[Image] Sierra Technical Support FAX: (206) 644-7697 PO Box 85006 BBS: (206) 644-0112 Bellevue, WA 98015-8506 EMail: support@sierra.com Phone: (206) 644-4343 FTP/Telnet: bbs.sierra.com 3-D Ultra Pinball Troubleshooting Guide revised 10/10/95 Sierra Technical Support provides this documentation as a reference to Sierra customers using Sierra software products. Sierra Technical Support makes reasonable efforts to ensure that the information contained in this documentation is accurate. However, Sierra makes no warranty, either express or implied, as to the accuracy, effectiveness, or completeness of the information contained in this documentation. Sierra On-Line, Inc. does not warranty or promise that the information herein will work with any or all computer systems. Sierra does not assume any liability, either incidental or consequential, for the use of the information herein, including any and all damage to or lost use of computer hardware or software products, loss of warranties, or lost data by the customer or any third party. No oral or written information or advice given by Sierra, its employees, distributors, dealer or agents shall change the restriction of liability or create any new warranties. In no case shall Sierra's liability exceed the purchase price of the Sierra software product. TABLE OF CONTENTS SECTION 1 - HARDWARE REQUIREMENTS SECTION 2 - INSTALLATION PROCEDURES SECTION 3 - COMMON INSTALLATION PROBLEMS SECTION 4 - COMMON GAME PROBLEMS SECTION 5 - TROUBLESHOOTING GENERAL PROTECTION FAULTS SECTION 6 - SOUND CARD CONFIGURATION AND SOUND ISSUES SECTION 7 - WINDOWS 95 BOOT DISK INSTRUCTIONS SECTION 8 - WINDOWS 3.1 BOOT DISK INSTRUCTIONS SECTION 9 - IF YOU STILL HAVE PROBLEMS SECTION 1 - HARDWARE REQUIREMENTS REQUIRED 486DX33 4 MB RAM (Windows 3.1), 3700k Free 8 MB RAM (Windows 95) 7168k Free Double Speed CD ROM drive 100k Hard drive Space Windows 3.1 or higher 640 by 480, 256 color display, 300 pixels/second RECOMMENDED FOR BEST PERFORMANCE 486DX2 or faster 8MB RAM SECTION 2 - INSTALLATION PROCEDURES Windows 95 Installation Insert the CD into your CD ROM drive. Wait about 10 seconds, and Ultra Pinball should prompt you with a message: "Ultra Pinball has not been installed yet. Would you like to install it now?" Select Yes. You can also install the program by clicking on Start, then Run..., then typing in D:\SETUP.EXE and clicking OK. (If your CD ROM drive is a letter other than D, substitute the appropriate drive letter.). Once you are in the Installation program, select Test Hardware to see if your computer and its present configuration will be sufficient to play the game. If your system passes the Hardware Test, click on the Main Menu button, then click on Install. Windows 3.1 Installation Insert the CD into your CD ROM drive. From the Program Manager menu bar, select File, then Run. In the Command Line Box, type in D:\SETUP.EXE and click on OK or press Enter. If your CD-ROM drive is a drive other than D, substitute the appropriate drive letter. SECTION 3 - COMMON INSTALLATION PROBLEMS Windows 95 Problem: Your computer fails the Sound Card test; you cannot hear the voice and fanfare in the Wave and MIDI tests. Solution: Your sound card may be incorrectly configured for DAC (Audio) or your sound card drivers may not be properly installed or configured for Windows 95. Make sure your speakers are turned on and run the Windows mixer program for your sound card so you can increase its volume levels for MIDI (music) and DAC (Audio). You should consult your sound card documentation or the manufacturer for information regarding the correct configuration of your sound card in Windows 95. Problem: Your computer fails the Display test because you are not running in 256 colors, or your video card does not meet the Pixels-per-second second Speed requirement for the game. Solution: First make sure you are running Windows in 256 colors. Even though your monitor and video card may be capable of displaying 256 colors, Windows may not be set up to use this resolution. Click on the Start button, select Settings, then Control Panel. Double-click the Display icon. You will see four tabs: Background, Screen Saver, Appearance, and Settings. Click on Settings. In the box under Color Palette, it should say 256 Color. If it does not, click on the down arrow next to the window to view a list of choices, and select the one that says 256 Color. You will also notice a slider bar under Desktop Area for adjusting resolution from 640 by 480 pixels (the lowest setting) upwards. If your video card failed the initial speed test, try adjusting the resolution to 640 by 480 pixels. This will decrease the screen resolution but may improve the speed of your video card. Problem: Your computer fails the Memory test; you get a message stating you do not have enough memory to run Ultra Pinball. Solution: 3-D Ultra Pinball requires a computer with a minimum of 8 MB (8192k) of RAM to run, of which 7168k must be free. To free up memory in Windows 95, close any and all Windows programs (including screen savers, wallpaper, virus detection programs, shell programs like Norton Desktop or Packard Bell Navigator, etc.) that may be running. On your Taskbar, right-click on the program tab for the program you wish to shut down, and select Close. Then run Pinball's Setup program again and try the memory test. If your system still fails the test, consult the boot disk instructions at the end of this document and create a Windows 95 boot disk