This form is to be used to provide feedback regarding the "Personal             
                                                                                
Systems Software Products Support Center User's Guide."                         
                                                                                
We would like to make this document as informative as possible, and             
                                                                                
appreciate your taking the time to answer the following questions:              
                                                                                
                                                                                
1.  Did this document tell you everything you needed to know prior to           
                                                                                
    calling the support center?    ____ Y      ____ N                           
                                                                                
    If "no", what specifically was missing from the document?                   
                                                                                
          ______________________________________________________________        
                                                                                
          ______________________________________________________________        
                                                                                
                                                                                
2.  What did you like most about the document?  ________________________        
                                                                                
          ______________________________________________________________        
                                                                                
          ______________________________________________________________        
                                                                                
                                                                                
2.  What did you like least about the document?  _______________________        
                                                                                
          ______________________________________________________________        
                                                                                
          ______________________________________________________________        
                                                                                
                                                                                
3.  Would you like to see more of these documents in the future?                
                                                                                
         ____  Y      ____  N                                                   
                                                                                
         If "yes", what types of documents?  ___________________________        
                                                                                
         _______________________________________________________________        
                                                                                
         _______________________________________________________________        
                                                                                
                                                                                
Thank you for taking the time to fill out this feedback form.  Please           
FAX or mail it to:                                                              
                                                                                
          Linda Ianniello                                                       
          Internal ZIP 1424                                                     
          IBM Corporation                                                       
          1000 NW 51st Street                                                   
          Boca Raton, FL  33431                                                 
                                                                                
          FAX:  407-982-5003