************************* CALLING THROUGH CYBERLINK ************************* ********************** SUMMARY OF ADVANTAGES: ********************** 1. Extremely low rates valid 24 HOURS a day. 2. Fiber optic connections, hence HIGH QUALITY. 3. Billing in 6-SECOND INCREMENTS (not 1 minute!) after 30 seconds minimum. 4. Absolutely NO HIDDEN FEES: no prepayments,no initiation charge, no service charge, no minimum balance, etc. 5. No need to change present long distance carrier. 6. Opportunity to call to the US FROM OTHER COUNTRIES for the same low rates + $0.10/min (see Supplement 3 below). *************** I. INTRODUCTION *************** WELCOME TO TRUE DISCOUNT CALLING Cyberlink is a full service telecommunications company based in Los Angeles, CA. It provides discount telecommunication services to customers around the world. Since 1986, thousands of individuals and businesses have reduced their international telephone costs by using the various services we offer. Typical savings are 30%-70% compared to AT&T, MCI, Sprint, and other telephone companies. (For information about Cyberlink see Supplement 1 below.) We offer two calling plans that can save you money on international calling no matter where you are calling from or to. All of our services utilize 100% fiber optic connections. You do not need to change your present long distance carrier to use our services. 1)INTERNATIONAL PLUS This service is available in the U.S. and Canada. International Plus allows you to conveniently access our low international rates by calling a toll-free number. From the Continental U.S., our regular rates apply. From Canada, add 19 cents to the regular rates. ( For more detailed information on International Plus service see Supplement 2 below. ) International Plus service can only be used from the telephone numbers you designate. If you are travelling, or need to make phone calls from multiple locations, International Callback is the best service to use (see below). International Callback service should also be used if you will be calling from a university telephone system. 2)INTERNATIONAL CALLBACK This service is available from any location in the world. You are assigned a unique "trigger" number. When this number is called, you let it ring once and hang up (there is no charge for this initial call) and within seconds receive a callback with a dial tone. This service is normally billed by credit card. The callback number can be changed at any time, making the system 100% portable. You can even receive a callback to a hotel room or telephone extension. For calls from the U.S., our regular rates apply. For calls from other countries to the U.S., add 10 cents to the regular rate for the country. For calling between two non U.S. countries, add the rates together plus 20 cents. ( For step-by-step instructions on the use of International Callback see Supplement 3 below. ) START SAVING TODAY To start saving with either International Plus or International Callback, simply fax or mail us your completed order form. For International Plus, make sure to include all of the telephone numbers you will be calling from, as well as the requested credit information. For International Callback, remember to list each number you would like to be called back to. Make sure to sign the order form before faxing or mailing it to us. INTL PLUS accounts take fifteen business days and INTL CALLBACK accounts take ten business days to process. As soon as your account is ready, you will be faxed or mailed the information you need to start use immediately. A monthly bill with call details is mailed to all customers, including international customers, regardless of the payment method chosen. Other competitive services are offered by Cyberlink as well. One of them called INTEGRITY provides an 800 Service for businesses in the Continental US (for $0.16/min any time, with 6-second increment billing). Inquire for more information. ********************************** II. CYBERLINK INTERNATIONAL RATES ********************************** All rates are per minute, and apply 24 hours a day, every day. The rates are regular (not promotional). Billing is in 6 second increments with a 30 second minimum. Competitive rates are available for all countries. Please inquire if the country you are looking for is not listed. All rates are in U.S. dollars. Albania $0.85 Algeria $1.13 Andorra $0.54 Angola $1.73 Argentina $0.75 Aruba $1.28 Australia $0.41 Austria $0.45 Bahamas $0.38 Bahrain $1.06 Bangladesh $1.75 Barbados $0.66 Belgium $0.45 Belize $0.75 Benin $1.55 Bermuda $0.66 Bhutan $3.64 Bolivia $0.75 Botswana $1.38 Brazil $0.75 British Virgin Isl $0.66 Brunei $0.99 Bulgaria $0.85 Burundi $0.92 Cambodia $2.08 Cameroon $1.85 Canada $0.22 Cape Verde Isl $1.61 Cayman Islands $0.66 Central African Rep $3.40 Chile $0.75 China $1.40 Colombia $0.75 Congo $1.18 Costa Rica $0.75 Cyprus $1.27 Czechoslovakia $0.85 Denmark $0.45 Djibouti $1.82 Dominica $0.66 Dominican Republic $0.66 Ecuador $0.75 Egypt $1.02 El Salvador $0.75 Estonia $0.85 Ethiopia $1.72 Faeroe Isl $0.45 Falkland Isl $0.75 Finland $0.45 France $0.41 French Antilles $0.75 French Guiana $0.75 French Polynesia $1.60 Gabon, Rep of $1.43 Germany $0.41 Ghana $1.00 Gibraltar $1.40 