for your system. Then boot up with the boot disk, disable any and all other Windows programs, and start the Setup/Install program again. These steps should give you enough memory to run the program. Windows 3.1 Problem: Your computer fails the Sound Card test; you cannot hear the voice and fanfare in the Wave and MIDI tests. Solution: Your sound card may be incorrectly configured for Windows 3.1, or your drivers may not be installed properly. Make sure your speakers are turned on and run the Windows mixer program for your sound card so you can increase its volume levels for MIDI (music) and DAC (Audio). Additionally, make sure you have these drivers listed in the Drivers section of your Control Panel: Timer, MCI Midi Sequencer, MCI Sound, MCI Midi Sequencer, and MCI CD Audio. In addition to these drivers you should have several drivers specific to your sound card. Check your sound card documentation for the exact names of these drivers. Problem: Your computer fails the Display test because you are not running in 256 colors, or your video card does not meet the Pixels-per-second second Speed requirement for the game. Solution: First make sure you are running Windows in 256 colors. Even though your monitor and video card may be capable of displaying 256 colors, Windows may not be set up to use this resolution. If you've never changed your video display settings in Windows 3.1 before, or if you are not familiar with the brand and type of video card installed in your system, then we recommend contacting your system manufacturer or your video card manufacturer for assistance with changing your Windows video display driver. The steps below are generic and may not necessarily apply to your particular video card. From the Program Manager double-click the Main program group icon, then select Windows Setup. You will see a dialog box with "Display" "Keyboard", "Mouse", and "Network". Click on Options, then select Change System Settings. You will see another dialog box, similar to the previous one. Click on the down arrow to the right of "Display" to view a list of video drivers available to you. Use the scroll bar to scroll up and down the list of drivers. Select a 256 color driver appropriate for your video card. If you are installing the driver from floppy disks or some other source, choose "Other Display", and you will be instructed to type a path to the driver, or to insert the disk with the drivers into your floppy drive. Again, if you have any problems changing your video driver and need more information, consult your Windows documentation, or contact the hardware or video card manufacturer. Additionally, if you do not seem to have the appropriate video drivers available to you, you will need to contact the hardware or video card manufacturer to obtain them. Problem: Your computer fails the Memory test; you get a message stating you do not have enough memory to run Ultra Pinball. Solution: Ultra Pinball requires a machine with a minimum of 4 MB (4096k) of RAM to run if you are using Windows 3.1, and of that 4 MB at least 3700k must be free. To free up memory in Windows, close any and all Windows programs (including screen savers, wallpaper, virus detection programs, shell programs like Norton Desktop or Packard Bell Navigator, etc.) that may be running. Press CTRL+ESC to bring up the task list. Highlight any and all programs other than Program Manager and click on the End Task button.. Then run the Setup program again and try the memory test. If your system still fails the test, consult the boot disk instructions at the end of this document and create a boot disk for your system. Start your computer using the boot disk, disable any and all other Windows programs, and start the Setup/Install program again. SECTION 4 -- COMMON GAME PROBLEMS Problem: Ball movement is jerky or choppy. Solution: This indicates that you need to free up more memory, or you may need to lower the resolution or color depth of the video display in which you are running Windows. Create a boot disk using the instructions in Section 7 or 8 to maximize available memory for Windows, and set your display to a 640 by 480, 256 color display. See the instructions in Section 3 - Common Installation Problems for assistance with changing the video display. Problem: You get a number of horizontal lines across the screen. Solution: This can be caused by running the game in High Color (32,000+ colors) or True Color (16.7 Million colors). The game works best on a system configured for 256 colors. Consult the steps for changing your video display given in Section 3 - Common Installation Problems. Problem: Game will not start and displays an error message indicating an improper WIN32S installation. Solution: First, delete the directory C:\WINDOWS\SYSTEM\WIN32S. Make sure you ONLY delete the WIN32S directory. Do not delete the other directories! Then, at the C:\WINDOWS\SYSTEM prompt, type REN W32SYS.DLL W32SYS.OLD to rename the WIN32S file. Reinstall the game. This should install WIN32S correctly on your system and prevent the error message from occurring when you restart the game. You should also make sure that the following line is in your SYSTEM.INI file: DEVICE=C:\WINDOWS\SYSTEM\WIN32S\W32S.386 SECTION 5 -- TROUBLESHOOTING GENERAL PROTECTION FAULTS A General Protection Fault (GPF) is a generic Windows error message than can occur in any Windows program. Insufficient memory, conflicts between two or more drivers or programs, or corrupted files can all contribute to GPFs. This section is broken into three sub-sections. The first are steps that apply to both Windows 3.1 and Windows 95. The next two sections give steps specific to Windows 3.1 and Windows 95, respectively. Windows 3.1 and Windows 95 1) Create a Windows 3.1 or Windows 95 boot disk. See Sections 7 or 8 for boot disk instructions. 