DELRINA

        895 Don Mills Road                6830 Via Del Oro
         500-2 Park Centre                    Suite 240
         Toronto, Ontario               San Jose, California
          Canada M3C 1W3                  U.S.A. 95119-1353

                       Product Support Numbers
           BBS:(416)441-2752      WinFax PRO 3.0 Only:(416)441-0921
      Fax Back:(416)443-1614       All Other Products:(416)441-1026
                          Fax:(416)441-0774

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                   T E C H N I C A L    N O T E S
                      Product: WinFax PRO 3.0
                         Document No.: 2087
                   Document Date: September 2, 1993
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Subject: "Fax Communication Error 8:"

Situation:
==========
When attempting to send a fax, the message "Fax Communication Error: 8"
appears and the event fails. This problem may occur regularly or 
intermittently, and the same message may appear as the event status in 
the WinFax send log.

Solution:
=========
Review the following list of potential causes and solutions to resolve 
the problem.

a)  If a dial prefix is required for your location or type of phone 
    system, ensure that you are using the correct prefix. Click the 
    Options button in the Send Fax dialog. Check that Use Dial Prefix is 
    enabled and the correct prefix is specified.

b)  Most fax/modems have an incoming jack for the fax line, and an 
    outgoing jack for a telephone or headset that is used in a shared 
    fax/voice setup. If your fax line is not plugged into the incoming 
    jack on the fax/modem, the communication error will occur. If the 
    jacks are not labeled, refer to your fax/modem manual or contact the 
    manufacturer.

c)  Ensure that the fax line is securely connected to the incoming fax/modem 
    jack, and to the wall jack where the line originates.

d)  Certain inexpensive cables are not reliable for connecting external 
    fax/modems to the computer's serial port. Use cables labeled "RTS/CTS", 
    "25 conductor" or "high quality" with external fax/modems.

e)  If your fax/modem has an AT&T chipset, add the following intitialization 
    string to the WinFax Fax/Modem Setup dialog:

        AT&F&C1&D2\\J0\Q1W0S7=90\

    Check the documentation for your fax/modem to determine the chipset 
    manufacturer.

If the problem persists after trying the solutions listed above, perform the 
following:

1.  Start up the fax software program that came bundled with your fax/modem.

    You will have to install the program if it is not already set up on your 
    computer.

2.  Send a basic fax using the program (refer to the user documentation for 
    details).

    - If the event fails due to a communication error, a hardware compatibility 
      problem exists with your fax/modem. Consult the fax/modem documentation 
      or manufacturer for assistance.

    - If the event is successful, the problem exists between the fax/modem and 
      WinFax. Contact Delrina Technical Support for assistance.

Note:  The test fax may be unsuccessful initially for various reasons, such as 
       line noise or a busy signal. In these cases, the event remains pending
       and will be retried automatically by most fax programs. If the event 
       fails due to a communication error it does not remain pending and will 
       not be retried automatically.