Greece $0.45 Greenland $0.97 Grenada $0.66 Guadeloupe $0.75 Guam $0.66 Guantanamo Bay $0.75 Guatemala $0.75 Guyana $0.75 Haiti $0.75 Honduras $0.75 Hong Kong $0.51 Hungary $0.85 Iceland $0.45 India $0.99 Indonesia $1.21 Iran $1.88 Iraq $1.64 Ireland $0.45 Israel $0.89 Italy $0.45 Jamaica $0.66 Japan $0.45 Jordan $0.98 Kenya $1.12 Korea, South $0.85 Kuwait $1.06 Lebanon $1.33 Liberia $0.79 Libya $1.39 Liechtenstein $0.45 Luxembourg $0.45 Macao $1.45 Malawi $1.20 Malaysia $1.31 Malta $1.37 Mexico Mexico Rate 1 $0.36 Rate 2 $0.36 Rate 3 $0.57 Rate 4 $0.71 Rate 5 $0.71 Rate 6 $0.91 Rate 7 $0.95 Rate 8 $1.06 Micronesia $1.70 Monaco $0.45 Montserrat $0.66 Morocco $0.62 Mozambique $1.56 Namibia $1.23 Nauru $1.36 Nepal $1.99 Netherlands $0.45 Netherlands Antille $0.75 Nevis $1.19 New Zealand $0.86 Nicaragua $0.75 Nigeria $0.88 Niue $2.73 Norway $0.45 Oman $1.48 Pakistan $1.52 Panama $0.75 Paraguay $0.75 Peru $0.75 Phillipines $1.06 Poland $0.85 Portugal $0.45 Romania $0.85 Russia (C.I.S.) $0.85 Saipan $1.05 San Marino $0.85 Saudi Arabia $0.89 Senegal $1.10 Seychelles Isl $1.70 Singapore $0.61 South Africa $0.79 Spain $0.45 Sri Lanka $1.21 St. Kitts $0.66 Suriname $0.75 Sweden $0.41 Switzerland $0.45 Syria $2.15 Taiwan $0.71 Tanzania $1.16 Thailand $1.10 Togo $1.56 Tonga $2.12 Trinidad & Tobago $0.86 Tunisia $1.14 Turkey $1.11 Turks & Caicos $0.66 Uganda $1.40 U.A.E. $0.92 United Kingdom $0.35 Uruguay $0.75 Vatican City $0.85 Venezuela $0.75 Vietnam $2.07 Yemen $1.03 Yugoslavia $0.85 Zaire $1.34 Zambia $1.12 Zimbabwe $1.45 ***************************************** III. Order Forms for International Plus and International Callback Services ***************************************** You can print the order forms from this file, fill in and fax to: FAX: (905) 830-4254 If you prefer, we can fax the order forms to you. ------------------------------------------------------------------------------- ************************** INTERNATIONAL PLUS SERVICE ************************** Account Information Name_____________________________________________________ Company Name_____________________________________________ Address___________________________________________________ __________________________________________________________ Phone_________________________Fax_________________________ SSN___________________________________ Estimated Monthly Usage: $___________ Credit Information Bank_________________________Account#_____________________ Branch_______________________Phone#_______________________ Years you have lived at current address___________________________ If this is a business account, how many years in business_____________ Telephone Numbers (List all telephone numbers you would like to use for this service.) (_____)_____________________ (_____)_____________________ (_____)_____________________ (_____)_____________________ (_____)_____________________ (_____)_____________________ (_____)_____________________ (_____)_____________________ (_____)_____________________ (_____)_____________________ (_____)_____________________ (_____)_____________________ Agent #: ___________ Letter of Authorization I understand that the INTERNATIONAL-PLUS service to be provided can be accessed only from those telephone lines identified in this service agreement. It is further understood that this Letter of Authorization is governed by the terms and conditions of the applicable tariffs and by those terms and conditions set forth by Cyberlink. Signature_________________________________Date_____________ ------------------------------------------------------------------------------- ****************************** INTERNATIONAL CALLBACK SERVICE ****************************** Account Information Name_____________________________________________________ Company Name_____________________________________________ Address___________________________________________________ __________________________________________________________ Phone_________________________Fax_________________________ Estimated Monthly Usage: $_________ Payment Method (Circle One) American Express / Visa / Master Card Name on Credit Card_________________________________________ Card Number_______________________________Exp Date_________ Issuing Bank________________________________________________ Callback Information Language you would like for Voice Prompts_______________________ Please list the numbers you would like to initially be called back to. 1.___________________________ 2.________________________ 3.___________________________ 4.________________________ 5.___________________________ 6.