2) Disable any and all other Windows programs (if any) that are running prior to starting the game. This includes all screen savers, wallpaper, etc. 3) Set your Video Display to 640 by 480, 256 colors. (Consult the steps given for changing display settings in Section 2 - Common Installation Problems.) Windows 3.1 Only 1) Run the DOS SCANDISK or CHKDSK /F command on the hard drive. Correct any hard drive errors (if any are found), then delete the game and re-install it. 2) Contact your video card manufacturer or computer dealer to obtain video driver updates. Outdated video drivers are a common cause of GPFs. You can also use the generic Microsoft Windows SVGA 256 color video. These drivers can be downloaded from CompuServe (GO SIERRA), America On-Line (KEYWORD SIERRA), or the Sierra BBS at 206-644-0112. Look for the file SVGA.ZIP or SVGA.EXE. 3) Check your Swap file (also called Virtual Memory) size. From Program Manager, Double-click on Main, then on Control Panel, then on the 386 Enhanced icon. Click on Virtual Memory, then on Change. We recommend setting up an 8 MB, permanent swap file. NOTE: A swap file cannot be established on a compressed drive! Restart Windows for the swap file changes to take effect. Windows 95 Only 1) Run SCANDISK on your hard drive by clicking Start, then Programs, Accessories, System Tools, Scandisk. Let Scandisk correct any errors, then delete the game and re-install it. 2) Disable Video Acceleration. Click on Start, then Settings, Control Panel. Double-click the System icon, choose Performance, then Graphics. You should see a slider bar labeled Hardware Acceleration. Lower the bar a notch (slide it to the left), then restart Windows when you are prompted and run the game again. Continue doing this until you cannot lower the bar any more or the problem is corrected. If this corrects the problem, you should contact your video card manufacturer to obtain updated video drivers. 3) Free up memory by lowering your CD ROM Supplemental Cache Size. From Control Panel, click on System, then Performance, File System. Click on the tab for CD ROM. Adjust the slider bar for Supplemental Cache Size from "Large" to "Small", then click on OK. SECTION 6 - SOUND CARD CONFIGURATION AND SOUND ISSUES Windows 3.1 In Windows 3.1, the SoundBlaster 16, Pro Audio Spectrum 16, and compatibles support "Extended FM" in Windows. SoundBlaster Pro, SoundBlaster 2.0 and compatibles, use "Base FM" in Windows. The Extended and Base FM settings are defined in the MIDI Mapper. If your MIDI Mapper is configured incorrectly, you may hear just music and no voice, or vice versa. The following MIDI Mapper instructions cover the most common types of sound card setups. If you are using a sound card that is not listed here, please consult your sound card documentation for the correct MIDI Mapper setup. SoundBlaster 16, ProAudio Spectrum 16 and compatibles: Click on Main, then Control Panel and then on MIDI Mapper. If you have an option called Extended FM or something similar, choose it. Close MIDI Mapper and run Mixed-Up Mother Goose. If you don't have this option, you will need to make a new MIDI Mapper setup. From the MIDI Mapper screen, click on New. Enter a name such as "Extended FM" and then hit OK. You will be at a screen with four columns and 16 rows. Click on the word None in the 3rd column and the 1st row. Now click on the small arrow that appears on the right of this box. Choose the FM choice or Synthesizer choice. Do this for ports 1 through 9. Then, make sure that the SRC Channel values match the Dest Channel values (i.e. if the SRC Channel is 10, the Dest Channel should be 10). If they are different, change the Dest Channel to match the SRC Channel by clicking in the Dest Channel box and changing its value. Click on OK and close out the MIDI Mapper. The music and voices should now play correctly in Mixed-Up Mother Goose. For further information on the correct MIDI Mapper configuration for your sound card, please contact your sound card manufacturer. SoundBlaster Pro and compatibles: Click on Main, then Control Panel and then on MIDI Mapper. If you have an option called Basic FM or something similar, choose it. Close MIDI Mapper and run Mixed-Up Mother Goose. If you don't have a Basic FM option you will need to make a new setup. From the MIDI Mapper screen, click on New. Enter a name such as "Basic FM" and then hit OK. You will be at a screen with four columns and 16 rows. Click on the word None in the 3rd column and the 13th row. Now click on the small arrow that appears on the right of this box. Choose the FM choice or Synthesizer choice. Do this for ports 13, 14 , 15, and 16. Click on OK and close out the MIDI Mapper. The music and voices should now play correctly in Mixed-Up Mother Goose. For further information on the correct MIDI Mapper configuration for your sound card, please contact your sound card manufacturer. Problem: Starting the game gives you a "Waveout Open" or "Waveout Prepare Header" error message. Solution: The Windows error message you are receiving indicates that your sound card is in use by another program. This is occasionally caused by