when profiling your video display. This problem does not

occur with the latest versions of the 64K-color Cirrus Logic video driver,

v1.41 and v1.43.

To upgrade your Cirrus Logic video drivers, contact Cirrus Logic product

support at:

Cirrus Logic

3100 W. Warren Ave.

Fremont, CA  94538

(510) 623-8300

The Cirrus Logic driver products referenced here are manufactured by Cirrus

Logic, a vendor independent of Microsoft; we make no warranty, implied or

otherwise, regarding these products' performance or reliability.

---------------

TOSHIBA DRIVERS

---------------

If you are using the Toshiba t44v480c.DRV video driver, Complete NBA

Basketball video may appear pink. To fix this problem, go into your WIN.INI

[drawdib] section and change 1,0,0,0 to 5,0,0,0. The [drawdib] section

should appear similarly to the example shown below:

[drawdib]

t44v480c.drv 640x480x8(5)=5,0,0,0

Save your WIN.INI file and then try playing video in Complete NBA

Basketball again.

--------------------

64,000 COLOR DRIVERS

--------------------

If your machine has a 16 bit video card, and you are using a 64,000 color

driver, some images in Complete NBA Basketball may not display. To fix this

problem, switch to a 256 color driver. For more information on installing

video drivers, consult your Windows manual.

=================================================================

5. AUDIO PROBLEMS

=================================================================

Although you can install and run Complete NBA Basketball without a sound

card, to hear the sounds that come with the product, a sound card is

required. If you're sure you have a sound card, read through the

troubleshooting information listed below, or consult the user manual that

came with your sound card for more information.

--------------------

GENERAL SOUND ISSUES

--------------------

Audio problems can have many causes. Other applications that play sounds

may interrupt sounds in Complete NBA Basketball because your computer

cannot play two sounds simultaneously. This is generally a temporary clash

that will resolve itself. However, a few applications that play sounds,

such as some screen savers, may remove audio capability from all other

Windows applications. If you suspect you have such an application, turn it

off or do not run it while running Complete NBA Basketball.

-------------------------

SOUNDS PLAY, BUT NOT WELL

-------------------------

Sound distortion is often caused by sending a higher volume or amplitude of

sound than the speakers are able to handle. Also, if the volume control on

your audio card is set too high it may cause distortion from the amplifier

on the audio card. Sometimes speakers that are not of high quality will

distort at a lower volume than better speakers.

It is also possible that the software settings on your sound board are

causing distortion. For example, if the sound card volume or "WAVE file

input" is set to near its maximum, it will produce amplification

distortion, just as it would on a stereo system. To find out how to change

your sound board settings, check the documentation that came with your

sound board. This is normally done with either a volume dial on the back of

your audio card (in the rear of your computer where the speakers plug in)

or with a program that is often called a "mixer," which is usually

installed in the Windows Control Panel of the Main program group. Some

audio cards use both types of controls, and they must both be adjusted.

Media Vision Pro Audio Spectrum Cards

-------------------------------------

Audio clips may sound "scratchy" (that is, distorted) when played from the

Media Vision Pro Audio Spectrum card. To correct this problem, change the

Media Vision driver DMA setting to 7.

To change the driver setting:

1. Choose the Drivers icon in the Windows Control Panel.

2. Select the Media Vision Wave/MIDI/Aux driver, and then

   choose Setup.

3. Under the DMA setting, set the selection to 7.

4. Choose OK, and then choose Restart Now.

Audio clips should now play correctly.

The Pro Audio Spectrum sound card and driver products referenced here are

manufactured by Media Vision, Inc., a vendor independent of Microsoft; we

make no warranty, implied or otherwise, regarding these products'

performance or reliability. For more information, call Media Vision, Inc.

Technical Support at (800) 638-2807 or (510) 770-9905. On CompuServe, Media

Vision can be reached by typing GO MEDIAVISION at any prompt.

-------------------------

SOUND DOESN'T PLAY AT ALL

-------------------------

If you don't hear anything when you play sounds in Complete NBA Basketball,

be sure that:

*  A sound card is installed.

*  A speaker is connected to the jack on your sound

   card (not to the CD-ROM drive).

*  The volume is set to an audible level.

*  You have Sounds turned on in the Complete NBA Basketball

    Sounds dialog box. This can be accessed from the Options menu.

You can test sounds with the Sound option in the Windows Control Panel. If

you hear no sound during the tests, open the Drivers option to check the

installed sound driver files. These drivers must be compatible with your

sound board. Be sure that a driver for WAVE audio and the entry "[MCI]

Sound" appears in the Drivers dialog box. If "[MCI] Sound" is missing,

click the Add button in the Drivers dialog box. Then, select "[MCI] Sound"

in the list of drivers and click OK. The Drivers application will ask you

to insert one of your Windows installation disks that contains the driver,

so be sure to have these disks on hand.

If necessary, try setting up your sound board again. If you still can't

hear sounds, contact the sound board manufacturer to verify that you are

using the correct drivers and that no hardware conflicts exist.

Please note that Complete NBA Basketball requires a sound board to be

installed and is not intended to run with drivers which use the PC internal

speaker, such as the unsupported "PC Speaker" driver. Such a driver will in

most cases not play any sounds, and if the driver setup option "Enable

Interrupts" is not checked, the system may crash. Check the "Drivers"

configuration in your Windows control panel. If you have both a sound board

and the PC Speaker driver installed, it is preferable to un-install the PC

Speaker driver.

Creative Labs Sound Blaster 16 and 16ASP Sound Cards

----------------------------------------------------

Compressed audio clips may fail to play if you are using a Sound Blaster 16

or Sound Blaster 16 ASP sound card. This problem occurs because some

computers are unable to use the 16-bit DMA (direct memory access) channel

on the Sound Blaster cards.

To correct this problem, switch the HDMA channel to use DMA or 8-bit DMA.

You must change this setting in the following two places:

 - The Drivers dialog box in the Windows Control Panel

   -and-

 - The SBCONFIG.EXE configuration program included with the

   Sound Blaster cards

To change the settings, follow these steps:

1. Choose the Drivers icon in the Windows Control Panel.

2. Select the Sound Blaster 16 Wave/Midi driver and choose Setup.

3. Under the HDMA setting, set the selection to DMA.

4. Choose OK, and then choose Do Not Restart Now.

5. Exit Windows.

6. At the MS-DOS prompt, switch to the SB16 directory and run

   SBCONFIG.EXE.

7. Follow the instructions provided by this configuration program.

   It assists you in selecting and testing the following

   variables:

Variable            Select

--------------------------

Base I/O port       Autoscan

MidiPort address    Autoscan

DMA interrupt       Current

8-bit DMA           Current

16-bit DMA          Use 8-bit DMA

After you have finished making these selections, the SBCONFIG program will

restart your computer.

8. Restart Windows.

All compressed audio should now play correctly.

For more information regarding Sound Blaster cards and about this problem,

contact Creative Labs technical support at (405) 742-6622.

Article truncated.


Summary of CD-ROM Drives and Their Capabilities

Article ID: Q95893

SUMMARY

=======

The following list summarizes the capabilities of a number of the

CD-ROM drives that are available on the market.

MORE INFORMATION

================

The products included here are manufactured by vendors independent of

Microsoft; we make no warranty, implied or otherwise, regarding these

products' performance or reliability.

Company         Model     Capacity  Interface  Buffer Access D.T.R. Int/Ext

---------------------------------------------------------------------------

CD-ROM Inc.     CRI-1000    660       SCSI, AT  64K    350    150   Int/Ext

                                      IDE,

                                      Prop*

CD Technology   CD Porta-   600-683   SCSI-2    64K    325    150   Int/Ext

                Drive

Chinon America  CDA-431     680       SCSI      32K    350    150     Ext

Chinon America  CDA-435     600       SCSI      64K    350    150     Ext

Chinon America  DC-431      680       SCSI      32K    350    150     Ext

Chinon America  DC-435      600       SCSI      64K    350    150   Int/Ext

Chinon America  DS-431      680       SCSI      32K    350    150     Ext

                Bundle

Chinon America  DS-435      600       SCSI      64K    350    150     Ext

Chinon America  DX-431      680       SCSI      32K    350    150     Ext

Chinon America  DX-435      600       SCSI      64K    350    150     Ext

Dataware        Series 500  660       SCSI      64K    350    150   Int/Ext

Technologies

Freeport Data   CD-Shuttle  599-683   Parallel         325    150     Ext

                CS-600

Genesis         GenSTAR     680       Prop*     32K    450    150-170 Ext

Integrated      2000 Series

Systems Inc.

Genesis         GenSTAR     680       Prop*            600  150-180 Int/Ext

Integrated      3000 Series

Systems Inc.

Hard Drives     PowerDrive  550-680   SCSI             350    150     Ext

Intl.           CD-ROM

Hewlett-Packard 50720A      500       Prop             500            Int

Hitachi         CDR-1503SMC 552       SCSI             800    150     Ext

Hitachi         CDR-1503SPC 552       IDE              800    154     Ext

Hitachi         CDR-1700SPC 682-778   Prop*     32K    320    154     Ext

Hitachi         CDR-1700SMC 682-778   Prop*     32K    320    150     Ext

Hitachi         CDR-1750S   682-778   SCSI      64K    320    150     Ext

Hitachi         CDR-3600    682-778   Prop*     32K    450    150     Int

Hitachi         CDR-3600PC  682-778   SCSI      32K    450    150     Int

Hitachi         CDR-3700    682-778   Prop*            320    150     Int

Hitachi         CDR-3750    682-778   SCSI      64K    300    150   Int/Ext

IBM             PS/2 CD-ROM 600       SCSI             380    150

Int/Ext

IBM             PS/2 CD-ROM 600       SCSI             330    150     Int

                II

JVC Information WO CD-ROM   540       SCSI             300            Int

Products

Laser Magnetic  CM 205      553-635   SCSI      32K    375  150-180 Int/Ext

Storage Intl.

Laser Magnetic  CM 225      553-635   SCSI      32K    375    150-180

Int/Ext

Storage Intl.

Liberty Systems 115 Series  680       SCSI      64K    380    150     Ext

                115CD                 Parallel

MacProducts USA Magic CD-ROM594       SCSI             350    150     Ext

Micro Design    LaserBank   600       SCSI      64K    350    150

Int/Ext

Intl.           600CD

Mitsumi         CRMC-FR     540-630   Prop*            600    150-180 Int

Mitsumi         CRMC-LU     540-630   Prop*            600    150-180 Int

Mitsumi         CRS-UF      540-630   Prop*            700    150-180 Ext

Mitsumi         CRS-XP      540-630   Prop*            900    150-180 Ext

NCR Corp.       Safari      680       Prop*            325            Ext

                Portable CD-ROM

NEC             CDR-36      620-670   SCSI      64K    500    150     Ext

                Portable

NEC             CDR-36M     680                        450    150     Ext

NEC             CDR-37      680       SCSI      64K    450    150     Ext

NEC             CDR-73M     680       SCSI      64K    280    150     Ext

NEC             CDR-74      680       SCSI      64K    280    150   Int/Ext

NEC             CDR-84      680       SCSI      64K    280    150   Int/Ext

NEC             CDR-83M     680       SCSI      64K    280    150     Ext

Nth Group       Nth CD-ROM  680       SCSI             350            Ext

Optical Access  Access CD   600       SCSI             400    150     Ext

Optical Access  Access CD/  599-683   SCSI-2           310    150     Ext

                Allegro

Optical Access  Access CD/  540       SCSI-2           500    150     Ext

                Performer

Optical Media   OMI CDP-1B  130       SCSI      64K    380    150     Ext

Panasonic       LK-MC501S/B 540       SCSI             500    150   Int/Ext

Parallel        PC-5683s    600       SCSI             350            Ext

Peripherals                           Parallel

Technology Inc.

Peripheral      PC CD-ROM   654-680   SCSI      64K    380    150   Int/Ext

Land Inc.

Periperal       PV-CD ROM   638       SCSI             350            Ext

Vision

Storage

Systems

Phillips        CM202XRS    600       Serial           350    150-180 Int

Phillips        CM202XBK    600       Serial           350    150-180 Int

Phillips        CDD401      635       Prop*            500    150-180 Ext

                (Magnavox)

Phillips        CDD461      645-757   Prop*            700    150-180 Ext

                (Magnavox)

Phillips        CDD461RS    645-757   Prop*            700    150-180 Ext

                (Magnavox)

Pinnacle Micro  PCD-100     540-635   Prop*            600          Int/Ext

Procom          MacCD/LX    683       SCSI      64K    350    150     Ext

Technology

Procom          MCD-ROM650/E683       SCSI      64K    325    150     Ext

Technology

Procom          MCD-ROM650/M683       SCSI             325    150     Ext

Technology

Procom          PICD650S    650       Prop*     64K    340    150     Ext

Technology

Procom          PXCD650S    650       Prop*     64K    340    150     Ext

Technology

Refcorp         Premiere    552       ESDI                          Ext/Int

                CD-ROM

Sony            CDU-31A     680       Prop*     64k    430    150     Int

Sony            CDU-510     540                        500    150     Int

Sony            CDU-520     540                        500    150     Int

Sony            CDU-535     680-777   Prop*     8K     340    150     Int

Sony            CDU-541     640       SCSI      64K    380    150     Int

Sony            CDU-561     640       SCSI-2    256K   300    150     Ext

Sony            CDU-6100    640       SCSI             500    150     Ext

Sony            CDU-6110    640       SCSI             500    150     Ext

Sony            CDU-7101    640       SCSI             500    150     Ext

Sony            CDU-6205    640       Prop*            340    150     Ext

Sony            CDU-7211    680-777   SCSI      64K    380    150     Ext

Storage Devices SCD-683     599-683   SCSI             300    150     Ext

Inc.                                  Parallel

Sun Moon Star   Internal    680       IDE       8K     340    150     Int

                CD-ROM kit

Sun Moon Star   91-015      553       IDE       32K    450    150     Int

Sun Moon Star   Internal    680       IDE                             Int

                SCSI CD-ROM Kit

Tandy           CDR-1000    540-630   IDE              900    150   Ext/Int

Tandy           CDR-3000    540-630   IDE              900    150   Ext/Int

Tass Optical    CD-ROM 650  650       SCSI             350    150   Ext/Int

World Inc.

Texel America   DM-3011     550       SCSI      64k    340    150     Int

Texel America   DM-3021     550       SCSI      64k    340    150     Int

Texel America   DM-3024     680                 64k    265    150   Ext/Int

Texel America   DM-5024     600                 64k    265    150   Ext/Int

Texel America   DM-3120     550       SCSI      64k    700    150     Int

Texel America   DM-3110     550       SCSI      64k    700    150     Int

Texel America   DM-5011     550       SCSI      64k    340    150   Ext/Int

Texel America   DM-5021     550       SCSI      64k    340    150   Ext/Int

Texel America   DM-5110     550       SCSI      64k    700    150     Ext

Texel America   DM-5120     550       SCSI      64k    700    150     Ext

Texel America   DM-7120A    550       SCSI      64k    700    150     Ext

                (Portable)

Texel America   DM-7120B    550       SCSI      64k    700    150     Ext

                (Portable)

Todd            TCDR3600    553       SCSI             450    150   Ext/Int

Enterprises Inc.

Todd            TCDR6000    600       SCSI      64K    390    150     Ext

Enterprises Inc.

Todd            TCDR6050    600       SCSI      64K    390    150     Ext

Enterprises Inc.

Toshiba         TXM-3301A1  599-683   SCSI      64K    325    150     Ext

                                      SCSI-2

Toshiba         XM-3301B1   599-683   SCSI      64K    325    150     Ext

                                      SCSI-2

Toshiba         TXM-3301E1  599-683   SCSI      64K    325    150     Ext

                                      SCSI-2

Toshiba         TXM-3301P   599-683   SCSI             325    150     Ext

Toshiba         XM-3300     599-683   SCSI             325    150     Int

* Proprietary

DM-3024 Texel drive will read 680mb

KBCategory: kbother kbmm

KBSubcategory:

Additional Reference Words: CD ROM Capability Ability Speed kbmm

info capacity specification summary model


Art Gallery: Graphic Problems Using Diamond Stealth 64

Article ID: Q121028

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Art Gallery for Windows, Version 1.0

---------------------------------------------------------------------

SUMMARY

=======

If you are using the Diamond Stealth 64 display driver, you may

experience problems (distorted images) running Microsoft Art Gallery.

Diamond has released an updated display driver that corrects this

problem if the resolution is set higher than 640 x 480. However,

animations do not work if the resolution is set higher than 640 x 480.

The driver version is 1.06.

Diamond has also released version 1.2. Images will be distorted at a 256-

color depth. Higher color depths, such as 64,000, look fine; however,

animations will not run at greater than 256 colors.

This driver is available as a self-extracting file called 964106.EXE

from Diamond's BBS.

MORE INFORMATION

================

The Stealth 64 video driver discussed here is manufactured by Diamond, a

vendor independent of Microsoft; we make no warranty, implied or

otherwise, regarding this product's performance or reliability.

REFERENCES

==========

Diamond Computer        (408) 736-2000  Technical support

Diamond Computer        (408) 730-1100  BBS support, 2400 only

Diamond Computer        (408) 524-9301  BBS support, 9600 only

KBCategory: kbdisplay kbmm kb3rdparty kbmm

KBSubcategory:

Additional reference words: version 1.0 multi media multimedia

multi-media image broken slice sliced err error video avi image distort

clip clipped


Bookshelf 1993: Manual Installation Instructions

Article ID: Q98991

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Bookshelf 1993 Edition

 - Microsoft Multimedia Viewer, version 2.0

----------------------------------------------------------------------

SUMMARY

=======

This article provides instructions on how to manually set up Bookshelf

1993.

MORE INFORMATION

================

Steps to Manually Install Bookshelf 1993

-----------------------------------------

The following directions assume your hard disk drive is drive C,

that Windows is installed in C:\WINDOWS, and that your CD-ROM drive is

drive X.

 1. Copy X:\VIEWER\BSHELF93.EXE to C:\WINDOWS.

 2. Copy the following files from X:\VIEWER to C:\WINDOWS\SYSTEM:

       QKEYS.DRV

       MSACM.DRV

       MSADPCM.ACM

       MVAPI2.DLL

       MVBMP2.DLL

       MVBRKR2.DLL

       MVFS2.DLL

       MVFTSUI2.DLL

       MVMCI2.DLL

       MVSRCH2.DLL

       MVTITLE2.DLL

       CTL3D.DLL

       MMP.DLL

       MVAFF.DLL

       MVIEWER2.EXE

 3. Create a directory named BSHELF93 on drive C. For example, from

    the MS-DOS command prompt on drive C, type:

       MD C:\BSHELF93

 4. Copy BOOKS93.DLL from X:\VIEWER to C:\BSHELF93:

 5. Copy the following files from X:\BOOKS to C:\BSHELF93:

       BOOKS93.ICO

       BSOVER.ICO

       BQUOTE93.ICO

       CQUOTE93.ICO

       ENCYC93.ICO

       ROGET93.ICO

       ATLAS93.ICO

       ALMAN93.ICO

       DICT93.ICO

 6. Perform the following three steps to create a new program group

    called "Microsoft Bookshelf - 1993":

    a. From the File menu in the Program Manager, choose New.

    b. Select New Program Group and choose OK.

    c. In the Program Group Properties dialog box, enter "Microsoft

       Bookshelf - 1993" in the Description field and choose OK.

 7. For each item in the Program Group Table below, perform the following

    four steps to add a program item to the "Microsoft Bookshelf - 1993"

    group.

    a. In the Program Manager, choose New from the File menu, then

       choose OK.

    b. Enter the description and command line in the corresponding

       fields in the Program Item Properties dialog box.

    c. Choose the Change Icon button. In the Change Icon dialog box,

       enter the path to the icon file and choose OK.

    d. Choose OK.

    Program Group Table

    -------------------

    Description: Bookshelf 1993

    Command Line: C:\WINDOWS\SYSTEM\MVIEWER2.EXE BOOKS93.MVB

    Icon: C:\BSHELF93\BOOKS93.ICO

    Description: Concise Quotes

    Command Line: C:\WINDOWS\SYSTEM\MVIEWER2.EXE -iCCQ_CONTENTS

                  BOOKS93.MVB

    Icon: C:\BSHELF93\CQUOTE93.ICO

    Description: Bartletts Quotations

    Command Line: C:\WINDOWS\SYSTEM\MVIEWER2.EXE -iBFQ_CONTENTS

                  BOOKS93.MVB

    Icon: C:\BSHELF93\BQUOTE93.ICO

    Description: Concise Encyclopedia

    Command Line: C:\WINDOWS\SYSTEM\MVIEWER2.EXE -iCCE_CONTENTS

                  BOOKS93.MVB

    Icon: C:\BSHELF93\ENCYC93.ICO

    Description: Dictionary

    Command Line: C:\WINDOWS\SYSTEM\MVIEWER2.EXE -iAHD_CONTENTS

    BOOKS93.MVB

    Icon: C:\BSHELF93\DICT93.ICO

    Description: Thesaurus

    Command Line: C:\WINDOWS\SYSTEM\MVIEWER2.EXE -iRET_CONTENTS

    BOOKS93.MVB

    Icon: C:\BSHELF93\ROGET93.ICO

    Description: Atlas

    Command Line: C:\WINDOWS\SYSTEM\MVIEWER2.EXE -iHAM_CONTENTS

    BOOKS93.MVB

    Icon: C:\BSHELF93\ATLAS93.ICO

    Description: 1993 Almanac

    Command Line: C:\WINDOWS\SYSTEM\MVIEWER2.EXE -iWA_CONTENTS

    BOOKS93.MVB

    Icon: C:\BSHELF93\ALMAN93.ICO

    Description: Bookshelf 1993 Overview

    Command Line: WINHELP.EXE -iMENUHELPDEMO X:\BOOKS\BKS93.HLP

    Icon: C:\BSHELF93\BSOVER.ICO

 8. The Bookshelf Setup program installs special screen fonts. Perform

    the following six steps to install these fonts manually:

    a. In the Microsoft Windows Control Panel, choose Fonts from the

       Settings menu.

    b. Choose Add.

    c. In the Add Fonts dialog box, select drive X from the Drives

       list. From the Directories list, select the VIEWER

       directory. List Of Fonts shows the following contents:

          Lucida Sans B 10,12,14

          Lucida Sans B1 10,12,14

          Lucida Sans B2 10,12,14

          Symbol B

    d. Choose the Select All Button.

    e. Choose OK.

    f. Choose Close.

 9. Use the following .INI file settings:

       VIEWER.INI

       [Files]

       BOOKS93.MVB=X:\BOOKS\,Please insert the Bookshelf - 1993 CD.

       MVTITLE2.DLL=C:\WINDOWS\SYSTEM\

       MVFS2.DLL=C:\WINDOWS\SYSTEM\

       MVSRCH2.DLL=C:\WINDOWS\SYSTEM\

       MVAPI2.DLL=C:\WINDOWS\SYSTEM\

       MVBMP2.DLL=C:\WINDOWS\SYSTEM\

       MVBRKR2.DLL=C:\WINDOWS\SYSTEM\

       MVMCI2.DLL=C:\WINDOWS\SYSTEM\

       MVIEWER2.DLL=C:\WINDOWS\SYSTEM\

       MVAFF.DLL=C:\WINDOWS\SYSTEM\

       MVFTSUI2.DLL=C:\WINDOWS\SYSTEM\

       CTL3D.DLL=C:\WINDOWS\SYSTEM\

       MMP.DLL=C:\WINDOWS\SYSTEM\

       BOOKS93.DLL=C:\BSHELF93

       [MVAPI]

       Version=2

       File=MVAPI2.DLL

       WIN.INI

       [Microsoft Word 2.0]

       LoadToolbarBitmaps=Yes Append to current [Microsoft Word 2.0]

       [Quickeys]

       +^%Q=BS93 3I,BSHELF93 /I:Cquote

       +^%E=BS93 5I,BSHELF93 /I:Encyc

       +^%W=BS93 7I,BSHELF93 /I:Alman

       +^%T=BS93 6I,BSHELF93 /I:Roget

       +^%D=BS93 4I,BSHELF93 /I:Dict

       +^%B=BS93 2I,BSHELF93 /I:Bquote

       +^%A=BS93 1I,BSHELF93 /I:Atlas

       [Bookshelf]

       TBOX=1

       SendToDlg=1

       Integration=2

       LastQuote=0   A value of 0 indicates QOTD is inactive

       ViewerPath=C:\WINDOWS\SYSTEM\MVIEWER2

       BooksPath=X:\BOOKS\

       HelpFile=X:\WORD\WINWORD.HLP

       SYSTEM.INI

       [boot]

       drivers=MMSYSTEM.DLL qkeys.drv

       [drivers]

       wavemapper=msacm.drv

       qkeys=qkeys.drv

10. Perform Word for Windows integration as follows:

    a. Copy the following files from X:\WORD to C:\WINDOWS\SYSTEM:

          MVAPI.DLL

          FTENGINE.DLL

          FTUI.DLL

    b. Copy BOOKSHLF.DLL from X:\VIEWER\BS93WORD to C:\WINDOWS\SYSTEM.

    c. Copy the following files from X:\VIEWER\BS93WORD\ to

       C:\WINWORD:

          BSHELF93.DOT

          DDEAPP.EXE

          WORDDDE.DAT

          82TBAR.BMP

          V2TBAR.BMP

11. After copying the BSHELF93.DOT file from the X:\VIEWER\BS93WORD

    directory to the C:\WINWORD directory, use File Manager to remove

    the Read Only attribute from the BSHELF93.DOT file. If this isn't

    removed, the wabSetup macro will be unable to make the modification

    necessary to complete the Word for Windows and Bookshelf 1993

    integration. To remove the Read Only attribute:

    a. Run File Manager.

    b. Select the BSHELF93.DOT file in the C:\WINWORD directory.

    c. From the File menu, choose Properties.

    d. In the Attributes section, clear the Read Only check box.

    e. Choose OK.

12. Start Microsoft Word for Windows. Open the BSHELF93.DOT file.

13. From the Tools menu, choose Macro. In the Macro dialog box, select

    Template Macros.

14. From the Macro dialog box, select wabSetup and choose Run. This

    macro will copy the list of macros to the NORMAL.DOT file and

    inserts the Bookshelf icon on the toolbar.

15. Close Microsoft Word for Windows and save the changes to the

    Global Glossary.

KBCategory: kbsetup kbmm

KBSubcategory:

Additional reference words: KBPRIORITY1 1993 manual install bookshelf

kbmm multi media multimedia multi-media books 93 setup usage


Err Msg: Unexpected error [MCI602].

Article ID: Q98562

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Musical Instruments version 1.0

 - Microsoft Dinosaurs version 1.0

 - Microsoft Dangerous Creatures, version 1.0

 - Microsoft Art Gallery version 1.0

 - Cogapp Engine

----------------------------------------------------------------------

SUMMARY

=======

When you start one of the applications listed at the top of this article,

you may receive the following error message:

   Unexpected error [MCI602].  Cannot play sounds.  Would you like to

   continue using Musical Instruments without sound?

If you choose Yes, the application will continue running, but you

will not have sounds.

If you choose No, you will receive the following error message:

   Not enough memory to run.  Exiting now.

MORE INFORMATION

================

These error messages occur when the Windows [MCI] Sound driver is not

installed.  Install the [MCI] Sound driver in the Drivers section of

Windows Control Panel to solve this problem.

To Install the [MCI] Sound Driver

---------------------------------

1. Choose the Drivers icon in Windows Control Panel.

2. Choose the Add button.

3. From the displayed list of drivers, select [MCI] Sound.

4. Choose OK.

[MCI] Sound should now be installed and listed in the Installed

Drivers box.

