Site Licensing *SAM* Software -------------------------------------- Policy Effective Date: July 1st, 1993 Attractively priced site licensing is available for commercial users of *SAM*. Pricing for "typical" site licensing is forthcoming in this document. If you have needs which are not met by the standard license terms as outlined below, please call or write for a quote which addresses any unique support or custom product requirements. Special corporate customization is available on a PUR contract basis. Upgrade Policies ---------------- There are no upgrade charges presently associated with *SAM* I do not have any plans at present to institute such charges with future revisions. I do reserve the right to change this policy however, if in my sole opinion the nature and magnitude of *SAM* changes to such a degree as to constitute a substantially new product. For users unable to obtain access to current versions of *SAM* via the electronic bulletin boards (my normal means of distribution), I currently charge a nominal fee of Five Dollars for supplying upgrades or current releases on diskette. On original registrations, the shipping and handling fee for the most current release on diskette is only One Dollar. I plan to continue this practice for the foreseeable future. This upgrade disk fee is subject to change without notice, however, to accommodate postage, printing, and other price increases. TECHNICAL SUPPORT ----------------- Registered Users: Full technical support is available to registered users of *SAM*. I have found that the most effective product support can be delivered through the electronic services listed below. Technical Support: ---------------------------------------- E-mail Gary Raymond @ CompuServe User ID# 70613,3165 This Board BBS (504) 887-0051 EXECPC BBS (404) 789-4210 If this option is not open to you, I also offer full product support through the US mail, or, if the problem absolutely cannot wait, my voice telephone (no collect calls please). I will do my best to resolve any software bugs in a timely manner and I am always open to suggestions of new features or changes which are appropriate to the nature of the product. NonRegistered Users: I will attempt to respond to software trouble reports made by non-registered users if the problems concern the general functionality of the program. Such users should not, however, expect product support beyond initial aid in determining whether the program is suitable for their needs. IF YOU HAVE A PROBLEM: I ask that, before calling or writing, you take the following steps: 1) Read the documentation. We all sometimes approach a piece of software with preconceived ideas about how it should work which may not correspond to how it actually does work. (Of course, I'm interested in your input if you have this sort of experience.) 2) See if you can duplicate the problem with the original, unmodified version of *SAM*. (You do still have an original, unmodified backup version, don't you?) 3) If you're still having problems, please make a note of 1) your PC hardware (processor, memory on board, drives etc) the operating system software and version number. 2) the sequence of actions which lead to the error. If I can't reproduce the problem, it will be very difficult to correct, so your help is vital in isolating the problem. If you follow these steps, it will help me to solve your problem in a more efficient and timely manner. --------------------- General Site Licenses --------------------- Site Licenses are available for *SAM*. The rates below are for a "basic" site license. This includes a single corporate registration code for the specified number of copies and technical support to one authorized corporate individual. $10.00 1 regular registration with disk and file docs. -------------------------------------------------------------------- $9.00 2-5 registrations as outlined above. $8.00 6-9 "" $7.00 10-19 "" $6.00 20-29 "" $5.00 30-99 "" $4.00 100 up "" -------------------------------------------------------------------- Unlimited $1,200 "" The above schedule means that the first copy is $10, the 2nd through 5th copies are $9.00, and so forth. (The exception is the Unlimited License, which represents the Total license cost for any number of same company and or corporate site installations.) This Unlimited License shall include customers who deal direct with the licensed corporation as long as they are so involved. The Unlimited License shall not be deemed to convey any authority or licensing to resell, wholesale or retail *SAM* Software to other companies, corporations or individuals. Name ____________________________________ Address ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ Phone (_____)_____-______ Where did you get *SAM* from __________________________ BBS / Service Name ______________________ Number (_____)_____-______ Product _________________________________ Qty _____________ $ _______ Shipping (postage/ups) and handling incl $ _______ Total $ _______ (the basic registration fee includes product support, a diskette with the latest release and all associated files and file documentation). To register, please return this form with your registration check or money order. Or, for additional information, contact: Gary Raymond P.O.B. 8184 New Orleans, La. 70182 Ph: (504) 288-6550 CompuServe: 70613,3165 EOF()