another sound program taking control in Windows and not sharing the sound card properly. Programs like Icon Hear It, Wired for Sound or Packard Bell Navigator can cause this type of problem. Some screen savers like After Dark will also access the sound card directly instead of using Windows to produce sounds. You should disable all programs of this type before playing the game. Problem: Using a Pro Audio Spectrum 16, the speech and other digitized sounds are full of static. Solution: This is caused by using the DMA 3 (the 8-bit DMA) for the Pro Audio portion of the sound card. Change to DMA 5 or 7 (16-bit DMAs) and the static should go away. Problem: You hear no sound during the game Solution: Check to make sure your MIDI Mapper is set up correctly. The beginning paragraphs of this section give instructions for setting up the MIDI Mapper for different sound cards. You should also make sure that your sound card drivers in the Driver section of Control Panel are installed correctly. If any of the needed drivers are missing from your system, you may not hear sound. The following drivers are included with Windows 3.1 and should be present in the Drivers section of Control Panel: MIDI Mapper Timer [MCI] MIDI Sequencer [MCI] Sound If you are missing any of these drivers, they can be installed by choosing the Add button in the Drivers window and installing them off of your Microsoft Windows Installation disks. In addition to these standard Windows drivers, there should be two or three sound card-specific drivers. These drivers should have the name of your sound card in their title. If these are missing, you will need to reinstall the sound card drivers off of the sound card installation disks. To check and see if the drivers are installed correctly, open the Media Player in the Accessories group. Choose Device from the menu, and in the list that pops down, you should see at least a MIDI Sequencer and Sound listing. If they are not in the list, even after reinstalling the [MCI] drivers, your drivers are still not installed correctly and you should contact your sound card manufacturer for additional help. If you are still experiencing sound problems, you may need to update your sound drivers. If you do not have the current Windows drivers for your sound device, you may need to contact the manufacturer of your sound device or your local hardware supplier for an updated set of sound drivers. Check your Windows documentation or your sound device documentation for full instructions on updating your sound drivers. Windows 95 To make sure that your sound card is configured correctly in Windows 95, check the Audio and MIDI settings in the Multimedia section of Control Panel. The Audio setting defines what driver will be used to produce digitized sound (DAC). Speech and sound effects in a game are usually DAC sounds. The MIDI setting indicates what driver is being used for music playback. The following examples are for the SoundBlaster 16: AUDIO: SB16 Wave Out MIDI: MIDI for Internal OPL2/OPL3 FM Synthesis The names of the Audio and MIDI drivers will vary, depending on your sound card. However, they should be similar to these SoundBlaster 16 drivers. For complete information (including driver names and installation instructions) on Windows 95 drivers for your sound card, contact your sound card manufacturer. Problem: You hear no sound during the game Solution: This usually occurs when your sound card's Windows 95 drivers are not installed correctly. See the above paragraphs for information on checking your Windows 95 sound card drivers. SECTION 7 - WINDOWS 95 BOOT DISK INSTRUCTIONS STEP 1 FORMATTING THE DISK To make a boot disk, you must system format a high density diskette in the A: drive. This procedure will transfer the "system files" to the disk and allow the computer to boot up correctly. The disk must be in the A: drive; the computer will not boot from the B: drive. To format a disk in Windows 95, put the disk in the drive, open My Computer, then right click on the A: icon. From the pop-up menu, select Format. Under "Format type" select Full; under "Other options", choose Copy system files. Click on Start. After the disk is formatted, you must copy the MSDOS.SYS file from the hard drive to the floppy disk. To do this, leave the floppy disk in the drive, open Windows Explorer and find the MSDOS.SYS file in the root of the C: drive. Right click on the file, then select Send to from the pop-up menu. Send the file to the A: drive. NOTE: If you don't see the MSDOS.SYS file in Explorer, the file is hidden. To make the file visible, select View, Options, then Show all files. If you do not wish the hidden files to remain visible, you can hide them again after you've made the boot disk by choosing View, Options, Hide files of this type. STEP 2 LOCATING THE CD ROM DEVICE DRIVER The CD ROM drive requires a device driver loaded in the CONFIG.SYS file. This driver must be loaded correctly or you will be unable to access your CD ROM drive. To make sure that the device driver loads correctly on the boot disk, look at the CONFIG.SYS on the hard drive and copy the driver line from there. To display the CONFIG.SYS, click on the Start button, then choose Run. In the command line, type SYSEDIT. The SYSEDIT window will appear. Click on the CONFIG.SYS title bar to display the CONFIG.SYS file. Look for the line that loads the CD ROM device driver. The line should look something like this: DEVICE=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220 