________________________ Agent #: _________ Customer Signature________________________Date______________ ------------------------------------------------------------------------------- If you have more specific questions contact: Telephone: (905) 830-1615 Hayden Bradshaw FAX: (905) 830-4254 e-mail: hayden.bradshaw@canrem.com If you do not have an access to a FAX machine, please mail your application to the following address: Hayden Bradshaw c/o HRB Services 14 Hollis Crescent Holland Landing, Ontario Canada L9N 1E7 ******************** REMARKS: ******************** a) In INTL PLUS service agreement instead of the name of your bank you could choose to give the name of a utility company whose bills you have paid regularly, and your account with them. b) Cyberlink is registered in CA, licensed to provide telecommunication services and has no customer complaints against it. All the information can be checked independently through the Better Business Bureau of Los Angeles at (213)-251-9696. c) To use INTL CALLBACK touch-tone telephone is necessary (or pocket tone-dialer). d) INTL CALLBACK service allows to call from a university extension. In INTL PLUS computer cannot trace back such an extension to authorize your call. On the contrary, in INTL CALLBACK service computer will not attempt to trace back your call. With CALLBACK service you are assigned an APN (see Supplement 3 below) that you dial to initiate a call. When you dial this APN and hang up, computer will return your call automatically to the specified number. You can use CALLBACK service if you are able to make a long distance call to a number in the USA from your university extension. e) In order to establish service for CALLBACK, a "Service Request" form must be completed in full including billing method. Billing may be by MASTERCARD, VISA, AMERICAN EXPRESS, CASH DEPOSIT, or IRREVOCABLE LETTER OF CREDIT. Regardless of your choice of billing methods, you will be provided with monthly CALL DETAIL REPORTS listing all of your calls and duration, etc.. You will be activated and provided with usage instructions within 10 (ten) business days of receipt of your completed "Service Request" form. f) A simple way to explain our low rates is that Cyberlink's services use the same lines as AT&T, MCI or Sprint, however, Cyberlink does not advertise in the mass media and passes the savings to the customers. So, if you like the service, please, refer us to your friends. ----------------------------------------------------------------------------- ************ Supplement 1 ************ ****************** WHAT IS CYBERLINK? ****************** Cyberlink was founded in 1986 and quickly became a large regional and then national long distance carrier. Since deregulation in the United States, Cyberlink has built a reputation for extremely low rates and outstanding service. To complement its domestic network, Cyberlink has designed a fiber-optic international network that provides dedicated point-to-point facilities to all international locations. Cyberlink utilizes a fully digital Northern Telecom DMS250 switch and a DEX 600 switch. Both are located in the One Wiltshire Building in downtown Los Angeles. The switches are connected to the local exchange companies via fiber-optic facilities. Cyberlink is a business-based carrier employing state-of-the-art and feature-rich switching equipment and deploying a domestic and international network of fiber-optic facilities. THERE ARE NO SATELLITE OR MICROWAVE FACILITIES IN THE NETWORK. The international network has been designed so that back-up switched facilities are in place, ensuring smooth delivery of voice, fax, and data traffic under any conditions. Cyberlink has developed relationships with foreign PT&Ts and has established a subsidiary in Europe. This has positioned Cyberlink as a leader in the emerging and rapidly growing international market. Cyberlink is currently offering international calling at extremely competitive rates and plans to further discount those rates as its network expands in order to provide an even greater savings to its customers. Cyberlink, with five offices in the United States and six offices in various foreign countries, currently has 85 employees, more than 3000 agents. Les Lydiate, President, has over 30 years experience in the telecommunications industry, 15 of which have been in engineering. His experience includes ten years as Vice President of Marketing & Strategic Planning with ComSystems (now the ComSystems/Metromedia/LDDS network). Cyberlink is known for unsurpassed reliability, customer service, and innovation in a rapidly changing industry. Its customers include Canon, Bank of Alaska, many foreign embassies, and a variety of companies that rely on quality data and private line networks to increase productivity and reduce costs through efficient telecommunications. ------------------------------------------------------------------------------ ************ Supplement 2 ************ **************************** WHAT IS INTERNATIONAL-PLUS?? **************************** INTERNATIONAL-PLUS is a service provided for those customers who do not access Cyberlink's domestic long distance service and who want to take advantage of Cyberlink's international calling rates. This product is available in the Continental US, Alaska, Hawaii, and Canada. HOW TO USE INTERNATIONAL-PLUS Dial 1-800-XXX-XXXX (to be assigned). After the tone, immediately dial 011 + Country Code + City Code + Telephone Number. HOW DOES INTERNATIONAL-PLUS WORK? The customer provides Cyberlink all the authorized telephone numbers (ANIs) from which INTERNATIONAL-PLUS will be used. When the 800 number is dialed by the customer, the Cyberlink switch reads the ANI from which the customer is calling. If the call is made from an unauthorized ANI, the call will be blocked. INTERNATIONAL-PLUS RATES Rates for the Continental United States are listed in Section II above. **ADD 9 CENTS PER MINUTE FOR 800 ACCESS FROM ALASKA AND HAWAII** **ADD 19 CENTS PER MINUTE FOR 800 ACCESS FROM CANADA** **ALL RATES ARE IN US DOLLARS** ------------------------------------------------------------------------------ ************ Supplement 3 ************ *********************************** INTERNATIONAL CALLBACK INSTRUCTIONS *********************************** TO PLACE A CALL:******* 1. Dial your assigned Access Phone Number (APN). 