The purpose of this document is to inform Zittware customers how and where to receive answers to questions they may have concerning Zittware products. It also shows users how to reach the author by numerous OnLine service providers, such as America OnLine, Internet, CompuServe, etc. There are currently two methods available for support of this and other Zittware products. These methods are Electronic Mail (E-mail) and normal Mail. Please feel free to use these method, you will get a reply. Please feel free to use these methods for comments and suggestions. The best and most efficient means of support is by E-mail. The address for normal mail support is: Zittware Support 7599 Chevy Chase Dr. #106 Austin, TX 78752 In order to receive support via mail, you must include a self-addressed, stamped envelope with your support request. There is also a home page available to give you the latest information on Zittware products. Zittware can be reached at http://www2.msstate.edu/~jdz1 This page will only be available for a limited time, if you think it's worth continuing, please leave e-mail to jdz1@Ra.MsState.edu. Bitnova is a major support site for all Zittware products. You can reach Bitnova by the following means: Bitnova BBS: (510) 581-0600 Telnet Bitnova: bitnova.com Bitnova WWW: http://www.bitnova.com Once online with Bitnova, you can get to the Zittware support areas by going to the Author Direct Support area or simply typing /GO ZITTWARE Bitnova also provides online registration of all Zittware products. E-mail support is the best method to obtain information concerning any Zittware product. At the moment of distribution, Zittware has numerous E-mail addresses. Please use the following addresses in the order shown to obtain a speedy response. Start with the first address, if a response is not received in 72 to 98 hr's (3 to 4 days), try the next address on the list. These E-mail addresses below are given in Internet-style addresses. To convert these addresses to your OnLine service see the instructions at the end of this document. The addresses for E-mail support are given in the order of most frequent use: jdz1@Ra.MsState.Edu PCCJohnZ@aol.com Zitt@aol.com bo262@freenet-in-a.cwru.edu The instructions below are given to aid the user in obtaining support from Zittware. If you do not see your OnLine Service, check with your operator to see if internet e-mail is available. ------------------------------- CompuServe --------------------------------- To send mail to Internet addresses, enter at the Send prompt >INTERNET: followed by the Internet address. For example: Send to (name or user ID):>INTERNET:jdz1@Ra.MsState.Edu -------------------------------- MCI Mail ---------------------------------- To send mail to Internet addresses, address the message by entering, at the To: prompt, the recipient's name followed by (EMS) in parenthesis. To: Zittware (EMS) MCI Mail will prompt you with EMS: At this prompt type INTERNET. EMS: INTERNET Next you'll get an MBX: prompt. Type the recipient's Internet address here. MBX: jdz1@Ra.MsState.Edu -------------------------------- AT&T Mail -------------------------------- To send mail to Internet addresses, address the message by entering, at the To: prompt To:internet!system.domain!username Instead of "system.domain" enter the information proceeding the @ in the Internet address, and instead of "username" enter the user's name the way it appears in the Internet address. The Internet address jdz1@Ra.MsState.edu would be entered as To:internet!Ra.MsState.edu!jdz1 ---------------------------------- GEnie ---------------------------------- To reach the Internet menu on GEnie, type INTERNET or MOVE 207 at any prompt. Choose option #3 from the menu. Enter the recipient's Internet address at the TO: prompt. Add to the end of the Internet address @inet#. The jdz1@Ra.MsState.Edu address would look something like this: To: jdz1@Ra.MsState.Edu@inet# To reach the GEMail menu, type MAIL at any prompt. Choose option #6 off the menu and enter the recipient's Internet address at the TO: prompt. Don't forget to append it with @inet#. ------------------------------ America Online ----------------------------- To send mail to Zittware, it is better (and much faster) to send E-mail to the AOL addresses, which are the @aol.com addresses. To send to the Zitt@aol.com address, simply click on the Compose Mail Icon or selected it from the Mail menu at the top of your screen. In the To: box of Compose mail, place the AOL user name. For example: To: Zitt ---------------------------- Microsoft Network --------------------------- To send mail to Zittware from the Microsoft Network, you will need to mail out to an Internet address. Simply put the jdz1@ra.msstate.edu address in the To: line of the mail form. -------------------------------- WWIVnet ---------------------------------- To send mail to Zittware from WWIVnet, you must send mail though a gateway provided by WWIV. Since this method goes though the gateway(s), it will take a long time. (I have seen delays up to a month.) This means the the 72 hour rule is not applicable. To send to Internet, you would replace the @ symbol in the Internet address with a pound sign (#) and append a @ symbol and the gateway number. The gateway number for wwiv.fred.com is 502. For example, the jdz1@Ra.Msstate.Edu address would be: jdz1#Ra.MsState.Edu@502 NOTE: If any of these instruction are in error, please let me know so I can update the documents.