DEVICEHIGH=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220 DEVICEHIGH /L:14652 =C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220 The device driver in your CONFIG.SYS may differ slightly from those listed above. Carefully write down the line for use in your boot disk. If you have a SCSI CD ROM drive, there may be an additional driver in your CONFIG.SYS that must be loaded for the CD ROM device drivers to load correctly. Check your CD drive documentation for more information. NOTE: If you cannot find your CD ROM driver in the CONFIG.SYS file, you may need to look in the CONFIG.DOS file. To access this file, choose Start, Run, then type NOTEPAD C:\CONFIG.DOS. If you still cannot locate the driver, check your CD ROM drive documentation or contact the drive's manufacturer. STEP 3 LOCATING THE MSCDEX CD ROM EXTENSION (Optional - See Note below) NOTE: If your CD ROM drive has native 32-bit Windows 95 drivers, you will NOT need to load MSCDEX.EXE on your boot disk. If you are unable to access your CD ROM drive if MSCDEX is not loaded, contact your system manufacturer or CD ROM drive manufacturer for Windows 95 CD ROM drivers. In the meantime, you can use these instructions to load MSCDEX in the AUTOEXEC.BAT file on your boot disk. In addition to the CD ROM device driver in the CONFIG.SYS, your CD ROM drive requires MSCDEX, the Microsoft extension for CD ROM drives. If this extension is not loaded correctly in the AUTOEXEC.BAT, you will be unable to access your CD ROM drive. To make sure that MSCDEX loads correctly on the boot disk, use SYSEDIT to look at the AUTOEXEC.BAT on your C: drive and copy the MSCDEX line from there. It should look something like this: C:\DOS\MSCDEX /D:MSCD001 LH C:\DOS\MSCDEX /D:MSCD001 LOADHIGH /L:14429 C:\DOS\MSCDEX /D:MSCD001 The MSCDEX line in your AUTOEXEC.BAT may differ slightly from the ones above. Carefully write down the line for use in your boot disk. If you cannot find the MSCDEX line in the AUTOEXEC.BAT file, then most likely you do not need to load it to access your CD ROM drive in Windows 95. Skip this step and continue to Step 4. STEP 4 CREATING THE CONFIG.SYS FILE To create the CONFIG.SYS file on the boot disk, choose Start, Run, then type NOTEPAD A:\CONFIG.SYS in the command line field. This will start the Windows Notepad program. In the new Notepad screen, enter the following lines: DEVICE=C:\WINDOWS\HIMEM.SYS DOS=HIGH,UMB FILES=30 BUFFERS=20 Add the CD ROM device driver as you wrote it down in the "Locating the CD ROM Device Driver" section. The device driver should look something like this: DEVICEHIGH=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220 Save the file by clicking on File, Save. Close Notepad by clicking on File, Exit. STEP 5 CREATING THE AUTOEXEC.BAT FILE To create the AUTOEXEC.BAT file on the boot disk, choose Start, Run, then type NOTEPAD A:\AUTOEXEC.BAT in the command line field. This will start the Windows Notepad program. In the new Notepad screen, enter the following lines: @ECHO OFF C:\ SET COMSPEC=C:\COMMAND.COM PROMPT SIERRA BOOT DISK $_$P$G PATH=C:\;C:\WINDOWS\COMMAND;C:\SIERRA If your CD ROM drive requires the MSCDEX CD-ROM extension, add the line loading MSCDEX that you wrote down in Step 3 Save the file by clicking on File, Save. Close Notepad by clicking on File, Exit. STEP 6 REBOOT THE COMPUTER AND RUN THE GAME Leave the disk in the drive and restart the computer by clicking on Start, Shut Down., then Restart the computer. The computer will now re-boot with the boot disk. When Windows 95 restarts, start 3-D Ultra Pinball. Section 8 - windows 3.1 boot disk instructions IMPORTANT NOTE: Please read the entire instructions prior to starting at Step 1. STEP 1 FORMATTING THE DISK To make a boot disk, you must system format a high density diskette in the A: drive. This procedure will transfer the "system files" to the disk and allow the computer to boot up correctly. The disk must be in the A: drive; the computer will not boot from the B: drive. At a DOS prompt, type the FORMAT command as follows: FORMAT A: /S If you get a "Bad command or file name" error message, type: PATH=C:\DOS Then retype the FORMAT command above. If you receive the error again, the MS-DOS FORMAT command may not be on your system, or it may have been renamed. Programs such as PC Tools and Norton Disk Utilities sometimes rename the FORMAT command to prevent accidental loss of data. If you are using a program of this type, check your documentation to find out how to format a SYSTEM DISK, then proceed to Step 2. STEP 2 LOCATING THE CD ROM DEVICE DRIVER The CD ROM drive requires a device driver loaded in the CONFIG.SYS file. This driver must be loaded correctly or you will be unable to access your CD ROM drive. To make sure that the device driver loads correctly on the boot disk, look at the CONFIG.SYS on the hard drive and copy the driver line from there. To display the CONFIG.SYS, type the following at a DOS prompt: CD\ EDIT CONFIG.SYS The CONFIG.SYS file will display on the screen. Look for the line that loads the CD ROM device driver. The line should look something like this: DEVICE=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220 DEVICEHIGH=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220 DEVICEHIGH /L:14652 =C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220 The device driver in your CONFIG.SYS may differ slightly from those listed above. Carefully write down the line for use in your boot disk. To exit