SB QST @ ARL $ARLB074
ARLB074 A new FCC service
 
ZCZC AG39
QST de W1AW  
ARRL Bulletin 74  ARLB074
From ARRL Headquarters
Newington CT  September 22, 1994
To all radio amateurs 
 
SB QST ARL ARLB074
ARLB074 A new FCC service
 
A new FCC service
 
The FCC has instituted a toll-free phone line at its Gettysburg,
Pennsylvania licensing division for customer service inquiries.
Amateurs may call 800-322-1117 weekdays between 8 AM and 4:30 PM
Eastern Time to access an automated information system with recorded
messages on interference complaints, form requests, records, and
Amateur Radio call sign assignments.
 
Other messages regard fee information and processing times.  A
TouchTone telephone is required.
 
The FCC said the new service was part of its response to a
presidential order that the federal government be ''customer driven.''
The FCC said it used a series of focus groups with external
customers to identify the desire for an 800 number at its licensing
division.
 
''Within the next 18 months,'' the FCC said, ''customer service
standards will be developed for other areas of Commission operations
to ensure that FCC customers receive the highest quality of service
possible.  As these new standards become available, the FCC will
inform its customers.''
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