KBCategory: kbusage kbprb kberrmsg kbmm

KBSubcategory:

Additional reference words: 1.00 multimedia multi media multi-media

waveform wave .WAV WAV start run audio won't start kbmm dinos dev/drv sound


Incorrect Settings in SYSTEM.INI for Sound Blaster Pro

Article ID: Q78561

---------------------------------------------------------------------

The information in this article applies to:

 - Multimedia Beethoven versions 1.0 and 1.0A

 - Microsoft Bookshelf for Windows, 1991, 1992, and 1993 editions

 - Microsoft Encarta, 1993 and 1994 editions

 - Microsoft Musical Instruments for Windows, version 1.0

 - Microsoft Multimedia Stravinsky for Windows, version 1.0

 - Microsoft Multimedia Mozart version 1.0

 - Microsoft Multimedia Schubert version 1.0

---------------------------------------------------------------------

SUMMARY

=======

Early version of the Creative Labs' Multimedia Extensions to Windows

Setup program does not add certain entries to the SYSTEM.INI, which are

necessary for the Sound Blaster Pro audio card to work properly. Because

of this error, Bookshelf for Windows may not play MIDI audio files

correctly.

MORE INFORMATION

================

To correct the problem, add the following lines to the SYSTEM.INI. The

individual parameters will be dependent upon the actual settings on

the board. The factory default settings are listed below:

   [SoundBlaster]

   port=220

   int=7

   dma=1

KBCategory: kbsetup kb3rdparty kbsound kbmm

KBSubcategory:

Additional reference words: Viewer 1.00 1.0 2.0 2.00kbmm Sound Tbook

MediaView VB C run


Encarta: GP Fault with Tseng ET4000 Video Drivers

Article ID: Q98232

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Encarta, 1993 and 1994 Editions

 - Microsoft Dinosaurs version 1.0

 - Microsoft Bookshelf, 1992 Edition

 - Microsoft Multimedia Viewer, versions 1.0 and 2.0

 - Microsoft Scenes for Windows, version 1.0

 - Spam C-Run Engine

-------------------------------------------------------------------

SYMPTOMS

========

The applications identified above generate general protection (GP) faults

at startup if a ET4000 based video card is installed and Windows is

configured with the Tseng Laboratories Inc. generic ET4000 driver in 32,000

color mode.

This error also occurs with Bookshelf 1992 if you are using the ET4000

640 x 480 64,000 color driver.

MORE INFORMATION

================

When you start the program, the Welcome screen appears, paints the

border, fills the window with gray, and then produces the following GP

fault:

   MVIEWER2 caused a General Protection Fault in <driver name> at

   0001:273A.

RESOLUTION

==========

To eliminate this problem, do one of the following:

 - Use the standard VGA video driver that is supplied with Windows

   3.1.

   -or-

 - Contact Tseng Laboratories Inc. at (215) 968-0502 for alternative

   or updated drivers.

KBCategory: kbusage kberrmsg kbmm

KBSubcategory:

Additional reference words: 1.00 gp fault general protection viewer

multimedia multi media multi-media et 4000 book shelf for windows

dinos dev/drv gpf w_mscenes


Cinemania 1995: Manual Installation Instructions

Article ID: Q122476

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Cinemania for Windows, 1995 edition

---------------------------------------------------------------------

If you encounter problems using Setup to install Microsoft Cinemania 1995,

you can use the PSS.BAT file on the CD-ROM to perform a manual installation

of the program. Follow the directions documented in the MSETUP.TXT file

located in the <X>:\AAMSSTP\MANUAL directory of your Cinemania CD, where

<X> is your CD-ROM drive.

NOTE: The PSS.BAT file on the Cinemania 1995 CD is incorrect. All

references to source files on the CD located in the \SYSTEM directory,

should be the AAMSSTP\SYSTEM directory.

After running the PSS.BAT file, copy the following files from the

AAMSSTP\SYSTEM directory to the WINDOWS\SYSTEM directory on the hard

drive:

   OLE2CONV.DLL

   OLE2.DLL

   OLE2.REG

   OLE2DISP.DLL

   OLE2NLS.DLL

   OLE2PROX.DLL

   STORAGE.DLL

   TYPELIB.DLL

   STDOLE.TLB

   VSHARE.386

   VER.DLL

   DISPDIB.DLL

   ACMCMPRS.DLL

   INDEOV.DRV

   AVICAP.DLL

   AVIFILE.DLL

   CLEANUP.REG

   DVA.386

   ICCVID.DRV

   IMAADPCM.ACM

   IR21_R.DLL

   IR32.DLL

   MAP_WIN.HLP

   MSACM.DLL

   MSACM.DRV

   MCIAVI.DRV

   MSRLE.DRV

   MSVIDEO.DLL

   MPLAYER.REG

   MSADPCM.ACM

Copy the following files from the AAMSSTP\SYSTEM directory to the WINDOWS

directory on your hard drive:

   MPLAYER.EXE

   MPLAYER.HLP

   MCIOLE.DLL

   INDEO.INI

All files should now be in their proper location.

KBCategory: kbmm kbusage kbsetup kbmm

KBSubcategory:

Additional reference words: Ed multi media multimedia multi-media set up

set-up setup install installs err msg error problem prog ver 95 '95


Encarta Err Msg: This AVI File Is too Big...

Article ID: Q99010

--------------------------------------------------------------------

The information in this article applies to:

 - All Microsoft Multimedia Applications

--------------------------------------------------------------------

SYMPTOMS

========

When you try to play Audio Visual Interface (AVI) animations in

Microsoft multimedia applications the following error messages may occur:

   Multimedia Viewer MCI: This AVI file is too big to be played in the

   selected VGA mode

   256 Color VGA not available

CAUSE

=====

This occurs because some video drivers cannot run AVI animations with

the [MCI] Microsoft Video for Windows driver set to Full Screen.

WORKAROUND

==========

1. In the Drivers section of Windows Control Panel, choose [MCI] Microsoft

   Video for Windows.

2. Choose the Setup button.

3. In the Video Mode selection box, choose the Window option.

4. Choose the Set Default button.

5. Choose the Close button in the Drivers dialog box.

6. Close the Windows Control Panel.

This problem is known to occur with the Tseng Labs ET4000, Diamond

Speedstar 24X video cards, and the ATI Ultra Pro Mach 32 with 2 MB of

video memory in any resolution. This problem also has been reported to

occur with the Cirrus Logic (5426) video card running with multimedia

applications. This problem may also occur with other video cards. It

generally occurs with cards containing either 512KB or 1MB of video memory.

KBCategory: kbbuglist kbmm

KBSubcategory:

Additional reference words: Windows 3.10 Encyclopedia Animation Visual

install run large multimedia multi media multi-media movie setup usage

dev/drv video encarta 1995 1994 mmtitles


Media Player: CD Audio Device Missing from Device Menu

Article ID: Q105671

---------------------------------------------------------------------

The information in this article applies to:

 - Media Player for Windows

---------------------------------------------------------------------

SYMPTOMS

========

You may occasionally find that when you start Media Player, the Drivers

menu no longer lists your CD Audio device. When you check your

MPLAYER.INI file, you may find that the CD Audio line appears as "CD

Audio=0" instead of "CD Audio=17". A zero in the [Devices] section of

the MPLAYER.INI file indicates that the device is not available.

RESOLUTION

==========

To correct the immediate problem, edit the MPLAYER.INI file in Notepad

and replace the "0" on the CD Audio line with "17". When you restart

Media Player, the CD Audio device will again be listed under the

Device menu.

To find out why this problem occurs, you may need to do some

troubleshooting with the following in mind.

1. Media Player only writes changes to the MPLAYER.INI file in the

   following two situations:

    - A change has been made to the SYSTEM.INI file

      -or-

    - You have installed a new WAVE, MIDI, or AUX driver using the

      Drivers section of the Windows Control Panel.

2. If a device listed in the [MCI] section of SYSTEM.INI cannot be

   loaded while Media Player is writing to the MPLAYER.INI file, Media

   Player will set the parameter for that device to 0.

3. Some reasons why the CD Audio device driver (MCICDA.DRV) might not

   be able to load include the following:

    - MSCDEX is not installed

    - Another application is using MCICDA.DRV

    - The CD-ROM driver is not installed

    - The SCSI bus for the CD-ROM drive may be locking up

    - Media Player may have problems loading MCICDA.DRV while other

      applications are communicating with the CD-ROM driver

4. Some CD-ROM controllers are known to randomly lock the SCSI bus for

   no apparent reason, but work fine after you turn off your computer

   and then restart it. This problem has been found to occur with some

   older Media Vision boards.

KBCategory: kbother  kbprb kbmm

KBSubcategory:

Additional reference words: multi media multimedia multi-media gone

not listed can't find mmtitles kbmm sound


Playing Compressed Audio on a Audio Plus Sound Card

Article ID: Q117766

---------------------------------------------------------------------

The information in this article applies to these applications that

use the Microsoft Audio Compression Manager to produce sounds:

 - Microsoft Complete Baseball, 1994 edition

 - Microsoft Art Gallery for Windows, version 1.0

 - Microsoft Bookshelf, 1993 and 1994 editions

 - Microsoft Cinemania, 1994 edition

 - Microsoft Creative Writer for Windows, version 1.0

 - Microsoft Dinosaurs for Windows, version 1.0

 - Microsoft Encarta, 1993 and 1994 editions

 - Microsoft Fine Artist for Windows, version 1.0

 - Microsoft Multimedia Mozart for Windows, version 1.0

 - Microsoft Multimedia Schubert for Windows, version 1.0

 - Microsoft Multimedia Stravinsky for Windows, version 1.0

 - Microsoft Multimedia Strauss for Windows, version 1.0

 - Microsoft Dangerous Creatures for Windows, version 1.0

 - Microsoft Ancient Lands for Windows, version 1.0

 - Microsoft Musical Instruments for Windows, version 1.0

 - Microsoft SoundBits (All Collections) version 1.0

---------------------------------------------------------------------

SUMMARY

=======

Audio Plus and Audio Plus II cards, by Zoltrix, support compressed audio,

when they are configured to use the SoundBlaster drivers.

MORE INFORMATION

================

To install the SoundBlaster driver, use the driver disk that accompanies

the Audio Plus or Audio Plus II card. This includes the SNDBLST2.DRV file.

You will need to edit the SYSTEM.INI file; it can be opened in any text

editor, such as the Windows Notepad or the MS-DOS Editor.

Below are sections of the SYSTEM.INI file that include the setup for

the sound card. The port (I/O Base Address), INT (interrupt/IRQ), and

DMACHANNEL (DMA channel) settings may be different, depending on the

settings on the sound card.

   [Drivers]

   timer=timer.drv

   MIDI=apdev.drv

   Wave=apdev.drv

   MIDI1=apmus.drv

   VIDC.MSVC=msvidc.drv

   VIDC.RT21=indeo.drv

   WaveMapper=msacm.drv

   VIDC.CVID=iccvid.drv

   MidiMapper=midimap.drv

   [apdev.drv]

   port=220

   int=7

   dmachannel=1

   [apmus.drv]

   port=220

The Zoltrix 16 cards will play compressed audio if you edit the above

sections of the SYSTEM.INI file to look like the entries listed below. You

may have to add the [sndblst2.drv] and [MSACM] sections. A semicolon (;) in

the SYSTEM.INI file indicates that the line is a comment and the

information will not load into memory.

   [Drivers]

   timer=timer.drv

   ;MIDI=apdev.drv

   ;Wave=apdev.drv

   ;MIDI1=apmus.drv

   VIDC.MSVC=msvidc.drv

   VIDC.RT21=indeo.drv

   WaveMapper=msacm.drv

   VIDC.CVID=iccvid.drv

   MidiMapper=midimap.drv

   Wave1=sndblst2.drv

   MIDI2=sndblst2.drv

   ;[apdev.drv]

   ;port=220

   ;int=7

   ;dmachannel=1

   ;[apmus.drv]

   ;port=220

   [sndblst2.drv]

   port=220

   int=7

   [MSACM]

   Install=msadpcm.acm

The products included here are manufactured by vendors independent of

Microsoft; we make no warranty, implied or otherwise, regarding these

products' performance or reliability.

Support for the Zoltrix sound cards is provided by the following companies:

In the United States, support is provided by the manufacturer, Zoltrix:

   Main telephone number: (510) 657-1188

   Technical support number: (510) 657-5737

In Canada, support is provide by the distributor, 3D MicroComputers:

   Main telephone number:  (905) 479-8822

   Service number: (905) 479-3668

   Tech. Support number: (800) 846-7655

KBCategory: kbother kbmm

KBSubcategory:

Additional reference words: 1.00 multi media multimedia multi-media

zoltrix soundblaster sb sbpro pro creative labs zoltric zoltrick zoltrik mm

wm_writer wm_artist sound bits clips


Err Msg: The Specified Device Is Not Open ...

Article ID: Q98642

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft SoundBits version 1.0

 - Microsoft Bookshelf, 1994 edition

 - Microsoft Encarta, 1993 edition

 - Microsoft Multimedia Stravinsky, version 1.0

 - Microsoft Audio Compression Manager

---------------------------------------------------------------------

SYMPTOMS

========

When you start Microsoft SoundBits, you may receive the message:

   The specified device is not open or is not recognized by MCI.

If you choose Yes, SoundBits will continue to play sounds when you

select .WAV files. This error message will occur when you choose the

SoundBits Browser icon or when you choose the Play Sound button in the

Media Browser screen.

When you try to play a sound in Encarta, Bookshelf, or Stravinsky, or play

an animation that uses an .AVI file, you may receive the message:

   Multimedia Viewer MCI

   The specified device is not open or is not recognized by MCI.

   device: WaveAudio

If you choose Yes, the program will continue without sound capabilities.

CAUSE

=====

These messages occur when the Windows [MCI] Sound driver is not

installed.

RESOLUTION

==========

Install the [MCI] Sound driver in the Drivers section of Windows

Control Panel to correct the problem.

To Install the MCI Sound Driver

-------------------------------

1. Choose the Drivers icon in Windows Control Panel.

2. Choose the Add button.

3. From the list of drivers that is displayed, select [MCI] Sound.

4. Choose the OK button.

[MCI] Sound should now be installed and listed in the Installed

Drivers box.

KBCategory: kbusage kberrmsg kbmm

KBSubcategory:

Additional reference words: 1.00 multimedia multi media multi-media

.wav wav wave start run open kbmm dev/drv sound


Sound Board Manufacturers Phone List

Article ID: Q113307

SUMMARY

=======

The following is a list of sound board manufacturers and their phone

numbers.

MORE INFORMATION

================

Company                                        Telephone

-----------------------------------------------------------

Acer America                                   408-432-6200

ACS Computer                                   415-875-6633

Actix Systems                                  408-986-1625

Addtech Research                               510-623-7583

Advanced Gravis                                604-431-5020

AlTech International                           510-226-8960

Alpha Systems Lab                              714-252-0117

Antex Electronics                              310-532-3092

Aztech Labs                                    510-623-8988

  Aztech Labs Technical Support                800-886-8879

  Aztech Labs BBS                              510-623-8933

Best Data Products                             818-773-9600

Calypso Micro Products                         408-379-9494

Cardinal Technologies                          717-293-3000

Creative Labs                                  408-428-6600

Criterion Computer                             510-657-3898

Diamond Computer Systems                       408-736-2000

DSP Solutions                                  415-494-8086

Echo Speech                                    805-684-4593

Focus Information Systems                      510-657-2845

Genoa Systems                                  408-432-9090

IBM                                            800-887-7771

ImagiMedia                                     408-453-9911

Jovian Logic                                   510-651-4823

KYE International                              909-923-3510

Logitech                                       510-795-8500

Media Innovations                              408-954-0611

Media Magic                                    512-339-3500

Media Vision                                   800-638-2807

Mediatrix Peripherals                          819-563-6722

Microsoft                                      206-882-8086

Midi Land                                      909-595-0708

Multiwave Innovation                           408-379-2900

New Media Corporation                          714-453-0100

Omni Labs                                      415-788-1345

Orchid Technologies                            510-683-0300

Reveal Computer Products                       800-236-2222

Roland                                         213-685-5141

Sigma Designs                                  510-770-0100

Sound Minds Technology                         408-374-7070

TopTek Technology                              818-960-9211

Turtle Beach Systems                           717-767-0200

Vision Enhancements                            602-265-5665

Wearnes Technology                             408-456-8838

KBCategory: kbother kbmm

KBSubcategory:

Additional reference words: 1.00 sound hang freeze lock

vendor w_wss multi media multimedia mmtitles  flight sim fltsim kbmm

mmtitles cdg multi-media


Dangerous Creatures: Manual Installation Instructions

Article ID: Q119102

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Dangerous Creatures for Windows, version 1.0

---------------------------------------------------------------------

SUMMARY

=======

The following describes how to manually set up Dangerous Creatures.

These directions assume the following:

 - The hard disk drive is drive C.

 - Windows is installed in C:\WINDOWS.

 - The CD-ROM drive is drive X.

MORE INFORMATION

================

 1. Create a directory called C:\MSDANGER on your hard disk (drive C).

 2. Copy the following files from the X:\XFILES\APP directory on the

    CD-ROM to the C:\MSDANGER directory on your hard disk:

       PIDHOLDR.DLL

       MSDANGER.THE

       README.TXT

       EXPLORE.EXE

       MSDANGER.DLL

       MSDANGER.EXE

 3. Copy the following file from the X:\XFILES\SYSTEM directory on the

    CD-ROM to the C:\WINDOWS\SYSTEM directory on the hard disk:

       ACMCMPRS.DLL

       AVICAP.DLL

       AVIFILE.DLL

       COMPOBJ.DLL

       DISPDIB.DLL

       DVA.386

       ICCVID.DRV

       IMAADPCM.ACM

       INDEOV.DRV

       IR21_R.DLL

       IR32.DLL

       MAP_WIN.HLP

       MCIAVI.DRV

       MCIMMP.DRV

       MCIOLE.DLL

       MMP.DLL

       MSACM.DLL

       MSACM.DRV

       MSADPCM.ACM

       MSRLE.DRV

       MSVIDC.DRV

       MSVIDEO.DLL

       OLE2.DLL

       OLE2CONV.DLL

       OLE2DISP.DLL

       OLE2NLS.DLL

       OLE2PROX.DLL

       STDOLE.TLB

       STORAGE.DLL

       TYPELIB.DLL

       VBRUN200.DLL

       VER.DLL

       VSHARE.386

 4. Copy the following file from the X:\XFILES\SYSTEM directory on the

    CD-ROM to the C:\WINDOWS directory on the hard disk:

       MPLAYER.EXE

       MPLAYER.HLP

       INDEO.INI

 5. Modify and/or add the following sections to the SYSTEM.INI file:

   (NOTE: Do not delete any information from these sections.)

       [Drivers]

       WAVEMAPPER=MSACM.DRV

       VIDC.MSVC=MSVIDC.DRV

       VIDC.CVID=ICCVID.DRV

       VIDC.RT21=INDEOV.DRV

       VIDC.YVU9=INDEOV.DRV

       VIDC.IV32=IR32.DLL

       VIDC.IV31=INDEOV.DRV

       [MSACM]

       INSTALL=MSADPCM.ACM

       [MCI]

       AVIVIDEO=MCIAVI.DRV

 6. Modify and/or add the following sections to the WIN.INI file:

       [MCI EXTENSIONS]

       AVI=AVIVIDEO

 7. Create a file named MSDANGER.INI with the following entries:

       [MICROSOFT DANGEROUS CREATURES]

       CD=X:

       DIRECTORY=C:\MSDANGER\

       DISABLESOUNDEFFECTS=0

       VIDEOINWINDOW=0

       FIRSTVIDEOINWINDOW=0

       DISABLENARRATION=0

       PRINTHIGHQUALITY=1

       PRINTPORTRAIT=0

       COMMAND=C:\MSDANGER\MSDANGER.THE

       WINDOW=195,134

       DEMO=0

    Save the file MSDANGER.INI to the C:\WINDOWS directory.

 8. Register OLE information.

    a. From the File menu in the Program Manager, choose Run.

    b. Type the following command lines, and choose OK after each line.

          regedit x:\xfiles\system\mplayer.reg

          regedit x:\xfiles\system\ole2.reg

          regedit x:\xfiles\system\cleanup.reg

       NOTE: If the operation is successful, the following message appears:

          Registration Info Editor

          Information in X:\XFILES\SYSTEM\*.REG has been successfully

          registered in the registration database.

       Choose OK.

 9. Create a new program group called "Microsoft Multimedia."

    a. From the File menu in Program Manager, choose New.

    b. Select New Program Group and choose OK.

    c. Enter " Microsoft Multimedia " (without the quotation marks) in the

       Description box and choose OK.

10. Add the following new program item to this group.

    a. From the File menu in Program Manager, choose New and choose OK

       to add a new Program Item.

    b. Enter the following description and command line for the

       program item:

          Description: Dangerous Creatures

          Command Line: C:\MSDANGER\MSDANGER.EXE

          Working Directory: C:\MSDANGER

    c. Choose OK to accept the information.

11. Restart Windows for the system changes to take affect.

KBCategory: kbreadme kbreadme kbmm

KBSubcategory:

Additional reference words: 1994multi media multimedia multi-media


MPC Specification and Compatible CD-ROM Drives

Article ID: Q97088

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Multimedia applications

-------------------------------------------------------------------

SUMMARY

=======

This article lists those CD-ROM drives that have been tested for

Multimedia PC (MPC) compatibility. The "More Information" section of

this article contains a brief definition of Multimedia PC

compatibility.

MPC-Compatible CD-ROM Drives

----------------------------

   Sound Blaster Pro MPC Upgrade Kit - Matsushita CD-ROM drive

   Media Vision MPC Upgrade Kit - Sony CD-ROM drive

   Toshiba 3301

   Sony 541

   NEC Double Speed

   NEC 84m

CD-ROM Drives That Are Not MPC Compatible

-----------------------------------------

   Magnavox 461

   Sony Laser Library (7205)

   Sony 531

   NEC CDR-70

   NEC CDR-75

MORE INFORMATION

================

The MPC machine specification states that to be Multimedia PC

compatible, a CD-ROM drive must capable of maintaining a sustained

transfer rate of 150K per second, without consuming more than 40

percent of the machine's CPU bandwidth to do so.

The Encarta Setup program uses a diagnostic utility to measure the

data transfer rate and CPU time percentage. It copies a file and

measures how much of the CPU was used for the procedure. However, the

diagnostic allows for a 7-percent margin of error. This means that a

drive that uses up to 47 percent of the CPU to copy the file will be

flagged as being MPC compatible, while a drive that takes 48 percent

or more will be flagged as incompatible.

KBCategory: kbother kbtshoot kbmm

KBSubcategory:

Additional reference words: 1.00 multimedia multi media multi-media

noncompatible non-compatible kbmm encarta bookshelf cinemania cd rom

publisher compact disc beethoven works musical instruments 1992 1991

edition soundblaster


Bookshelf: GP Fault When Printing Complex Article to DeskJet

Article ID: Q117256

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Bookshelf for Windows, 1994 edition

 - Microsoft Encarta for Windows, 1994 edition

---------------------------------------------------------------------

SYMPTOMS

========

If you print a complex article from Bookshelf or Encarta to a Hewlett-

Packard (HP) DeskJet using version 4.0 or 4.1 of the printer driver, a

general protection (GP) fault may be generated.

CAUSE

=====

This problem has been found to occur with the HP DeskJet 550C and 520C

printer drivers when the Automatic Printout option is selected. This

problem can also occur when using the 4.0 driver using the HP DeskJet 500C.

This problem seems to only occur with articles that contain both text

and graphics, particularly if the graphic is large or complex. This problem

also only occurs if the Automatic Printout setting is selected. If this

option is not selected, the article prints without error.

Microsoft is researching this problem and will post new information

here in the Microsoft Knowledge Base as it becomes available.

RESOLUTION

==========

To avoid this problem, choose any Printout option other than

Automatic. To set your Printout options, follow these steps:

1. From the Main group in Program Manager, choose Control Panel.

2. Choose the Printers section of the control panel.

3. Select the Hewlett-Packard DeskJet 550C or 520C printer driver, and

   choose Setup.

4. In the Printout area at the top of the dialog box, select

   any Printout option other than Automatic.

5. Choose OK and close the Printers control panel.

This problem does not occur with the other Printout settings (Black Text,

Color Graphics, Color Photo, and Grayscale).

KBCategory: kbprint kbprb kbmm

KBSubcategory:

Additional reference words: 1994 multi media multimedia multi-media

bs book shelf quick gpf shaded shading scaled scaling print out


Encarta: Printing Problems on Hewlett Packard Printers

Article ID: Q97582

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Encarta, 1993 edition

 - Microsoft Multimedia Viewer, version 2.0

-------------------------------------------------------------------

SUMMARY

=======

The following characters, included in entries in Encarta, are printed

incorrectly when you print them to a Hewlett Packard (HP) LaserJet

III, LaserJet series II, or DeskJet 500 printer:

 - Copyright information overlaps text inside of pictures. To

   duplicate this problem, enlarge and print "Formation of Geysers."

   The phrase "Microsoft Illustration" overlaps the phrase "molten

   rock."

   Note: This problem occurs on the HP LaserJet series II, but not on

   the HP LaserJet III or HP DeskJet 500.

 - Degree symbols print as left-angle, space, or rectangle characters.

   To duplicate this problem, print the caption from "Formation of

   Geysers."

   NOTE: This problem occurs on all three printer models tested.

 - Double quotation marks are not printed. To duplicate this problem,

   print the selection on the letter "A".

   NOTE: This problem occurs on the HP LaserJet series II and LaserJet

   III, but not on the HP DeskJet 500.

 - Subscript and superscript text prints as normal. To duplicate this

   problem, print the selections "Acetaldehyde" and "e (mathematics)".

   NOTE: This problem occurs on all three printer models tested.

 - A lower case letter C acute prints as lower case letter C cedilla

   (with an accent below instead of above it). To duplicate this

   problem, print the selection "Andric, Ivo".

   NOTE: This problem occurs on all three printer models tested.

 - The date designations AD and BC print as lower case instead of in

   small caps. To duplicate this problem, print the selection "Andros

   (Greece)."

   NOTE: This problem occurs on all three printer models tested.

 - A double hyphen (--) prints as a rectangle character. To duplicate

   this problem, print the selection "Angouleme, Louis Antoine de

   Bourbon, Duc d'".

   NOTE: This problem occurs on all three printer models tested.

 - The hieroglyph for the letter E prints as uppercase E dieresis (E

   with an umlaut accent above it). To duplicate this problem, print

   the selection "E (alphabet)".

   NOTE: This problem occurs on all three printer models tested.

 - The double arrow used in chemical formulas prints as a plus sign

   (+). To duplicate this problem, print the selection "Acids and

   Bases".

   NOTE: This problem occurs on the HP LaserJet series II and LaserJet

   III, but not on the HP DeskJet 500.

 - The math prime (') symbol does not print. To duplicate this

   problem, print the selection "Ellipse".

   NOTE: This problem occurs on the HP LaserJet series II, but not on

   the HP LaserJet III or HP DeskJet 500.

Microsoft is researching this problem and will post new information here

in the Microsoft Knowledge Base as it becomes available.

KBCategory: kbprint kbprb kbmm

KBSubcategory:

Additional reference words: 1.00 printing wrong different display

letter symbol multimedia multi media multi-media dev/drv 2.00


Encarta: No Foreign Language Sounds

Article ID: Q112554

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Encarta, 1994 edition

---------------------------------------------------------------------

SYMPTOMS

========

Foreign language samples do not play, but all other sounds (including

Atlas pronunciations) play correctly.

