A PROTOCOL refers to the type of modem you would like to engage in making your download. Zmodem is best if you have it. You will have to use the same modem (Xmodem, 1K-Xmodem, Ymodem, or Zmodem) on your end for making your download as you tell me here what to use to send it to you so that we can communicate correctly. :-) When you see the program indicate that it is SENDING your file, you should then start your download. You should hear a bell on your end to remind you to start your download.