2. Let it ring one or two times, then hang up. (If you had to use pulse-dialing to reach the APN from your country, switch your telephone into tone-dialing mode at this moment.) The system will call you right back at your programmed callback number. 3. When the system calls you back: (a) If you have an extension number appended to your callback number, you will hear the voice recording which instructs the operator to connect the call to your extension. Press the star key (*) to clear this recording and this will take you to Step 4; OR (b) If you have no extension number in your programmed callback number, go directly to Step 4. 4. After the bong or voice recording enter the number you wish to call, followed by the star key (*). ( For numbers in the USA dial 1 + Area Code + Number, For numbers in other countries dial Country Code + City Code + Number ) 5. Voice recording will say "One moment please", and your call will be connected. 6. When you are finished with your call: (a) press the pound key (#) wait for the bong, and enter another number to place another call OR (b) press the pound key twice (##) to insure that call is disconnected and billing stops. TO CHANGE CALLBACK NUMBER AND INITIATE CALL:******** 1. Dial your assigned Access Phone Number (APN). Do not hang up; let the system answer. (If you had to use pulse-dialing to reach the APN from your country, switch your telephone into tone-dialing mode at this moment.) 2. After the bong or voice recording, enter your six-digit authorization code, followed by the star key (*). 3. After voice recording, press 1 to change callback destination. (Caution: You will also be offered the option to place a call by pressing 2. Do not place a call at this time as this method is not as cost effective as the "callback" method below.) You may also press the star key (*) at this point to hang up and disconnect. 4. After voice recording, enter your new callback destination number (Country Code + City Code + Number), followed by the star key (*). 5. After voice recording, enter callback extension or room number to be appended to callback destination, followed by the star key (*). If you have no extension number in your callback destination, press the star key (*) only. 6. After voice recording, press 1 to save changes to callback number and initiate a call. (Press 2 to Initiate a call to the new callback number without saving your change to your callback destination. Press the star key (*) to cancel session and disconnect.) 7. Voice recording instructs you to hang up; the system will call you right back. 8. Upon answering callback: (a) If you have an extension number appended to your callback number, you will hear the voice recording which instructs the operator to connect the call to your extension. Press the star key (*) to clear this message, and this will take you to Step 9. OR (b) If you have no extension number in your programmed callback number, you will be taken directly to Step 10. 9. If you pressed the star key (*) to clear the extension recording, you must now press the star key (*) again to progress to Step 10. (83 min left), (H)elp, More? 10. After the voice recording, enter the number you wish to call (Country Code + City Code + Number). 11. Your call connects. 12. To make another call when your call is completed you may: (a) press the pound key (#), wait for the bong, and enter another number you wish to call OR (b) press the pound key twice (##) to disconnect. ***************************************** WHY INTERNATIONAL CALLBACK IS SO POPULAR? ***************************************** Most overseas telephone companies are partially or wholly owned and operated by the government. Since there is little or no competition, international long distance rates are much higher than in the U.S.. Many countries tack on an additional Value Added Tax (VAT) to the already artificially inflated rates. Businesses with high volumes of international calling are often paying 50-100 percent more than they would be paying if utilizing CYBERLINK's CALLBACK system. Two recent occurrences have created a demand for international CALLBACK: 1. Political reform is creating an interdependent global market causing international calling to more than double since 1988. 2. Technological advances have made it possible to provide substantial savings to international callers. International callers from other countries can NOW utilize the telephone network of the USA, which is the most advanced and LEAST EXPENSIVE IN THE WORLD. Cyberlink's CALLBACK system is state-of-the-art, simple to use, and saves overseas callers thousands of dollars a month on their telephone bills. We have provided you with all the information; the next move is yours! End of File...