the CONFIG.SYS, press the , , then keys. If you have a SCSI CD ROM drive, there may be an additional driver in your CONFIG.SYS that must be loaded for the CD ROM device drivers to load correctly. Check your CD drive documentation for more information. NOTE: If you cannot locate the driver in your CONFIG.SYS file, check your CD-ROM drive documentation, or contact the drive's manufacturer. STEP 3 LOCATING THE MSCDEX CD ROM EXTENSION In addition to the CD ROM device driver in the CONFIG.SYS, your CD ROM drive requires MSCDEX, the Microsoft extension for CD ROM drives. If this extension is not loaded correctly in the AUTOEXEC.BAT, you will be unable to access your CD ROM drive. To display the AUTOEXEC.BAT, type the following at a DOS prompt: CD\ EDIT AUTOEXEC.BAT The AUTOEXEC.BAT file will display on the screen. Look for the line that loads MSCDEX. It should look something like this: C:\DOS\MSCDEX /D:MSCD001 LH C:\DOS\MSCDEX /D:MSCD001 LOADHIGH /L:14429 C:\DOS\MSCDEX /D:MSCD001 The MSCDEX line in your AUTOEXEC.BAT may differ slightly from the ones above. Carefully write down the line for use in your boot disk. To exit the AUTOEXEC.BAT, press the , , then keys. STEP 4 LOCATING THE SOUND CARD DRIVERS Many sound cards have drivers or initialization lines that must be loaded in the AUTOEXEC.BAT or CONFIG.SYS. Some sound cards that require these drivers or initialization routines are the SoundBlaster 16, MAD16 and the Aria 16. Section 10 contains the sound card lines for many common sound cards. Check to see if your sound card is on the list. If it is, you will need to add the appropriate lines to the AUTOEXEC.BAT and/or CONFIG.SYS on your boot disk. If your sound card is not listed, you should check your documentation for information on what needs to load in the AUTOEXEC.BAT and CONFIG.SYS. STEP 5 CREATING THE CONFIG.SYS FILE To create the CONFIG.SYS file on the boot disk, type the following at a DOS prompt: A: CD\ EDIT CONFIG.SYS This will display the blank (usually blue) screen of the DOS Editor. Enter the following lines: DEVICE=C:\WINDOWS\HIMEM.SYS DOS=HIGH,UMB FILES=30 BUFFERS=20 Now add the CD ROM device driver as you wrote it down in the "Locating the CD ROM Device Driver" section above. The device driver should look something like this: DEVICE=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220 If you need to load any sound card drivers, copy them from the "Sound Cards" section now. The following example lines are for the SoundBlaster 16: DEVICE=C:\SB16\DRV\CTSB16.SYS /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5 DEVICE=C:\SB16\DRV\CTMMSYS.SYS Save the file by pressing , , then . Exit the file by pressing , , then . STEP 6 CREATING THE AUTOEXEC.BAT FILE To create the AUTOEXEC.BAT file on the boot disk, type the following at a DOS prompt: A: CD\ EDIT AUTOEXEC.BAT This will display the blank (usually blue) screen of the DOS Editor. Enter the following lines: @ECHO OFF C:\ SET COMSPEC=C:\COMMAND.COM PROMPT SIERRA BOOT DISK $_$P$G PATH=C:\;C:\DOS;C:\SIERRA C:\DOS\SMARTDRV Now add the MSCDEX line as you write it down in the "Locating the MSCDEX CD ROM Extension" section. For example: C:\DOS\MSCDEX /D:MSCD001 If you need to run any sound card initialization programs or load any drivers, copy them from the "Sound Cards" section now. The following example lines are for the SoundBlaster 16: SET BLASTER=A220 I5 D1 H5 T6 SET SOUND=C:\SB16 SET MIDI=SYNTH:1 MAP:E C:\SB16\SB16SET /M:220 /VOC:220 /CD:220 /MIDI:220 /LINE:220 C:\SB16\DIAGNOSE /S Save the file by pressing , , then . Exit the file by pressing , , then . STEP 7 REBOOT THE SYSTEM AND START WINDOWS Reboot your system by depressing the button on your computer or by using the , , key sequence on your keyboard. When you are at a C:\ prompt, type WIN /3 to start Windows. STEP 8 CREATE A CLEAN WINDOWS ENVIRONMENT You should make sure that all screen savers, virus scans, and sound-related Windows programs (Icon Hear It, Wired for Sound, etc.) are disabled before starting your game. In addition, if you are using an alternate Windows desktop like Norton Desktop or PCTools, disable this and use standard Program Manager Also, make sure you have a swap file set up that is at least 8 MB permanent or 16 MB temporary. You can check your swap file settings in the 386Enhanced icon in the Control Panel. SECTION 9 IF YOU STILL HAVE PROBLEMS If you continue to experience problems, or if you have any questions concerning any of the above steps, Sierra Technical Support will be happy to assist you. You can reach Technical Support at (206) 644-4343 between 8:15 am and 4:45 pm, Monday through Friday. We can also be reached by fax at (206) 644-7697 or by mail at the following address: Sierra On-Line Technical Support PO Box 85006 Bellevue, WA 98015-8506 In Europe, please contact our office in England. The Customer Service number is (44) 1734-303171, between 9:00 am and 5:00 pm, Monday through Friday. The BBS number is (44) 1734-304227 and the fax number is (44) 1734-303201. Customer Service can also be reached at the following address: Sierra On-Line Limited 4 Brewery Court The Old Brewery Theale, Reading, Berkshire RG7 5AJ UNITED KINGDOM You can also contact our Technical Support Team on one of the following services: Sierra BBS (206) 644-0112 CompuServe GO SIERRA America Online KEYWORD SIERRA Internet support@sierra.com http://www.sierra.com If you decide to write or fax, please fill out the attached "Technical Support Request" form and return it to Sierra