RESOLUTION

==========

This problem is caused by a missing or invalid WAV= entry in the

[MCI EXTENSIONS] section of the WIN.INI file. Make sure the following entry

exists in the WIN.INI file:

   [MCI EXTENSIONS]

   WAV=WAVEAUDIO

KBCategory: kbbuglist kbmm

KBSubcategory: homemm

Additional reference words: 1994 multi media multimedia multi-media foreign


CD Audio Err Msg: No CD-ROM Drive Is Detected...

Article ID: Q95821

------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Multimedia Beethoven for Windows, version 1.0

 - Microsoft Multimedia Mozart for Windows, version 1.0

 - Microsoft Multimedia Stravinsky for Windows, version 1.0

 - Microsoft Multimedia Schubert for Windows, version 1.0

 - Microsoft Multimedia Strauss for Windows, version 1.0

------------------------------------------------------------------

SUMMARY

=======

This article outlines the possible causes for the error message

   No CD-ROM drive is detected. Make sure your CD-ROM drive is

   turned on and the Multimedia <Composer Title> disc is in the drive.

   Click 'Retry' to try again, click 'Continue' to proceed without

   the CD-ROM disc, or click 'Exit' to leave Multimedia <Composer

   Title>.

where <Composer Title> is the name of the CD-ROM application, for example

Beethoven.

This message may be caused by one of the following:

1. The CD-ROM drive may be turned off or the multimedia CD may not be in

   the drive. Make sure the CD-ROM drive is turned on.

2. The [MCI] CD Audio driver may not be installed in the Drivers

   section of the Control Panel. Install the [MCI] CD Audio driver in

   the Control Panel if it is not installed.

3. The CD may be dirty or physically damaged. Clean the disc with a soft

   cloth. If the disc is physically damaged, it will need to be

   replaced.

4. You have another application open (such as Media Player) that uses

   the CD-Audio driver (set to CD-Audio), or any Windows CD player

   running such as Music Box, which comes with Microsoft Windows Sound

   System.

KBCategory: kbusage kberrmsg kbmm

KBSubcategory:

Additional reference words: 1.00 error multimedia multi-media multi

media mediaplayer soundsystem musicbox wss


Bookshelf: How to Restore Word for Windows Integration

Article ID: Q92945

SUMMARY

=======

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Bookshelf for Windows, 1992 and 1993 editions

 - Microsoft Word for Windows, versions 2.0a-CD and 2.0c-CD

 - Microsoft Windows operating system version 3.1

-------------------------------------------------------------------

SUMMARY

=======

If the Bookshelf button is missing from the toolbar, the Bookshelf

command is missing from the Tools menu, or the Quote Of The Day

feature has been disabled in Microsoft Word for Windows & Bookshelf,

Multimedia Edition, one of the following conditions may be the cause:

 - The NORMAL.DOT file has been changed or is missing.

   -or-

 - The DOT-Path setting in the [Microsoft Word 2.0] section of the

   Windows WIN.INI file does not point to the directory containing the

   NORMAL.DOT file.

   -or-

 - The V2TBAR.BMP (for VGA displays) or the 82TBAR.BMP (for 8514

   displays) is missing from the Word for Windows program directory.

MORE INFORMATION

================

Use the following steps to restore the Bookshelf button on the Word

for Windows toolbar:

1. Make sure V2TBAR.BMP or 82TBAR.BMP exists in the Word program

   directory. You can copy these files from the WORD subdirectory on

   the Microsoft Word for Windows & Bookshelf CD-ROM.

2. Make sure the BOOKSHLF.DOT exists in the directory pointed to by

   the DOT-Path option in the [Microsoft Word 2.0] section of the

   WIN.INI file. You can copy this file from the WORD subdirectory on

   the CD-ROM.

3. Start Word for Windows and open the BOOKSHLF.DOT file.

4. From the Tools menu, choose Macro. Select the Template Macros

   option button.

5. From the Macro list, select wabSetup, and choose the Run button.

   After the macro runs, the Bookshelf button appears on the toolbar.

6. From the File menu, choose Save All. Choose the Yes button when

   you are prompted to save global glossary and command changes.

KBCategory: kbusage kbprb kbmm

KBSubcategory:

Additional reference words:


Baseball 1994: Manual Installation Instructions

Article ID: Q117634

------------------------------------------------------------

The information in this article applies to:

 - Microsoft Complete Baseball for Windows, 1994 edition

------------------------------------------------------------

SUMMARY

=======

This article provides instructions to manually set up Microsoft Complete

Baseball for Windows.

This installation is equivalent to the Fast setup option, which requires 6

megabytes (MB) of disk space and provides the fastest performance.

The steps below assume:

 - Your destination directory is C:\BASEBALL

 - Windows is in C:\WINDOWS.

 - Your CD-ROM drive is Drive X.

MORE INFORMATION

================

1. Create a directory named BASEBALL and a subdirectory named

   BASEBALL\DAILY on drive C. For example, from the MS-DOS command

   prompt on drive C, type:

      MD C:\BASEBALL

      MD C:\BASEBALL\DAILY

2. Copy all the files from the X:\APP directory on your Baseball 1994

   CD to the C:\BASEBALL directory on your hard disk.

3. Copy the following files into the C:\BASEBALL directory:

      X:\README.ICO

      X:\README.TXT

      X:\BAGGAGE\TEXT.M11

      X:\AAMSSTP\BASEBALL.STF

4. Copy all the files from the X:\DAILY directory on your Baseball 1994 CD

   to the C:\BASEBALL\DAILY subdirectory.

5. Without Windows running, perform the following steps at the MS-DOS

   command prompt. Allow MS-DOS to overwrite any files it finds already on

   your hard disk drive:

   a. Copy all the files from the X:\ZZSYSTEM directory on your Baseball

      1994 CD to the C:\WINDOWS\SYSTEM directory.

   b. Copy all the files from the X:\VIEWER directory on your Baseball

      1994 compact disc to the C:\WINDOWS\SYSTEM directory.

   c. Copy the following files from the X:\ZZMMCAT directory on your

      Baseball 1994 compact disc to the C:\WINDOWS\SYSTEM directory:

         CATSTUB.EXE

         PICCLIP.VBX

         SPUSH.VBX

         VBRUN300.DLL

6. Remove the read-only attribute from all the files in the C:\BASEBALL and

   the C:\BASEBALL\DAILY directories.

Changes to the WIN.INI File

---------------------------

Use a text editor to make the following changes to the WIN.INI file, which

is located in the Windows directory:

1. Find the [mci extensions] section in the file and add the following

   line if it is not already present:

      AVI=AVIVideo

2. Change or create the section labeled [Microsoft Multimedia Catalog]

   and add the following three lines to the section:

      CatalogNum=1

      Path=X:\zzmmcat\

      ParentCD=Microsoft Complete Baseball

Changes to the SYSTEM.INI File

------------------------------

Use a text editor to make the following changes to the SYSTEM.INI file,

which is located in the Windows directory:

1. Find the [Drivers] section in the file and add or modify the following

   lines:

      WaveMapper=msacm.drv

      MSACM.msadpcm=msadpcm.acm

      MSACM.imaadpcm=imaadpcm.acm

      VIDC.MSVC=msvidc.drv

      VIDC.RT21=indeov.drv

      VIDC.CVID=iccvid.drv

      VIDC.IV31=indeov.drv

      VIDC.MRLE=msrle.drv

      VIDC.YVU9=indeov.drv

2. Find the [mci] section in the file and add the following line if

   it is not already present:

      AVIVideo=mciavi.drv

3. Find the [386Enh] section in the file and add the following line

   if it is not already present:

      device=vshare.386

Changes to the CONTROL.INI File

-------------------------------

Use a text editor to make the following changes to the CONTROL.INI file,

which is located in the Windows directory:

Find the [drivers.desc] section in the file and add or modify the following

lines:

   msacm.drv=Microsoft Sound Mapper V2.00

   msadpcm.acm=Microsoft ADPCM Codec V2.00

   imaadpcm.acm=Microsoft IMA ADPCM Codec V2.00

Create the BASEBALL.INI File

----------------------------

Use a text editor to create the BASEBALL.INI file with the following

entries:

   [baseball]

   idxpath=C:\BASEBALL\

   cd=X:\

   workpath=C:\BASEBALL\

   viewerpath=C:\WINDOWS\SYSTEM\

   rlefix=0

   [sound]

   installed=1

   fxsounds=1

   music=1

   random=1

   button=1

Save the BASEBALL.INI file in the Windows directory.

Create the MSSPORTS.INI File

----------------------------

Use a text editor to create the MSSPORTS.INI file with the following

entries:

   [baseball]

   Key=±¸»¶´´¶¶

   Path=C:\BASEBALL\DAILY

   [online]

   ViewerPath=C:\WINDOWS\SYSTEM\

NOTE: To insert the special characters after Key=, use the following

method:

   Make sure NumLock is turned on and place the cursor to the right of

   the Key= entry. Hold the ALT key down and type the numbers from the

   numeric keypad as shown below. Be sure to release the ALT key after

   typing each sequence of numbers:

      ALT+0177

      ALT+0184

      ALT+0187

      ALT+0182

      ALT+0180

      ALT+0180

      ALT+0182

      ALT+0182

Save the MSSPORTS.INI file in the Windows directory.

Create the Baseball Program Group in Program Manager

----------------------------------------------------

1. In Program Manager, create a new group called "Microsoft Multimedia" if

   there is not one there already. To do so, choose New from the File menu

   in Program Manager, then select Program Group and choose OK. In the

   Program Group dialog box, type "Microsoft Multimedia" (without the

   quotation marks) in the Description field and choose OK.

2. Create the following three items in the Microsoft Multimedia group.

   To create an item, choose New from the Program Manager File menu, then

   select Program Item and choose OK. Copy the information below into the

   fields of the Program Item Properties dialog box, then choose OK:

   Item 1:

   Description:      Complete Baseball

   Command Line:     C:\BASEBALL\BASEBALL.EXE

   Item 2:

   Description:      Complete Baseball Info

   Command Line:     notepad.exe C:\BASEBALL\README.TXT

   Icon File Name:   C:\BASEBALL\README.ICO

   Item 3:

   Description:      Online T-Shooting Tips

   Command Line:     notepad.exe C:\BASEBALL\DAILY\TBLSHOOT.TXT

   Icon File Name:   C:\BASEBALL\DAILY\TBLSHOOT.ICO

   NOTE: You must choose Change Icon to select the icon file above.

   Item 4

   Description:      Microsoft Multimedia Catalog

   Command Line:     C:\WINDOWS\SYSTEM\CATSTUB.EXE

   NOTE: If the Multimedia Catalog icon is already in the group, just

   modify that icon.

Now the Microsoft Complete Baseball 1994 installation is complete.

KBCategory: kbreadme kbsetup kbmm kbmm

KBSubcategory:

Additional reference words: 1994 multi media multimedia multi-media set up

setup install


Complete Basketball 1995: Manual Installation Instructions

Article ID: Q122473

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Complete Basketball for Windows, 1994 edition

---------------------------------------------------------------------

SUMMARY

=======

This article provides instructions on how to manually set up Microsoft

Complete Basketball for Windows.

This installation is equivalent to the "Fast" Setup option, which requires

6 megabytes (MB) of disk space and provides the fastest performance.

The following steps assume:

 - Your destination directory is C:\BKTBALL

 - Windows is in C:\WINDOWS.

 - Your CD-ROM drive is drive X.

MORE INFORMATION

================

1. Create a directory named BKTBALL and a subdirectory named BKTBALL\DAILY

   on drive C. For example, from the MS-DOS command prompt on drive C,

   type:

      md c:\bktball

      md c:\bktball\daily

2. Copy all the files from the X:\APP directory on your Basketball 1994 CD

   to the C:\BKTBALL directory on your hard disk.

3. Copy the following files into the C:\BKTBALL directory:

      x:\readme.ico

      x:\readme.txt

      x:\baggage\text.m11

      x:\aamsstp\bktball.stf

4. Copy all the files from the X:\DAILY directory on your Basketball 1994

   CD to the C:\BKTBALL\DAILY subdirectory.

5. Quit Windows. Perform the following steps at the MS-DOS command prompt.

   Allow MS-DOS to overwrite any files it finds already on your hard disk:

   a. Copy all the files from the X:\ZZSYSTEM directory on your

      Basketball 1994 CD to the C:\WINDOWS\SYSTEM directory.

   b. Copy all the files from the X:\VIEWER directory on your

      Basketball 1994 compact disc to the C:\WINDOWS\SYSTEM directory.

6. If necessary, remove the read-only attribute from all the files in the

   C:\BKTBALL and the C:\BASEBALL\DAILY directories.

Changes to the WIN.INI File

---------------------------

Use a text editor to make the following change to the WIN.INI file, which

is located in the Windows directory:

Find the [mci extensions] section in the file and add the following line if

it is not already present:

   AVI=AVIVideo

   WAV=WaveAudio

Changes to the SYSTEM.INI File

------------------------------

Use a text editor to make the following changes to the SYSTEM.INI file,

which is located in the Windows directory:

1. Find the [Drivers] section in the file, and add lines or modify them to

   match the lines below:

      WaveMapper=msacm.drv

      MSACM.msadpcm=msadpcm.acm

      MSACM.imaadpcm=imaadpcm.acm

      VIDC.MSVC=msvidc.drv

      VIDC.RT21=indeov.drv

      VIDC.CVID=iccvid.drv

      VIDC.IV31=indeov.drv

      VIDC.MRLE=msrle.drv

      VIDC.YVU9=indeov.drv

2. Find the [mci] section in the file, and add the following line if it is

   not already present:

      AVIVideo=mciavi.drv

Changes to the CONTROL.INI File

-------------------------------

Use a text editor, such as Windows Notepad, to make the following changes

to the CONTROL.INI file, which is located in the Windows directory:

Find the [drivers.desc] section in the file, and add lines or modify them

to match the lines below:

   msacm.drv=Microsoft Sound Mapper V2.00

   msadpcm.acm=Microsoft ADPCM Codec V2.00

   imaadpcm.acm=Microsoft IMA ADPCM Codec V2.00

Create the BKTBALL.INI File

---------------------------

Use a text editor to create the BKTBALL.INI file with the following

entries:

   [bktball]

   idxpath=C:\BKTBALL\

   cd=X:\BKTBALL\

   workpath=C:\BKTBALL\

   viewerpath=C:\WINDOWS\SYSTEM\

   rlefix=0

   [sound]

   installed=0

   fxsounds=1

   music=1

   random=1

   button=1

Save the BKTBALL.INI file in the Windows directory.

Create the MSSPORTS.INI File

----------------------------

Use a text editor to create the MSSPORTS.INI file with the following

entries:

   [bktball]

   Key=<special characters>

   Path=C:\BKTBALL\DAILY

   [online]

   ViewerPath=C:\WINDOWS\SYSTEM\

   NOTE: To insert the special characters after Key=, use the following

   method:

      Make sure NUMLOCK is on and place the cursor to the right of the

      Key= entry. Hold down the ALT key and type the numbers from the

      numeric keypad as shown below. Be sure to release the ALT key after

      typing each sequence of numbers:

         ALT+0177

         ALT+0184

         ALT+0187

         ALT+0182

         ALT+0180

         ALT+0180

         ALT+0182

         ALT+0182

Save the MSSPORTS.INI file in the Windows directory.

Create the Baseball Program Group in Program Manager

----------------------------------------------------

1. In Program Manager, create a new group called "Microsoft Multimedia" if

   there is not one there already. To do so, choose New from the File menu

   in Program Manager, then select Program Group and choose OK. In the

   Program Group dialog box, type "Microsoft Multimedia" (without the

   quotation marks) in the Description field and choose OK.

2. Create the following three items in the Microsoft Multimedia group.

   (To create an item, choose New from the Program Manager File menu,

   select Program Item and choose OK. Copy the information below

   into the fields of the Program Item Properties dialog box, then

   choose OK.)

   Item 1:

   Description:      Complete NBA Basketball

   Command Line:     C:\BKTBALL\BKTBALL.EXE

   Item 2:

   Description:      Complete NBA Basketball Info

   Command Line:     NOTEPAD.EXE C:\BKTBALL\README.TXT

   Icon File Name:   C:\BKTBALL\README.ICO

   Item 3:

   Description:      Online Troubleshooting Tips

   Command Line:     NOTEPAD.EXE C:\BKTBALL\DAILY\TBLSHOOT.TXT

   Icon File Name:   C:\BKTBALL\DAILY\TBLSHOOT.ICO

   NOTE: You must choose Change Icon to select the icon file above.

Now the Microsoft Complete BasketBall 1994 installation is complete.

KBCategory: kbmm kbusage kbsetup kbmm

KBSubcategory:

Additional reference words: 1995 multi media multimedia multi-media set up

set-up setup install fail failure problem err error installations

installing


Basketball: Contents of the TBLSHOOT.TXT File

Article ID: Q122478

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Complete Basketball for Windows, 1995 edition

---------------------------------------------------------------------

SUMMARY

=======

This article contains the text of the Complete Basketball TBLSHOOT.TXT

file. The TBLSHOOT.TXT file is located in the DAILY directory on the

Complete Basketball CD and contains troubleshooting information for using

the Basketball Daily feature.

MORE INFORMATION

================

=======================================================

MICROSOFT COMPLETE NBA BASKETBALL'S BASKETBALL DAILY

=======================================================

This file contains troubleshooting information about Basketball Daily not

included in the User's Guide.

To read this file on-screen, use the Page Down and Page Up keys. You can

also print the file by opening this file in any Windows word processing

program and choosing the Print command from the File menu.

This file contains important information on the following topics:

1) MODEM INITIALIZATION STRINGS

2) SPECIFIC MODEM INFORMATION

3) COPYING FROM BASKETBALL DAILY

4) DISPLAY PROBLEMS

5) GENERAL PROBLEMS

6) BILLING AND PRODUCT SUPPORT INFORMATION

=================================================================

1. MODEM INITIALIZATION STRINGS

=================================================================

Basketball Daily registration uses an initialization string when setting up

your modem for Basketball Daily service. Most modems can accept the

standard, Hayes-compatible, string that Basketball Daily provides for you

automatically. However, some modems require a specific string that you must

enter manually.

When registering for Basketball Daily, first try using the Hayes-compatible

string provided by Complete NBA Basketball. If you experience connectivity

problems, try the following:

1. Return to the Complete NBA Basketball Contents screen and click the

   Daily button to begin the registration process again. Fill out all

   the information as before until you reach the Modem Settings

   dialog.

2. In the Modem Settings dialog, click Other. In the edit field under

   the Other radio button, enter the following:

      AT&FQOV1EOX4SO=O

3. When you're done, click OK and complete the remaining registration

   information.

If you continue to experience connectivity problems, call (800) 638-8730

for Basketball Daily on-line service product support.

=================================================================

2. SPECIFIC MODEM INFORMATION

=================================================================

For information regarding your particular modem, you can call the product

support phone number listed in your modem's documentation.

=================================================================

3. COPYING FROM BASKETBALL DAILY

=================================================================

To copy information from a Basketball Daily screen, press CTRL+C. The

information on the active screen is copied to the Windows clipboard. You

can now copy this information into any word processing or spreadsheet

application by switching to that application and choosing the application's

Copy command.

=================================================================

4. DISPLAY PROBLEMS

=================================================================

---------------------------------------------

8514/a AND SUPER VGA LARGE FONT VIDEO DRIVERS

---------------------------------------------

If you are using either the 8514/a or Super VGA, 256 color, Large Font

driver and a 1024 x 768 resolution, some statistics in Basketball Daily may

appear clipped or will overlap each other. Switching to the Small Font

version of either driver will fix this problem.

----------------------

VIDEO-7 WIN.VGA DRIVER

----------------------

The Video-7 WIN.VGA driver updates some windows incorrectly, so that a

large portion of the Contents screen in Basketball is blanked out. Contact

your video driver manufacturer for a newer version of the driver.

=================================================================

5. GENERAL PROBLEMS

=================================================================

-----------------------------

CORRUPT BASKETBALL DAILY FILE

-----------------------------

If you receive the following error message while attempting to view a

Basketball Daily file you've already downloaded, your Basketball Daily file

may be corrupt:

      "Multimedia Viewer

      This file is not a Viewer file and cannot be opened in this

      application."

To download another issue of the current day's Daily, first, in File

Manager, switch to the \DAILY subdirectory of your \BKTBALL directory and

delete the Basketball Daily file bearing the current day's date. For

example, if today's date is 7\8\94, you would delete the file named

19940708.MVB. You can now download the current day's file again by choosing

the Daily button on the Complete NBA Basketball Contents screen.

-----------------------

VIEWING PREVIOUS ISSUES

-----------------------

To view a previous issue of Basketball Daily:

1. Choose the Daily button on the Complete NBA Basketball Contents screen.

2. In the Microsoft Basketball Daily dialog box, choose the View Old

   Issue button.

3. In the File Name list box, select the name of the file that

   corresponds with the date of the issue you want to view. For

   example, if you want to view an issue from June 15, 1994, choose

   the file named 19940615.MVB.

=================================================================

6. BILLING AND PRODUCT SUPPORT INFORMATION

=================================================================

For assistance with Basketball Daily billing questions, call

(800) 806-6587. For problems with connectivity using Basketball Daily, call

(800) 638-8730.

KBCategory: kbmm kbtshoot kbmm

KBSubcategory:

Additional reference words: tshoot 1995 multi media multimedia multi-media

set-up setup err msg read me rd text file tshoot gpf


Encarta: GP Fault with Diamond Speedstar Pro Video Card

Article ID: Q106548

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Encarta, 1994 edition

---------------------------------------------------------------------

SYMPTOMS

========

Using the Diamond Speedstar Pro video card and driver in 1024 x 768 256-

color large fonts mode may cause a general protection (GP) fault when

Encarta draws its contents screen. Also, some screens may be partially cut

off, or text may be illegible.

All other video modes work correctly, including the 1024 x 768 256-color

small fonts mode.

RESOLUTION

==========

Switch to a video mode other than the 1024 x 768 256-color large fonts

mode.

MORE INFORMATION

================

For more information about the Diamond Speedstar video card or driver,

contact Diamond Computer Systems at (408) 736-2000, or contact the Diamond

Speedstar BBS at (408) 730-1100.

Diamond Speedstar is manufactured by Diamond Computer Systems, a vendor

independent of Microsoft; we make no warranty, implied or otherwise,

regarding this product's performance or reliability.

KBCategory: kbusage kbprb kbmm

KBSubcategory:

Additional reference words: 1994 multi media multimedia multi-media gpf

error speed star


List of Major Sound Card Manufacturers (N-Z)

Article ID: Q117347

SUMMARY

=======

The following is a list of some of the major sound card manufacturers.

Phone numbers and specifications are included.

SOUND CARD MANUFACTURERS

========================

New Media Corporation

---------------------

Model: .Wavjammer

Phone: (714) 453-0100

Warranty: Life

Computer Interface: PCMCIA

IRQ's Above 7 Supported: Yes

DMA Channels Above 3 Supported: N/A

Max Sample Rate-Recording in kHz: 44

Max Sample Rate-Mono Playback in kHz:44

Max Sample Rate-Stereo Playback in kHz: 44

DSP Included: No

ADPCM Data Compression Supported: No

Synthesizer Type: FM4

Synthesizer Chipset: OPL3

MIDI Interface Included: No

Adlib Compatible: Yes

Sound Blaster Compatible Via: FM Chip

Via MPU-401 Emulation: No

Onboard Mixer: Yes

CD-ROM Interface:

Omni Labs

---------

Model: Audio Master

Phone: (415) 788-1345

Warranty: 1 Yr.

Computer Interface: 16-bit ISA (AT) only

IRQ's Above 7 Supported: Yes

DMA Channels Above 3 Supported: No

Max Sample Rate-Recording in kHz: 44

Max Sample Rate-Mono Playback in kHz:44

Max Sample Rate-Stereo Playback in kHz: 44

DSP Included: Yes

ADPCM Data Compression Supported: No

Synthesizer Type: Wavetable

Synthesizer Chipset: Ensoniq

MIDI Interface Included: Yes

Adlib Compatible: Opt

Sound Blaster Compatible Via: Optional FM Chip

Via MPU-401 Emulation:

Onboard Mixer: Opt

CD-ROM Interface: Optional SCSI w/ASPI

Orchid Technology

-----------------

Model: GameWave 32

Phone: (510) 683-0300

Warranty: 4 Yr.

Computer Interface: Any ISA

IRQ's Above 7 Supported: Yes

DMA Channels Above 3 Supported: No

Max Sample Rate-Recording in kHz: N/A

Max Sample Rate-Mono Playback in kHz:44

Max Sample Rate-Stereo Playback in kHz: 44

DSP Included: Yes

ADPCM Data Compression Supported: Yes

Synthesizer Type: FM4, Wavetable

Synthesizer Chipset: Analog Dec. DSP

MIDI Interface Included: Yes

Adlib Compatible: Yes

Sound Blaster Compatible Via: SW Emul

Via MPU-401 Emulation: UART

Onboard Mixer: No

CD-ROM Interface: Proprietary

Orchid Technology

-----------------

Model: SoundWave 32

Phone: (510) 683-0300

Warranty: 4 Yr.

Computer Interface: Any ISA

IRQ's Above 7 Supported: Yes

DMA Channels Above 3 Supported: Yes

Max Sample Rate-Recording in kHz: 48

Max Sample Rate-Mono Playback in kHz:44

Max Sample Rate-Stereo Playback in kHz: 44

DSP Included: Yes

ADPCM Data Compression Supported: Yes

Synthesizer Type: FM4, Wavetable

Synthesizer Chipset: Analog Dec. DSP

MIDI Interface Included: Yes

Adlib Compatible: Yes

Sound Blaster Compatible Via: SW Emul

Via MPU-401 Emulation: UART

Onboard Mixer: Yes

CD-ROM Interface: Proprietary

Reveal Computer Products

------------------------

Model: SC600

Phone: (800) 236-2222

Warranty: 1 Yr.

Computer Interface: 16-bit ISA (AT) only

IRQ's Above 7 Supported: Yes

DMA Channels Above 3 Supported: Yes

Max Sample Rate-Recording in kHz: 44

Max Sample Rate-Mono Playback in kHz:44

Max Sample Rate-Stereo Playback in kHz: 44

DSP Included: No

ADPCM Data Compression Supported: Yes

Synthesizer Type: Wavetable

Synthesizer Chipset: Ensoniq

MIDI Interface Included: Yes

Adlib Compatible: Yes

Sound Blaster Compatible Via: SW Emul

Via MPU-401 Emulation: UART and Smart

Onboard Mixer: Yes

CD-ROM Interface: Proprietary

Roland

------

Model: RAP-10/A+

Phone: (213) 685-5141

Warranty: 1 Yr.

Computer Interface: 16-bit ISA (AT) only

IRQ's Above 7 Supported: Yes

DMA Channels Above 3 Supported: Yes

Max Sample Rate-Recording in kHz: 44

Max Sample Rate-Mono Playback in kHz:44

Max Sample Rate-Stereo Playback in kHz: 44

DSP Included: Yes

ADPCM Data Compression Supported: No

Synthesizer Type: Wavetable

Synthesizer Chipset: Roland Sound Canvas

MIDI Interface Included: Opt

Adlib Compatible: No

Sound Blaster Compatible Via: SW Emul

Via MPU-401 Emulation: UART

Onboard Mixer: Yes

CD-ROM Interface:

Sigma Designs

-------------

Model: WinSound 16

Phone: (510) 770-0100

Warranty: 5 Yr.

