Customer Support

Now that Free Agent 1.0 and Pre-Release Agent .99 are available, we will be revising our policies for customer support. While we would like to continue to provide the level and quality of support established during the Free Agent Beta Trials, we will be unable to do this for all the people who are using Free Agent at no cost. As a result, we will only be able to provide direct technical support via email to Agent .99 customers. We will however continue to monitor specific newsgroups frequented by Free Agent users on both Usenet and CompuServe.

FREE AGENT
We regret that we will be unable to provide individual customer support to all of our Free Agent customers. However, our support staff will continue to monitor the following newsgroups:

We will also continue to update our Technical Support page with the latest technical information, including Frequently-Asked Questions (FAQ), information about known bugs, most-requested enhancements, etc.

AGENT .99
Customer support will be provided at no cost for 6 months for Agent .99 customers who take advantage of our Special Offer. Customer support will be provided via email by the Agent Support Team. All members of the Agent Support Team will continue to work with the Agent Development Team to provide you with the highest level of customer support available.

In addition, Agent .99 customers can also use the Technical Support page, which will contain information on Agent-specific topics. This will allow you to solve many of your problems without even talking to our support team.

Commercial Site Support

Please refer to your contract, or contact your Forté sales representative for the terms and conditions of your customer support agreement. To facilitate a quick response please have your Site Registration Number available.

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