Technical Support. This will give us the information we need to help you as efficiently as possible. Thanks! Sierra Technical Support Request To help us help you, please fill out this information and return it to Sierra Technical Support. Name: Fax number: Phone number: Address: Game name, version number and UPC Code (from game box): What problem are you having? Be VERY specific. Is there an error message? What is it? Where does it occur? Does it happen the same way each time? Are you playing in Windows or DOS? Type of computer (386, 486, etc.) Brand of video card (Trident, Diamond, etc.) Amount of RAM (4 meg, 8 meg, etc.) DOS version (MS-DOS 6.0, PC-DOS 6.2, etc.) Windows version (3.1, WFWG, Win95, etc.) Brand of sound card and sound card settings (SoundBlaster Pro, Forte16, Mozart, etc. Please be VERY specific with the brand name. Sound card settings include DMA, IRQ and I/O values.) Any disk compression? What kind? (Doublespace, Stacker, etc.) Any third-part memory manager? What kind? (QEMM, 386MAX, etc.) Largest executable program size or bytes free after booting with the boot disk. (Type MEM to find out.) What have you tried so far? (Boot disk, no sound, etc.) Please attach copies of your CONFIG.SYS and AUTOEXEC.BAT from your hard drive and the boot disk. SOUND CARDS NOTE: The sound card drivers and initialization lines in this section are the default settings for these devices. You should check your AUTOEXEC.BAT and CONFIG.SYS on your hard drive to see if you are using any non-default settings. Sound Card AUTOEXEC.BAT CONFIG.SYS Notes Adlib NONE NONE This is a MIDI card only and will not play most sound effects. Aria 16 Common on IBMs SET ARIA=C:\ARIA SET BLASTER=A220 I5 D1 T5 C:\DOS\SOUNDCLT.COM* DEVICE=C:\ARIA\BIN\SOUNDCFG.SYS DEVICE=C:\ARIA\BIN\SNDSAVER.SYS *This line is not always present. ATI Stereo FXCD SET ATI_SND=C:\SFXCD NONE Audio Rock It 16 None. NONE Audio 16 by Aztech C:\GB2KAUDIO\UTILITY\GWBVOL SET BLASTER=* SET SOUND=* NONE *Check your AUTOEXEC.BAT on the hard drive for the SET BLASTER and SET SOUND parameters. Boca Sound Express SET BLASTER=A220 I5 D1 T5 DEVICE=C:\SE1440\CSACMOD1.EXE* Breve Technologies C:\BRV16F\DOSDRV\INIT16 C:\BRV16F\DOSDRV\MIXER NONE Crystal Clear Wave Table by Crystal Lake SET BLASTER=A220 I5 D1 T5 C:\CCLEAR\CSACMAX1.COM* C:\CCLEAR\CSACHMX1.COM** DEVICE=C:\CCLEAR\CSAMOD1.EXE -S*** *Enables Soundblaster compatibility. **Add /ON to enable Soundblaster compatibility, /OFF to disable it. ***Use -S for Soundblaster mode and -W for Windows Sound System mode. Diamond SET BLASTER=* SET SOUND16=C:\DIAMOND C:\DIAMOND\SNDINIT /B** NONE *Check your AUTOEXEC.BAT on the hard drive for the SET BLASTER parameters. **Use /C for Soundblaster mode and /B for Microsoft Sound System mode. Diamond LX SET SOUND=C:\SONIC SET BLASTER=A220 I5 D1 T5 C:\SONIC\MZTVOL.EXE C:\SONIC\MZTINIT WSS* C:\SONIC\MTZINIT.SYS *Use WSS for Windows Sound System mode and SB for Soundblaster mode. DSP16 SET BLASTER=* NONE *Check your AUTOEXEC.BAT on the hard drive for the SET BLASTER parameters. Ensoniq Soundscape Common on Gateways Driver version 1.10 Driver dated 11/31/94 SET BLASTER=A220 Ixx Dx SET SNDSCAPE=C:\SNDSCAPE C:\SNDSCAPE\SSINIT FM* C:\SNDSCAPE\VSB_EMM.COM** DEVICE=C:\DOS\EMM386.EXE*** *Use FM for FM synth, GM for General MIDI and MT32 for Roland MT32 emulation. **Can help with Soundblaster emulation. Requires the EMM386 line in the CONFIG.SYS ***Necessary for the VSB_EMM.COM line in the AUTOEXEC.BAT Ensoniq Soundscape Common on Gateways Driver version 1.20.02 Driver dated 12/19/94 SET BLASTER=A220 Ixx Dx SET SNDSCAPE=C:\SNDSCAPE C:\SNDSCAPE\SSINIT /I* C:\SNDSCAPE\VSB_EMM.COM** DEVICE=C:\DOS\EMM386.EXE*** */I enables FM synth and General MIDI emulation. Run MT32.EXE to enable Roland MT32 emulation. **Can help with Soundblaster emulation. Requires the EMM386 line in the CONFIG.SYS ***Necessary for the VSB_EMM.COM line in the AUTOEXEC.BAT ESS Audio Drive Common on Compaqs NONE DEVICE=C:\CPQDOS\VOLCTRL.EXE* DEVICE=C:\PCAUDIO\VOLCTRL.EXE** *Loads the DOS mixer. turn up the volume, turns it down. **Necessary to load Windows mixer. Forte 16 Common on Packard Bells SET BLASTER=* SET GALAXY=* SET SOUND=C:\FORTE16 C:\FORTE16\UTILITY\EMUTSR NONE *Check the AUTOEXEC.BAT on your hard drive for these settings. **Enables the Soundblaster emulation. Fusion 16 SET BLASTER=* DEVICE=C:\SPECTRUM\MVSOUND.SYS D: Q:** *Check the AUTOEXEC.BAT on your hard drive for these settings. **D: is the DMA channel and Q: is the IRQ setting Galant SET BLASTER=A220 I5 D1 NONE Galaxy See Multi-Media Pro 16 See Multi-Media Pro 16 Gateway 2000 Audio Drive C:\G2KAUDIO\UTILITY\GWBVOL SET BLASTER=A220 I5 D1 T5 SET SOUND=C:\G2KAUDIO NONE This sound card will autoconfigure itself to Soundblaster or Microsoft Sound System mode. Golden Sound by Topek C:\GS16\GS-ENV PC:\GS16ES NONE Gravis Ultrasound or Gravis ACE SET ULTRASND=* SET ULTRADIR=* C:\ULTRASND\ULTRINIT SBOS.BAT** SET BLASTER=A220 I5 D1 NONE *Check the AUTOEXEC.BAT on your hard drive for complete SET lines for the GUS. **The SBOS.BAT line must be loaded to enable the card's Soundblaster emulation. This line is not needed for the ACE. IBM PS/1 SET BLASTER=A220 I5 D1 NONE ISP 16 SET BLASTER=A220 I5 D1 SET ISP16=C:\ISP16 C:\ISP16\ISPINIT /B/M* NONE *Use /B switch for SB mode *Use /M switch for Microsoft Sound System mode Jazz 16 SET BLASTER=A220 I5 D1 DEVICE=C:\JAZZ\JAZZ.SYS D:* Q:* *D: DMA CHANNEL. *Q: IRQ SETTING. Specific values and directories may change Mad 16 SET MAD16=C:\MAD16 