Computer Interface: 16-bit ISA (AT) only

IRQ's Above 7 Supported: Yes

DMA Channels Above 3 Supported: Yes

Max Sample Rate-Recording in kHz: 44

Max Sample Rate-Mono Playback in kHz:44

Max Sample Rate-Stereo Playback in kHz: 44

DSP Included: No

ADPCM Data Compression Supported: No

Synthesizer Type: FM4

Synthesizer Chipset: OPL3

MIDI Interface Included: Yes

Adlib Compatible: Yes

Sound Blaster Compatible Via: SW Emul

Via MPU-401 Emulation: UART

Onboard Mixer: Yes

CD-ROM Interface: SCSI

Sound Minds Technology

----------------------

Model: ITL1600

Phone: (408) 374-7070

Warranty: 1 Yr.

Computer Interface: 16-bit ISA (AT) only

IRQ's Above 7 Supported: Yes

DMA Channels Above 3 Supported: Yes

Max Sample Rate-Recording in kHz: 48

Max Sample Rate-Mono Playback in kHz:48

Max Sample Rate-Stereo Playback in kHz: 48

DSP Included: No

ADPCM Data Compression Supported: No

Synthesizer Type: FM4

Synthesizer Chipset: OPL3

MIDI Interface Included: Yes

Adlib Compatible: Yes

Sound Blaster Compatible Via: FM Chip

Via MPU-401 Emulation: UART

Onboard Mixer: Yes

CD-ROM Interface: Proprietary

Toptek Technology

-----------------

Model: Golden Sound Pro 16

Phone: (818) 960-9211

Warranty: 1 Yr.

Computer Interface: 16-bit ISA (AT) only

IRQ's Above 7 Supported: Yes

DMA Channels Above 3 Supported: Yes

Max Sample Rate-Recording in kHz: 48

Max Sample Rate-Mono Playback in kHz:48

Max Sample Rate-Stereo Playback in kHz: 48

DSP Included: Yes

ADPCM Data Compression Supported: Yes

Synthesizer Type: FM4, Wavetable

Synthesizer Chipset: OPL3

MIDI Interface Included: Yes

Adlib Compatible: Yes

Sound Blaster Compatible Via: FM Chip

Via MPU-401 Emulation: UART

Onboard Mixer: Yes

CD-ROM Interface: Proprietary

Toptek Technology

-----------------

Model: Golden Sound Pro 16 Plus

Phone: (818) 960-9211

Warranty: 1 Yr.

Computer Interface: 16-bit ISA (AT) only

IRQ's Above 7 Supported: Yes

DMA Channels Above 3 Supported: Yes

Max Sample Rate-Recording in kHz: 48

Max Sample Rate-Mono Playback in kHz:48

Max Sample Rate-Stereo Playback in kHz: 48

DSP Included: Yes

ADPCM Data Compression Supported: Yes

Synthesizer Type: FM4, Wavetable

Synthesizer Chipset: OPL4

MIDI Interface Included: Yes

Adlib Compatible: Yes

Sound Blaster Compatible Via: FM Chip

Via MPU-401 Emulation: UART

Onboard Mixer: Yes

CD-ROM Interface: SCSI

Turtle Beach Systems

--------------------

Model: Multisound Monterey

Phone: (717) 767-0200

Warranty: 1 Yr.

Computer Interface: 16-bit ISA (AT) only

IRQ's Above 7 Supported: Yes

DMA Channels Above 3 Supported: No

Max Sample Rate-Recording in kHz: 44

Max Sample Rate-Mono Playback in kHz:44

Max Sample Rate-Stereo Playback in kHz: 44

DSP Included: Yes

ADPCM Data Compression Supported: Yes

Synthesizer Type: Wavetable

Synthesizer Chipset: TurtleBeach/ICS

MIDI Interface Included: Yes

Adlib Compatible: No

Sound Blaster Compatible Via: None

Via MPU-401 Emulation: UART windows only

Onboard Mixer: Yes

CD-ROM Interface:

Vision Enhancements

-------------------

Model: Vision Sound Solution

Phone: (602) 265-5665

Warranty: 3 Yr.

Computer Interface: 16-bit ISA (AT) only

IRQ's Above 7 Supported: Yes

DMA Channels Above 3 Supported: Yes

Max Sample Rate-Recording in kHz: 48

Max Sample Rate-Mono Playback in kHz:48

Max Sample Rate-Stereo Playback in kHz: 48

DSP Included: Yes

ADPCM Data Compression Supported: Yes

Synthesizer Type: Wavetable

Synthesizer Chipset: Oak Mozart

MIDI Interface Included: Yes

Adlib Compatible: Yes

Sound Blaster Compatible Via: SW Emul

Via MPU-401 Emulation:

Onboard Mixer: Yes

CD-ROM Interface: Proprietary

Wearnes Technology

------------------

Model: Beethoven ADSP-16

Phone: (408) 456-8838

Warranty: 1 Yr.

Computer Interface: 16-bit ISA (AT) only

IRQ's Above 7 Supported: Yes

DMA Channels Above 3 Supported: Yes

Max Sample Rate-Recording in kHz: 48

Max Sample Rate-Mono Playback in kHz:48

Max Sample Rate-Stereo Playback in kHz: 48

DSP Included: Yes

ADPCM Data Compression Supported: No

Synthesizer Type: Wavetable

Synthesizer Chipset: ADI

MIDI Interface Included: Yes

Adlib Compatible: Yes

Sound Blaster Compatible Via: HW Emul

Via MPU-401 Emulation: UART

Onboard Mixer: Yes

CD-ROM Interface: Proprietary

KBCategory: kbother kbmm

KBSubcategory:

Additional reference words: multi media multimedia multi-media cd rom

sound card sound-card soundcard


Multimedia Hardware/Software Vendor Phone List

Article ID: Q76834

---------------------------------------------------------------------

The information in this article applies to:

 - All Microsoft Multimedia Products

---------------------------------------------------------------------

SUMMARY

=======

The following are full-system Multimedia PC suppliers:

   Company                                      Phone Number

   -------                                      ------------

   CompuAdd Corporation                         (800) 531-5475

   Tandy Corporation (Customer Service)         (817) 390-3700

   NCR                                          (800) 225-5627

   Fujitsu America, Inc.                        (415) 616-9700

   Olivetti Advanced Technology Center          (408) 996-3052

   NEC Technologies, Inc.                       (800) NEC-INFO

   Philips Consumer Electronics Co.             (800) 722-6224

   Zenith Data Systems                          (800) 842-9000

The following are Multimedia PC Upgrade Kit suppliers:

   Company                                      Phone Number

   -------                                      ------------

   Creative Labs, Inc.                          (408) 428-6600

   CompuAdd                                     (800) 531-5475

   Headland                                          N/A

   Media Vision                                 (800) 845-5870

   Tandy Corporation                            (817) 390-3700

KBCategory: kbother kbmm

KBSubcategory:

Additional reference words: MPC Vendor Multimedia Phone 1.00 kbmm

Hardware third-party contact 3rdparty 3rd party third oem multi media

multi-media companies computer system company mpc


Bookshelf: QuickShelf/QuicKeys Misses Some Keystrokes

Article ID: Q113014

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Bookshelf for Windows, 1993 and 1994 editions

---------------------------------------------------------------------

SYMPTOMS

========

QuickShelf in Bookshelf 1994 or QuicKeys in Bookshelf 1993 may miss some

keystrokes. For example, when you use a quick key combination to look up a

item, you may need to type the key combination twice before Bookshelf gets

activated. It may also take more than one attempt to restore QuickShelf or

QuicKeys with a quick key combination if you have minimized it.

Microsoft is researching this problem and will post new information

here in the Microsoft Knowledge Base as it becomes available.

KBCategory: kbusage kbprb kbmm

KBSubcategory:

Additional reference words: 1994 multi media multimedia multi-media

bshelf qshelf quick shelf 1993 quickkey quickey quickkeys


Encarta: GP Fault when Printing with Universal and ATI Mach 32

Article ID: Q106686

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Encarta, 1994 edition

---------------------------------------------------------------------

SYMPTOMS

========

You may receive a general protection (GP) fault when printing from

MindMaze if you are using the universal printer driver and version 1.5

of the ATI Mach 32 video driver. This problem occurs if you are in

62,000-color mode.

Microsoft has confirmed this to be a problem in Encarta edition 1994.

We are researching this problem and will post new information here in

the Microsoft Knowledge Base as it becomes available.

RESOLUTION

==========

To correct this problem, do one of the following:

 - Use version 2.0 of the ATI Mach 32 video driver.

 - Switch to 256-color mode.

 - Use a printer driver other than the universal driver.

To obtain the updated Mach 32 driver, contact the ATI Technologies Inc.

technical support department at (905) 882-2626.

KBCategory: kbbuglist kbmm

KBSubcategory:

Additional reference words: 1994 multi media multimedia multi-media

UNIDRV.DLL gpf mach32 mind maze


Err Msg: Filename Extension of the Specified...

Article ID: Q100378

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Art Gallery for Windows, version 1.0

 - Multimedia Beethoven versions, 1.0 and 1.0A

 - Microsoft Bookshelf for Windows, 1991, 1992, and 1993 editions

 - Microsoft Cinemania, 1992 and 1994 editions

 - Microsoft Dinosaurs for Windows, version 1.0

 - Microsoft Encarta, 1993 and 1994 editions

 - Microsoft Multimedia Mozart for Windows, version 1.0

 - Microsoft Musical Instruments for Windows, version 1.0

 - Microsoft Multimedia Schubert for Windows, version 1.0

 - Microsoft Multimedia Stravinsky for Windows, version 1.0

 - Microsoft Sound Bits (All Collections), version 1.0

--------------------------------------------------------------------

The following error message

              Multimedia Viewer MCI

   Filename extension of the specified multimedia file

   is not associated with any installed device.

   file: <filename of file>

appears in the MultiMedia Application if any of the following lines

are missing from the [MCI extensions] section of the WIN.INI file and

that Application accesses a file with that extension:

   mid=sequencer

   wav=waveaudio

   MMM=MMMovie

KBCategory: kbusage kberrmsg kbmm

KBSubcategory:

Additional reference words: KBPRIORITY1 multimedia multi media multi-

media sound wave midi CD-AUDIO cd audio movie avi play kbmm mmtitles

bookshelf encarta cinemania art gallery


Copying Audio Does Not Produce Sound in Destination

Article ID: Q121029

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Bookshelf for Windows, 1991, 1992, 1993, and 1994 editions

 - Microsoft Encarta for Windows, 1993, 1994, and 1995 editions

---------------------------------------------------------------------

SYMPTOMS

========

A wave audio piece copied from an article in either Bookshelf or

Encarta, and pasted into any OLE container, may fail to play from the

container.

You may receive error messages about problems with the object/link, or

the document may be unable to play the sound.

This will occur if the entry for Sound Recorder in the REG.DAT file is

missing or corrupt.

This will also occur if Sound Recorder is not on the system.

RESOLUTION

==========

1. Verify that Sound Recorder is on the system.

2. Running Sound Recorder causes it to reregister its information in

   the REG.DAT file and usually corrects the problem.

3. Encarta 1995's Setup looks in the REG.DAT file for invalid entries for

   Sound Recorder, and tries to correct these.

4. It may be necessary to rebuild a corrupted REG.DAT file.

For additional information about rebuilding the REG.DAT file, please see

the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q80393

   TITLE     : How to Rebuild the Default Windows REG.DAT File

 -or-

For more information, query on the following words in the Microsoft

Knowledge Base:

   REG.DAT and REBUILD

MORE INFORMATION

================

Sound Recorder is the object used by OLE sources to play sounds in the

applications. If there is a problem in the REG.DAT file, there will be

problems playing sounds in the documents.

Some sound cards on the market make changes in the REG.DAT file that change

the settings for the Sound Recorder. The PAS Studio software from

Media Vision is an example. If the Media Vision PAS Studio sound card is

installed after running Encarta 1995 Setup, the PAS Studio Setup will

make the Sound Recorder changes in the REG.DAT file. In this case, rerun

Encarta 1995 Setup or rerun the Sound Recorder Setup.

PAS Studio software is manufactured by Media Vision, a vendor

independent of Microsoft; we make no warranty, implied or otherwise,

regarding this product's performance or reliability.

Steps to Reproduce Problem

--------------------------

1. Make a backup of the REG.DAT file.

2. Open REG.DAT in a text editor such as Notepad.

3. In the REG.DAT file, delete the Sound line.

4. Run Encarta.

5. Go to an article containing sound (for example, the Sound Garden clip

   in the Seattle article).

6. Choose Copy Audio from the Media menu (in Encarta 1995, this is

   the triangle on the sound clip picture).

7. Run Word 6.0 or another OLE destination.

8. From the Edit menu, choose Paste.

9. Double-click the Encarta sound icon that is created.

RESULT: You receive an error message that states Word cannot edit the

Sound. Pasting into Write produces a similar error.

EXPECTED RESULT: You expect to play the embedded sound.

KBCategory: kbsound kbmm kbsound kbmm kbole kb3rdparty kbmm

KBSubcategory:

Additional reference words: 1995 multi media multimedia multi-media err

msg doc cannot can't won't snd


List of Major Sound Card Manufacturers (A)

Article ID: Q117419

SUMMARY

=======

The following is a list of some of the major sound card manufacturers.

Phone numbers and specifications are included.

SOUND CARD MANUFACTURERS

========================

Acer America

------------

Model: Acer PAC Magic

Phone: (408) 432-6200

Warranty: 1 Yr.

Computer Interface: 16-bit ISA (AT) only

IRQ's Above 7 Supported: Yes

DMA Channels Above 3 Supported: No

Max Sample Rate-Recording in kHz: 48

Max Sample Rate-Mono Playback in kHz:48

Max Sample Rate-Stereo Playback in kHz: 48

DSP Included: No

ADPCM Data Compression Supported: Yes

Synthesizer Type: FM4, Optional Wavetable

Synthesizer Chipset: OPL3

MIDI Interface Included: Yes

Adlib Compatible: Yes

Sound Blaster Compatible Via: FM Chip

Via MPU-401 Emulation: No

Onboard Mixer: Yes

CD-ROM Interface: Proprietary

ACS Computer

------------

Model: Futura 16

Phone: (415) 875-6633

Warranty: 1 Yr.

Computer Interface: 16-bit ISA (AT) only

IRQ's Above 7 Supported: Yes

DMA Channels Above 3 Supported: No

Max Sample Rate-Recording in kHz: 48

Max Sample Rate-Mono Playback in kHz:48

Max Sample Rate-Stereo Playback in kHz: 48

DSP Included: No

ADPCM Data Compression Supported: Yes

Synthesizer Type: FM4, Optional Wavetable

Synthesizer Chipset: OPL3

MIDI Interface Included: Yes

Adlib Compatible: Yes

Sound Blaster Compatible Via: FM Chip

Via MPU-401 Emulation: UART

Onboard Mixer: Yes

CD-ROM Interface: Proprietary or optional SCSI

Actix Systems

-------------

Model: Lark

Phone: (408) 986-1625

Warranty: 1 Yr.

Computer Interface: Any ISA

IRQ's Above 7 Supported: Yes

DMA Channels Above 3 Supported: No

Max Sample Rate-Recording in kHz: 44

Max Sample Rate-Mono Playback in kHz:44

Max Sample Rate-Stereo Playback in kHz: 44

DSP Included: No

ADPCM Data Compression Supported: Yes

Synthesizer Type: FM4

Synthesizer Chipset: OPL3

MIDI Interface Included: Yes

Adlib Compatible: Yes

Sound Blaster Compatible Via: FM Chip

Via MPU-401 Emulation: No

Onboard Mixer: Yes

CD-ROM Interface: SCSI w/ ASPI

Actix Systems

-------------

Model: Lark

Phone: (408) 986-1625

Warranty: 1 Yr.

Computer Interface: VESA Local Bus

IRQ's Above 7 Supported: Yes

DMA Channels Above 3 Supported: No

Max Sample Rate-Recording in kHz: 44

Max Sample Rate-Mono Playback in kHz:44

Max Sample Rate-Stereo Playback in kHz: 44

DSP Included: No

ADPCM Data Compression Supported: Yes

Synthesizer Type: FM4

Synthesizer Chipset: OPL3

MIDI Interface Included: Yes

Adlib Compatible: Yes

Sound Blaster Compatible Via: FM Chip

Via MPU-401 Emulation: No

Onboard Mixer: Yes

CD-ROM Interface: SCSI w/ ASPI

Ad Lib Multimedia Inc.

----------------------

Model: Ad Lib Gold 1000

Phone: (418) 656-8742

Warranty: 1 Yr.

Computer Interface: Any ISA

IRQ's Above 7 Supported:

DMA Channels Above 3 Supported:

Max Sample Rate-Recording in kHz: 44

Max Sample Rate-Mono Playback in kHz:44

Max Sample Rate-Stereo Playback in kHz: 44

DSP Included: No

ADPCM Data Compression Supported:

Synthesizer Type: FM

Synthesizer Chipset: OPL3 YMF262

MIDI Interface Included: Yes

Adlib Compatible: Yes

Sound Blaster Compatible Via:

Via MPU-401 Emulation:

Onboard Mixer:

CD-ROM Interface: SCSI Optional

Addtech Research

----------------

Model: Sound Pro II

Phone: (510) 623-7583

Warranty: 1 Yr.

Computer Interface: 16-bit ISA (AT) only

IRQ's Above 7 Supported: Yes

DMA Channels Above 3 Supported: Yes

Max Sample Rate-Recording in kHz: 44

Max Sample Rate-Mono Playback in kHz:44

Max Sample Rate-Stereo Playback in kHz: 44

DSP Included: Yes

ADPCM Data Compression Supported: Yes

Synthesizer Type: Wavetable

Synthesizer Chipset: Aria, TMS320 DSP

MIDI Interface Included: Yes

Adlib Compatible: Yes

Sound Blaster Compatible Via: SW emul

Via MPU-401 Emulation: UART

Onboard Mixer: Yes

CD-ROM Interface: None

Advanced Gravis

---------------

Model: Ultrasound

Phone: (604) 431-5020

Warranty: 3 Yr.

Computer Interface: Any ISA

IRQ's Above 7 Supported: Yes

DMA Channels Above 3 Supported: Yes

Max Sample Rate-Recording in kHz: 44

Max Sample Rate-Mono Playback in kHz:44

Max Sample Rate-Stereo Playback in kHz: 44

DSP Included: No

ADPCM Data Compression Supported: No

Synthesizer Type: Wavetable

Synthesizer Chipset: GFI

MIDI Interface Included: Yes

Adlib Compatible: Yes

Sound Blaster Compatible Via: SW emul

Via MPU-401 Emulation: UART

Onboard Mixer: Yes

CD-ROM Interface: None

Advanced Gravis

---------------

Model: Ultrasound Max

Phone: (604) 431-5020

Warranty: 3 Yr.

Computer Interface: Any ISA

IRQ's Above 7 Supported: Yes

DMA Channels Above 3 Supported: Yes

Max Sample Rate-Recording in kHz: 48

Max Sample Rate-Mono Playback in kHz:44

Max Sample Rate-Stereo Playback in kHz: 44

DSP Included: No

ADPCM Data Compression Supported: Yes

Synthesizer Type: Wavetable

Synthesizer Chipset: GFI

MIDI Interface Included: Yes

Adlib Compatible: Yes

Sound Blaster Compatible Via: SW emul

Via MPU-401 Emulation: UART

Onboard Mixer: Yes

CD-ROM Interface: Proprietary and SCSI

AITech International

---------------------

Model: Audio Show

Phone: (510) 226-8960

Warranty: 1 Yr.

Computer Interface: 16-bit ISA (AT) only

IRQ's Above 7 Supported: Yes

DMA Channels Above 3 Supported: Yes

Max Sample Rate-Recording in kHz: 44

Max Sample Rate-Mono Playback in kHz:44

Max Sample Rate-Stereo Playback in kHz: 44

DSP Included: No

ADPCM Data Compression Supported: Yes

Synthesizer Type: FM4

Synthesizer Chipset: OPL3

MIDI Interface Included: Yes

Adlib Compatible: Yes

Sound Blaster Compatible Via: FM Chip

Via MPU-401 Emulation: No

Onboard Mixer: Yes

CD-ROM Interface: SCSI w/ASPI

AITech International

---------------------

Model: Audio/Video Blender

Phone: (510) 226-8960

Warranty: 1 Yr.

Computer Interface: 16-bit ISA (AT) only

IRQ's Above 7 Supported: Yes

DMA Channels Above 3 Supported: No

Max Sample Rate-Recording in kHz: 44

Max Sample Rate-Mono Playback in kHz:44

Max Sample Rate-Stereo Playback in kHz: 44

DSP Included: No

ADPCM Data Compression Supported: No

Synthesizer Type: FM4

Synthesizer Chipset: OPL3

MIDI Interface Included: No

Adlib Compatible: Yes

Sound Blaster Compatible Via: FM Chip

Via MPU-401 Emulation: No

Onboard Mixer: Yes

CD-ROM Interface:

Alpha Systems Lab

-----------------

Model: Cyber Audio Pro

Phone: (714) 252-0117

Warranty: 2 Yr.

Computer Interface: 16-bit ISA (AT) only

IRQ's Above 7 Supported: Yes

DMA Channels Above 3 Supported: Yes

Max Sample Rate-Recording in kHz: 44

Max Sample Rate-Mono Playback in kHz:44

Max Sample Rate-Stereo Playback in kHz: 44

DSP Included: Yes

ADPCM Data Compression Supported: Yes

Synthesizer Type: Wavetable

Synthesizer Chipset: Aria

MIDI Interface Included: Yes

Adlib Compatible: Yes

Sound Blaster Compatible Via: HW Emul

Via MPU-401 Emulation: UART

Onboard Mixer: Yes

CD-ROM Interface: SCSI w/ASPI

Antex Electronics

-----------------

Model: Z1

Phone: (310) 532-3092

Warranty: 1 Yr.

Computer Interface: Any ISA

IRQ's Above 7 Supported: Yes

DMA Channels Above 3 Supported: No

Max Sample Rate-Recording in kHz: 50

Max Sample Rate-Mono Playback in kHz:50

Max Sample Rate-Stereo Playback in kHz: 50

DSP Included: Yes

ADPCM Data Compression Supported: Yes

Synthesizer Type: FM4, Optional Wavetable

Synthesizer Chipset: OPL3

MIDI Interface Included: Yes

Adlib Compatible: Yes

Sound Blaster Compatible Via: FM Chip

Via MPU-401 Emulation: No

Onboard Mixer: Yes

CD-ROM Interface: SCSI w/ASPI

Antex Electronics

-----------------

Model: Z1e

Phone: (310) 532-3092

Warranty: 1 Yr.

Computer Interface: Any ISA

IRQ's Above 7 Supported: Yes

DMA Channels Above 3 Supported: No

Max Sample Rate-Recording in kHz: 50

Max Sample Rate-Mono Playback in kHz:50

Max Sample Rate-Stereo Playback in kHz: 50

DSP Included: Yes

ADPCM Data Compression Supported: Yes

Synthesizer Type: FM4, Optional Wavetable

Synthesizer Chipset: OPL3

MIDI Interface Included: Yes

Adlib Compatible: Yes

Sound Blaster Compatible Via: FM Chip

Via MPU-401 Emulation: No

Onboard Mixer: Yes

CD-ROM Interface: SCSI w/ASPI

Aztech Labs

-----------

Model: Sound Galaxy Basic 16

Phone: (510) 623-8988

Warranty: 1 Yr.

Computer Interface: 16-bit ISA (AT) only

IRQ's Above 7 Supported: Yes

DMA Channels Above 3 Supported: Yes

Max Sample Rate-Recording in kHz: 44

Max Sample Rate-Mono Playback in kHz:44

Max Sample Rate-Stereo Playback in kHz: 44

DSP Included: Yes

ADPCM Data Compression Supported: Yes

Synthesizer Type: FM4, Optional Wavetable

Synthesizer Chipset: OPL3

MIDI Interface Included: Yes

Adlib Compatible: Yes

Sound Blaster Compatible Via: FM Chip

Via MPU-401 Emulation: No

Onboard Mixer: Yes

CD-ROM Interface: Proprietary or optional SCSI

KBCategory: kbother kbmm

KBSubcategory:

Additional reference words: multi media multimedia multi-media cd rom

sound card sound-card soundcard kbmm


Microsoft Dinosaurs: Manual Installation Instructions

Article ID: Q101876

------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Dinosaurs for Windows, version 1.0

------------------------------------------------------------------

SUMMARY

=======

This article describes how to manually set up Microsoft Dinosaurs.

MORE INFORMATION

================

Steps to Manually Install Microsoft Dinosaurs

---------------------------------------------

The following directions assume your hard disk drive is drive C, your

CD-ROM is drive X, and Microsoft Windows is installed in a

subdirectory on C:\WINDOWS.

1. Create a directory called C:\MSDINOS on your hard disk (drive C).

2. Copy the following files from the X:\XFILES directory on the

   CD-ROM to the C:\MSDINOS directory on the hard disk:

    - MSDINOS.EXE

    - MSDINOS.THE

3. Copy the following file from the X:\XFILES directory on the

   CD-ROM to the C:\WINDOWS\SYSTEM directory on the hard disk:

    - VBRUN200.DLL

4. Copy the following files from the X:\XFILES\DRIVERS directory

   on the CD-ROM to the C:\WINDOWS\SYSTEM directory on the hard disk:

    - MSACM.DRV

    - MSADPCM.ACM

    - MCIMMP.DRV

    - MMP.DLL

    - MSVIDC.DRV

    - INDEO.DRV

    - MCIAVI.DRV

    - MSVIDEO.DLL

    - ICCVID.DRV

    - DISPDIB.DLL

5. Modify and/or add the following sections to the SYSTEM.INI file:

      [Drivers]

      WAVEMAPPER=MSACM.DRV

      VIDC.MSVC=MSVIDC.DRV

      VIDC.CVID=ICCVID.DRV

      [MSACM]

      INSTALL=MSADPCM.ACM

      [MCI]

      AVIVIDEO=MCIAVI.DRV

6. Modify and/or add the following sections to the WIN.INI file:

      [MCI EXTENSIONS]

      AVI=AVIVIDEO

7. Create a file named MSDINOS.INI with the following entries:

      [DINOS]

      CD=X:

      COMMAND=C:\MSDINOS\MSDINOS.THE

      DIRECTORY=C:\MSDINOS\

      UNCPATH=

      VIDEOINWINDOW=0

      FIRSTVIDEOINWINDOW=0

      WINDOW=80,60

   Save the file MSDINOS.INI to the C:\WINDOWS directory.

8. Create a new program group called "Dinosaurs." In Program Manager,

   choose New from the File menu. Select New Program Group and choose

   OK. Enter "Dinosaurs" in the Description line and choose OK.

9. Add the following new program item to this group. In Program Manager,

   choose New from the File menu and choose OK to add a new program item.

   Enter the following description and command line for the program item.

      Description: Microsoft Dinosaurs

      Command Line: C:\MSDINOS\MSDINOS.EXE

      Working Directory: C:\MSDINOS

KBCategory: kbsetup kbmm

KBSubcategory:

Additional reference words: 1.0 multi media multimedia multi-media

manual install set up setup installation installing setting dinos Crun


Bookshelf: GPF If CD Is Removed While Bookshelf Is Starting

Article ID: Q115403

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Bookshelf for Windows, 1994 edition

---------------------------------------------------------------------

SYMPTOMS

========

If you remove the Bookshelf CD while Bookshelf is starting, the following

error message may appear:

   Error

   An error occurred while loading Microsoft Bookshelf.

   Make sure that the Bookshelf CD-ROM disc is in the

   drive.

If you choose OK (or End The Error Task in the Task List), a general

protection (GP) fault occurs.

Microsoft is researching this problem and will post new information

here in the Microsoft Knowledge Base as it becomes available.

RESOLUTION

==========

To avoid this problem, do not remove the Bookshelf CD while Bookshelf

is starting. It is never a good idea to remove any disk or CD while

your computer is reading it.

KBCategory: kbusage kbprb kberrmsg kbmm

KBSubcategory:

Additional reference words: 1994 multi media multimedia multi-media

bshelf book shelf start load starting loading gpf gp fault occured err msg

error message dialog box launching


Bookshelf 1994: No Pronunciations in Dictionary

Article ID: Q121333

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Bookshelf for Windows, 1994 edition

---------------------------------------------------------------------

SYMPTOMS

========

The dictionary pronunciations in Bookshelf 1994 do not play even though all

other sounds play correctly.

CAUSE

=====

Bookshelf 1994 for Windows uses a new compression/decompression codec for

the pronunciations. On some sound cards, the default configuration for the

codec may need to be reconfigured.

RESOLUTION

==========

1. Choose the Drivers icon in Control Panel.

2. From the list of drivers, select the Microsoft GSM 6.10 Audio codec.

3. Choose the Setup button. When the Setup dialog box appears, press the

   Auto-Config button, and then select the Apply Now button.

4. After the driver has been reconfigured, the pronunciations should work

   correctly.

KBCategory: kbmm kbprb kbmm

KBSubcategory:

Additional reference words: multi media multimedia multi-media 1994

bookshelf pronounce pronunciation no sound


Baseball: GPF if CD Is Removed after Starting Baseball

Article ID: Q116159

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Complete Baseball for Windows, 1994 edition

---------------------------------------------------------------------

SYMPTOMS

========

If you remove the Complete Baseball CD from the CD-ROM drive while you

are at the main menu, you may receive the following error message if

you try to choose one of the selections (such as Almanac or Teams):

   System Error

   Cannot read from drive X.

where X is the drive letter of your CD-ROM drive.

If you continue to make selections, you may eventually receive an error

message such as the following:

   Cannot open file "X:\baggage\filename.m11." Please make sure the

   Complete Baseball CD is in the drive, and then click OK to try

   again, or click Cancel to close complete Baseball.

If you choose Cancel, you may receive a general protection (GP) fault.

Microsoft is researching this problem and will post new information

here in the Microsoft Knowledge Base as it becomes available.

RESOLUTION

==========

To avoid this problem, do not remove the Complete Baseball CD while

the program is running. It is never a good idea to remove any disk

or CD while your computer is reading it.

KBCategory: kbusage kbprb kberrmsg kbmm

KBSubcategory:

Additional reference words: 1994 multi media multimedia multi-media

gpf


Encarta 1995: Correcting a Corrupted Driver

Article ID: Q124017

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Encarta for Windows, 1995 edition

---------------------------------------------------------------------

SUMMARY

=======

If a driver used in Encarta 1995 is corrupted, reinstalling the product

will not necessarily rewrite the corrupted driver. The best solution

is to rename the file and copy it from the Encarta CD. Note that the system

drivers on the CD are compressed. To manually copy these files, run the

manual installation or use the DECOMP.EXE command to decompress the files.

MORE INFORMATION

================

Using DECOMP.EXE

----------------

You can use DECOMP.EXE to decompress individual files. For example, at

an MS-DOS command prompt, change to the AAMSSTP directory on the Encarta CD

that contains DECOMP.EXE and type the following at the MS-DOS prompt

   decomp x:\aamsstp\system\msacm.dr_ c:\windows\system\msacm.drv

where x is your CD-ROM drive and c is your hard drive where Windows

resides. DECOMP.EXE is best for decompressing individual files.

For information about changing directories in MS-DOS and executing MS-DOS

commands, please see your MS-DOS documentation.

Using MANUAL.BAT

----------------

If you run the MANUAL.BAT file without any parameters, it will

decompress and copy all of the necessary system files to the hard

drive, as follows:

1. Type the following at the MS-DOS prompt:

      SET syspath=c:\

   This will tell the MANUAL.BAT file where the system path is located.

2. At the MS-DOS prompt, type MANUAL.BAT. All of the system files will

   are copied to an \ENCFILES subdirectory in the TEMP directory.

KBCategory: kbusage kbmm kbprb

KBSubcategory:

Additional reference words: 1995multi media multimedia multi-media mmtitles


Encarta MindMaze Err Msg: Invalid Property Value

Article ID: Q103893

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Encarta for Windows, 1993 and 1994 editions

---------------------------------------------------------------------

SYMPTOMS

========

When you try to run MindMaze from Encarta 1993, the following error

message may occur if Visual Basic version 3.0 is also installed on

your system:

   Invalid Property Value

Note that this error can also occur in Encarta 1994 if Visual Basic 2.0 (or

a Visual Basic 2.0 application) is installed on your system.

RESOLUTION

==========

Copy the following files from the ENCARTA directory on the CD to your

Windows SYSTEM subdirectory:

   VBRUN200.DLL (Encarta 1993 only)

   VBRUN300.DLL (Encarta 1994 only)

   ANIBUTON.VBX

   CMDIALOG.VBX

   MCI.VBX

   SBC.VBX

   THREED.VBX

MORE INFORMATION

================

Visual Basic 2.0 does not cause this error message. This error is caused by

Visual Basic 3.0 files (listed above) which are not backward-compatible to

applications written with Visual Basic 2.0.

KBCategory: kbusage kbprb kberrmsg kbmm

KBSubcategory:

Additional reference words: 1994 1993 multi media multimedia multi-

media VB mind maze game cd rom cd-rom disc Usage Viewer 2.0 MediaView


"Encarta and Memory Read Me" File for the Macintosh

Article ID: Q121657

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Encarta for the Macintosh, 1994 edition

---------------------------------------------------------------------

SUMMARY

=======

The following is the contents of "Encarta & Memory Read Me" contained

on the Encarta 1994 for the Macintosh CD:

-----------------------------------------------------------

Memory Issues with Microsoft Encarta 1994 for the Macintosh

-----------------------------------------------------------

This document contains information on the following topics:

1.  GENERAL MEMORY ISSUES WITH ENCARTA 1994

          - How Encarta uses memory

2.  ADVICE FOR COMMON CONFIGURATIONS

          - If you have 4 to 5 MB of memory

          - If you have 6 to 8 MB of memory

          - If you have more than 8 MB of memory

3.  LOW MEMORY SYMPTOMS AND SOLUTIONS

          - When enlarging images

          - When printing topics

          - When printing images

          - When launching mini-applications

-------------------------------------------

1.  GENERAL MEMORY ISSUES WITH ENCARTA 1994

-------------------------------------------

Encarta lets you explore a tremendous amount of information and media.

You can read articles, see color photos, listen to high quality 16-bit

audio, or watch animations and videos. Encarta also contains several

mini-applications, such as the Animation Launcher, MindMaze game, and

the Dictionary. All this multimedia can use a large amount of your

computer's memory (RAM). We put this document together to help explain

and solve any memory problems you may encounter while using Encarta.

We tested Encarta on systems with many different memory configurations,

from 4 MB up to over 32 MB of memory. All parts of Encarta work on a 4

MB system, but Encarta runs best on systems with 6 MB or more of memory.

If you have a machine with 4 to 5 MB of memory, we offer advice to help

avoid problems and make the best use of your available memory. If you

have a machine with 6 MB or more of memory, we also offer advice on how

to make Encarta take best advantage of the extra memory.

----------------------------------------

2. ADVICE FOR COMMON CONFIGURATIONS

----------------------------------------

Encarta is designed to work best with the most common multimedia

Macintosh computers being sold today. These machines have 6 to 8 MB of

memory, a double-speed CD-ROM drive, a 13-inch monitor, and can display

thousands of colors. However, we know there are many machines that have

only 4 MB of RAM, a 12-inch monitor, and can display only 16 or 256

colors. There are also many machines with 16 or 32 MB of RAM, 16-inch

monitors that can display millions of colors. The following sections

show how you can get the most from Encarta with your computer's

configuration

.

--------------------------------

2a - If you have 4 to 5 MB of memory

--------------------------------

Typical System:

               Macintosh LCIII,

               4 MB of RAM,

               13-inch monitor,

               256 colors

Most computers will not have trouble running Encarta on this typical 4

MB system. However, if your system has a lot of extensions, fonts,

screen savers, etc., there may not be enough memory left over for

Encarta to run properly.

To see how much memory your system software uses, click the desktop,

select the Apple menu from the menu bar, and choose the first menu

item, "About This Macintosh....". On a 4 MB system, the system software

needs to use less than 1500K of available memory when no other programs

are running. The "Largest Unused Block" needs to be greater than 2500K

to run Encarta 1994. If the System Software uses more than 1500K of

memory and the Largest Unused Block is less than 2560K, then you need

to reduce the amount of memory used by the system software. Refer to

your Macintosh documentation for instructions on how to do this, and

read the following tip to help you run Encarta in this configuration:

- Run only one application at a time

If other applications are running, close them before launching Encarta

1994.

- Reduce the size of the Disk cache

Open the Memory Control Panel and check the Disk Cache setting. To make

the greatest amount of memory available, set the cache to 32K.

- Remove unused fonts and sounds

Fonts and sounds consume system memory, even when not being used.

Removing those you don't need will make more memory available. Be

careful when removing fonts however, as some applications (like

Encarta) may not work properly if the correct fonts are not available.

Remove only what you are certain is not needed.

- Remove or disable system extensions

Third party system extensions such as screen savers, fax software,

desktop pictures, menu-modifying utilities and other system

enhancements increase the amount of memory consumed by your system.

Removing some or all of these extensions will increase the amount of

memory available to applications. Be sure that you save anything you

remove from your System folder in a separate folder on your disk so

that you can replace it later.

NOTE: Be sure to restart your Macintosh after making any of these

changes to your system.

- Turn on Virtual memory

Virtual memory allows you to increase the amount of available memory by

using space on your hard disk to simulate RAM memory. Although using

virtual memory will slow down performance slightly, the extra available

memory can make applications like Encarta run more effectively. To turn

on Virtual Memory, open the Memory control panel, choose the Virtual

Memory On option, choose an amount of disk space to use for memory (we

recommend 2 to 4 MB) and then restart your computer.

------------------------------

2b - If you have 6 to 8 MB of memory

------------------------------

- Typical System:

               Macintosh Quadra 610,

               8 MB of RAM,

               13-inch monitor,

               Thousands of colors.

Encarta is designed to work best on this memory configuration. However,

you may encounter memory problems if you have a large amount of system

software or want to run several applications at once. If you have

trouble running Encarta, all of the solutions mentioned above should help.

--------------------------------------

2c - If you have more than 8 MB of Memory

--------------------------------------

- Typical System:

               Macintosh Quadra 800,

               16 MB of RAM,

               16-inch monitor,

               Millions of colors.

In this configuration, you may want to increase the amount of memory

made available to Encarta and the Encarta mini-applications. Here are

some tips to enhance performance on this type of configuration:

- Increase the size of the Disk cache

In the Memory control panel, you can set aside a portion of your RAM to

store recently used information read from your CD-ROM drive or hard

disk. A larger cache can improve performance considerably because RAM

is much faster than CD-ROMs or hard disks. For a system with more than

8 MB of RAM, you should set the cache size to be 256K or 512K.

- Increase the "Recommended Memory" for Encarta

The minimum amount of memory Encarta requires to run is 2560K. All of

Encarta will run with this amount of memory, but to do this, the

application sometimes will need to purge some memory if many windows or

large photos are opened. This purged memory may have to be re-read from

the disk if it is later needed, slowing down Encarta. To set aside more

memory for Encarta to use, click the Encarta 1994 application icon then

choose "Get Info" from the File menu. In the section titled "Memory

Requirements," change the Preferred size from 2560K to 3000K or 3500K.

- Increase the "Recommended Memory" for the Encarta projector. If you

have a large display and are running in Millions of colors mode, the

Encarta animations may be able to run. You can set aside more memory

for the Projector by increasing the "Recommended Memory" in Get Info to

4000K or 5000K if you have a very large display.

--------------------------------------

3.  LOW MEMORY SYMPTOMS AND SOLUTIONS

--------------------------------------

The following are examples of some typical low memory symptoms and

possible solutions to these problems:

Symptom: Problems enlarging images

---------------------------------

          When enlarging an image, I get a small box that

          says "LOW MEM", an empty gray rectangle, or a "Not

          enough memory" message box.

Reason:

          A single image needs up to 300K of memory to

          display in 256 color mode and 900K in Thousands of

          colors. If the enlarged image also has sound that

          plays with it, even more memory is required.

Solution:

          Close other open applications

          Close any topic lists you may have open (such as

          See Also, Outline, Topics Found) Switch to 256

          Colors if you are running in Thousands or

          Millions. Restart Encarta

Symptom: Problems printing topics

-------------------------------

          When printing topics, pages are blank or not all

          of the topic is printed.

Reason:

          Printing topics requires creating a duplicate

          layout for the printer, since it has different

          margins than the screen. Some of the longest

          articles in Encarta are thousands of words long.

          Having two copies of a long article in memory

          at the same time can use up all of the available memory.

Solution:

          Close other open applications.

          Close any topic lists you may have open (such as

          See Also, Outline, Topics Found) Switch to 256

          Colors if you are running in Thousands or

          Millions. Copy the topic to your word-processing

          program and print it from there. Restart Encarta

          and try to print again.

Symptom: Problems printing images

--------------------------------

          When printing photos, the output is garbled or all

          that prints out is a small box that says "LOW

          MEM".

Reason:

          As with printing topics, printing a photo requires

          creating a duplicate copy of the image on the

          screen. Two versions of a large photo can consume

          all of the available memory.

Solution:

          Close other open applications. Close any topic

          lists you may have open (such as See Also,

          Outline, Topics Found)Switch to 256 Colors if you

          are running in Thousands or Millions.Copy the

          topic to a paint program and print it from there.

          Restart Encarta and try to print again.

Symptom: Not enough memory to run mini-applications

-------------------------------------------------

          The MindMaze Game, Dictionary, Word Processor, or

          animations cannot be launched.

Reason:

          While everything inside Encarta may have enough

          memory to run, there may not be enough memory

          available to launch a mini-application.

Solution:

          Close other open applications.

          Run MindMaze or Animations outside of Encarta.

          Turn on Virtual Memory to make more memory

          available to run applications.

KBCategory: kbreadme kbmm

KBSubcategory:

Additional reference words: 1994 multi media multimedia multi-media

mmtitles readme


Encarta: Setup Diagnostic Fails

Article ID: Q97878

------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Encarta 1993 Edition

------------------------------------------------------------------

SUMMARY

=======

Included in the Encarta Setup procedure is a diagnostic of the CD-ROM

drive to check system requirements and determine Multimedia PC (MPC)

compatibility. The diagnostic tests the drive for various MPC parameters,

which are:

   -Audio support installed

   -MIDI support installed

   -Windows 3.1 installed

   -CD-ROM drive data transfer rate

   -Available RAM memory

   -VGA display installed

The most common failure is the transfer rate test. The specification

requires a 150K per second transfer rate without exceeding 40 percent

of the CPU bandwidth. In this case, CPU bandwidth is the amount of

time the CPU must spend doing the transfer versus other concurrent

tasks. If the drive requires more than 40% of the CPU bandwidth (the

diagnostic actually allows up to 47%), it will be flagged as non-MPC

compatible.  In some cases of non-MPC compliance, the diagnostic warns

of possible problems with some features of Encarta.

*Note-MPC compatible drives that have low available system resources

may be flagged as non-MPC compatible.  To avoid this flag, ensure that

non-necessary programs are closed and that at least 80% of Windows

resources are free before installing Encarta.

MORE INFORMATION

================

The result sof this diagnostic test can be written to a file and

viewed seperately.  To do this:

1. Start Setup and continue to the Welcome screen.

2. Choose Help.

3. Hold down the the ALT key and type "len" (lowercase without

   quotation marks). The machine beeps as the letters are typed.

4. Continue Setup through the Diagnostics check screen (at least).

Setup creates a file in the root directory called DEBUG.CD. Open

DEBUG.CD in Write. (You also can open the file in Notepad, but it will

be harder to read.) You will see the results of each of four tests

that Setup runs. The CPU bandwidth test is returned as a percentage

called "CPU BLOCKED". For example, a value of 52.4 percent for this

test result would mean that the CD-ROM drive consumed 52.4 percent of

the CPU bandwidth when transferring data. The MPC specification calls

for a maximum consumption of 40 percent of the CPU bandwidth.

KBCategory: kbsetup kbprb kbmm

KBSubcategory:

Additional reference words: non MPC non-MPC CD ROM 1.00

multimedia multi-media multi media debug install power failed NEC

multispin spin multi-spin fails fail check-out yield cdrom


Cinemania 1994: Manual Installation Instructions

Article ID: Q106230

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Cinemania, 1994 edition

-------------------------------------------------------------------

SUMMARY

=======

The following describes how to manually set up Cinemania 1994. These

directions assume your hard disk drive is drive C, Windows is

installed in C:\WINDOWS, and your CD-ROM drive is drive X.

STEPS TO MANUALLY INSTALL CINEMANIA 1994

========================================

1. Copy all the files from the X:\DRIVERS directory on your Cinemania

   1994 compact disc to the C:\WINDOWS\SYSTEM directory on your hard

   disk.

2. Copy all the files from the X:\VIEWER directory on your Cinemania

   1994 compact disc to the C:\WINDOWS\SYSTEM directory on your hard

   disk.

3. Copy the following files from the X:\MISC directory on your

   Cinemania 1994 compact disc to the C:\WINDOWS\SYSTEM directory on

   your hard disk:

      V1SP.FON

      V2SP.FON

      V3SP.FON

      V4SP.FON

      V7SP.FON

4. Create a directory called CINMANIA on your hard disk drive.

5. Copy the following files from the X:\MISC directory on your compact

   disc to the C:\CINMANIA directory on your hard drive:

      CNMNIA94.DLL

      CINMANIA.ICO

      CINLST94.DLL

      CINLST94.EXE

      CNFTSUI2.DLL

6. Use a text editor to make the following three changes to your

   SYSTEM.INI file in your Windows directory (by default, C:\WINDOWS).

    - Find the [mci] section in the file and add the following line if

      it is not already present:

         AVIVideo=mciavi.drv

    - Find the [drivers] section in the file and add the following

      lines if they are not already present:

         Wavemapper=msacm.drv

         VIDC.MSVC=msvidc.drv

         VIDC.CVID=iccvid.drv

    - Find the [msacm] section in the file and add the following line if

      it is not already present:

         Install=msadpcm.acm

7. Use a text editor to make the following three changes to the

   WIN.INI file located in your Windows directory (by default,

   C:\WINDOWS):

    - Find the [mci extensions] section in the file and add the

      following line if it is not already present:

         avi=AVIVideo

    - If you want to set colors for the popup and jump text in the

      Cinemania 1994 Help, find the [Multimedia Viewer] section in the

      file and add the following two lines:

         JumpColor=0 0 127

         PopupColor=0 0 127

    - Find the [Cinemania] section (or create it if necessary) and add

      the following line:

         Cin94Path=C:\CINMANIA

    - Find the [Fonts] section, and add the following lines to it:

         V1 Lucida Sans=V1SP.FON

         V2 Lucida Sans=V2SP.FON

         V3 Lucida Sans=V3SP.FON

         V4 Lucida Sans=V4SP.FON

         V7 Lucida Sans=V7SP.FON

8. Use a text editor to make the following changes to the VIEWER.INI

   file located in your Windows directory (by default, C:\WINDOWS).

   - Find the [files] section and add the following lines:

        CTL3D.DLL=C:\WINDOWS\SYSTEM\, Viewer file missing - please

        reinstall Cinemania '94 CD

        MVBRKR2.DLL=C:\WINDOWS\SYSTEM\, Viewer file missing - please

        reinstall Cinemania '94 CD

        MMP.DLL=C:\WINDOWS\SYSTEM\, Viewer file missing - please

        reinstall Cinemania '94 CD

        MVAPI2.DLL=C:\WINDOWS\SYSTEM\, Viewer file missing - please

        reinstall Cinemania '94 CD

        MVBMP2.DLL=C:\WINDOWS\SYSTEM\, Viewer file missing - please

        reinstall Cinemania '94 CD

        MVFS2.DLL=C:\WINDOWS\SYSTEM\, Viewer file missing - please

        reinstall Cinemania '94 CD

        MVMCI2.DLL=C:\WINDOWS\SYSTEM\, Viewer file missing - please

        reinstall Cinemania '94 CD

        MVSRCH2.DLL=C:\WINDOWS\SYSTEM\, Viewer file missing - please

        reinstall Cinemania '94 CD

        MVTITLE2.DLL=C:\WINDOWS\SYSTEM\, Viewer file missing - please

        reinstall Cinemania '94 CD...

        CNMNIA94.DLL=C:\CINMANIA\, Cinemania file missing - please

        reinstall Cinemania '94 CD

        CINLST94.DLL=C:\CINMANIA\, Cinemania file missing - please

        reinstall Cinemania '94 CD

        CNFTSUI2.DLL=C:\CINMANIA\, Cinemania file missing - please

        reinstall Cinemania '94 CD

        CNMNIA94.MVB=X:\, Please insert the Cinemania '94 CD into drive

        X:

        CIN94HLP.MVB=X:\, Please insert the Cinemania '94 CD into drive

        X:

        CIN94IDX.MVB=X:\, Please insert the Cinemania '94 CD into drive

        X:

CREATE THE CINEMANIA PROGRAM GROUP IN PROGRAM MANAGER

=====================================================

1. In Program Manager, create a new group called "Microsoft

   Multimedia" if it does not already exist.

   To create a new group:

   a. Choose New from the File menu.

   b. Select Program Group and choose OK.

   c. Enter "Microsoft Multimedia" (without the quotation marks) in the

      Description field in the Program Group Properties dialog box

      and choose OK.

2. Create the following two items in the Microsoft Multimedia group.

   To create an item:

   a. From the File menu, choose New and then choose OK.

   b. Copy the information below into the fields of the Program

      Item Properties dialog box, then choose OK.

         Item 1

         Description:       Cinemania '94

         Command line:      MVIEWER2.EXE CNMNIA94.MVB

         Working directory: C:\CINMANIA

      Choose the Change Icon button and type the following

      information in the File Name box, then choose OK.

         C:\CINMANIA\CINMANIA.ICO

         Item 2

         Description:       Read Me: Cinemania '94 Tips

         Command line:      X:\MISC\CNMNIA94.TXT

         Working directory: X:\MISC

      Select the Change Icon button and type the following

      information in the File Name box, then choose OK:

         NOTEPAD.EXE

KBCategory: kbsetup kbmm

KBSubcategory:

Additional reference words: install setup set up manually Viewer 2.0


Encarta AVI Files Without Sound

Article ID: Q100859

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Encarta, 1993 and 1994 editions

--------------------------------------------------------------------

SUMMARY

=======

Encarta uses some .AVI files to display animated topics. These files

can be viewed without Encarta by using the Media Player (MPLAYER.EXE)

usually found in the Accessories group in Program Manager. These .AVI

files do not contain sound.

MORE INFORMATION

================

The following is a list of the .AVI files found on the Encarta compact

disc (CD) in the ENCYC\MM\AVI directory of your CD-ROM drive:

File               Topic

---------------------------------------

T010532a.AVI       Lizard catching bug

T010651a.AVI       Eagle catching a fish

T012379a.AVI       Cell division

T012630a.AVI       Seed sprouting

T013462a.AVI       Venus fly trap

T014544a.AVI       Grass hopper

T014556a.AVI       Dragon fly

T025081c.AVI       Tadpole to frog

T025236j.AVI       Snake egg hatching

T045102a.AVI       Caterpillar to cocoon

T045103a.AVI       Cocoon to butterfly

T048768a.AVI       Building destruction

T050093a.AVI       Chicken egg hatching

T050947a.AVI       Flower opening

T052059a.AVI       Dove landing

T052060a.AVI       Cat landing

T052061a.AVI       Bacterial growth

KBCategory: kbusage kbmm

KBSubcategory:

Additional reference words: 1.00 files .avi mult media

multimedia multi-media voice music movie picture video avi audio

visual avi pictures graphic graphics images image animation

animations Viewer 2.0 MediaView


Contents of the Cinemania 1995 README.TXT

Article ID: Q122477

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Cinemania, 1995 edition

---------------------------------------------------------------------

This article contains the complete text of the Microsoft Cinemania 1995

README.TXT file.

======================================================================

MICROSOFT CINEMANIA '95 README file

Microsoft Corporation

September 6, 1994

======================================================================

Thank you for purchasing Cinemania '95. New combinations of hardware and

software can present a variety of potential performance and configuration

problems. This file contains information on:

Section     Description

-------     ------------------------------------------------------

      1     Where to find help

      2     Setup

      3     Removing Cinemania '95

      4     Windows mode

      5     Video cards and display problems

      6     Removing the CD-ROM disc in error

      7     Updating system files

      8     Mouse/cursor problems

      9     Audio Problems

======================================================================

1. WHERE TO FIND HELP

======================================================================

Please see on-line Help in Cinemania '95. The Tips and Trouble- shooting

section covers a variety of topics such as improving performance and

resolving audio difficulties.

======================================================================

2. SETUP

======================================================================

Orchid ProDesigner II VGA video driver:

If you are using an older Orchid ProDesigner II VGA video driver,

Setup may fail.

Contact the manufacturer or your dealer to obtain an updated driver.

======================================================================

3. REMOVING CINEMANIA '95

======================================================================

Setup offers the option of removing Cinemania '95 from your computer.

However, several elements may remain.

If you have moved the Cinemania '95 icon into a different Program Group

since installing the application, Setup will not be able to detect the new

location of the icon and delete it from Program Manager. After running

Remove from Setup, delete the icon from Program Manager.

Setup will not remove the CINMANIA.INI file. If you have no other versions

of Cinemania installed on your machine, use File Manager to delete the

CINMANIA.INI file from your Windows directory.

The cin95 directory (or whatever directory was identified as the

destination directory during setup) will not be removed. If this directory

is not being used for other files, use File Manager to delete the

directory.

======================================================================

4. WINDOWS MODE

======================================================================

If you are using Windows 3.1, we strongly suggest that you run Windows in

Enhanced mode while using Cinemania '95 in order to improve performance. To

see if you are running Windows in Enhanced mode, from the Program Manager

Help menu choose About Program Manager (or from the File Manager Help menu

choose About File Manager). In the bottom section of the dialog box, you

should see the phrase "386 Enhanced Mode." If you do not see this phrase,

you can force Windows to run in Enhanced mode by typing WIN/3 or WIN/E at

the DOS prompt when launching Windows.

Windows for Workgroups always runs in Enhanced mode and no message is

displayed in the About dialog box.

======================================================================

5. VIDEO CARDS AND DISPLAY PROBLEMS

======================================================================

**Less than 256 Colors:

Cinemania '95 is designed to run at VGA (640x480) resolution or higher with

256 colors. Running in less than 256 colors will result in poor screen

graphics.

**More Than 256 Colors:

Cinemania '95 may encounter display problems when using accelerated video

drivers, video drivers with more than 256 colors, or high resolution video

drivers. Make sure you are using the most recent video drivers available

for Windows from your video card manufacturer.

To find out what video driver you are using, go to the Windows Program

Manager Main group window and double-click the Windows Setup icon. To the

right of "Display" you will see the name of the video driver currently in

use.

**Obtaining Updated Drivers:

Contact the manufacturer of your video card to determine if newer Windows

display drivers are available. Another option for obtaining updated drivers

is the Microsoft Download service, an electronic bulletin board that can be

accessed via a modem at (206) 936-MSDL(6735).