SET BLASTER=A220 I5 D1 C:\MAD16\M16INIT /B /M* NONE *Use /B switch for Soundblaster mode. Use /M switch for Microsoft Sound System Mode Magic S20 Common on Acers SET BLASTER=A220 I5 D1 SET SOUND16=C:\MAGICS20 C:\MAGICS20\SNDINIT /B /M* NONE *Use /B switch for Soundblaster mode. Use /M switch for Microsoft Sound System Mode Magitek Green 16 SET BLASTER=A220 I5 D1 NONE Media Concept SET MC=C:\MC NONE Media Vision Deluxe SET BLASTER=A220 I5 D1 C:\MEDVSN\VBEAI.COM DEVICE=C:\MEDVSN\PROS.SYS Media Vision Premium 3D SCSI2 SET BLASTER=A220 I5 D1 DEVICE=C:\MEDVSN\PA3D.SYS DEVICE=MINI406A.SYS MMCD16W SET BLASTER=* SET SOUND=C:\MMCD16W SET GALAXY=* NONE *Check the AUTOEXEC.BAT for the SET BLASTER and SET GALAXY parameters Monte Carlo by Turtle Beach SET BLASTER=A220 I5 D1 C:\MCARLO\MCHKMIX DEVICE=C:\MCARLO\MCMODE -S -W* *Use -S switch for SB mode *Use -W switch for Microsoft Sound System Mode Mozart Sound Card Common on Canons SET BLASTER=A220 I5 D1 SET SOUND=C:\MOZART C:\MOZART\MTZVOL.EXE DEVICE=C:\MOZART\MZTINIT.SYS WSS /530* *WSS /530 Puts the card into WSS mode port 530 Multi-Media Pro 16 SET BLASTER=A220 I5 D1 SET GALAXY=* SET SOUND=C:\MMP16P NONE *Check the AUTOEXEC.BAT on your hard drive for the full SET GALAXY line. MW Wave Common on IBM Thinkpads SET BLASTER= SET MWPATH=C:\MWD\MANAGER; C:\MWD\MWGAMES* SET MWROOT=C:\MWD MWGAMES=ON** NONE *This is all one line. **ON turns on Soundblaster emulation and OFF turns it off. Orchid Gamewave SET BLASTER=* SET SOUND=* C:\GW32\GW32.EXE NONE *Check the AUTOEXEC.BAT on your hard drive for the complete SET SOUND and SET BLASTER lines. Orchid Soundwave SET BLASTER=* SET SOUND=* C:\SW32\SW32.EXE NONE *Check the AUTOEXEC.BAT on your hard drive for the complete SET SOUND and SET BLASTER lines. Phillips NONE NONE Pro Audio Spectrum 16 SET BLASTER=A220 I5 D1 DEVICE=C:\SPECTRUM\MVSOUND.SYS D:*Q:* D: DMA CHANNEL. Q: IRQ SETTING. may be PROAUDIO on older drivers. Pro Sonic SET BLASTER=A220 I5 D1 DEVICE=C:\PROSONIC\PROSYS.SYS SC400 SET SOUND=C:\SC400 SET BLASTER=A220 I5 D1 C:\SC400\UTILITY\SNDINIT /B NONE SGBAS16 SET BLASTER=* SET SOUND=C:\SGBAS16 SET GALAXY=* DEVICE=C:\SGBAS16\DRIVERS\EEPRO.SYS *Check the AUTOEXEC.BAT on your hard drive for the complete SET GALAXY and SET BLASTER lines. Soundblaster AWE 32 SET BLASTER=A220 I5 D1 SET SOUND=C:\SB16 C:\SB16\SB16SET /P/Q C:\SB16\DIAGNOSE /S* C:\SB16\AWEUTIL /S DEVICE=C:\SB16\DRV\CTSB16.SYS /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5 DEVICE=C:\SB16\DRV\CTMMSYS.SYS** *May be SBCONFIG on older cards. **This line is only required to enable the sound card's CD-ROM interface. Soundblaster Pro SET BLASTER=A220 I5 D1 SET SOUND=C:\SBPRO* C:\SBPRO\SBP_SET* NONE *On newer cards the drivers and such may look like the SB16 except loading out of a different directory. Soundblaster 16 SET BLASTER=A220 I5 D1 H5 T6 SET SOUND=C:\SB16 SET MIDI=SYNTH:1 MAP:E C:\SB16\SB16SET* C:\SB16\DIAGNOSE /S** DEVICE=C:\SB16\DRV\CTSB16.SYS /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5 DEVICE=C:\SB16\DRV\CTMMSYS.SYS*** *Check the AUTOEXEC.BAT on your hard drive for the complete SET SOUND and SET BLASTER lines. Sound Expression by Boca SET BLASTER= C:\CE1440\CSACMAX1.COM* C:\CE1440\CSACHMX1.COM** DEVICE=C:\SE1440\CSACMOD1.EXE -S -W*** *Enables Soundblaster compatibility. **/ON turns on Soundblaster compatibility, /OFF turns it off. ***-S for Soundblaster mode and -W for Windows Sound System mode. Sound EZ See Mad 16 See Mad 16 Sound FX Plus SET BLASTER=A220 I5 D1 SOUND=C:\MMSUP NONE Soundman by Logitech SET BLASTER=A220 I5 D1 DEVICE=C:\SOUNDMAN\MVSOUND.SYS Sound 16A Common on Packard Bells 1 OF 2** SET BLASTER=A220 I5 D1 SET GALAXY=* C:\SOUND16A\UTILITY\ SETMODE /MSS** SET SOUND16=C:\SOUND16A NONE *Check the AUTOEXEC.BAT on your hard drive for the complete SET GALAXY line. **Use /SB switch for SB mode. Use /MSS switch for Microsoft Sound System Mode Sound 16A Common on Packard Bells 2 OF 2** SET BLASTER=A220 I5 D1 SET GALAXY=* C:\AUDIO\SNDINIT.EXE /B** SET SOUND16=C:\AUDIO NONE *Check the AUTOEXEC.BAT on your hard drive for the complete SET GALAXY line. **Use /B switch for SB mode **Use /M switch for Microsoft Sound System Mode Sound 144 Common on Packard Bell SET BLASTER=A220 I5 D1 SET GALAXY=* SET SOUND=SOUND144 C:\SOUND144\UTILITY\SETMODE /SBP** NONE *Check the AUTOEXEC.BAT on your hard drive for the complete SET GALAXY line. **Use /SBP for Soundblaster mode and /MSS for Microsoft Sound System mode. Strauss NONE NONE Tropez by Turtle Beach SET BLASTER=A220 I5 D1 C:\TROPEZ\DOSAPPS\SETUPSND* C:\TROPEZ\DOSAPPS\TZMODE -S* DEVICE=C:\TROPEZ\DOSAPPS\TZMODE** *Windows will disable these lines, so they will need to be run again if Windows is started and shut down. Use -S for Soundblaster mode and -W for Windows Sound System mode on the TZMODE line. **This line is necessary if the sound card is also acting as the CD-ROM controller. Vibra 16 SET BLASTER=A220 I5 D1 H5 T6 SET SOUND=C:\VIBRA16 SET MIDI=* C:\VIBRA16\DIAGNOSE /S** C:\VIBRA16\MIXERSET /P/Q DEVICE=C:\VIBRA16\DRV\VIBRA16.SYS DEVICE=C:\VIBRA16\DRV\CTMMSYS.SYS *Check the AUTOEXEC.BAT on your hard drive for the complete SET MIDI line. **Older cards may use SBCONFIG instead of DIAGNOSE. Voyetra Sound SET BLASTER=A220 I5 D1 SET ISP16=ISP16* C:\ISP16\ISPINIT /B NONE *May be SET ISP16=VOYETRA Waverider by Aztech SET BLASTER= SET SOUND=C:\WAVRIDER SET GALAXY= C:\WAVRIDER\DRIVERS\ WAVERIDE.EXE C:\WAVRIDER\SETMODE /SBP* NONE *Use /SBP for Soundblaster mode and /MSS for Microsoft Sound System mode.