Drivers provided on the MSDL are compressed with the PKWare utilities, and

are in the form of executable files (.EXE extension). It is best to

download the file or files you need into an empty directory on your hard

disk or a blank formatted floppy. To decompress these drivers after

downloading them, either:

a) From Windows File Manager:  double click on the filename

(e.g., the appropriate file ending in .EXE) that you downloaded.

-or-

b) From the DOS prompt:  change to the directory containing

the downloaded file, type the filename, and press ENTER.

Specific driver issues

-----------------------

**Dell 3S drivers, versions 1.3 and 1.3a:

If you have a Dell computer with S3 video and are using the Dell S3 video

drivers version 1.3 or 1.3a, you should install the latest driver, version

2.33. This driver is included on the Cinemania '95 CD in the \aamsstp\dell

directory. For details on installing this driver, see your Windows

documentation.

**ATI Ultra Crystal video driver:

The ATI ULTRA CRYSTAL driver will allow you to select a 256-color 1024x768

display for a video card that has 512K of memory. However, 512K of memory

will not support 256 colors at this resolution. Because Cinemania '95

requires 256 colors to run properly, you must select a driver that will

support a 256-color display. You must also make sure the video driver is

compatible with your specific video card. For details on selecting an

appropriate driver, see your ATI documentation or contact ATI technical

support.

If you have a modem, you can obtain a 256-color SVGA driver from the

Microsoft Download Service at (206) 936-6735.

A 256-color SVGA driver is included with Windows for Workgroups. For

details on installing this driver, see your Windows for Workgroups

documentation.

======================================================================

6. REMOVING THE CD-ROM DISC IN ERROR

======================================================================

As a general rule, you should not remove the CD-ROM disc while you are

running Cinemania '95

If, while running Cinemania '95, you eject the Cinemania '95 disc from the

CD-ROM disc drive, insert a disc for another program, and then click hot

text (say, a movie title in a review), you get a System Error message:

"Cannot read from drive <drive letter>:" and then the instructions: "Please

place the Cinemania '95 CD in drive <drive letter>:\."

Reinsert the Cinemania '95 disc, and then click Retry. You may have to

click Retry several times before the disc is recognized. If you are still

unable to return to Cinemania '95, click Cancel, close Cinemania '95, and

then reopen it.

======================================================================

7. UPDATING SYSTEM FILES

======================================================================

Cinemania installs CINMANIA.INI file on your hard drive, in the Windows

directory. This file contains information on various settings for Cinemania

'95 such as the default screen position for the Cinemania '95 windows, the

install path, and the hotspot color.

Cinemania '95 also installs or updates some system files. These files are

required to run Cinemania '95 correctly and may also be used by other

applications. Files installed or updated include: OLE 2.01, Video for

Windows 1.1c, and runtime .DLL's (dynamically linked libraries) for

Cinemania '95.

======================================================================

8. MOUSE CURSOR PROBLEM

======================================================================

If you are using Microsoft IntelliPoint mouse software, you need to turn

the "snap-to" feature off. This feature can cause the mouse cursor to jump

around on the screen when you perform certain actions in Cinemania '95.

Open the Control Panel, usually found in the Main group in Program Manager,

and select the Mouse option. Turn snap-to off in the Mouse Manager dialog

and close the Mouse Manager and the Control Panel.

======================================================================

9. AUDIO PROBLEMS

======================================================================

If you get the error message, "No wave device that can play files in the

current format is installed. Use the drivers option to install wave

device," when trying to play some sound clips, then the Microsoft audio

compression manager and drivers may not be installed correctly. There are 2

files in your \WINDOWS\SYSTEM directory that need to be current. Compare

the dates of the files MSACM.DRV and MSADPCM.ACM to those located on the

Cinemania '95 CD. If these files are current, then you will want to make

sure that your SYSTEM.INI file (located in your Windows directory) contains

the right information. You can open the SYSTEM.INI in Notepad or any text

editor. Make sure that the following sections appear:

[Drivers]

wavemapper=msacm.drv

[MSACM]

install=msadpcm.acm

KBCategory: kbmm kbreadme kbmm

KBSubcategory:

Additional reference words: 1995 multi media multimedia multi-media

mmtitles read me text


Multimedia: GetPixel() Error Message

Article ID: Q106664

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Ancient Lands for Windows, version 1.0

 - Microsoft Dangerous Creatures for Windows, version 1.0

 - Microsoft Art Gallery for Windows, version 1.0

 - Microsoft Bookshelf for Windows, 1991, 1992, 1993, 1994, and 1995

   editions

 - Microsoft Cinemania for Windows, 1992, 1994, and 1995 editions

 - Microsoft Complete Baseball, version 1.0

 - Microsoft Dinosaurs for Windows, version 1.0

 - Microsoft Encarta for Windows, 1993, 1994, and 1995 editions

 - Microsoft Musical Instruments for Windows, version 1.0

 - Microsoft Multimedia Beethoven versions, 1.0 and 1.0a

 - Microsoft Multimedia Mozart for Windows, version 1.0

 - Microsoft Multimedia Schubert for Windows, version 1.0

 - Microsoft Multimedia Stravinsky for Windows, version 1.0

 - Microsoft Multimedia Strauss for Windows, version 1.0

 - Microsoft Sound Bits (All Collections), version 1.0

 - Microsoft Home CD Sampler Fall 1993

---------------------------------------------------------------------

SUMMARY

=======

When you attempt to run the Microsoft products listed at the beginning of

this article, the following error message may occur:

   Display Problems - This program cannot continue. Your display

   driver does not properly support the following functions or

   capabilities: The GetPixel() function. One solution to this

   problem may be to use a display card or driver that offers

   more complete graphics support. Contact the manufacturer of

   your display card.

MORE INFORMATION

================

The GetPixel() function retrieves the RGB color value of the pixel at a

point specified by an X and Y parameter. Not all devices support the

GetPixel() function. Video drivers most commonly affected are those using

32K and/or 64K colors. The Microsoft products listed at the beginning of

this article are designed for 256 colors; if the currently installed driver

does not support the GetPixel() function, use one of the following

workarounds:

1. Run Windows Setup and install a different video driver.

2. Contact the video card manufacturer for an updated video driver.

KBCategory: kbother kbprb kberrmsg kbmm

KBSubcategory:

Additional reference words: CD Sampler Fall 1991 91 1992 92 1993 93

1994 94 1995 95 multi media multimedia multi-media get pixel


Bookshelf 1994: WordBasic Error #124 with CTRL+W

Article ID: Q114636

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Bookshelf for Windows, 1994 edition

---------------------------------------------------------------------

SYMPTOMS

========

When you use the key combination CTRL+W to copy information from

Bookshelf 1994 to Word for Windows, you may receive one of the following

error messages:

   WordBasic Error #124

            or

   WordBasic Error #556

This problem occurs if one or both of the following conditions

exist:

 - You do not have the BSHELF94.DOT template in your Word for Windows

   STARTUP subdirectory.

 - The BOOKSHLF.DLL file (located in your Windows SYSTEM subdirectory) is

   either missing or outdated.

RESOLUTION

==========

To correct this problem, do the following:

1. Check to see if the BSHELF94.DOT template file is present

   in the STARTUP subdirectory under your Word for Windows

   directory. If it is not, copy it from the Bookshelf 1994 CD

   into the STARTUP directory.

2. Check to see if the BOOKSHLF.DLL file is present in the

   Windows SYSTEM subdirectory. If it is there, compare its

   date and file size to the BOOKSHLF.DLL file on the Bookshelf

   1994 CD to make sure they are the same. If the date and/or

   file size is different, copy the file from the Bookshelf

   1994 CD to your Windows SYSTEM subdirectory. Also, delete any

   copy of the BOOKSHLF.DLL in the Windows directory.

MORE INFORMATION

================

Pressing CTRL+W normally copies the current selection from Bookshelf

to Word for Windows.

KBCategory: kbusage  kbprb kberrmsg kbmm

KBSubcategory:

Additional reference words: multi media multimedia multi-media winword


Multimedia Mozart: Manual Installation Instructions

Article ID: Q120204

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Multimedia Mozart: The Dissonant Quartet, version 1.0

---------------------------------------------------------------------

SUMMARY

=======

This article describes how to manually set up Multimedia Mozart.

The steps below assume the following:

 - The hard disk drive is drive C.

 - Windows is installed in C:\WINDOWS.

 - The CD-ROM drive is drive X.

MORE INFORMATION

================

 1. Create a directory called C:\MOZART on your hard disk (drive C).

 2. Copy the following files from the X:\MOZART directory on the CD-ROM to

    the C:\MOZART directory on your hard disk:

       GLOSSARY.IDX

       INDEX.DAT

       INDEX.MAP

       INDEX.NAM

       MOZART.EXE

       MOZART.MAP

       MOZART MGF

       MOZART.MPF

       README.TXT

 3. Create a subdirectory in C:\MOZART called either ILLUS256 or ILLUS16

    depending on the video resolution you are using:

    If you are using a 16-color video driver, use C:\MOZART\ILLUS16.

    If you are using a 256-color video driver, use C:\MOZART\ILLUS256.

 4. Copy the HD directory from the appropriate subdirectory under the

    MOZART directory on the CD-ROM. For instance, if you are using a

    256-color driver and created C:\MOZART\ILLUS256, then copy

    X:\MOZART\ILLUS256\HD.

 5. Copy all the files from the X:\MOZART\MSSTP\SYSTEM directory into

    the C:\WINDOWS\SYSTEM directory.

 6. Modify and/or add the following sections to the SYSTEM.INI file:

       [Drivers]

       WAVEMAPPER=MSACM.DRV

       [MSACM]

       INSTALL=MSADPCM.ACM

       [MCI]

       CDAUDIO=MCICDA.DRV

       WAVEAUDIO=MCIWAVE.DRV

   NOTE: Do not delete any information from these sections.

 7. Modify and/or add the following sections to the WIN.INI file:

       [MCI EXTENSIONS]

       wav=waveaudio

 8. Using a text editor, such as Windows Notepad, create a file named

    MOZART.INI in the Windows directory with the following entries:

       [Mozart]

       CDPath=X:\MOZART

       HDPath=C:\MOZART

    Save the MOZART.INI file to the C:\WINDOWS directory.

 9. Create a new program group called "Microsoft Multimedia."

    a. From the File menu in Program Manager, choose New.

    b. Select New Program Group and choose OK.

    c. Enter "Microsoft Multimedia" (without the quotation marks) in the

       Description box and choose OK.

10. Add the following new program item to this group:

    a. From the File menu in Program Manager, choose New and choose OK

       to add a new Program Item.

    b. Enter the following description and command line for the

       program item:

          Description: Microsoft Mozart

          Command Line: C:\MOZART\MOZART.EXE

          Working Directory: C:\MOZART

    c. Choose OK to accept the information.

11. Restart Windows for the system changes to take affect.

KBCategory: kbreadme kbsetup kbmm kbmm

KBSubcategory:

Additional reference words: Version 1.0 multi media multimedia

multi-media man install set up setup


Art Gallery: Animations Don't Play with ATI

Article ID: Q106620

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Art Gallery for Windows, version 1.0

---------------------------------------------------------------------

SYMPTOMS

========

The animations in Art Gallery may be distorted, or may fail to play at

all. This can occur if you are using an ATI video card and an ATI Mach

video driver (either Mach 8 or Mach 32).

Microsoft is researching this problem and will post new information

here in the Microsoft Knowledge Base as it becomes available.

RESOLUTION

==========

To correct this problem, follow these steps:

1. Open the ATI Flexdesk control panel. This utility ships with the

   ATI Mach video cards.

2. Choose the Advanced button.

3. Set the Device Bitmaps setting for the video card to Off.

Changing this setting enables the animations in Art Gallery to run

correctly.

KBCategory: kbusage kbprb kbmm

KBSubcategory:

Additional reference words: 1.00 multi media multimedia multi-media

national


Cinemania: GP Fault When Playing Video on Orchid Fahrenheit

Article ID: Q104982

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Cinemania, 1994 edition

---------------------------------------------------------------------

SYMPTOMS

========

If you play AVI video or animation clips on an Orchid Fahrenheit 1280

(S3) video card in Cinemania, you may receive one of the following

error messages:

   MMTASK caused a General Protection Fault in ICCVID.DRV at

   0001:2392 (or 0002:29D7).

   -or-

   MMTASK caused a General Protection Fault in MCIAVI.DRV at

   0001:4392.

The error may not occur until you have played the video or animation

clip a few times.

The Orchid Fahrenheit 1280 (S3) video card is manufactured by a vendor

independent of Microsoft; we make no warranty, implied or otherwise,

regarding this product's performance or reliability.

RESOLUTION

==========

To play AVI video and animation clips with an Orchid Fahrenheit 1280

(S3) video card, install the Windows VGA driver (VGA.DRV).

MORE INFORMATION

================

For more information about Orchid cards and drivers, contact Orchid

Technology at (510) 683-0323.

AVI (Audio Visual Interleave) is the technology that allows animation

and video clips to be played on a PC under Microsoft Windows.

KBCategory: kbusage kbprb kberrmsg kbmm

KBSubcategory:

Additional reference words: 1994 multi media multimedia multi-media

gpf gpfault action profile profiling gp fault Viewer 2.0 2.00 Video


Cinemania: Audio Failed Error Message

Article ID: Q89805

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Cinemania 1992 edition

 - Microsoft Cinemania 1994 edition

--------------------------------------------------------------------

SUMMARY

=======

Cinemania displays a dialog box containing "Audio Failed" if the

following driver is not loaded.

   [MCI] Sound

MORE INFORMATION

================

To check that the [MCI] Sound driver is loaded, choose the Drivers

icon from the Control Panel and verify that the list of installed

drivers contains [MCI] Sound. To install the driver simply choose

the add button, select [MCI] Sound then press ENTER.

To check that a loaded [MCI] Sound driver is functioning properly,

use the following steps:

1. Run the Media Player from the Accessories group.

2. From the Device menu, choose Sound.

3. Select one of the default wave files listed from the Open dialog

   box (CHIMES.WAV, CHORD.WAV, DING.WAV, TADA.WAV).

KBCategory: kbusage kberrmsg kbmm

KBSubcategory:

Additional reference words: low level viewer sound 1.00 1.0 2.00 2.0


Bookshelf: QuickShelf GP Faults with PCTools Desktop

Article ID: Q114871

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Bookshelf for Windows, 1994 edition

---------------------------------------------------------------------

SYMPTOMS

========

If you run Bookshelf 1994 with Central Point's PCTools Desktop version

1.0 or 2.0, you may receive a general protection (GP) fault when you

try to move QuickShelf (or, in some cases, if you just click the

QuickShelf title bar). The following error message may appear

   QSHELF caused a General Protection Fault in module <unknown>

   <Address>:QSHELF will close."

where <Address> is a memory address, such as 2527:003FA.

Microsoft is researching this problem and will post new information

here in the Microsoft Knowledge Base as it becomes available.

RESOLUTION

==========

This can be corrected by adding "6=MSQSWClass" (without the quotation

marks) to the [Desktop.Subclass.Exclude] section in the WNUSER.INI file (in

the CPS\DATA directory) as shown below:

   [Desktop.Subclass.Exclude]

   1=PSFloatC

   2=LauncherWClass

   3=GWScopeWin

   4=CIV

   5=CIVDIALOG

   6=MSQSWClass

NOTE: Numbers 1 through 5 should already be there.

WORKAROUNDS

===========

To avoid this problem, do one of the following:

1. Use PROGMAN.EXE as your shell.

   -or-

2. Use Small Buttons in QuickShelf (this removes your ability to move

   QuickShelf).

   -or-

3. Do not use QuickShelf.

For more information about PCTools, contact Central Point Software at

(503) 690-8080 or (503) 690-8090.

PCTools is manufactured by Central Point Software, a vendor independent of

Microsoft; we make no warranty, implied or otherwise, regarding this

product's performance or reliability.

KBCategory: kbusage kbprb kberrmsg kbmm

KBSubcategory:

Additional reference words: 1994 multi media multimedia multi-media

bshelf book shelf gpf pctw


Using FC.EXE to Verify CD-ROM File System Drivers

Article ID: Q94653

------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Multimedia applications

 - Microsoft Windows operating system version 3.1

------------------------------------------------------------------

SUMMARY

=======

To ensure the integrity of your files that have been copied from your

CD-ROM drive to your hard drive, it is possible to use the MS-DOS File

Compare program (FC.EXE) to compare the files. This test can be used

to determine if the CD-ROM subsystem is functioning properly at the

device driver or hardware level(s). It is a useful method for testing

problems related to general protection (GP) faults or other critical

errors that may occur while running a CD-ROM application with Windows

such as read errors or out of memory messages.

To ensure the most accurate test, use the /B (binary) switch. For

example:

   FC /b [drive1:][path1]filename1 [drive2:][path]filename2

MORE INFORMATION

================

If the files are corrupt, check the following:

 - Minimize the configuration by simplifying the CONFIG.SYS and

   AUTOEXEC.BAT files then reinstall.

 - Make sure Microsoft CD-ROM Extensions (MSCDEX.EXE) version 2.2 or

   later is being used. Check the file date of the CD-ROM device driver.

   Check with your CD-ROM drive manufacturer to see if the

   manufacturer has an updated device driver (the *.SYS file that loads

   in the CONFIG.SYS file).

 - Try using the XCOPY (binary) command to copy the files from the

   source location to the destination location then use the FC command

   to compare the files.

      XCOPY source [destination]

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Compact Disc


Baseball: Contents of TBLSHOOT.TXT File

Article ID: Q116163

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Complete Baseball for Windows, 1994 edition

---------------------------------------------------------------------

SUMMARY

=======

This article contains the text of the Complete Baseball TBLSHOOT.TXT

file. The TBLSHOOT.TXT file is located in the DAILY directory on the

Complete Baseball CD, and contains troubleshooting information for

using the Baseball Daily feature.

=====================================================================

                           TBLSHOOT.TXT

=====================================================================

==============================================

MICROSOFT COMPLETE BASEBALL'S BASEBALL DAILY

==============================================

This file contains troubleshooting information about Baseball Daily

not included in the User's Guide.

To read this file on-screen, use the Page Down and Page Up keys.

You can also print the file by opening this file in any Windows

word processing program and choosing the Print command from

the File menu.

This file contains important information on the following topics:

1) MODEM INITIALIZATION STRINGS

2) SPECIFIC MODEM INFORMATION

3) COPYING FROM BASEBALL DAILY

4) CHANGING YOUR PHONE PREFIX

5) DISPLAY PROBLEMS

6) GENERAL PROBLEMS

7) BILLING AND PRODUCT SUPPORT INFORMATION

8) LATEST STATISTICS ROTATION SCHEDULE

=================================================================

1. MODEM INITIALIZATION STRINGS

=================================================================

Baseball Daily registration uses an initialization string when

setting up your modem for Baseball Daily service. Most modems can

accept the standard, Hayes-compatible, string that Baseball Daily

provides for you automatically. However, some modems require a

specific string that you must enter manually.

When registering for Baseball Daily, first try using the Hayes-

compatible string provided by Complete Baseball. If you experience

connectivity problems, try the following:

1. Return to the Complete Baseball Contents screen and click the

   Daily button to begin the registration process again. Fill out

   all the information as before until you reach the Modem Settings

   dialog.

2. In the Modem Settings dialog, click Other. In the edit field

   under the Other radio button, enter the following:

      AT&FQOV1EOX4SO=O

3. When you're done, click OK and complete the remaining

   registration information.

If you continue to experience connectivity problems, call

(800) 638-8730 for Baseball Daily on-line service product support.

=================================================================

2. SPECIFIC MODEM INFORMATION

=================================================================

For information regarding your particular modem, you can

call the product support phone number listed in your modem's

documentation.

=================================================================

3. COPYING FROM BASEBALL DAILY

=================================================================

To copy information from a Baseball Daily screen, press

CTRL+C. The information on the active screen is copied to

the Windows clipboard. You can now copy this information into

any word processing or spreadsheet application by switching to

that application and choosing the application's Copy command.

=================================================================

4. CHANGING YOUR PHONE PREFIX

=================================================================

If your phone uses a different prefix from the one Baseball Daily

registration offers, you can set your own phone prefix in the

[online] section of your MSSPORTS.INI file. To set your own

phone prefix:

1. Exit Complete Baseball and Baseball Daily if you are currently

   viewing them.

2. In your Windows directory, open your MSSPORTS.INI file.

3. Under the [on-line] section, add the following:

        PhonePrefix=<your phone prefix>

4. Choose Save from the File menu.

5. Run Complete Baseball and try downloading an issue of Baseball

   Daily again.

=================================================================

5. DISPLAY PROBLEMS

=================================================================

---------------------------------------------

8514/a AND SUPER VGA LARGE FONT VIDEO DRIVERS

---------------------------------------------

If you are using either the 8514/a or Super VGA, 256 color, Large

Font driver and a 1024 x 768 resolution, some statistics in Baseball

Daily may appear clipped or will overlap each other. Switching to

the Small Font version of either driver will fix this problem.

=================================================================

6. GENERAL PROBLEMS

=================================================================

---------------------------

CORRUPT BASEBALL DAILY FILE

---------------------------

If you receive the following error message while attempting to

view a Baseball Daily file you've already downloaded, your

Baseball Daily file may be corrupt:

   "Multimedia Viewer:

   This file is not a Viewer file and cannot be opened in this

   application."

To download another issue of the current day's Daily, first, in File

Manager, switch to the \DAILY subdirectory of your \BASEBALL directory

and delete the Baseball Daily file bearing the current day's date.

For example, if today's date is 7\8\94, you would delete the file

named 19940708.MVB. You can now download the current day's file again

by choosing the Daily button on the Complete Baseball Contents screen.

-----------------------

VIEWING PREVIOUS ISSUES

-----------------------

To view a previous issue of Baseball Daily:

1. Choose the Daily button on the Complete Baseball Contents screen.

2. In the Microsoft Baseball Daily dialog box, choose the View Old

   Issue button.

3. In the File Name list box, select the name of the file that

   corresponds with the date of the issue you want to view. For

   example, if you want to view an issue from June 15, 1994, choose

   the file named 19940615.MVB.

=================================================================

7. BILLING AND PRODUCT SUPPORT INFORMATION

=================================================================

For assistance with Baseball Daily billing questions, call

(800) 806-6587. For problems with connectivity using Baseball

Daily, call (800) 638-8730.

=================================================================

8. LATEST STATISTICS ROTATION SCHEDULE

=================================================================

Statistical information contained in the Latest Statistics

section of Baseball Daily is rotated daily according to the

following schedule:

   Monday: AL and NL Team Pitching Statistics

   Tuesday: AL Individual Batting Statistics

   Wednesday: NL Individual Batting Statistics

   Thursday: AL Individual Pitching Statistics

   Friday: NL Individual Pitching Statistics

   Saturday: AL Team Batting Statistics

   Sunday: NL Team Batting Statistics

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Additional reference words: 1994 multi media multimedia multi-media

modem online electronic on line on-line tshoot trouble shoot

troubleshoot


Multimedia: Stack Fault Error When Playing AVI Clip on Tandy

Article ID: Q104874

---------------------------------------------------------------------

The information in this article applies to:

- Microsoft Encarta, 1993 and 1994 editions

- Microsoft Bookshelf, 1992 and 1993 editions

- Microsoft Cinemania, 1994 edition

---------------------------------------------------------------------

SYMPTOMS

========

When you play an AVI video or animation clip on the Tandy Sensation

using either the 32,000- or 64,000-color video drivers, you may

receive the following errors:

   MMTASK caused a Stack Fault in module P32K480.DRV at 0008:153E

   -or-

   MMTASK caused a Stack Fault in module P64K480.DRV at 0008:151C

You must restart your system after this error occurs. If you then try

to play the same video or animation clip again it will work; however,

the picture may appear to be smeared. You may even see display flaws

in Tandy's own WinMate shell program.

These errors occur with the versions of these drivers that are shipped

with the Tandy system.

The products included here are manufactured by vendors independent of

Microsoft; we make no warranty, implied or otherwise, regarding these

products' performance or reliability.

RESOLUTION

==========

To correct this problem, contact Tandy Corporation to get updated

copies of P32K480.DRV (the 32,000-color video driver) and/or

P64K480.DRV (the 64,000-color video driver). Contact the Tandy

Corporation customer service department at (817) 390-3700.

MORE INFORMATION

================

AVI (Audio Visual Interleave) is the technology that allows animation

and video clips to be played on a PC under Windows.

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KBSubcategory:

Additional reference words: multi media multimedia multi-media screen

display video monitor profile profiling sunsation reboot freeze crash

hang Dev/Drv Usage Viewer 2.0


Bookshelf: Can't Play MIDI Sounds or Audio Pronunciations

Article ID: Q116297

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Bookshelf for the Macintosh, 1994 edition

---------------------------------------------------------------------

SYMPTOMS

========

If you have insufficient memory available, MIDI sounds and pronunciations

in Bookshelf 1994 will not be able to play. If there is insufficient

memory, an explanatory message should appear, but this does not always

occur.

Microsoft has confirmed this to be a problem in Bookshelf, 1994

edition. We are researching this problem and will post new information

here in the Microsoft Knowledge Base as it becomes available.

RESOLUTION

==========

Bookshelf 1994 requires a minimum of 4 megabytes (MB) of RAM. If you have 4

MB of RAM but are still experiencing problems playing MIDI sounds and

pronunciations, try to reduce the amount of memory used by your System,

fonts, INITs, and so on. For more information about optimizing your memory

for use with Bookshelf, refer to topic #2, "Memory Use," in the Bookshelf

1994 Readme file.

KBCategory: kbbuglist kbmm

KBSubcategory:

Additional reference words: 1994 multi media multimedia multi-media

bs book shelf quick could not load the proper resources low sound

music audio


No Sounds with PC-Speaker Driver

Article ID: Q95353

------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Ancient Lands for Windows, version 1.0

 - Microsoft Art Gallery for Windows, version 1.0

 - Microsoft Bookshelf for Windows, 1991, 1992, 1993, and 1994 editions

 - Microsoft Cinemania, 1992 and 1994 editions

 - Microsoft Complete Baseball, version 1.0

 - Microsoft Dinosaurs for Windows, version 1.0

 - Microsoft Encarta, 1993 and 1994 editions

 - Microsoft Musical Instruments for Windows, version 1.0

 - Multimedia Beethoven versions, 1.0 and 1.0A

 - Microsoft Multimedia Mozart for Windows, version 1.0

 - Microsoft Multimedia Schubert for Windows, version 1.0

 - Microsoft Multimedia Stravinsky for Windows, version 1.0

 - Microsoft Multimedia Strauss for Windows, version 1.0

 - Microsoft Sound Bits (All Collections), version 1.0

------------------------------------------------------------------

SUMMARY

=======

Sounds in some multimedia applications do not play if the PC-Speaker

driver SPEAKER.DRV is the only sound driver installed on your system.

MORE INFORMATION

================

The PC-Speaker driver has some limitations. The sound events work

correctly and Sound Recorder plays the waveform (.WAV) files; however,

Media Browser cannot play the same .WAV files using the PC-Speaker

driver. Media Browser uses Media Control Interface (MCI) command

strings to play the .WAV files, whereas Sound Recorder uses the

low-level Windows APIs (waveInOpen, waveOutOpen, waveInGetPosition,

and so on). The PC-Speaker driver cannot respond to MCI commands.

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Additional reference words: 1.00 multi media sound bits windows 3.10

multi media extensions sound drivers windows Hanna-Barbera classic

hollywood movies mgm Sound Bits musical instruments world kbmm dinos


List of Major Sound Card Manufacturers (B-C)

Article ID: Q117420

The following is a list of some of the major sound card manufacturers.

Phone numbers and specifications are included.

SOUND CARD MANUFACTURERS

========================

Best Data Products

------------------

Model: ACE 5000

Phone: (818) 773-9600

Warranty: 2 Yr.

Computer Interface: 16-bit ISA (AT) only

IRQ's Above 7 Supported: Yes

DMA Channels Above 3 Supported: Yes

Max Sample Rate-Recording in kHz: 44

Max Sample Rate-Mono Playback in kHz:44

Max Sample Rate-Stereo Playback in kHz: 44

DSP Included: Yes

ADPCM Data Compression Supported: Yes

Synthesizer Type: FM4, Optional Wavetable

Synthesizer Chipset: Mwave DSP Crystal Codec

MIDI Interface Included: No

Adlib Compatible: Yes

Sound Blaster Compatible Via: SW Emul

Via MPU-401 Emulation: No

Onboard Mixer: No

CD-ROM Interface:

Best Data Products

------------------

Model: ACE 5000

Phone: (818) 773-9600

Warranty: 2 Yr.

Computer Interface: 16-bit ISA (AT) only

IRQ's Above 7 Supported: No

DMA Channels Above 3 Supported: No

Max Sample Rate-Recording in kHz: 44

Max Sample Rate-Mono Playback in kHz:44

Max Sample Rate-Stereo Playback in kHz: 44

DSP Included: Yes

ADPCM Data Compression Supported: No

Synthesizer Type: Optional Wavetable

Synthesizer Chipset: Ensoniq

MIDI Interface Included: Yes

Adlib Compatible: Yes

Sound Blaster Compatible Via: HW Emul

Via MPU-401 Emulation: UART

Onboard Mixer: Yes

CD-ROM Interface: Proprietary

Calypso Micro Products

----------------------

Model: Audio Magician

Phone: (408) 379-9494

Warranty: 1 Yr.

Computer Interface: Any ISA

IRQ's Above 7 Supported: No

DMA Channels Above 3 Supported: No

Max Sample Rate-Recording in kHz: 22

Max Sample Rate-Mono Playback in kHz:22

Max Sample Rate-Stereo Playback in kHz: 22

DSP Included: No

ADPCM Data Compression Supported: Yes

Synthesizer Type: FM2

Synthesizer Chipset: OPL2

MIDI Interface Included: Yes

Adlib Compatible: Yes

Sound Blaster Compatible Via: FM Chip

Via MPU-401 Emulation: No

Onboard Mixer: Yes

CD-ROM Interface: SCSI

Calypso Micro Products

----------------------

Model: Audio Magician 3D

Phone: (408) 379-9494

Warranty: 1 Yr.

Computer Interface: 16-bit ISA (AT) only

IRQ's Above 7 Supported: Yes

DMA Channels Above 3 Supported: Yes

Max Sample Rate-Recording in kHz: 44

Max Sample Rate-Mono Playback in kHz:44

Max Sample Rate-Stereo Playback in kHz: 44

DSP Included: No

ADPCM Data Compression Supported: Yes

Synthesizer Type: FM4

Synthesizer Chipset: OPL3

MIDI Interface Included: Yes

Adlib Compatible: Yes

Sound Blaster Compatible Via: FM Chip

Via MPU-401 Emulation: No

Onboard Mixer: No

CD-ROM Interface:

Cardinal Technologies

---------------------

Model: Digital Sound Pro 16

Phone: (717) 293-3000

Warranty: 3 Yr.

Computer Interface: 16-bit ISA (AT) only

IRQ's Above 7 Supported: Yes

DMA Channels Above 3 Supported: Yes

Max Sample Rate-Recording in kHz: 48

Max Sample Rate-Mono Playback in kHz:48

Max Sample Rate-Stereo Playback in kHz: 48

DSP Included: Yes

ADPCM Data Compression Supported: Yes

Synthesizer Type: FM4, Optional Wavetable

Synthesizer Chipset: Echo ESC624,Analog Dev. DSP

MIDI Interface Included: Yes

Adlib Compatible: Yes

Sound Blaster Compatible Via: HW Emul

Via MPU-401 Emulation: UART and Smart

Onboard Mixer: Yes

CD-ROM Interface: Proprietary

Cardinal Technologies

---------------------

Model: Digital Sound Pro 16 Plus

Phone: (717) 293-3000

Warranty: 3 Yr.

Computer Interface: 16-bit ISA (AT) only

IRQ's Above 7 Supported: Yes

DMA Channels Above 3 Supported: Yes

Max Sample Rate-Recording in kHz: 48

Max Sample Rate-Mono Playback in kHz:48

Max Sample Rate-Stereo Playback in kHz: 48

DSP Included: Yes

ADPCM Data Compression Supported: Yes

Synthesizer Type: FM4, Optional Wavetable

Synthesizer Chipset: Echo ESC624,Analog Dev. DSP

MIDI Interface Included: Yes

Adlib Compatible: Yes

Sound Blaster Compatible Via: HW Emul

Via MPU-401 Emulation: UART and Smart

Onboard Mixer: Yes

CD-ROM Interface: SCSI w/ ASPI

Creative Labs

-------------

Model: Sound Blaster 16 Basic Edition

Phone: (405) 742-6622

Warranty: 1 Yr.

Computer Interface: Any ISA

IRQ's Above 7 Supported: Yes

DMA Channels Above 3 Supported: Yes

Max Sample Rate-Recording in kHz: 44

Max Sample Rate-Mono Playback in kHz:44

Max Sample Rate-Stereo Playback in kHz: 44

DSP Included: No

ADPCM Data Compression Supported: Yes

Synthesizer Type: FM4, Optional Wave Blaster

Synthesizer Chipset: OPL3

MIDI Interface Included: Yes

Adlib Compatible: Yes

Sound Blaster Compatible Via: FM Chip

Via MPU-401 Emulation: No

Onboard Mixer: Yes

CD-ROM Interface: Proprietary

Creative Labs

-------------

Model: Sound Blaster 16 MultiCD

Phone: (405) 742-6622

Warranty: 1 Yr.

Computer Interface: Any ISA

IRQ's Above 7 Supported: Yes

DMA Channels Above 3 Supported: Yes

Max Sample Rate-Recording in kHz: 44

Max Sample Rate-Mono Playback in kHz:44

Max Sample Rate-Stereo Playback in kHz: 44

DSP Included: Opt

ADPCM Data Compression Supported: Yes

Synthesizer Type: FM4, Optional Wave Blaster

Synthesizer Chipset: OPL3

MIDI Interface Included: Yes

Adlib Compatible: Yes

Sound Blaster Compatible Via: FM Chip

Via MPU-401 Emulation: No

Onboard Mixer: Yes

CD-ROM Interface: 3 Proprietary

Creative Labs

-------------

Model: Sound Blaster 16 SCSI-2

Phone: (405) 742-6622

Warranty: 1 Yr.

Computer Interface: Any ISA

IRQ's Above 7 Supported: Yes

DMA Channels Above 3 Supported: Yes

Max Sample Rate-Recording in kHz: 44

Max Sample Rate-Mono Playback in kHz:44

Max Sample Rate-Stereo Playback in kHz: 44

DSP Included: Opt

ADPCM Data Compression Supported: Yes

Synthesizer Type: FM4, Optional Wave Blaster

Synthesizer Chipset: OPL3

MIDI Interface Included: Yes

Adlib Compatible: Yes

Sound Blaster Compatible Via: FM Chip

Via MPU-401 Emulation: No

Onboard Mixer: Yes

CD-ROM Interface: SCSI

Criterion Computer

------------------

Model: Sound Genie

Phone: (510) 657-3898

Warranty: Life

Computer Interface: 16-bit ISA (AT) only

IRQ's Above 7 Supported: Yes

DMA Channels Above 3 Supported: Yes

Max Sample Rate-Recording in kHz: 44

Max Sample Rate-Mono Playback in kHz:44

Max Sample Rate-Stereo Playback in kHz: 44

DSP Included: Yes

ADPCM Data Compression Supported: Yes

Synthesizer Type: Wavetable

Synthesizer Chipset: Aria

MIDI Interface Included: Yes

Adlib Compatible: Yes

Sound Blaster Compatible Via: SW Emul

Via MPU-401 Emulation: UART and Smart

Onboard Mixer: Yes

CD-ROM Interface: Proprietary

Criterion Computer

------------------

Model: Sound Genie Pro

Phone: (510) 657-3898

Warranty: Life

Computer Interface: 16-bit ISA (AT) only

IRQ's Above 7 Supported: Yes

DMA Channels Above 3 Supported: Yes

Max Sample Rate-Recording in kHz: 44

Max Sample Rate-Mono Playback in kHz:44

Max Sample Rate-Stereo Playback in kHz: 44

DSP Included: No

ADPCM Data Compression Supported: No

Synthesizer Type: Wavetable

Synthesizer Chipset: Ensoniq

MIDI Interface Included: Yes

Adlib Compatible: Yes

Sound Blaster Compatible Via: SW Emul

Via MPU-401 Emulation: UART and Smart

Onboard Mixer: Yes

CD-ROM Interface: Proprietary

KBCategory: kbother kbmm

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Additional reference words: multi media multimedia multi-media sound

card sound-card soundcard kbmm


Viewer Err Msg: The Printer Is Not Responding. Check the...

Article ID: Q105754

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Multimedia Viewer version 1.0a.358

 - Microsoft Bookshelf for Windows, 1991 and 1992 editions

 - Microsoft Cinemania, 1992 edition

----------------------------------------------------------------------

SYMPTOMS

========

The first time you choose Print Topic from the File menu in a Viewer

1.0-based application, the print job will fail. The following error

message appears:

   The printer is not responding. Check the printer settings.

Microsoft has confirmed this to be a problem in Viewer version

1.0a.358. We are researching this problem and will post new

information here in the Microsoft Knowledge Base as it becomes

available.

RESOLUTION

==========

When you choose Print Topic again, the topic prints correctly. All

subsequent print jobs should also print correctly during the current

instance of Viewer 1.0.

NOTE: This error occurs each time you launch a Viewer 1.0-based

application. This problem is corrected in applications using Viewer 2.0.

This includes Bookshelf 1993, Encarta 1993 and 1994, and Cinemania 1994.

MORE INFORMATION

================

If the error continues to occur, it may be caused by insufficient

memory or conflicting terminate-and-stay-resident (TSR) applications

with either the printer driver or the printing process.

To eliminate this problem, restart your system without any TSRs,

unnecessary utilities, or drivers, and try to print again.

NOTE: Applications using Viewer 2.0 may also display these symptoms if you

are running conflicting TSRs or are low on memory.

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KBSubcategory:

Additional reference words: 1.00 multimedia multi media multi-media

kbmm


Encarta: Animations Fail with ATI Mach 32 and Mach 8 Cards

Article ID: Q107488

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Encarta, 1994 edition

---------------------------------------------------------------------

SYMPTOMS

========

You may not be able to play animations in Encarta if you are using an

ATI Mach 32 or Mach 8 video card. This problem occurs if the Device

Bitmaps option is set to On (it is on by default).

Microsoft has confirmed this to be a problem in Encarta, 1994 edition.

We are researching this problem and will post new information here in

the Microsoft Knowledge Base as it becomes available.

NOTE: This problem has been found to occur with builds 1.5(59) and 2.0

of the ATI Mach 32 and Mach 8 video drivers.

For more information on ATI Mach video cards and drivers, contact the

technical support department of ATI Technologies Inc. at (905) 882-2626.

RESOLUTION

==========

To eliminate this problem, turn off the Device Bitmaps setting. To do

this, follow these steps:

1. Start the Mach FlexDesk Control Panel.

   NOTE: The icon for this control panel is usually located in the

   Mach Utilities program group in Program Manager. If you can't find

   the icon, you can create a new one, or launch the utility using the

   Run option in the Program Manager File menu. The filename of the

   utility is MXXPANEL.EXE, and it is located in the Windows

   directory.

2. Choose Advanced.

3. Set Device Bitmaps to Off.

4. Choose OK to close the Advanced Settings dialog box.

5. Choose OK to close the FlexDesk Control Panel.

6. Restart Windows to make the changes take effect.

You should now be able to run Encarta animations successfully.

MORE INFORMATION

================

When you are installing Encarta, if Setup detects an ATI Mach 8 or

Mach 32 card, the following message appears:

   Setup has detected your ATI Mach Video card. After Setup is

   complete, please refer to the README.WRI file for important

   information on using this card with Encarta.

README.WRI contains the information covered in this article.

KBCategory: kbbuglist kbmm

KBSubcategory:

Additional reference words: 1994 multi media multimedia multi-media

video cartoon action


Bookshelf: Pagebreak Inserted When QuickShelf Button Pressed

Article ID: Q116295

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Bookshelf for Windows, 1994 edition

 - Microsoft Word for Windows, versions 2.x and 6.0

---------------------------------------------------------------------

SYMPTOMS

========

If the WordPerfect Help option is turned on in Word for Windows,

a page break may be inserted into your document when you choose a

QuickShelf button. If you have a word selected in your document,

the page break will replace the word.

Microsoft is researching this problem and will post new information

here in the Microsoft Knowledge Base as it becomes available.

RESOLUTION

==========

To solve this problem, disable the Help for WordPerfect users, using the

following steps:

1. From the Tools menu in Word, choose Options.

2. Choose General options.

3. Clear the Help For WordPerfect Users check box.

4. Choose OK.

The following is another workaround:

1. For Word 6.0, add the following line to the WINWORD6.INI file:

      wphelp=0

   -or-

2. For Word 2.0, add the following line to the WINWORD.INI:

      wphelp=0

MORE INFORMATION

================

You should be able to highlight a word and, by pressing a QuickShelf

button, start Bookshelf and perform a search on the word (for

example, to find a definition of it).

However, if the WordPerfect Help option is turned on, a page break

appears, replacing the highlighted word. Bookshelf starts, but does

not search on the word.

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KBSubcategory:

Additional reference words: 1994 multi media multimedia multi-media

deleted disappear gone replace break page launch run word6 wph

2.00 6.00 6.00a 6.0a


Encarta 1994 README for the Macintosh

Article ID: Q121037

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Encarta for the Macintosh, 1994 edition

---------------------------------------------------------------------

The following is the contents of Encarta 1994 README file contained

on the Encarta 1994 for the Macintosh CD:

Microsoft Encarta 1994 for Macintosh README File

------------------------------------------------

This README file contains information on the following topics:

1.  SYSTEM REQUIREMENTS FOR RUNNING ENCARTA 1994

     - What you need to run Encarta

2.  MEMORY USE

     - Encarta memory usage

3.  PERFORMANCE

     - Tips on what to do if Encarta runs slowly

4.  COLOR CONFIGURATION AND SCREEN SIZES

     - What makes Encarta look best

5.  SOUND PROBLEMS

     - Common problems playing sounds and how to fix them

6.  WHERE ENCARTA PUTS FILES

     - What folders are created and files copied by the Installer

7.  MANUAL AND CUSTOM INSTALLATION

     - Other options for installing Encarta

8.  KNOWN PROBLEMS

     - Known problems and suggestions to help you work around them

-------------------------------------------------

1. SYSTEM REQUIREMENTS FOR RUNNING ENCARTA 1994

-------------------------------------------------

To install and run Encarta 1994 you need a minimum of the following:

-  Any Apple Macintosh Computer that supports a 12-inch or larger

   monitor (512 x 384 display area or larger) running 256 or more

   colors

-  System 7.0 or later

-  4 MB of random-access memory (RAM) with 2.5 MB available

-  5 MB of available hard disk space

-  CD-ROM drive

Note:

It is highly recommended you run Encarta 1994 on a Macintosh with a

13-inch screen and 6 to 8 MB of RAM.

In order to use Encarta 1994, you must install it on your hard disk.

The Installer program on the CD-ROM installs the Encarta program to a

new folder and adds any necessary files and resources to your System

Folder on your hard disk.

[ NOTE: The installation process may require more than 5 MB hard disk

space on machines running System 7.0 or 7.0.1. This space is required

only during installation: after you restart, Encarta 1994 will take

only 5 MB on your hard disk. Under System 7 or 7.0.1, the installation

program must make a copy of your System file in order to install the

fonts required for Encarta 1994. The extra copy of the System file is

removed when you restart your computer. If you encounter this problem,

see section 7, MANUAL AND CUSTOM INSTALLATION.]

-------------

2. MEMORY USE

-------------

Encarta 1994 needs a relatively large amount of your computer's system

memory (RAM) to display pictures and play sounds. It should run on

systems with 4 MB (4,096K) of RAM and at least 2.5 MB (2,560K)

available. Most users will not have problems, but if you have only 4 MB

of RAM and your system software uses a large portion of your RAM, you

may need to adjust memory usage to make Encarta 1994 run properly.

Refer to the "Encarta & Memory Read Me" document for advice about

memory usage.

---------------

3. PERFORMANCE

---------------

If Encarta 1994 seems to run slowly or gives you interrupted sounds or

film clips, here are the main things to check.

- If you are running on a Macintosh with low memory you may experience

performance problems, check the previous section 2, MEMORY USE, and the

document "Encarta Memory Issues" for advice about memory usage.

- If your Macintosh is using Virtual Memory, you may find that Encarta

1994 runs slowly. For best performance, turn off Virtual Memory. To do

this, open the Memory control panel, choose the Virtual Memory Off

option, and then restart your computer.

- If you are using a slow CD-ROM drive, it may be not be able to supply

information to the Macintosh at the speed required by the software.

There is no workaround for this problem. If you suspect a problem with

your CD drive, ensure that it is properly terminated and that its

software is properly installed. For more information on SCSI

termination, read your Macintosh or CD-ROM drive documentation, or ask

your Apple dealer.

----------------------------------------

4. COLOR CONFIGURATION AND SCREEN SIZES

----------------------------------------

Encarta 1994 requires that your monitor can display 16 colors or more.

If you have only 16 colors, you may prefer to run Encarta in Grayscale

mode. To do this, use the Monitors control panel to switch to grays.

Encarta 1994 will run in 16-bit mode (thousands of colors) and 32-bit

mode (millions of colors). These video modes improve the appearance of

Encarta's photos and film clips; however, using 16-bit or 32-bit video

may slow Encarta's performance or reduce the amount of memory available

to Encarta. If you see low memory messages, you can increase the memory

available to Encarta. Refer to the "Encarta & Memory Read Me" document

for more details.

------------------

5. SOUND PROBLEMS

------------------

If there is no sound at all, first make sure that the sound level on

your Macintosh is set correctly. To set the sound level, use the Sound

control panel and experiment with the speaker volume setting until you

get a comfortable sound level. If you set the sound level to maximum,

you may hear sound distortion.

If your Macintosh is using Virtual Memory, you may find that sounds are

interrupted. When Virtual Memory is turned on, sounds are sometimes

placed on the hard disk rather than in RAM. For best performance, turn

off Virtual Memory. To do this, open the Memory control panel, choose

the Virtual Memory Off option, and then restart the computer.

The sounds used in Encarta 1994 are stored on the CD-ROM in a

compressed format. In order to be played, the sound must be read from

disk and decompressed. Older or slower Macintoshes (such as the

Macintosh II and Macintosh LC) may experience interruptions in audio

playback

.

On some older Macintoshes, the slider on the audio controller may not

reach the end of the bar by the time the sound actually finishes.

Macintosh computers have built-in speakers. These speakers vary in

quality and loudness depending on which Macintosh you have. The quality

has generally improved in later models.

-----------------------------

6. WHERE ENCARTA INSTALLER PUTS FILES

-----------------------------

The Encarta Installer program creates folders and copies files to

several locations. When you install Encarta 1994, the Installer program:

- Creates a folder called "Encarta 1994" and copies the following:

     "Microsoft Encarta 1994" - the main Encarta application.

     "Encarta 1994 Read Me" - the document you are reading now.

     "Encarta & Memory" - a Read Me document explaining memory issues

       and troubleshooting.

     "Animation Launcher" - used to run animations in low memory

       situations.

     "Encarta Projector" - Macromedia application that plays Director

       movies.

     "Encarta Spelling" - spelling database for Encarta topic titles.

     "MindMaze" - an alias to the Encarta MindMaze game on the CD.

     "Multimedia Catalog" - a catalog of other Microsoft Home titles.

- Creates a folder called "Encarta 1994 Preferences" in your

  System:Preferences folder and copies the following:

     "EncartaTitleCache" - (optional) to improve performance, this

       file containing topic titles needed frequently by Encarta is

       copied from the CD to the Encarta 1994 Preferences folder.

     "EncartaFileLocations" - a text file containing the locations of

       the important folders and files on the hard disk or CD.

- Copies QuickTime 1.6.2 and SoundManager 3.0 to the System:Extensions

  folder (if needed)

- Copies SoundManager 3.0 sound control panel to the System:Control

  Panels folder (if needed)

- Copies V Lucida Sans fonts to System folder

   - the location is different for System 7.0 and 7.1

-----------------------------

7. MANUAL AND CUSTOM INSTALLATION

-----------------------------

For the majority of users, using the Easy Install provided in the

Installer program is the best way to install Encarta 1994.

You may wish to perform a manual or custom installation when the

following has occurred:

  - You are running System 7.0 or 7.0.1 and don't have the extra hard

    disk space needed for installation. (See Section 1 for details.)

  - You want to install or re-install only a portion of the files,

    such as QuickTime or Sound Manager.

To perform a manual installation of Encarta 1994:

  - Create a new folder on your hard disk titled "Encarta 1994."

  - From the Encarta 1994 CD-ROM, open the "Installer Files" folder.

    (You may need to scroll down or click the zoom box in the title

    bar to find it.)

  - Copy all the files from "Installer Files" into the "Encarta 1994"

    folder you have created on your hard disk.

  - Open the "Encarta 1994" folder on your hard disk. Open the "System

    Files" folder. Move all the files from that folder to the System

    Folder on your hard disk. Click OK when asked if you want to put

    the files in the appropriate places in the System Folder.

[Note: If you have previously installed Sound Manager 3.0 with a

version of QuickTime later than 1.6.2 and are told that you cannot copy

QuickTime over because it is in use, then do the following: (1) Move

the old version of QuickTime from your Extensions folder to the Trash,

(2) Restart your machine, (3) Copy the new version of QuickTime from

the "System Files" folder to your Extensions Folder on your hard disk.]

  - Restart your Macintosh

To perform a custom installation of Encarta 1994:

  - Double-click the "Install Encarta" icon on the Encarta 1994 CD-

    ROM.

  - Click the Customize button in the Installer dialog box.

  - Click the files you want installed.

[To run Encarta 1994, you must install or have previously installed the

Encarta 1994 application, Sound Manager 3.0 and QuickTime 1.6.2, and

either System 7.0 fonts or System 7.1 fonts, depending on your system.

To find out what system you are running, from your Apple menu go to the

Finder and select "About this Macintosh...".]

-------------------

8. KNOWN PROBLEMS

-------------------

- Animations on Power Macs turn pink

  Encarta animations require switching the display into 16 color mode.

  The Power Mac does not have a 16 color mode, so if you are in 256

  color mode and run an animation, some of the animation colors appear

  pink. In Thousands color mode, the animation colors are correct, but

  the controller buttons below the animations will be pink.

- Virus protection software issues warnings during Encarta

  installation. Some virus protection software may confuse the

  Installer program's necessary actions with behaviors associated with

  a virus, possibly disrupting the installation process. It is

  recommended that you disable any virus protection software before

  installing Encarta, then re-enable it after the installation.

- Non-Encarta discs don't eject

  On some systems, when you launch Encarta 1994 with a non-Encarta

  1994 disc in the CD-ROM drive, the drive will not eject that disc.

  To get around this problem: (1) Eject the disc from the Finder by

  dragging it to the Trash, (2) Insert the Encarta 1994 disc into the

  CD-ROM drive.

- Restarting from the Installer program may hang on some Macintosh

  Performa models. This is a known problem with System 7.1P5 and

  earlier. Apple recommends upgrading to 7.1P6 or later. To work

  around this problem: (1) Turn your computer off by its power switch

  and wait 10 to 15 seconds, (2) Restart your computer.

- Dialog box warns you have an incorrect version of QuickTime or Sound

  Manager installed. During installation, the Installer program checks

  the versions of QuickTime and Sound Manager present on your machine

  and, if necessary, replaces them with newer versions. However, the

  Installer cannot remove older versions if you have renamed them. For

  example, if you renamed an older version of QuickTime "My

  QuickTime," the Encarta Installer would install a newer version of

  QuickTime, but would fail to remove the older version. To fix this

  problem, manually remove the renamed version(s) of these system

  components and restart your Macintosh.

- V-series Lucida Sans fonts appears in font menus

  If you use an application with a font menu, such as Microsoft Word

  or Microsoft Works, you may notice the addition of V-series Lucida

  Sans fonts in those menus after installing Encarta. These fonts are

  used by Encarta 1994, and it is necessary to have them installed for

  Encarta 1994 to run. If you choose to delete these fonts when

  Encarta 1994 is not in use, you can easily install them again by re-

  running the Installer program from the Encarta 1994 disc.

- Special or international characters are copied incorrectly to the

  Clipboard. As a custom bitmap font, the V-series Lucida Sans fonts

  do not map special or international characters correctly to the

  Macintosh character set. These characters appear as inappropriate or

  non-printing characters when copied to an application such as

  TeachText. [Note: Special characters appear and print correctly in

  V-series Lucida fonts when printed from Encarta.]

- PopChar control panel feature conflicts while running Encarta 1994

  There is a conflict between Gunther Blaschek's PopChar control panel

  (versions 2.3 through 2.6.2) and Encarta 1994 that can lead to the

  machine crashing when you select characters in the "More..." feature

  of PopChar while Encarta is running. We recommend you avoid this

  feature of PopChar while using Encarta.

- QuicKeys conflicts while running Encarta 1994

  In situations where intensive keystroking is performed, there can

  be conflict between Encarta 1994 and QuicKeys. If this becomes a

  problem for you, we recommend running Encarta 1994 without QuicKeys

  installed.

- The NexusFX accelerator card for the Macintosh IIfx is incompatible

  with Sound Manager 3.0. Any sound made in a system running the

  NexusFX accelerator card and Sound Manager 3.0 will conclude with a

  choppy, reverberating echo. Since Encarta requires Sound Manager

  3.0, sound on these systems will be of poor quality. The rest of

  the application will run as expected.

- Dictionary, Orbit, MindMaze, and animations crash using CacheOut

  control panel. In these mini-applications, using the CacheOut

  control panel will result in a system crash when running or

  quitting. We recommend you disable or remove the CacheOut.

KBCategory: kbreadme kbreadme kbmm kbmm

KBSubcategory:

Additional reference words: 1994multi media multimedia multi-media


Encarta 1994 Err Msg: Graphics Server EXE Wrong Version (2.20)

Article ID: Q118303

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Encarta for Windows, 1994 Edition

---------------------------------------------------------------------

SYMPTOMS

========

Viewing a chart in Encarta may produce the following error message:

   Graphics Server EXE wrong version (2.20)

RESOLUTION

==========

Check for other versions of GSW.EXE and GSWDLL.DLL in the WINDOWS

directory or the WINDOWS SYSTEM subdirectory.

The following are the file sizes and dates of GSW.EXE and GSWDLL.DLL

files installed by Encarta:

   GSW.EXE       286720     10/5/92

   GSWDLL.DLL    72192      10/5/92

Rename any files that are different versions and reinstall Encarta.

   -or-

Copy Encarta's graphics server files (GSWDLL.DLL and GSW.EXE) to your

WINDOWS SYSTEM directory.

How to Copy GSWDLL.DLL and GSW.EXE from Encarta

-----------------------------------------------

 1. Close Encarta

 2. In File Manager, open the Windows SYSTEM subdirectory.

 3. Select GSWDLL.DLL.

 4. From the File menu, choose Rename.

 5. On the To line, type "GSWDLL.OLD" (without the quotation marks).

 6. Do the same for GSW.EXE, renaming it to GSW.OLD.

 7. Choose the CD-ROM icon in File Manager.

 8. Open the ENCYC94\MM\VBEXE directory.

 9. Select GSWDLL.DLL.

10. From the File menu, choose Copy, and copy GSWDLL.DLL to the

    WINDOWS SYSTEM directory.

11. Follow the same procedure for GSW.EXE.

MORE INFORMATION

================

GSW.EXE and GSWDLL.DLL are also installed by Managing Your Money by Mecca

Software. Managing Your Money installs version 2.2 of the graphics server

(GSW.EXE), which is not compatible with Encarta.

The following are the file sizes and dates of GSW.EXE and GSWDLL.DLL

installed by Managing Your Money:

   GSW.EXE       270880     5/25/93

   GSWDLL.DLL    53472      5/25/93

A default installation of Managing Your Money should install these

files to the default directory of C:\MYMWIN.

If the GSWDLL.DLL and the GSW.EXE files are not present in the

Windows SYSTEM directory, Encarta will still work using the GSW.EXE and

GSWDLL.DLL file from the Encarta CD.

The third-party products discussed here are manufactured by vendors

independent of Microsoft; we make no warranty, implied or otherwise,

regarding these products' performance or reliability.

KBCategory: kbusage kberrmsg kbmm

KBSubcategory:

Additional reference words: 1994 multi media multimedia multi-media

graphic graphics server servers


Encarta 1995 Err Msg: There Is Not Enough Environment Space

Article ID: Q122471

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Encarta, 1995 edition

---------------------------------------------------------------------

SYMPTOMS

========

If you do not provide the Windows directory and the destination during a

manual installation of Encarta 1995, the following error message is

displayed

   There is not enough environment space to create temporary variables

and the batch file terminates.

CAUSE

=====

The MANUAL.BAT file is checking for a SYSPATH environment variable that

does not exist.

RESOLUTION

==========

Set the SYSPATH variable before you enter the manual command by typing the

following at the MS-DOS command prompt:

   set syspath=c:

Now, typing "MANUAL.BAT" (without the quotation marks) at the MS-DOS

command prompt by itself works correctly. It decompresses and copies the

drivers, dynamic-link libraries (DLLs), and other files to the C:\ENCFILES

directory. No files are written to the syspath, so it does not matter which

directory is specified.

MORE INFORMATION

================

The manual setup files are located in the following directory

     <x>:\aamsstp\manual

where <x> is the CD-ROM drive letter.

MSETUP.TXT is a text file that provides the description of how to run

MANUAL.BAT.

KBCategory: kbmm kbsetup kberrmsg kbmm

KBSubcategory:

Additional reference words: 1995 multi media multimedia multi-media manual

install installation set up set-up error messages mess [windows dir] [dest]

stop halt


Explanation of Numbers in Device Settings in MPLAYER.INI

Article ID: Q105672

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Media Player for Windows

---------------------------------------------------------------------

SUMMARY

=======

This article discusses the Device settings in the MPLAYER.INI file

(the initialization file for Media Player for Windows).

MORE INFORMATION

================

The [Devices] section of your MPLAYER.INI file can include the

following entries:

   CDAudio=17, CD Audio

   Sequencer=22, MIDI Sequencer

   WaveAudio=22, Sound

   Mixer=0, Media Vision Multimedia Mixer

   AVIVideo=22, Video for Windows

   MMMovie=22, Microsoft Multimedia Movie Player

The numbers that follow each equals sign indicate whether the device

is simple or compound, and whether or not it is present.

   17 = simple device

   22 = compound device

    0 = device not present

Simple devices do not need additional elements (such as a filename)

for playback. Compound devices require a filename (such as the name

of a waveform [.WAV] file) for playback.

NOTE: Informal testing has found that you may need to set the CD Audio

line to 21 to be able to use Media Player to play CD tracks and

display CD track information.

KBCategory: kbother kbmm

KBSubcategory:

Additional reference words: multi media multimedia multi-media wave kbmm


Encarta: Color Graphics Print Black & White on PaintJet XL300

Article ID: Q107212

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Encarta, 1994 edition

---------------------------------------------------------------------

SYMPTOMS

========

You may encounter several printing problems when you print from

Encarta to the Hewlett Packard PaintJet XL300 printer. All colored

graphics and images print in black and white. Also, many extended

characters print incorrectly.

Microsoft has confirmed this to be a problem in Encarta, 1994 edition.

We are researching this problem and will post new information here in

the Microsoft Knowledge Base as it becomes available.

NOTE: This is a known problem with all Viewer/MediaView applications.

RESOLUTION

==========

As a workaround, you can copy color graphics from Encarta to other

Windows applications (such as Word or Works) and then print them from

there.

MORE INFORMATION

================

Other printing problems include the following:

 - Because color is missing from the color graphics, images from the

   Atlas print only with country names, borders, and mountains. Rivers

   and topographical information is missing.

 - Climate charts do not include graph bars when you print using the

   black and white option.

 - Jump links do not print in color.

Extended characters that print incorrectly on the PaintJet XL300

include the following:

 - Curly quotation marks print as checkerboard characters.

 - Subscript and superscript characters print as normal characters.

 - Small caps print as normal lower case text.

 - The degree character prints as a checkerboard character.

 - The em-dash prints as a checkerboard character.

 - The Egyptian hieroglyph of the letter "E" prints as an E with an

   umlaut on top.

 - The ellipse prints as a checkerboard character.

 - The graphic of an equal sign (in which the top line is an arrow

   pointing to the right and the bottom line is an arrow pointing to

   the left) prints as a plus sign.

 - The inverted omega character prints as a checkerboard character.

KBCategory: kbbuglist kbmm

KBSubcategory:

Additional reference words: 1994 multi media multimedia multi-media

hp pictures graphics images print b&w


Err Msg: Failed to Open CD-Audio Device Driver

Article ID: Q110181

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Multimedia Mozart, The Dissonant Quartet, version 1.0

 - Microsoft Multimedia Stravinsky, The Rite of Spring, version 1.0

 - Microsoft Multimedia Schubert, The Trout Quintet, version 1.0

---------------------------------------------------------------------

SUMMARY

=======

The following error message appears if the [MCI] CD Audio driver is

not installed in Windows or the installed driver is corrupt:

   Failed to open CD-Audio device driver. Please check that CD-Audio is

   installed. For more information, see Read Me.

MORE INFORMATION

================

To install or remove and reinstall the [MCI] CD-Audio driver, follow

these steps:

1. Open Control Panel (usually located in the Main group of Program

   Manager).

2. Choose the Drivers icon.

3. In the Installed Drivers list, check for an existing [MCI] CD Audio

   driver:

     a. If there isn't an [MCI] CD Audio driver, continue with step 11.

     b. If there is an [MCI] CD Audio driver installed, select it and

        click the Remove button, then continue with step 4.

4. Choose Yes when the following message appears:

      "Are you sure you want to remove the [MCI] CD Audio driver?"

5. Select Dont Restart Now.

6. Exit Windows.

7. Delete MCICDA.DRV from the Windows SYSTEM subdirectory.

8. Restart Windows.

9. Re-open Control Panel (usually located in the Main group of Program

   Manager).

10. Choose the Drivers icon.

11. Choose Add.

12. From the List Of Drivers list, select [MCI] CD Audio and choose OK or

    press ENTER.

13. Follow the resulting directions.

KBCategory: kbusage kberrmsg kbmm

KBSubcategory:

Additional reference words: 1.00 multi media multimedia multi-media

cd-audio cda


"Invalid File Format" Error When Launching MindMaze

Article ID: Q100093

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Encarta, 1993 edition

--------------------------------------------------------------------

SUMMARY

=======

An "Invalid File Format" error appears if an outdated or corrupted .VBX or

.DLL file used by MindMaze is encountered. This may occur if a Mindmaze

file is deleted or overwritten after installing Encarta.

MORE INFORMATION

================

MindMaze copies and uses these .VBX and .DLL files:

   VBRUN200.DLL

   ANIBUTON.VBX

   CMDIALOG.VBX

   MCI.VBX

   SBC.VBX

   THREED.VBX

When you run MindMaze, it searches for the files in this order:

1. Current directory

2. WINDOWS directory

3. WINDOWS\SYSTEM directory

4. Path directories

To resolve this error, locate and delete duplicate copies of these

files on the hard disk drive, and recopy the above files to the

WINDOWS\SYSTEM directory.

Note that a "minimum installation" of Encarta corrects this problem. A

minimum installation forces MindMaze to read the correct files from

the compact disc Viewer 2.0

KBCategory: kbusage kbprb kberrmsg kbmm

KBSubcategory:

Additional reference words: 1.00 game message multimedia multi media

multi-media start open begin mindmaze encarta cd launch


Encarta Err Msg: The Necessary Text Fonts Are Not Available

Article ID: Q101045

-----------------------------------------------------------

The information in this article applies to:

 - Microsoft Encarta, 1993 and 1994 editions

-----------------------------------------------------------

SUMMARY

=======

The following error message may occur when you start Encarta:

   Error on startup

   There is a problem starting Encarta:

   The necessary text fonts are not available.

If you have just set up Encarta, you must restart Windows. If you

still have a problem, run Encarta Setup again from the compact disc

(CD) or perform a manual setup of Encarta. For the manual setup steps,

query on the following words in the Microsoft Knowledge Base:

   Encarta and manual and installation and instructions.

NOTE: This error may also occur if the attributes for V5SP.FON and V6SP.FON

are set to read-only. The solution is to remove the read-only attributes,

recopy the *.FON files from the FONTS directory on the Encarta CD

to WINDOWS\SYSTEM and exit and restart Windows. For information about

changing attributes, see your Windows manual.

MORE INFORMATION

================

This error message appears if any of the fonts that Encarta installs

and uses are not present in the WINDOWS\SYSTEM directory.

These fonts include:

 - V1SP.FON

 - V2SP.FON

 - V3SP.FON

 - V4SP.FON

 - V5SP.FON

 - V6SP.FON

 - V7SP.FON

KBCategory: kbsetup kberrmsg kbmm

KBSubcategory:

Additional reference words: 1.00 multi media multimedia multi-media

starting running beginning problem 1993 Usage Viewer 2.0 MediaView


Encarta: Screen Corruption with Diamond Viper Using VGA Driver

Article ID: Q115064

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Encarta, 1994 edition

-------------------------------------------------------------------

SYMPTOMS

========

Using the VGA video driver that came with Microsoft Windows (VGA.DRV)

on a system with a Diamond Viper video card can cause screen corruption

in the Windows Shell and/or in Encarta.

RESOLUTION

==========

Use the most current Diamond Viper video driver with 256 or more colors.

For more information about Diamond Viper video cards and which Viper

drivers are most current, contact Diamond Computer Systems technical

support at (408) 736-2000.

MORE INFORMATION

================

Viper video cards are manufactured by Diamond Computer Systems, a

vendor independent of Microsoft; we make no warranty, implied or

otherwise, regarding this product's performance or reliability.

KBCategory: kbother kbmm

KBSubcategory:

Additional reference words: multi media multimedia multi-media resolution

16 standard fragmented choppy broken split mangled distorted blurred


Multimedia Stravinsky: Manual Installation Instructions

Article ID: Q120205

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Multimedia Stravinsky: The Rite of Spring, version 1.0

---------------------------------------------------------------------

SUMMARY

=======

This article describes how to manually set up Multimedia Stravinsky. The

instructions in this article assume that:

 - Your hard disk is drive C.

 - Microsoft Windows is installed in the WINDOWS directory.

 - Your CD-ROM drive is drive X.

MORE INFORMATION

================

Follow these steps to manually set up Multimedia Stravinsky:

 1. Create a directory called STRAV on drive C.

 2. Copy the following files from the STRAV directory on drive X (the

    CD-ROM drive) to the STRAV directory on drive C:

       GLOSSARY.IDX

       INDEX.DAT

       INDEX.MAP

       INDEX.NAM

       README.TXT

       STRAV.EXE

       STRAV.MAP

       STRAV.MGF

       STRAV.MPF

 3. Create a subdirectory called ILLUS256 under the STRAV directory on

    drive C.

 4. Copy the HD subdirectory and all its files from the STRAV\ILLUS256

    subdirectory on drive X to STRAV\ILLUS256 subdirectory on drive C.

 5. Copy all the files from the X:\STRAV\MSSTP\SHARED subdirectory into

    the C:\WINDOWS\SYSTEM subdirectory.

 6. Copy all the files from the X:\STRAV\MSSTP\SYSTEM subdirectory into

    the C:\WINDOWS\SYSTEM subdirectory.

 7. Use any text editor (such as Notepad) to open the SYSTEM.INI file and

    add the following sections or modify them as follows:

       [Drivers]

       WAVEMAPPER=MSACM.DRV

       [MSACM]

       INSTALL=MSADPCM.ACM

       [MCI]

       CDAUDIO=MCICDA.DRV

       WAVEAUDIO=MCIWAVE.DRV

    NOTE: Do not delete any information from these sections.

 8. Use any text editor (such as Notepad) to open the WIN.INI file and

    add the following section or modify it as follows:

       [MCI EXTENSIONS]

       wav=waveaudio

 9. Use any text editor (such as Notepad) to create a file called

    STRAV.INI in the WINDOWS directory. Add the following section to the

    file:

       [strav]

       CDPath=X:\STRAV

       HDPath=C:\STRAV

10. Create a new program group called Microsoft Multimedia. To do this,

    follow these steps:

    a. From the File menu in Program Manager, choose New.

    b. Select the Program Group option button and then choose OK.

    c. Enter "Microsoft Multimedia" (without quotation marks) in the

       Description box and then choose OK.

11. Follow these steps to add a new icon to the new program group:

    a. From the File menu in Program Manager, choose New and then

       choose OK.

    b. In the Description box, enter "Microsoft Stravinsky" (without

       quotation marks).

    c. In the Command Line box, enter "C:\STRAV\STRAV.EXE" (without

       quotation marks).

    d. In the Working Directory box, enter "C:\STRAV" (without quotation

       marks).

    e. Choose OK.

12. Quit and then restart Windows.

KBCategory: kbreadme kbsetup kbmm

KBSubcategory:

Additional reference words: 1.00 multi media multimedia multi-media setup


AppNote Available: Updating Fonts for Cinemania 1994

Article ID: Q112359

---------------------------------------------------------------------

The information in this article applies to:

- Microsoft Cinemania, 1994 edition

---------------------------------------------------------------------

SUMMARY

=======

Microsoft has produced an Application Note titled "Updating Fonts for

Cinemania 1994" (CD0986). This Application Note contains a Setup file to

install fonts that correct printing problems that may occur when you are

using Cirrus Logic or other video cards.

You can obtain this Application Note from the following sources:

 - CompuServe, GEnie, and Microsoft OnLine

 - Microsoft Download Service (MSDL)

 - The Internet (Microsoft anonymous ftp server)

 - Microsoft Product Support Services

For complete information, see the "To Obtain This Application Note"

section at the end of this article.

THE TEXT OF CD0986

==================

======================================================================

  Microsoft(R) Product Support Services Application Note (Text File)

             CD0986: UPDATING FONTS FOR CINEMANIA(R) 1994

======================================================================

                                                   Revision Date: 3/94

                                                       1 Disk Included

The following information applies to Microsoft Cinemania for

Windows(TM), version 1994.

-----------------------------------------------------------------------

| INFORMATION PROVIDED IN THIS DOCUMENT AND ANY SOFTWARE THAT MAY     |

| ACCOMPANY THIS DOCUMENT (collectively referred to as an Application |

| Note) IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER      |

| EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED      |

| WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR       |

| PURPOSE. The user assumes the entire risk as to the accuracy and    |

| the use of this Application Note. This Application Note may be      |

| copied and distributed subject to the following conditions:  1) All |

| text must be copied without modification and all pages must be      |

| included;  2) If software is included, all files on the disk(s)     |

| must be copied without modification (the MS-DOS(R)  utility         |

| diskcopy is appropriate for this purpose);  3) All components of    |

| this Application Note must be distributed together;  and  4) This   |

| Application Note may not be distributed for profit.                 |

|                                                                     |

| Copyright (C) 1994 Microsoft Corporation.  All Rights Reserved.     |

| Microsoft, Cinemania, and MS-DOS are registered trademarks and      |

| Windows is a trademark of Microsoft Corporation.                    |

|---------------------------------------------------------------------|

Introduction

------------

The CD0986 floppy disk enclosed with this Application Note contains

updated Microsoft Windows fonts for use with Microsoft Cinemania 1994.

It also contains a Setup file to install these fonts. These fonts are

intended to correct printing problems that may occur when you are

using Cirrus Logic or other video cards. These problems may include

general protection (GP) faults with DMCOLOR.DLL, printer drivers, or

video drivers.

Installing Updated Fonts for Cinemania 1994

-------------------------------------------

To install the updated Windows fonts, do the following:

1. Quit Windows and/or any other shell or operating environment

   programs, such as MS-DOS Shell. Quit any terminate-and-stay-

   resident (TSR) utilities.

2. Insert the enclosed CD0986 disk in your floppy disk drive.

3. Change to your floppy disk drive by typing either A: or B: at the

   MS-DOS command prompt and pressing ENTER (where either A or B is

   your floppy disk drive directory).

4. At the MS-DOS command prompt, type the following and press ENTER

      setup <x>:\<windir>

   where <x>:\<windir> is the drive and directory where Windows is

   installed. For example, if Windows is located on drive C in a

   directory named WINDOWS, type the following command and press ENTER

      setup c:\windows

   Setup copies the following files from the enclosed CD0986 disk to

   the Windows SYSTEM subdirectory:

      V1SP.FON

      V2SP.FON

      V3SP.FON

      V4SP.FON

      V7SP.FON

5. Restart Windows.

After you complete this procedure, Cinemania should be able to run and

print correctly with Cirrus Logic and other video cards.

If this Application Note has arrived in unsatisfactory condition, or

if you have questions about installing or using these fonts, please

call Microsoft Product Support Services for additional assistance. In

the United States, call (206) 635-7172 between 6:00 AM and 6:00 PM

Pacific time. Outside the United States, contact the Microsoft

subsidiary for your area. To locate your subsidiary, call Microsoft

International Customer Service at (206) 936-8661.

--------------------------------------------------------------------

TO OBTAIN THIS APPLICATION NOTE

===============================

 - On CompuServe, GEnie, and Microsoft OnLine, Application Notes

   are located in the Microsoft Software Library. You can find

   CD0986 in the Software Library by searching on the word CD0986,

   the Q number of this article, or S14611. CD0986.EXE is a compressed,

   self-extracting file. After you download CD0986.EXE, run it to

   extract the file(s) it contains.

 - Application Notes are available by modem from the Microsoft

   Download Service (MSDL), which you can reach by calling (206)

   936-6735. This service is available 24 hours a day, 7 days a week.

   The highest download speed available is 14,400 bits per second (bps).

   To obtain CD0986, download CD0986.EXE from the Multimedia file area.

   CD0986.EXE is a compressed, self-extracting file. After you download

   CD0986, run it to extract the file(s) it contains.

 - On the Internet, Application Notes are located on the Microsoft

   anonymous ftp server, which you can reach by typing "ftp

   ftp.microsoft.com" (without the quotation marks) at the ">" command

   prompt.

 - If you are unable to access the source(s) listed above, you can

   have this Application Note mailed or faxed to you by calling

   Microsoft Product Support Services Monday through Friday, 6:00 A.M.

   to 6:00 P.M. Pacific time at (206) 635-7172. If you are outside the

   United States, contact the Microsoft subsidiary for your area. To

   locate your subsidiary, call Microsoft International Customer

   Service at (206) 936-8661.

KBCategory: kbprint kbfile kbappnote kbmm

KBSubcategory:

Additional reference words: 1994multi media multimedia multi-media print

printing printer font fonts appnoteref


Sounds Interrupted or Stutter During Playback

Article ID: Q96222

------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Multimedia Titles

------------------------------------------------------------------

SUMMARY

=======

When you play long sound passages, there may be interruptions in the

sound. For example, the sound may stop and restart, but not seem to

lose content.

MORE INFORMATION

================

The interruptions or stutters you hear may be a result of one of the

following:

1. The CD-ROM drive is not Multimedia PC (MPC) compliant.

   This is usually the case with older CD-ROM drives. The MPC

   requirement is a sustained transfer rate of 150K per second without

   exceeding 40 percent of the CPU bandwidth. This problem occurs

   because the CPU must reload the buffer, but the transfer from the

   CD-ROM drive may be too slow. Thus, there will be gaps in the sound

   while it loads the buffer.

2. Software may be slowing the transfer of data from the CD-ROM drive

   to the CPU.

   If you experience this sound problem and your CD-ROM drive is MPC

   compatible, then there may be a terminate-and-stay-resident (TSR)

   or disk-caching program causing the problem. A lack of available

   memory could also cause the symptoms.

WORKAROUND

==========

1. Upgrade to an MPC-compatible CD-ROM drive.

2. If the CD-ROM drive is MPC compatible, remove all TSRs from the

   AUTOEXEC.BAT and CONFIG.SYS files.

3. Remove any TSRs on the LOAD= or RUN= lines in the WIN.INI file.

KBCategory: kbusage kbprb kbmm

KBSubcategory:

Additional reference words: 1.00 break up sound band width gap stutter

multimedia multi-media multi media skip jump repeat kbmm usage kbmm

sound mmtitles


Ancient Lands and Encarta: GPF When Playing AVI

Article ID: Q118391

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Ancient Lands for Windows, version 1.0

 - Microsoft Encarta for Windows, 1994 edition

 - Microsoft Windows Media Player, version 3.1

---------------------------------------------------------------------

SYMPTOMS

========

You may receive a General Protection (GP) fault when playing a video

(*.AVI) clip in the applications listed at the top of this article. This

can occur if the Diamond SpeedStar 64 control panel is installed. This

control panel conflicts with the [MCI] Microsoft Video for Windows (MCIAVI)

driver. As a result, the problem may occur in any multimedia application

that uses the MCIAVI driver.

Microsoft is researching this problem and will post new information

here in the Microsoft Knowledge Base as it becomes available.

RESOLUTION

==========

To resolve this problem, you must remove the Diamond SpeedStar 64

control panel from the Windows Control Panel group.

MORE INFORMATION

================

For more information on Diamond SpeedStar products, contact Diamond

Computer Systems at (408) 736-2000. This is the technical support

department for Diamond SpeedStar video cards.

The third-party products discussed here are manufactured by vendors

independent of Microsoft; we make no warranty, implied or otherwise,

regarding these products' performance or reliability.

KBCategory: kbusage kbprb kbmm

KBSubcategory:

Additional reference words: 1994 multi media multimedia multi-media

mmplayer compression speedstr.cpl gpf video animation film clip movie show

tv


More Information About Knowledge Base (KB) Help

Article ID: Q199990

The KB Help file is a snapshot of the Knowledge Base

written by Product Support Engineers to help

support Microsoft customers at the time this file was

created."

More recent KB articles can be found on Internet,

CompuServe, and GENIE. After you log on to one of these

services with your  account information, follow these steps

to find the KB:

 - On Internet, look in DESKAPPS\ACCESS\KB\README.TXT

 - On CompuServe, type "GO MSKB"

 - On GEnie, type "M 505"

OTHER SOURCES OF MICROSOFT SUPPORT INFORMATION

Microsoft offers Electronic Information Services as an

alternativeto person-to-person support. All U.S. and

Canadian Microsoft customers have access 24 hours a day, 7

days a week to a range of free or low-cost service options

including:

Microsoft FastTips

Toll-free, automated information about key Microsoft

products. Customers have access to technical articles

(including common questions and answers) via voice, fax, and

U.S. Mail. The four categories are:

FastTips for Desktop Applications          (800)-936-4100

FastTips for Personal Operating Systems    (800)-936-4200

FastTips for Development Products          (800)-936-4300

FastTips for Advanced Systems              (800)-936-4400

Microsoft Knowledge Base

This is the primary Microsoft product information source--a

database of more than 25,000 detailed articles containing

technical information, bug lists, fix lists, and more.

Access via CompuServe, the Internet, and GEnie.

Microsoft Download Service

Direct access to Microsoft Download Library (MSDL) by modem

through the Microsoft BBS service at (206) 936-6735. Connect

information: 1200, 2400, or 9600 baud, no parity, 8 data

bits, and 1 stop.

Microsoft Forums on CompuServe

Microsoft facilitates a variety of interactive dialog forums

for its worldwide community of customers. Access by typing:

GO MICROSOFT. CompuServe connect charges apply. To establish

an information service account, contact CompuServe directly

at (800) 848-8199.

Microsoft Information Network

TechNet

Part of the support professionals program, the TechNet CD

contains resource kits, customer solution profiles, case

studies, and tips and techniques for integration. For

TechNet subscriptions, call (800) 344-2121 ext. 035.

Microsoft Developers' Network (MSDN)

Level 1 CD is a Development Library of comprehensive

development information for Win16 and Win32 APIs. Level 2 CD

contains all software needed to develop Windows-based

applications. For Microsoft Developers Network

subscriptions, call (800) 759-5474.

The Internet

Access the Microsoft Software Library and the Microsoft

Knowledge Base by anonymous ftp. The Microsoft Internet FTP

archive host supports anonymous login. The name of the

server is FTP.MICROSOFT.COM; the IP address is

198.105.232.1.


Microsoft Knowledge Base Help File Survey

Article ID: Q199991

               Microsoft Knowledge Base Survey

To better meet your needs, please give us your feedback on the

Microsoft Knowledge Base (KB) Help file. We appreciate your input.

There are several Help files available; which files have you downloaded?

   ____  Access 2.x or Access 1.x                  ____  Word 6.0 articles

   ____  Excel 5.0 Most Useful articles            ____  Windows 3.1 articles

   ____  Visual Basic for Applications             ____  Windows Printing

   ____  Project 4.0 articles                      ____  Publisher

   ____  Windows for Workgroups articles           ____  Office

   ____  Windows for Workgroups 100 Most Useful articles

   ____  Multimedia Helpfile

How did you receive this KB Help file?

   ____ ftp.microsoft.com (Internet), softlib directory

   ____ CompuServe user forums or MSL

   ____ MSDL

   ____ FastTips

   ____ Mailed from PSS

   ____ From a local network or BBS, coworker, or friend

Did you find a resolution to your problem in the KB Help file?

   Yes / No

How do you prefer to receive your KB information?

   ____ A KB Help file with the most useful articles

   ____ A KB Help file with all articles (even if the file is several MB)

   ____ Several KB Help files, each with articles from a major category

   ____ Individual articles, such as those available in the KB on

        Internet and CompuServe

   ____ Other _______________________________________________________

Where do you normally get your technical information?

Please rank each source from 1-8:

   ____ KB Help file

   ____ KB on ftp.microsoft.com or CompuServe

   ____ MSDN or TechNet CDs

   ____ CompuServe Technical Support Forums

   ____ Calling Microsoft FastTips 800 number

   ____ Calling Microsoft Product Support (PSS)

   ____ Calling PSS and receiving technical items by fax/mail/both

   ____ Other _______________________________________________________

Do you have a modem?  Yes / No

May we follow up this survey with a phone call or E-mail if we

need additional information? Yes / No

Name _________________________________________________________

Address, E-mail name, or Internet address

______________________________________________________________

Phone _______________________________

Occupation ___________________________________________________

Type of business/industry ___________________________________________

Microsoft products you use __________________________________________

To submit this survey, please print the Help topic and fax your

responses to Microsoft KB Survey, (206) 704-4412.

NOTE: We are unable to respond to technical support questions at this

phone number.